Kelly McLaughlin 86 Hewitt Hill Lane South Royalton, VT 05068 (603) 398-8499 kellycmclaughlin1961@gmail.com

Employer Summary 2014-PRESENT Private Home Health Care- Clients Confidential- Reference upon request: Clients with MS at mid-level stage, Dementia, Poor Health due to late age . Required 24x7 care, bathing, medication monitoring/allotment, food shopping, house cleaning, daily transportation, planning and transportation to social events. Daily duties included at times 24 hour care shifts (live in). Scheduling and transporting clients to maintain social interactions was an important function and required attention to many details and safety planning. 2011-2015: Orange County Supervisory Union-Substitute Teacher: Orange County Supervisory Union substitute teaching throughout 4 different schools within the school district. Working with children has been rewarding, as it gave me a perspective of learning from the child’s point of view, and how valuable knowledge really is. The younger the ages, the more excited they were to learn new things. 2014 April-August Per Diem Patient Intake Coordinator: Duties include having to use good communication skills with each patient, accessing patient’s personal data/ address, phone, contacts, insurance. Must have knowledge of recognizing which correct insurance enter, and updating changes when needed. It is important to have the ability to deal with individual personalities, whether it is with patients or co-workers. 2004-2010: Dartmouth-Hitchcock Medical Center (Lebanon, NH) — Patient Access Support Specialist: Reported to management in the ER at DHMC. The prime objective of this position provided professional interviewing and registration protocol of patients. Part of the responsibilities were to capture and record accurate demographic and financial data from patients. Utilizing an interview process based on respect and sensitivity for patient condition and confidentiality was a key requirement. I verified and recorded accurate patient demographic, insurance and billing information as required by healthcare regulatory agencies and insurance payers. I possess excellent verbal and written communication skills. I have the ability to effectively manage multiple tasks simultaneously. I have the ability to adapt to stressful situations quickly and effectively. I am flexible and organized, have knowledge of medical terminology and health insurance. 1990-2000 Private Home Health Care: Several clients with varying issues ranging from chronic health problems associated with late age and end of life care and supervision. All clients were outside of an agency and required close interaction with family, medical staff, councilors and other hospice/health-care workers.

Education & Certifications Phoenix University Currently Associates in Psychology, Bachelors early 2017. Graduation in early 2017 with bachelor’s degree. CPR Recertification Program starting January 2017 Vermont Technical College