Keys to effective person-to-person communications

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Communicating should be easy, but for certain positions, like nonprofit executive directors, it can be challenging to maintain focus when everyone comes to you for, well, everything. These keys should open the way to better communications with boards and members.

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<ul><li> 1. The keys to effective person-to-person communications </li> <li> 2. Person-to-person communication is supposed to be a dialog, an exchange of information, ideas, perspectives, and stuff like that </li> <li> 3. Uh-huh </li> <li> 4. But, in the real world, for all sorts of reasons, its not always easy </li> <li> 5. and its not always the other person who makes communication difficult </li> <li> 6. Especially if each person in a conversation believes Im the only one trying to communicate. </li> <li> 7. Often in communication situations, one person has do the all the communicating </li> <li> 8. I help people communicate (no, I am not a therapist) Mike Harkins, creative guy and media consultant The Way to Communicate comes out later this year its a philosophical and practical method for communicating effectively </li> <li> 9. I help people communicate </li> <li> 10. I help people communicate </li> <li> 11. I help people communicate www.communicator.pro www.writesite.com </li> <li> 12. I help people communicate Lou Naidorf, AIA Fellow </li> <li> 13. What are the keys to effective communication? </li> <li> 14. What are the keys to better communication? Perception Expectation Recognition Pro-action and Respect </li> <li> 15. Perceptions too often override reality We cant always know what someones reality is at any given time </li> <li> 16. A possible perception of how you feel </li> <li> 17. A possible perception of how you see them </li> <li> 18. A possible perception of how they see you </li> <li> 19. Perceptions too often override reality We cant always know what someones reality is at any given time </li> <li> 20. Someones reaction to what we do or say may seem waaaaayyy over the top </li> <li> 21. But before you assume theyre just a jerk Before you decide how youre going to respond </li> <li> 22. Take a moment to consider that They might be dealing with something thats making them, well, cranky. </li> <li> 23. Expectations Yours and theirs </li> <li> 24. Its a thin line that separates expectations and assumptions Expectations are only realized when expectations are defined </li> <li> 25. Expectations are only realized when expectations are defined and, even then </li> <li> 26. Manage your expectations and you can manage theirs Greet, meet, and review (how else will they know what you do?) </li> <li> 27. Manage your expectations and you can manage theirs Hey, wait a minute do you know what you do? </li> <li> 28. Manage your expectations and you can manage theirs Never leave a variable on your / their expectation list. </li> <li> 29. Recognition Yours and theirs </li> <li> 30. Recognition means your acceptance of Knowing who you work for Knowing that you occasionally have to do things youd rather not You will not always be perceived nor rewarded for having saved the day when, indeed, you did. </li> <li> 31. And it should mean their acceptance of Knowing what you do Knowing that you occasionally have to do things youd rather not Knowing that you most certainly have too much to do Forgetting all of the above </li> <li> 32. Pro-action (actually, its about being proactive I called it pro-action so it would fit neatly with the words that preceded it) Yours! </li> <li> 33. Be proactive You believe you know, better than anyone else, how it all works </li> <li> 34. Be proactive You believe you know, better than anyone else, how it all works Prove it </li> <li> 35. Be proactive You believe you know, better than anyone else, how it all works Prove it But dont make a big deal about it yet </li> <li> 36. Be above reproach </li> <li> 37. Try, wont, cant, or couldnt, even if theyre true, wont matter </li> <li> 38. Try, wont, cant, or couldnt, even if theyre true, wont matter So dont allow yourself to be distracted, ambushed, or wrong </li> <li> 39. LEAD! (but do it as if you werent) </li> <li> 40. Conduct the orchestra You have the advantage: You know many of them, You know how they act and react, and You know the future </li> <li> 41. Gain and maintain the advantage Its not as much about your plan as it is the action </li> <li> 42. Gain and maintain the advantage Make your enemy your friend Never hide, and always have an answer Give them what they want before they want it </li> <li> 43. Gain and maintain the advantage Find what works for you to stay ahead 1 2 NOW, no Deadline, matter no matter what! what! 3 4 Eventually, someday but gotta get it done </li> <li> 44. Gain and maintain the advantage Offensive defense: How to be responsive (makes them happy) and still protect yourselfand your timeand your space </li> <li> 45. Gain and maintain the advantage Offensive defense: Them: Got a minute? and other variations You: For you, Ive got two minutes. Plan for three to four, and then, Im going to work on this, find an answer, and, is it all right if I email you? </li> <li> 46. Gain and maintain the advantage Offensive defense: Them: Got a minute? and other variations If you truly dont have a minute, give them something solid to hold on to: I have to/Im in a (whatever it is), and Ill call you back at (a time you know will work). </li> <li> 47. Gain and maintain the advantage Most will accept that something may be late, a deadline has to be extended, etc, you just have to make sure they know. Most will accept that you have a life, but you may have to remind them every now and then (using a different phrase than I have a life, you know.) </li> <li> 48. Respect Yours and theirs </li> <li> 49. Respect Yours and theirs If you feel abused, it needs to be assessed and addressed. If someone thinks youre abusive, ditto. Just because we have to earn respect, doesnt mean we should be dis-respected in the meantime. </li> <li> 50. Respect Yours and theirs When the reaction is out of proportion, its not about you unless everyone has that same reaction. </li> <li> 51. Do what wasnt expected Personal congratulations and attaboys for members Answers or information before it was expected </li> <li> 52. Dont forget to show yourself some respect Keep track of your successes Your success IS the organizations success Learn from yourself and your successes </li> <li> 53. Celebrate yourself </li> <li> 54. What are the keys to effective communication? Perception Expectation Recognition Pro-action and Respect </li> <li> 55. The keys to effective communications Thank you so much. Hope Ive helped you find The Way to Communicate </li> </ul>