key performance indicators masterclass · 2019-06-04 · hr manager specific resources sdn bhd,...
TRANSCRIPT
2019 EDITION 7-8 OCTOBER 5-6 DECEMBER
AU +61 3 9028 2223 | UAE +971 4 563 7316 | MY +60 3 2742 1357 | RO +40 3 6942 6935kpiinstituteorg
JAKARTA INDONESIA
Practice your skills and apply KPI best practices in a rigorous performance management framework
Over the last years the team at The KPI Institute
Documented 8000+ KPIs from 16 functional areas and 25 industries Reviewed 1000+ performance reports from 125 countries Referenced 30000+ resources as part of the documentation process
Key business benefits
Improve the performance of your company by applying latest trend methodologies in the fieldș Improve your decision making process by appropriately using performance management tools Obtain better organizational results by practicing and developing your skills in working with KPIs
KEY PERFORMANCE INDICATORSMASTERCLASS
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 2
Course overview
Participantsrsquo profile Benefits
Learning objectives
The KPI Masterclass provides participants with an in-depth synthesis of key performance management trends and practices It focuses on the essential tools and techniques that must be implemented for a successful performance management architecture
Professionals interested in performance management
Topmiddlelower management professionals
Performance management experts
Professionals from different fields such as finance human resources production logistics information technology and others interested in Key Performance Indicators will acquire the competencies needed to develop a KPI Performance Management Architecture for their department or organization
Executives or operational managers regardless of their field of expertise will gain the ability and knowledge to manage performance in an integrated manner The tools and resources offered as part of this training course enable managers to apply the concepts learned within their organizations immediately after the course
Professionals such as Data Analysts Strategy Managers Performance Management Officers or Performance Architects can learn how to better integrate the performance management system within their organizations and how to achieve consistency by cascading objectives and KPIs to departmental and individual levels
Develop an effective KPI Performance Management Architecture
Adopt a rigorous approach by getting updated with the latest trends in working with KPIs
Improve your performance measurement efficiency by practicing a variety of techniques to ensure the best KPI selection process
Work with specific tools that will help you implement a KPI Management Framework
Access an innovative learning experience based on a 3 stage educational process
Apply best practice techniques for KPI selection
Identify solutions for overcoming the main challenges in setting targets
Structure the data gathering process
Perform an in-depth KPI results analysis
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 3
AgendaDay
1Day
2
Understanding KPIs KPI documentation and target setting
Data visualization - scorecard amp dashboard design
KPI data gathering
KPI analysis levels
Review and Learning Assessment Quiz
Selecting the right KPIs
KPIs in context
KPI selection in given contexts
0900-1630 0900-1630
Activity Define KPIs and the Balanced Scorecard Performance management tools Metrics KPIs KRIs and predictive analytics The role and value added by KPIs KPI naming standards KPI typology Activity Use value flow analysis as a KPI selection technique
Activity Practice target setting Functions and design of the KPI documentation form Organizational KPI libraries Approaches to target setting Activity Analyze negative behaviors associated with linking bonuses to targets
Activity Debate on best practices in data visualization The role of scorecards dashboards and healthograms Rules for creating relevant performance reports scorecards and dashboards
Graphs selection Usability in terms of visual design Activity Analyze a scorecard and a dashboard from a visual perspective
Activity Explore relevant software and hardware solutions Consistency in data quality and KPI measurement Best practices in KPI measurement The KPI data gathering process KPI data source taxonomy KPI activation tools and techniques Activity Evaluate the performance measurement capability and maturity
Activity Interpret KPIs results analysis Activity Make decisions regarding KPIs renewal Activity Compare KPIs through benchmarking Activity Practice KPI modelling
Course review Learning outcomes Learning Assessment Quiz
Activity Discuss on the importance of setting objectives in KPI selection
KPI implementation project planning KPI selection techniques KPI selection criteria KPI balancing KPI selection workshop Activity Practice the KPI clustering process
Activity Practice cascading objectives and KPIs to theemployee level
Organizational operational and employee KPIs KPIs as part of process management KPIs for Service Level Agreements KPIs for Supplier Performance Activity Create a KPIs architecture
Activity Practice KPI selection in functional areas Activity Practice KPI selection in industries Activity Practice KPIs selection according to timeliness Activity Practice KPIs selection according to quality Activity Practice KPIs selection according to effectiveness
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 4
Learning experience
Pre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training You are highly encouraged to take the following steps
During the two days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists in
Additional reading ndash examine a list of resources (books articles and videos) which will ensure a continuous learning experience
Introduction ndash share an introduction message to present yourself to the other participants in an online group Pre-course evaluation ndash fill in a need analysis take a short quiz to establish the current level of knowledge and share
your expectations As a part of this self-evaluation you can establish personal learning objectives for this training Reading in advance ndash go through several materials including topics such as history of performance management
management theories and review KPIs definitions before the core course in order to gain a more holistic view upon the subject
Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to develop performance measurement instruments Sharing experiences and best practices Assessing learning results through a final evaluation test
The Learning Assessment Quiz will take place at the end of the second day of training
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 5
Educational resources
Course materials
The qualitative reports
Catalogues
VideosFact sheets
The KPI Infographic
Performance Management in 2014 and 2015
KPI Documentation Forms Dashboards Scorecards Graphs in Practice
What is a KPI a KRI and Metrics What is a Dashboard and a Scorecard Understanding the KPI Documentation Form
KPI Definitions KPIs in Practice Terminology in Practice KPI Selection Criteria
Associate Membership on smartKPIscom
Available for 2 months providing access to over 8000 KPI examples
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Dr Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 7
Fees
Coursedate
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
7 - 8October
5 - 6December
US $1190
US $1190
US $1090
US $1090
US $990
US $990
by 7 September
by 5 November
US $890
US $890
1 October
30 November
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (SE ASIA Division Office The KPI Institute)Wisma UOA IIJalan Pinang 21 Unit 14-13 POBOX 50450 Kuala Lumpur MalaysiaT +60 3 2742 1357M +60 11 3303 2135
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
HEADQUARTERSSE ASIA DIVISION
MELBOURNE OFFICEKUALA LUMPUR OFFICE
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION MIDDLE EAST DIVISION
SIBIU OFFICE DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 2
Course overview
Participantsrsquo profile Benefits
Learning objectives
The KPI Masterclass provides participants with an in-depth synthesis of key performance management trends and practices It focuses on the essential tools and techniques that must be implemented for a successful performance management architecture
Professionals interested in performance management
Topmiddlelower management professionals
Performance management experts
Professionals from different fields such as finance human resources production logistics information technology and others interested in Key Performance Indicators will acquire the competencies needed to develop a KPI Performance Management Architecture for their department or organization
Executives or operational managers regardless of their field of expertise will gain the ability and knowledge to manage performance in an integrated manner The tools and resources offered as part of this training course enable managers to apply the concepts learned within their organizations immediately after the course
Professionals such as Data Analysts Strategy Managers Performance Management Officers or Performance Architects can learn how to better integrate the performance management system within their organizations and how to achieve consistency by cascading objectives and KPIs to departmental and individual levels
Develop an effective KPI Performance Management Architecture
Adopt a rigorous approach by getting updated with the latest trends in working with KPIs
Improve your performance measurement efficiency by practicing a variety of techniques to ensure the best KPI selection process
Work with specific tools that will help you implement a KPI Management Framework
Access an innovative learning experience based on a 3 stage educational process
Apply best practice techniques for KPI selection
Identify solutions for overcoming the main challenges in setting targets
Structure the data gathering process
Perform an in-depth KPI results analysis
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 3
AgendaDay
1Day
2
Understanding KPIs KPI documentation and target setting
Data visualization - scorecard amp dashboard design
KPI data gathering
KPI analysis levels
Review and Learning Assessment Quiz
Selecting the right KPIs
KPIs in context
KPI selection in given contexts
0900-1630 0900-1630
Activity Define KPIs and the Balanced Scorecard Performance management tools Metrics KPIs KRIs and predictive analytics The role and value added by KPIs KPI naming standards KPI typology Activity Use value flow analysis as a KPI selection technique
Activity Practice target setting Functions and design of the KPI documentation form Organizational KPI libraries Approaches to target setting Activity Analyze negative behaviors associated with linking bonuses to targets
Activity Debate on best practices in data visualization The role of scorecards dashboards and healthograms Rules for creating relevant performance reports scorecards and dashboards
Graphs selection Usability in terms of visual design Activity Analyze a scorecard and a dashboard from a visual perspective
Activity Explore relevant software and hardware solutions Consistency in data quality and KPI measurement Best practices in KPI measurement The KPI data gathering process KPI data source taxonomy KPI activation tools and techniques Activity Evaluate the performance measurement capability and maturity
Activity Interpret KPIs results analysis Activity Make decisions regarding KPIs renewal Activity Compare KPIs through benchmarking Activity Practice KPI modelling
Course review Learning outcomes Learning Assessment Quiz
Activity Discuss on the importance of setting objectives in KPI selection
KPI implementation project planning KPI selection techniques KPI selection criteria KPI balancing KPI selection workshop Activity Practice the KPI clustering process
Activity Practice cascading objectives and KPIs to theemployee level
Organizational operational and employee KPIs KPIs as part of process management KPIs for Service Level Agreements KPIs for Supplier Performance Activity Create a KPIs architecture
Activity Practice KPI selection in functional areas Activity Practice KPI selection in industries Activity Practice KPIs selection according to timeliness Activity Practice KPIs selection according to quality Activity Practice KPIs selection according to effectiveness
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 4
Learning experience
Pre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training You are highly encouraged to take the following steps
During the two days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists in
Additional reading ndash examine a list of resources (books articles and videos) which will ensure a continuous learning experience
Introduction ndash share an introduction message to present yourself to the other participants in an online group Pre-course evaluation ndash fill in a need analysis take a short quiz to establish the current level of knowledge and share
your expectations As a part of this self-evaluation you can establish personal learning objectives for this training Reading in advance ndash go through several materials including topics such as history of performance management
management theories and review KPIs definitions before the core course in order to gain a more holistic view upon the subject
Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to develop performance measurement instruments Sharing experiences and best practices Assessing learning results through a final evaluation test
The Learning Assessment Quiz will take place at the end of the second day of training
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 5
Educational resources
Course materials
The qualitative reports
Catalogues
VideosFact sheets
The KPI Infographic
Performance Management in 2014 and 2015
KPI Documentation Forms Dashboards Scorecards Graphs in Practice
What is a KPI a KRI and Metrics What is a Dashboard and a Scorecard Understanding the KPI Documentation Form
KPI Definitions KPIs in Practice Terminology in Practice KPI Selection Criteria
Associate Membership on smartKPIscom
Available for 2 months providing access to over 8000 KPI examples
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Dr Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 7
Fees
Coursedate
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
7 - 8October
5 - 6December
US $1190
US $1190
US $1090
US $1090
US $990
US $990
by 7 September
by 5 November
US $890
US $890
1 October
30 November
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (SE ASIA Division Office The KPI Institute)Wisma UOA IIJalan Pinang 21 Unit 14-13 POBOX 50450 Kuala Lumpur MalaysiaT +60 3 2742 1357M +60 11 3303 2135
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
HEADQUARTERSSE ASIA DIVISION
MELBOURNE OFFICEKUALA LUMPUR OFFICE
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION MIDDLE EAST DIVISION
SIBIU OFFICE DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 3
AgendaDay
1Day
2
Understanding KPIs KPI documentation and target setting
Data visualization - scorecard amp dashboard design
KPI data gathering
KPI analysis levels
Review and Learning Assessment Quiz
Selecting the right KPIs
KPIs in context
KPI selection in given contexts
0900-1630 0900-1630
Activity Define KPIs and the Balanced Scorecard Performance management tools Metrics KPIs KRIs and predictive analytics The role and value added by KPIs KPI naming standards KPI typology Activity Use value flow analysis as a KPI selection technique
Activity Practice target setting Functions and design of the KPI documentation form Organizational KPI libraries Approaches to target setting Activity Analyze negative behaviors associated with linking bonuses to targets
Activity Debate on best practices in data visualization The role of scorecards dashboards and healthograms Rules for creating relevant performance reports scorecards and dashboards
Graphs selection Usability in terms of visual design Activity Analyze a scorecard and a dashboard from a visual perspective
Activity Explore relevant software and hardware solutions Consistency in data quality and KPI measurement Best practices in KPI measurement The KPI data gathering process KPI data source taxonomy KPI activation tools and techniques Activity Evaluate the performance measurement capability and maturity
Activity Interpret KPIs results analysis Activity Make decisions regarding KPIs renewal Activity Compare KPIs through benchmarking Activity Practice KPI modelling
Course review Learning outcomes Learning Assessment Quiz
Activity Discuss on the importance of setting objectives in KPI selection
KPI implementation project planning KPI selection techniques KPI selection criteria KPI balancing KPI selection workshop Activity Practice the KPI clustering process
Activity Practice cascading objectives and KPIs to theemployee level
Organizational operational and employee KPIs KPIs as part of process management KPIs for Service Level Agreements KPIs for Supplier Performance Activity Create a KPIs architecture
Activity Practice KPI selection in functional areas Activity Practice KPI selection in industries Activity Practice KPIs selection according to timeliness Activity Practice KPIs selection according to quality Activity Practice KPIs selection according to effectiveness
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 4
Learning experience
Pre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training You are highly encouraged to take the following steps
During the two days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists in
Additional reading ndash examine a list of resources (books articles and videos) which will ensure a continuous learning experience
Introduction ndash share an introduction message to present yourself to the other participants in an online group Pre-course evaluation ndash fill in a need analysis take a short quiz to establish the current level of knowledge and share
your expectations As a part of this self-evaluation you can establish personal learning objectives for this training Reading in advance ndash go through several materials including topics such as history of performance management
management theories and review KPIs definitions before the core course in order to gain a more holistic view upon the subject
Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to develop performance measurement instruments Sharing experiences and best practices Assessing learning results through a final evaluation test
The Learning Assessment Quiz will take place at the end of the second day of training
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 5
Educational resources
Course materials
The qualitative reports
Catalogues
VideosFact sheets
The KPI Infographic
Performance Management in 2014 and 2015
KPI Documentation Forms Dashboards Scorecards Graphs in Practice
What is a KPI a KRI and Metrics What is a Dashboard and a Scorecard Understanding the KPI Documentation Form
KPI Definitions KPIs in Practice Terminology in Practice KPI Selection Criteria
Associate Membership on smartKPIscom
Available for 2 months providing access to over 8000 KPI examples
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Dr Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 7
Fees
Coursedate
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
7 - 8October
5 - 6December
US $1190
US $1190
US $1090
US $1090
US $990
US $990
by 7 September
by 5 November
US $890
US $890
1 October
30 November
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (SE ASIA Division Office The KPI Institute)Wisma UOA IIJalan Pinang 21 Unit 14-13 POBOX 50450 Kuala Lumpur MalaysiaT +60 3 2742 1357M +60 11 3303 2135
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
HEADQUARTERSSE ASIA DIVISION
MELBOURNE OFFICEKUALA LUMPUR OFFICE
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION MIDDLE EAST DIVISION
SIBIU OFFICE DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 4
Learning experience
Pre-course
Core course
After-course
Evaluation
This part of the learning experience is meant to ensure a smooth transition to the face to face training You are highly encouraged to take the following steps
During the two days of face to face training the course is designed to facilitate experiential learning and ensure a high level of interactivity Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies The learning experience consists in
Additional reading ndash examine a list of resources (books articles and videos) which will ensure a continuous learning experience
Introduction ndash share an introduction message to present yourself to the other participants in an online group Pre-course evaluation ndash fill in a need analysis take a short quiz to establish the current level of knowledge and share
your expectations As a part of this self-evaluation you can establish personal learning objectives for this training Reading in advance ndash go through several materials including topics such as history of performance management
management theories and review KPIs definitions before the core course in order to gain a more holistic view upon the subject
Applying concepts in practical exercises Analyzing case studies and identifying solutions Using templates to develop performance measurement instruments Sharing experiences and best practices Assessing learning results through a final evaluation test
The Learning Assessment Quiz will take place at the end of the second day of training
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 5
Educational resources
Course materials
The qualitative reports
Catalogues
VideosFact sheets
The KPI Infographic
Performance Management in 2014 and 2015
KPI Documentation Forms Dashboards Scorecards Graphs in Practice
What is a KPI a KRI and Metrics What is a Dashboard and a Scorecard Understanding the KPI Documentation Form
KPI Definitions KPIs in Practice Terminology in Practice KPI Selection Criteria
Associate Membership on smartKPIscom
Available for 2 months providing access to over 8000 KPI examples
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Dr Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 7
Fees
Coursedate
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
7 - 8October
5 - 6December
US $1190
US $1190
US $1090
US $1090
US $990
US $990
by 7 September
by 5 November
US $890
US $890
1 October
30 November
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (SE ASIA Division Office The KPI Institute)Wisma UOA IIJalan Pinang 21 Unit 14-13 POBOX 50450 Kuala Lumpur MalaysiaT +60 3 2742 1357M +60 11 3303 2135
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
HEADQUARTERSSE ASIA DIVISION
MELBOURNE OFFICEKUALA LUMPUR OFFICE
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION MIDDLE EAST DIVISION
SIBIU OFFICE DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 5
Educational resources
Course materials
The qualitative reports
Catalogues
VideosFact sheets
The KPI Infographic
Performance Management in 2014 and 2015
KPI Documentation Forms Dashboards Scorecards Graphs in Practice
What is a KPI a KRI and Metrics What is a Dashboard and a Scorecard Understanding the KPI Documentation Form
KPI Definitions KPIs in Practice Terminology in Practice KPI Selection Criteria
Associate Membership on smartKPIscom
Available for 2 months providing access to over 8000 KPI examples
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Dr Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 7
Fees
Coursedate
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
7 - 8October
5 - 6December
US $1190
US $1190
US $1090
US $1090
US $990
US $990
by 7 September
by 5 November
US $890
US $890
1 October
30 November
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (SE ASIA Division Office The KPI Institute)Wisma UOA IIJalan Pinang 21 Unit 14-13 POBOX 50450 Kuala Lumpur MalaysiaT +60 3 2742 1357M +60 11 3303 2135
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
HEADQUARTERSSE ASIA DIVISION
MELBOURNE OFFICEKUALA LUMPUR OFFICE
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION MIDDLE EAST DIVISION
SIBIU OFFICE DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 6
Facilitator
Testimonials
ldquoThe course is useful for companies which start to implement KPIs or look at improving the process to implement KPIsrdquo
Fong San NeeSenior Project ManagerNCS Pte Ltd Singapore
ldquoIt is a very good theory that should be remembered and applied when the company wants to implement the Performance Management Systemrdquo
Lily KusumaSenior Consultant
PT Multipolar Technology Tbk Jakarta
ldquoEasy to understand and relevant to my daily work The samples and approaches are adaptable I do believe that the experience of attending this training has benefited me in a long runrdquo
Fahizal Hamidi Abu BakarDeputy Manager KWSP Kuala Lumpur
ldquoThe course was very comprehensive systematically and step by step detailed The materials were structured and arranged in an organised flow to enable the understanding process in an easy mannerrdquo
Yuvarajah SThiagarajahHR Manager
Specific Resources Sdn Bhd Kuala Lumpur
Dr Aurel BrudanFounder amp CEOThe KPI Institute
Aurel Brudan is the founder and CEO of The KPI Institute the global authority on Key Performance Indicators research and education Under his coordination the Institute research team documented over 7000 KPI examples from 15 functional areas and 24 industries reviewed 1000+ performance reports from 125 countries and referenced 20000+ resources the result being wwwsmartKPIscom the premier destination for quality performance management and measurement resources Other research programs resulted in the development of two maturity models for performance management and measurement as well as the establishment of the KPI Management Framework to provide the theoretical base for the Certificate in Key Performance Indicators Management
As a consultant Aurel conducted numerous performance management system implementations using solutions such as the Balanced Scorecard operational dashboards and functional performance scorecards Among his most important clients are Australia Post the Australian Federal Administration the Victorian State Government Brisbane City Council National Australia Bank Qatar Supreme Council Of Health and SABIS
As an educator Aurel has accumulated hundreds of hours of experience in a variety of settings from open and in-house training delivery to tutoring management for the University of Melbourne Aurel is a member of the Academy of Management the Australian New Zealand Academy of Management the Australian Marketing Institute and Fellow of the Australian Institute of Management
Aurel has tertiary qualifications in both Economics and Marketing complemented by postgraduate certificates in Advanced Learning and Leadership as well as in Research Commercialization from the Melbourne Business School in Australia Aurel is also in the final stages of his PhD candidature researching Integrated Performance Management Systems at the University of Melbourne
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 7
Fees
Coursedate
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
7 - 8October
5 - 6December
US $1190
US $1190
US $1090
US $1090
US $990
US $990
by 7 September
by 5 November
US $890
US $890
1 October
30 November
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (SE ASIA Division Office The KPI Institute)Wisma UOA IIJalan Pinang 21 Unit 14-13 POBOX 50450 Kuala Lumpur MalaysiaT +60 3 2742 1357M +60 11 3303 2135
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
HEADQUARTERSSE ASIA DIVISION
MELBOURNE OFFICEKUALA LUMPUR OFFICE
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION MIDDLE EAST DIVISION
SIBIU OFFICE DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 7
Fees
Coursedate
Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants
We invite you to contact the event manager to enquire about special rates from the venue
If you have a group of five or more to train you can save time and money by running this training course in-house Use the contact details provided below to request a customized offer from one of our training solution specialists
General fee
TKImembers
Early bird
2 or moreparticipants
Registrationdeadline
Accommodation
The KPI Institute Marketplace
+60 3 2742 1357 +60 11 3303 2135
officekpiinstituteorg
kpiinstituteorg
Linkedin Facebook Twitter
For more detailsOrganize this training course in-house
Course fees
7 - 8October
5 - 6December
US $1190
US $1190
US $1090
US $1090
US $990
US $990
by 7 September
by 5 November
US $890
US $890
1 October
30 November
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (SE ASIA Division Office The KPI Institute)Wisma UOA IIJalan Pinang 21 Unit 14-13 POBOX 50450 Kuala Lumpur MalaysiaT +60 3 2742 1357M +60 11 3303 2135
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
HEADQUARTERSSE ASIA DIVISION
MELBOURNE OFFICEKUALA LUMPUR OFFICE
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION MIDDLE EAST DIVISION
SIBIU OFFICE DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
Key Performance Indicators Masterclass Jakarta
wwwkpiinstituteorg | officekpiinstituteorg | +60 11 3303 2135 Page 8
Registration
marketplacekpiinstituteorg
3 ways to register Registration form
Participant details
Payment
Online
Direct contact
Registration form
Credit card
Bank transfer
Call us and we will assist you through the registration process
First name
Job title
Department Date of training course
City
Signed
Organization
Training course
Country
Date
Phone
Last name
Email us with your registration details
Pay by credit card using the online facility
Kindly ensure that your payments reflect the Total Amount of the invoice that will be presented to you It is your responsibility to cover all bank fees due to Telegraphic Wire transfer
CONNECTED PERFORMANCE TRAINING INSTITUTE (SE ASIA Division Office The KPI Institute)Wisma UOA IIJalan Pinang 21 Unit 14-13 POBOX 50450 Kuala Lumpur MalaysiaT +60 3 2742 1357M +60 11 3303 2135
Sasikala AnnamalaisasikalaannamalaikpiinstitutecomM +60 11 3303 2135
1 Send an email containing your contact details and registration request
2 An email confirmation containing the tax invoice and bank account details will be sent to you
3 Proceed with the attendance fee payment by bank transfer
4 Send through email the proof of the payment transaction completion
5 A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed)
By filling your contact data you agree to receive further information about our events Your privacy is very important to us We will not sell rent or share your personal information under any circumstances
If there are no other standing agreements this form represents a valid contract between the parties
I agree to the above terms and conditions
MrsMr
Registration cancellation procedure
Term of Agreement
Any withdrawals have to be announced at least two weeks before the beginning of the course through fax or e-mail In this situation the attendance fee will be refunded less $400 retained for administrative expenditure The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged If you have confirmed and made the attendance fee payment but you didnrsquot attend the course the course attendance fee will not be refunded If you attend the course only partially (one day or a limited number of sessions) you will not benefit from any attendance fee reduction or refund
Company stamp
HEADQUARTERSSE ASIA DIVISION
MELBOURNE OFFICEKUALA LUMPUR OFFICE
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION MIDDLE EAST DIVISION
SIBIU OFFICE DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427
HEADQUARTERSSE ASIA DIVISION
MELBOURNE OFFICEKUALA LUMPUR OFFICE
Lifelab Building198 Harbour Esplanade Suite 606
Melbourne Docklands VIC 3008 AUT +61 3 9028 2223 M +61 4 2456 8088
Wisma UOA IIJalan Pinang 21 Unit 14-13 50450
Kuala Lumpur MalaysiaT +60 3 2742 1357 M +60 11 3303 2135
officekpiinstituteorg bull wwwkpiinstituteorg
EUROPEAN DIVISION MIDDLE EAST DIVISION
SIBIU OFFICE DUBAI OFFICE
Sibiu City CenterSomesului Street No 3 550003
Sibiu RomaniaT +40 3 6942 6935 M +40 7 4706 0997
Regalia Business Centre1st floor Office 101 Suite 11 Baysquare Building 3
213297 Business Bay Dubai UAET +971 4 563 7316 M +971 55 787 6427