BUSINESS ENGLISH COURSE

UV DLGTE. ESL ACADEMY INC.University of the Visayas

COURSE OVERVIEW

UV ESL Academy

UV ESL Business English Course is designed for people who need to communicateeffectively in English in their work. This course facilitates them to improve theirskills in business communication in the areas of listening, speaking, presenting,reading, and writing which are vital in both informal and formal businesssituations. The course is fitted to the students’ individual needs and enhance theskills necessary for use in business contexts. While it increases the students’knowledge of technical vocabulary, business terms and idioms, the course alsopresents a wide range of business situations in the form of case studies, role playsand discussions which familiarize students with issues they may encounter inbusiness organizations and provide them with the opportunity to develop effectivecommunication skills.

GOAL

UV ESL Academy

The goal of UV ESL Business English course is to give students thebusiness communication skills they need to meet the challenges intheir professional life and enhance their confidence in dealing withforeign clients and colleagues in various business situations.

OBJECTIVES

UV ESL Academy

Communicate more confidently in conducting business in

English

Speak more accurately and fluently in discussing practical

business tasks

Expand vocabulary and use complex grammar structures in

business contexts

Participate in meetings more successfully

Improve skills in negotiating agreements

Deliver effective presentations

Write e-mails, letters, and reports with appropriate register

Understand business reports and correspondence

1

Classes Offered

UV ESL Academy

The class focuses on level-appropriate business topics withintegrated skills approach aimed atpracticing the core business skills in English

that include but not limitedto interacting during meetings,negotiating, giving presentations and small talks.

General Business English 1:1

(Individualized Class)

Formulated in order to enhance the formal Language skills for non-native English speakers to utilize and apply English withintheir domestic and international working

positions. Students will develop Englishskills with a focus on real world business

contexts and situations and acquire adeeper knowledge and application of

formal English vocabulary, accuracy and manner in business situations. This classextends distinctive and particularizedBusiness group classes instructed by Native

English Teachers.

The class is designed for students who seek to learn Presentation skills which is an effective means of conveyance and communication that can be adapted to a wide range of speaking circumstances, such as talking to a group of clients, business associates, addressing a meeting or briefing a team and so on in the most formal setting possible. Presentation skills are extremely productive both in and outside the corporate sphere. This course is offered and instructed by Native English Teachers.

Offers a study module in which a studentcan focus on one single topic on soft skills

that includes negotiating, writing emails and telephoning among others. The study canbe completed in three to four weeks andthe student may then move on to the nexttopic of choice.

The class emphasizes on the teaching of writing that provides students with opportunities to write about varied business-related subjects based on the reading texts as well as personal experiences andobservations. Likewise, writing techniquesare provided to make students writecompositions of sufficient richness to

communicate effectively.

Business Discourse: Speaking 1:5

( Small group)

Business Communication 1:10

(Native Speaker)

Effective Presentation 1:10

( Native Speaker)

Business English Essentials 1:1

(Individualized Class)

Business Discourse: Writing 1:5

( Small group)

The class is designed to improve oral communication using current issuesrelevant to global understanding. A set oftasks or techniques are prepared to deeply

analyze or interpret business , economic and other relevant issues presented to thelearners. Moreover, students are exposedto public speaking activities to enhance

confidence in speaking to a group of people.

SPECIAL SHORT COURSES

UV ESL Academy

Interactive lessons that improve the communicative skills of thestudent in a dynamic and personalized approach. The aim is to helpthe student meet his/her specific English need quickly and

thoroughly. To realize this, the course covers the following:

Lessons on pronunciation and accent reduction Writing practice such as emails and reports Lessons on grammar directly relevant to the expressed English

focus of the study Module of choice targeting improvement of one skill focus that

includes meetings, writing emails, negotiating, telephoning,and socializing.

Listening practice on relevant case studies, interviews, andconversations.

Class discussions that highlight relevant business topics Giving presentations on case studies of choice or

teacher-suggested ones.

Optional ActivitiesDepending on availability at the time of the class period or season,students may participate in business lectures, join city tours, attend

seminars at local venues or join arranged company visits.

Being a tour guide is an important job because more often, a tourguide may be responsible for teaching tourists about the culture andsites in a city or town, take the responsibility of teaching touristsabout safety during the tour, and equally important, make the shorttrip interesting and informative. It is then imperative that one knowsimportant vocabulary and phrases that can be used with

English-speaking tourists.

The course teaches basic communication skills placing specialemphasis on relevant vocabulary, register, and grammar commonlyused in the field of tourism through intensive communicative practice.Students will be furnished with materials and activities to build ontheir present knowledge that will result in improvement of their

speaking and vocabulary skills.

Business English for Executives Business English for Hospitality

THEMATIC STRUCTURE OF THE COURSE

UV ESL Academy

The themes and topics engage students in authentic learning experience that provide them with opportunities to connect directly with real business situations. The module selected depends on the English level of the student as determined by the entrance test results.

General Business English 1:1

Module 1

1. Introductions

2. Work and Leisure

3. Problems

4. Travel

5. Food and

Entertaining

6. Buying and

Selling

7. People

8. Advertising

9. Companies

10. Communication

11. Cultures

12. Jobs

Module 2

1. Careers

2. Companies

3. Selling

4. Great Ideas

5. Stress

6. Entertaining

7. New Business

8. Marketing

9. Planning

10. Managing

People

11. Conflict

12. Products

Module 3

1. Brands

2. Travel

3. Change

4. Organization

5. Advertising

6. Money

7. Cultures

8. Human

Resources

9. International

Markets

10. Ethics

11. Leadership

12. Competition

Module 4

1. Communication

2. International

Market

3. Building

Relationship

4. success

5. Job Satisfaction

6. Risk

7. Management

Styles

8. Team Building

9. Raising Finance

10. Customer

Service

11. Crisis

Management

12. Mergers and

Acquisitions

Module 5

1. First Impressions

2. Training

3. Energy

4. Marketing

5. Employment

Trends

6. Ethics

7. Finance

8. Consultants

9. Strategy

10. Online Business

11. New Business

12. Project

Management

1

THEMATIC STRUCTURE OF THE COURSE

UV ESL Academy

Business English Essentials 1:1

Module 1

English for

Emails

1. An Introduction

to Emails

2. Formal and

Informal Emails

3. Enquiries

4. Requesting Action

5. Exchanging

Information

6. Making and

Confirming

Arrangements

Module 2

English for

Meetings

1. Arranging a

Meeting

2. Making

Introductions

3. Making a Point

4. Expressing

Opinion

5. Making a deal

6. Concluding a

Meeting

Module 3

English for

Telephoning

1. Telephoning Basics

2. Exchanging and

Checking

Information

3. Voicemail Greetings

4. Making and

Confirming

Appointments

5. Making and Dealing

with Complaints

6. Making and

Reacting to

Proposals

Module 4

English for

Negotiating

1. Preparation

2. Setting Objectives

3. The Meeting

4. Proposals

5. A New Offer

6. Dealing with deadlock

7. Agreement

Module 5

English for

Socializing

1. Making Contact

2. Welcoming Visitors

3. Getting Acquainted

4. Entertaining a Visitor

5. Eating Out

6. Networking at a

Trade Fair

Module 6

English for

Presentation

1. Let’s Get Started

Welcoming Audience

2. Today’s Topic is…

Body Language

3. My Next Slide

Shows…

Presentation Tools

4. As you can see from

this graph…

Types of Visuals

5. To sum up…

Concluding a Presentation

6. ‘Any questions?’

Handling Q&A Session

English for Tourism Business English for Executives

UV ESL Academy

I. BRIEF INTRODUCTIONTOURISM AWARENESS AND TOUR GUIDING

II. DUTIES AND RESPONSIBILITIES OF THE TOUR GUIDE- ROLES OF THE TOUR GUIDE

III. CHARACTERISTICS OF A TOUR GUIDE

IV. WELCOMING TOURISTS

V. ANSWERING QUESTIONS

VI. EXPLAINING RULES, SAFETY, AND ETIQUITTE

VII. SHOWING PLACES OF INTERESTS

VIII. RELATIONSHIP TO TRAVELERS

IX. RESPONSIBILITIES TO LOCAL REGIONS AND TO SOCIETY

X. PRACTICUM- STUDY OF TOUR PLACES IN CEBU- GUIDE CITY TOUR- SHOP VISITS AND INTERVIEWS

I. CULTURAL DIVERSITY AND SOCIALIZING

II. ESSENTIAL BUSINESS GRAMMAR

III. MEETINGS

IV. NEGOTIATING

V. TELEPHONING

VI. BUSINESS CORRESPONDENCE

VII. ACCENT REDUCTION

VIII. PRESENTATIONS

IX. COMPANY VISITS/CITY TOURS/ATTEND BUSINESS SEMINARS/BUSINESS LECTURES

Thematic Structure of the Course Thematic Structure of the Course

SAMPLE COURSE OUTLINE – GENERAL BUSINESS ENGLISH CLASS 1:1 MODULE 2

WEEK THEME LEARNING OUTCOMES

1

CAREERS

Students would be able to:

1. discuss ambition and career plan and how to advance career 2. write email explaining reasons for candidate selection 3. assess and select a candidate for a position 4. make contact by telephone 5. know verb and noun collocations on business sectors 6. ask about and describe abilities; make and respond to requests; make and respond to offers 7. follow three speakers talking about careers; follow an interview

COMPANIES

Students would be able to:

1. describe companies and business activities review Present simple and / Present continuous

2. discuss types of company; give short description/ presentation of a company

3. write short descriptions of companies; write proposal for future investment

4. know and understand words on company structures, market position and finance 5. follow and makes notes from interview; follow simple presentation; identify purpose and audience 6. demonstrate notetaking skills pertaining to introduction, aim, outline, giving information, changing topic and

2

SELLING

Students would be able to:

1. use modals: advice, suggestion, obligation 2. use words pertaining to selling, stocking and payment, qualities of good salesperson 3. read reports on sales industry; find topics and give headings 4. follow sales negotiations 5. discuss retail outlets; give advice and suggestions; explain obligations 6. write letter summarizing an agreement 7. make/reject concessions; get agreement; conclude negotiation

GREAT IDEAS

Students would be able to:

1. evaluate proposals for new products 2. discuss how great ideas are developed 3. write report on proposal for sponsor, describing features and commercial potential 4. develop, present, discuss, compare, and choose ideas at meeting 5. participate actively and effectively in a meeting 6. familiarize verb/noun combinations; Past simple / Continuous 7. follow a talk about R & D department

3

STRESS

Students would be able to:

1. use correct time expressions; Past simple / Present perfect; gerund forms 2. use words pertaining to sources of stress at work 3. understand blog about international stress data 4. follow consultant’s advice on stress 5. grade, describe, and discuss stressful jobs; discuss work/life balance 6. write recommendations section of HR report 7. understand evidence of workplace stress and discuss practical solutions 8. participate in discussions on HR related concerns and issues

ENTERTAINING

Students would be able to:

1. use multiword verbs 2. deliver small talk; make offers, requests, and accept, respond and refuse politely 3. use collocations n describing foods 4. follow event magazine articles on entertainment choices 5. follow stages in a restaurant meal 6. identify speakers in interactions 7. write emails inviting delegates to conference; give dates, locations, and purpose of conference

1

SAMPLE COURSE OUTLINE – GENERAL BUSINESS ENGLISH CLASS 1:1 MODULE 2

4

NEW BUSINESS

Students would be able to:

1. use economic terms; identify time clauses and time linkers 2. compare and contrast Financial Time reports on new companies 3. follow interview with CEO of global money transfer company 4. understand economic data in reports, graphs, etc. 5. discuss requirements for a new business 6. discuss economic conditions 7. give an oral summary of an article 8. write economic profile of own country 9. write email suggesting a meeting for further discussion

MARKETING

Students would be able to:

1. use correct word order in Yes/No and WH questions 2. use collocations connected with marketing 3. extract data from a business article 4. follow and take notes from phone messages giving numbers and email addresses 5. make phone calls asking for and checking and finish the conversation politely 6. write report outlining marketing plans 7. exchange information by phone

5

PLANNING

Students would be able to:

1. talk about how to plan work and discuss benefits of business plans 2. extract important details from articles about planning 3. follow business meeting discussing relocation 4. write a letter introducing yourself and requesting an interview 5. use meeting skills such as interrupting, responding, and clarifying 6. use future forms 7. use verb/noun collocations related to planning

MANAGING PEOPLE

Students would be able to:

1. use correct verbs + prepositions ; tense shift in reported speech 2. understand an article on management systems 3. follow an interview with managerial consultant 4. discuss and identify skills of a good manager 5. write report of recommendations calling for some changes 6. make notes from interview and write summary 7. apply personal skills in management

6

CONFLICT

Students would be able to:

1. use of conditionals in negotiating 2. use word formation from noun to adjective; prefixes 3. understand articles on managing conflict 4. follow interview about dispute resolution and salary negotiation 5. write a letter recommending or not recommending acceptance of bid, giving reasons 6. demonstrate skills in negotiating such as expressing a view, calming down, creating solutions,

closing a negotiation

PRODUCTS

Students would be able to:

1. Use passives in describing manufacture, sourcing, and use of products 2. Use adjectives to describe products and manufacturers; verb + causative

infinitive to describe lifecyle of product 3. Follow four speakers describing purchases and giving reasons 4. Follow and analyze a product presentation 5. Describe products purchased, give reasons for choice, give reasons for

selecting price range, 6. write a short report of one of the products considered 7. demonstrate skills in product presentation such as introduce, describe, state uses, list selling points, refer to

benefits, invite questions

SAMPLE CLASS SCHEDULE

Monday to Friday 7:40-8:30 8:35-9:25 9:35-10:25 10:30-11:20 11:30-12:20 1:20-2:10 2:20-3:10 3:15-4:05 4:15-5:05 5:10-6:00

Presentation

(BG)

Business

Discourse:

Speaking (SG)

General

Business English

1:1

General

Business English

1:1

Business

Discourse:

Writing (SG)

Business

Communication

(BG)

Business English

Essentials 1:1

Business English

Essentials 1:1

Optional Class

Optional Class

Presentation

(BG)

Business

Discourse:

Speaking (SG)

General

Business English

1:1

General

Business English

1:1

Business

Discourse:

Writing (SG)

Business

Communication

(BG)

Business English

Essentials 1:1

Business English

Essentials 1:1

Optional Class

Optional Class

Presentation

(BG)

Business

Discourse:

Speaking (SG)

General

Business English

1:1

General

Business English

1:1

Business

Discourse:

Writing (SG)

Business

Communication

(BG)

Business English

Essentials 1:1

Business English

Essentials 1:1

Optional Class

Optional Class

Presentation

(BG)

Business

Discourse:

Speaking (SG)

General

Business English

1:1

General

Business English

1:1

Business

Discourse:

Writing (SG)

Business

Communication

(BG)

Business English

Essentials 1:1

Business English

Essentials 1:1

Optional Class

Optional Class

Presentation

(BG)

Business

Discourse:

Speaking (SG)

General

Business English

1:1

General

Business English

1:1

Business

Discourse:

Writing (SG)

Business

Communication

(BG)

Business English

Essentials 1:1

Business English

Essentials 1:1

Optional Class

Optional Class

Presentation

(BG)

Business

Discourse:

Speaking (SG)

General

Business English

1:1

General

Business English

1:1

Business

Discourse:

Writing (SG)

Business

Communication

(BG)

Business English

Essentials 1:1

Business English

Essentials 1:1

Optional Class

Optional Class

SAMPLE CLASS SCHEDULE

UV ESL Academy

Class Size Combinations

1:1

General Business

English

1:1

General

Business English

1:1

Business English

Essentials

1:1

Business English

Essentials

1:5 (SG)

Business

Discourse:

Speaking

1:5 (SG)

Business

Discourse:

Writing

1:10 (BG)

Presentation

1:10 (BG)

Business

Communication

INSTRUCTIONAL METHODS

UV ESL Academy

Learning in Business English is maximized when students are engaged in a variety of methods. The recommended teaching methodsrequire that students discuss business-related issues, participate in role plays or business simulations, and involve themselves in case studies. Furthermore, they are exposed but not limited to classroom activities such as essays and summaries writing, research writing, debating, brainstorming, text reading and discussion, reports completion, direct instruction and lecture, audio-records listening, as well as giving presentations.

ENGLISH LEVEL REQUIREMENT Based on the TOEIC level achieved from the Entrance Test, the modules have minimum level requirements so that Intermediate Low is required in order to take

Module 2 for Business General Business English 1:1 bn

For Business English Essentials 1:1, Novice Middle level is the minimum level requirement for any of the modules 1-6.

Novice Mid-High

Advanced Low-High

Interme-diate High

Interme-diate

Middle Interme-diate Low

MODULE 1

MODULE 3

MODULE 2

MODULE 4

MODULE 5

Books and materials Market Leader series for General Business English 1:1 Oxford English series for Business English |Essentials 1:1 Handouts, websites, supplementary books

Thank you!

UV DLGTE ESL ACADEMYUniversity of the Visayas