key to life program part i university of nevada, las vegas february 25, 2012
TRANSCRIPT
John K. Doe1234 Main Street, Las Vegas, NV 89119 • (702) 555-1933 • [email protected]
OBJECTIVETo obtain an entry level job in the hospitality industry
EDUCATIONUniversity of Nevada, Las VegasBachelor of Arts, Hospitality Management, May 2011Minor: CommunicationsGPA: 3.45
WORK EXPERIENCEFront Desk Reception
11/2010 – PresentGolden Nugget Hotel & Casino
Las Vegas, NV•Assist guests with hotel check-in and check-out•Confirm guest reservations via phone•Provide fast, friendly, and accurate customer service to all guests•Handle guest room changes and charge disputes•Assist supervisor with reports and customer needs
Concierge Intern5/2010 – 10/2010
Westin Casuarina Las Vegas HotelLas Vegas, NV
•Handle guest entertainment and dining reservations•Provide entertainment and dining suggestions from hotel partners•Assist with maps and directions to local attractions•Learn several dining and entertainment reservation sites for Las Vegas
ACTIVITIESService Programs Chair, UNLV Circle K International, 2009-2010College of Hotel Administration Senator, Consolidated Students of the University of Nevada (CSUN), 2009-2010Volunteer, United Blood Services, 2008-2010Volunteer, Candlelighters for Childhood Cancer, 2008-present
SPECIAL SKILLSFluent in Spanish and TagologProficient in Microsoft Word, Excel, PowerPoint, AccessWorking knowledge in Adobe Photoshop, Illustrator
Résumés
• Using Résumé Templates– Consider them a tool, not a crutch– Online résumé templates may force you to fit your
experiences into specific categories– Cookie cutter résumés that clearly change basic
information are weeded out immediately by employers and schools
Interviews
Interview
a conversation between two people where one person asks questions to obtain
information about the other
Interviews• Phone Interviews– When distance is an issue– Often the first round of interviews
• In-person Interviews– Sitting down with a person or group to answer their
questions• New Age– Online video streaming (Skype) interviews for the need to
have face to face contact when logistical issues prevent in-person interviews
Interviews
• Cookie cutter answers– Answers that seem good, but are are generic
answers– Supposed to turn negatives into positives, but be
careful how you do it
Interviews
• Handling Tough Questions– Preparation– Understand your audience– Used to see how you think on you toes– Tells how you handle difficult situations– Okay to request clarification– It’s sometimes okay to not answer the question
Interviews
• Scenarios– Provide a situation to see how you would work in
a particular context– Can you hit the ground running?
• Examples of interviews– Good responses– Bad responses
Personal Finances
• Living on Your Own– Fiscal responsibilities– Personal care responsibilities– Time management responsibilities
Personal Finances
• What expenses will you have?• Housing• Utilities• Food• Medical/Health• Transportation• Social
Personal Finances
• Monthly Budgeting Activity– What is your expected salary?– What is your take-home pay?– What are your expenses?– How do they compare?
Personal Finances
Budget Calculator
Personal Finances
• Now that you can budget a month, do you have anything saved up for emergencies?
• Simple plans for saving– Monthly contribution– Bank-run saving programs
Personal Finances
• Student Loans– Types of Student Loans• Subsidized vs Unsubsidized
– When to Repay• Early Payment• Deferral• Payments begin 6 months after graduation
– Tax Benefits• Early payments may qualify for deduction
Personal Finances
• Student Loans (continued)– Repayment Plans• Standard• Extended• Graduated• Income Based• Income Contingent• Income-Sensitive