keynote speech to cincinnati police academy-2012
TRANSCRIPT
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CINCINNATI POLICE CINCINNATI POLICE DEPARTMENTDEPARTMENT
LEADERSHIP RETREATLEADERSHIP RETREATMARCH 6, 2012MARCH 6, 2012
Dr. Hema A. KrishnanAssociate Dean &Professor of ManagementXavier University
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Why Change is Exciting
It removes us from our comfort zone
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Why Change is Necessary and Important
It is all about vision, leadership, communication and empowerment which helps “create” our brand.The “We” and not the “I.”
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The Change Process• Establish Urgency• Develop Vision and Strategy• Create Guiding Coalition• Implement Change: Leadership, Communication,
Empowerment• Consolidate Gains• Anchor New Approaches in Culture• Create / Strengthen Brand
(Adapted from John Kotter)
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Chilean mine story vs. BP oil well disaster
• The Crisis: Incident and the Goal• The Constituencies• The Guiding Coalition• Leadership and Communication• Implementation of Strategy• The Outcome• The Present: Impact on Brand• (Adapted from Michael Useem- Leader’s Check-list)
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Stories from the Mayo Clinic• The Mission• The Brand: “The Mayo Way”• The Constituencies• Shared Leadership and Communication• Strategy in Difficult Times• Empowerment: Team Medicine• The Culture
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The world hates change, yet it is the only thing that has brought progress. - Charles Kettering
Call to you: Be willing to do your part to make change happen!