This leaflet is for marketing purposes only. On the back of this leaflet ‘Key documents you need to read’ will direct you to the information you need to know before buying this insurance.

Fabric, Leather and Wood Furniture Protection

Important information

Castelan LimitedAlpha House, Sunnyside Road North, Weston-super-Mare, BS23 3QY

Tel: 0370 320 3333 Fax: 0370 320 0241enquiries@castelangroup.com

www.castelangroup.comRef: HNTCOMB102018 CSN v3 © Castelan Limited 2018. All rights reserved.

With a PremierCare Protection plan, we can help to keep your NEW FURNITURE in good condition...

When something happens, just contact us, complete one simple form and we will arrange for a trained technician to visit your home. The damage will be assessed and if possible, repaired there and then. If new parts are needed, we take care of that too.

But I already have home insurance, doesn’t that cover me?

If you claim for accidents on your home insurance you may have to pay an excess each time you claim and repeated claims may increase your premiums. With a PremierCare Protection Plan you pay once for 5 years cover with NO EXCESSES TO PAY.

We don’t have pets or children, so do we really need a protection plan?

It’s true that some accidents are caused by pets or children but believe it or not most claims are the result of incidents involving adults. Even if you are very careful yourself, a friend or relative may not be.

Buying new furniture is one of the more expensive investments that you make for your home, so why not protect it? With a PremierCare Protection Plan you can relax and enjoy your furniture to the full.

“Protection for your furniture - peace of mind for you...”www.castelangroup.com

CSN

1020

18

Keep your furniture looking its best

Key documents you need to read!Furniture Protection Plan does not cover everything so it is important you receive the following:

• Insurance Product Information Document (IPID) – this shows you the key benefits and exclusions of the insurance as well as other important information. You must read this before purchasing the insurance and take this document home with you.

• Important Information Document – This provides you with information on what demands and needs this insurance will meet as well as other important information. You must read this document; tick the necessary boxes if they apply to you and then sign the document.

• Terms & Conditions (T&Cs) – These give you the full terms of your insurance policy and other important information. You should read these carefully to make sure the cover is right for you. You will be sent these following the delivery of your furniture.

ADMINISTRATOR & INSURER

Policies are arranged and administered by Castelan Limited. Information on the insurer can be found in the above documents as can further information on Castelan Limited.

CANCELLATION

You can cancel your insurance and receive a full refund during the 14 days from receiving your Terms and Conditions. Full information can be found in the documents detailed above.

YOUR DATA

We will share your information with the Furniture Protection Plan scheme administrators and the insurer for the purpose of arranging and administering your policy and handling your claim.

Further information on how both firms handle your personal data can be found in your Terms and Conditions and also in their Data Protection notices which can be found on their respective websites. Privacy notices can also be requested in writing.

Care and protection for your fabric upholsteryPremierCare for fabric upholstery is designed to make sure that your furniture’s appearance is not spoiled by everyday accidents such as household spills, rips, tears or burns. PremierCare provides you with peace of mind that repair costs and stain removal are taken care of.

Stains covered:• Tea/coffee/hot chocolate• Red/white wine• Alcohol• Tomato ketchup• Milk• Blackcurrant & orange juice• Cola & other fizzy drinks• Curry & pizza• Spaghetti bolognese• Grease from foodstuffs• Shoe polish• Chocolate & confectionery• Nail varnish• Cosmetics• Soap products• Paint & wax• Human & animal bodily fluids• Mineral oil & glue• Soot• Tar• Dye transfer• Corrosive substances*• Bleach*

* Bleach and corrosive substances are not covered if your fabric has not been treated with a PremierCare Approved Protector.

Accidental damage covered• Rip • Tear• Burn

Pet damage and deliberate child damage are limited to only one incident each during the Period of Cover.

You can also choose to cover structural defects that appear after your initial manufacturer’s guarantee period has ended

Structural Defects covered• Breakage or separation of frame components• Breakage of metal components• Mechanical mechanisms• Excessive loss of resilience• Castors • Webbing• Swivel/Rocker bases • Springs• Warping • Zips• Buttons • Seams splitting• Peeling of leather • Stitching• Fascia

Please note: Other stains not listed here are included. Stain removal is subject to Terms and Conditions.PremierCare is subject to Terms and Conditions and you can find a summary of ‘Important Information’ on the back page of this leaflet. Terms and Conditions are available on request.

Care and protection for your leather upholsteryPremierCare for leather upholstery is designed to make sure that your furniture’s appearance is not spoiled by everyday accidents such as household spills, rips, tears or burns. PremierCare provides you with peace of mind that repair costs and stain removal are taken care of.

Stains covered:• Tea/coffee/hot chocolate• Red/white wine• Alcohol• Tomato ketchup• Milk• Blackcurrant & orange juice• Cola & other fizzy drinks• Curry & pizza• Spaghetti bolognese• Grease from foodstuffs• Shoe polish• Chocolate & confectionery• Nail varnish• Cosmetics• Soap products• Paint & wax• Human & animal bodily fluids• Mineral oil & glue• Soot• Tar• Corrosive substances• Bleach• Dye transfer

Accidental damage covered• Rip • Scratch • Tear • Puncture • Burn • Scuff

Pet damage and deliberate child damage are limited to only one incident each during the Period of Cover.

You can also choose to cover structural defects that appear after your initial manufacturer’s guarantee period has ended

Structural Defects covered• Breakage or separation of frame components• Breakage of metal components• Mechanical mechanisms• Excessive loss of resilience• Castors • Webbing• Swivel/Rocker bases • Springs• Warping • Zips• Buttons • Seams splitting• Peeling of leather • Stitching• Fascia

Please note: Other stains not listed here are included. Stain removal is subject to Terms and Conditions.PremierCare is subject to Terms and Conditions and you can find a summary of ‘Important Information’ on the back page of this leaflet. Terms and Conditions are available on request.

Care and protection for your cabinet, dining and bedroom furniturePremierCare for furniture is designed to make sure that your furniture’s appearance is not spoiled by everyday accidents such as household spills, rips, tears or burns. PremierCare provides you with peace of mind that repair costs and stain removal are taken care of.

Stains covered:• Tea/coffee/hot chocolate• Red/white wine• Alcohol• Tomato ketchup• Milk• Blackcurrant & orange juice• Cola & other fizzy drinks• Curry & pizza• Spaghetti bolognese• Grease from foodstuffs• Shoe polish• Chocolate & confectionery• Nail varnish• Cosmetics• Soap products• Paint & wax• Human & animal bodily fluids• Mineral oil & glue• Soot• Tar• Dye transfer• Corrosive substances*• Bleach*

* Bleach and corrosive substances are not covered if your fabric has not been treated with a PremierCare Approved Protector.

Accidental damage coveredWood/Metal • Scratch • Water mark • Heat ring• Dent • Burn • Chip

Glass• Breakage • Scratch • Chip

Upholstery• Rip • Tear • Burn

Leather components only• Scratch • Puncture • Scuff

Pet damage and deliberate child damage are limited to only one incident each during the Period of Cover.

You can also choose to cover structural defects that appear after your initial manufacturer’s guarantee period has ended

Structural Defects covered• Breakage or separation of frame components• Breakage of metal components• Mechanical mechanisms• Excessive loss of resilience• Castors • Webbing• Swivel/Rocker bases • Springs• Warping • Zips• Buttons • Seams splitting• Peeling of leather • Stitching• Fascia

Please note: Other stains not listed here are included. Stain removal is subject to Terms and Conditions.PremierCare is subject to Terms and Conditions and you can find a summary of ‘Important Information’ on the back page of this leaflet. Terms and Conditions are available on request.

Fabric Protection Plan Leather Protection Plan Furniture Protection Plan