ConsumerConnect 360 Salesforce Fullforce and Lightning Bolt Certified

ConsumerConnect 360 provides companies with a customized, cross-cloud digital experience platform that enables consumer goods companies to enhance their direct relationship with end consumers by creating service-led, 1:1 journeys across multiple channels. This solution accelerator is designed to help you engage with your most important audiences with the efficiency, convenience, and personalization they now expect.

Our solution accelerators shorten implementation time, saving customers an average of 20% on services.

ConsumerConnect 360 is one of the Salesforce Fullforce solution accelerators that comes from Magnet360’s Lightning Bolt Factory. Magnet360 is the only Salesforce partner to have a Lightning Bolt Factory. Our factory leverages our industry expertise, years of working with the world’s largest brands, and deep platform knowledge to build and bundle Lightning Bolts, Lightning Apps, and Lightning Components into industry-specific solution accelerators.

KICKSTART THE ENGAGEMENT REVOLUTION with ConsumerConnect 360

AWARD WINNER 2017 Salesforce Lightning Bolt Trailblazer for Consumer Goods

Lightning Components The real benefit of our Lightning Bolt Factory is that customers are able to pick and choose which solution components you would like to include in your solution to create a solution that works best for your company. Some of the key components in ConsumerConnect 360 include:

Geo Location Connects to Accounts within Salesforce to help customers locate the nearest location where they can purchase a product or service.

Consumer Scalable Object Model Typically when uploading contact records to an account Salesforce only lets you upload 10,000 contacts. The Scalable Object Model allows companies to upload tens of thousands of contact records to one account.

Real Time Marketing Cloud Search Allows service team members to search Marketing Cloud for previous customer engagement and provision a contact and case record in real time via Service Cloud.

Subscribe to Lead When a prospect signs-up for your mailing list, Subscribe to Lead adds them as a lead in Salesforce and then add them to a Marketing Cloud journey. Automatically being nurtured with product promotions—eventually turning them from unknown to a loyal brand ambassador. From unknown to known to loyal brand ambassador.

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Solution Accelerator Elements

Service Cloud is the foundation of your digital engagement platform. It supercharges productivity and efficiency by equipping your service team with the tools they need to provide personalized support via live chat based on consumer profiles and effectively route cases at scale allowing you to deliver the world-class service your consumer expects.

Service Cloud

Community Cloud exposes the power of the Service Cloud foundation and acts as the face of your brand. It enables consumers to help themselves with self-service, discussion forums and live chat functionality so they get the answers and information they need, quickly and on their own terms.

Community Cloud

Marketing Cloud breathes life into communities by allowing you to reach your end consumers through multiple channels to encourage engagement with personalized content, loyalty programs, or product recommendations all located in your community. The tool allows you to retain customers, turning them into brand ambassadors.

Marketing Cloud

The Complete Solution Accelerator The true value of each component is displayed when companies bundle them all together in the complete solution accelerator. That’s why Salesforce deemed it an official Salesforce Fullforce certified solution. ConsumerConnect 360 empowers your company to cut through competitors’ noise and create marketplace clarity for your end consumers while avoiding channel conflict.

Solution Accelerator BenefitsIncrease Engagement Over Multiple ChannelsLocation-based products and engagement allow you drive awareness by delivering content and products to consumers where and when they want it. Using engagement data and analytics, you’ll identify additional touch points, create cross-sell and upsell opportunities, and drive customer loyalty to your brand. Leveraging Communities, your company will nurture consumers as they are evaluating their product options with product information and social engagement with services like “Ask an Expert.”

Service ExcellenceWhen you harness the power of Salesforce Community and Service Clouds, your customers can open a ticket, engage in self-service, use the live-agent functionality, or search for a socially-connected community solution, all driving engagement and retention.

Speed to valueThe solution can be implemented quickly, giving providers a jumpstart on the digital transformation needed to remain competitive in the new industry landscape.

Drive Back-End EfficienciesThe solution supercharges productivity and efficiency by streamlining back-end processes. By deflecting common cases, ConsumerConnect 360 allows your service teams to focus on the more complex customer issues. By equipping your team with the tools they need to maximize their time and customer interactions, agents are able to deliver a superior service experience.

WHY MAGNET360 At Magnet360, we live and breathe Salesforce. As a cutting-edge partner since 2004, we tap into the transformational potential of Salesforce to change the way you do business. We dedicate ourselves to understanding your business first, applying exceptional know-how to create a solution that fits your specific needs and delivers tangible results. As The Mindtree Salesforce Practice, we have access to a wealth of technological resources to push the platform even further—ensuring you get the most out of your investment. Plus, our Rockin culture attracts industry-leading top talent who are also fun to work with. It’s time to Amplify Your Salesforce Possibilities.