Keith R. Smith405-210-0198

Euless, TX 76039Keith.Richards.Smith@Gmail.com

Certifications

Cisco: CCNA Microsoft: MCP 70-410 Server 2012 Microsoft: MCP 70-290 Server 2003 Microsoft: MCP 70-270 Windows XP Pro Microsoft: Excel Certificate Microsoft: Word Certificate Leviton: Commercial Cable Installation Certified Stratos: Fiber Optic Repair and Installation Certified DCSE: (Dell Certified Systems Expert) NAS, Servers, Workstations, and Laptops CompTIA: N+ Certification CompTIA: A+ Certification

Work Experience8/14– 5/15 Oklahoma State University Stillwater, OKStudent

BS in Business Administration (in progress)

09/13 – 8/14 FedEx (contract) Dallas, TXTechnical Project Lead

Configuring and maintaining Cisco routers and switches 2003, 2008, 2012 Microsoft Server, Win XP, 7, & MAC environment Active Directory, DNS, DHCP, Group Policy, and VPN for branches Responsible for Virtual and physical clusters and all server backups Created Excel database of ongoing Microsoft security patches and updates Created Excel database of all electronics used in the Ship’N Get project Monitored acceptable temperatures, relative humidity allowances, and electrical pull of all devices Maintained documentation and Gantt chart of production steps by vendors for future assembly Wrote Manuals and guides for software imaging, equipment replacement, and hardware repair

06/13 – 8/13 Allied Marketing Group (contract) Dallas, TXSystems Administrator

24/7 Tier 1 support for all IT major rolls in Active Directory, Exchange, VMware hosting and support Imported physical servers into VM environment, managed VM images, snapshots, backups Print Server, pooling, drivers, LADP based, configuration, security, permissions with printer mapping MikroTik, Juniper, and Cisco routers and switches, 40+ servers, and 123 workstations 3 VMware (ESXi 5.1) Servers holding 15+ servers ShoreTel VOIP Phone System: 3 servers, 6 switches, 123+ VOIP phones Spiceworks utilized for Ticketing system, Email alerts, complete inventory of assets 2008, 2003, and NT Server environment with Win XP, Win 7, MAC workstations Active Directory, DNS, DHCP, Group Policy, and VPN for branches Symantec BackupExec, Ghost Imaging, Hard drive imaging Increased DNS efficiency of network bandwidth from 76% (DHCP issues) utilization down to 25%. Managed and wrote users guide for the ASI Finger Print based Maglock building security system

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07/11 – 6/13 HERTZ Technology Oklahoma City, OKNetwork Engineer

Cisco and Juniper routers and switches Global Network infrastructure support for Cisco WAN maintenance and support Cisco modify load, modify configs, port security, TACACS, VPN, VLAN, VTP, Frame-Relay, STP and more Qos, EIGRP, BGP, OSPF, VLAN, Spanning Tree, VPN, IPsec, DNS, DHCP, MPLS, iSCSI, Netflow Coordinate troubleshooting with Cisco techs, ISP’s, vendors, ATT, Telstra in Australia, Granite, British

Telecom in Spain, and more Monitored over 8,000 global locations via Solarwinds Network monitoring utility Blackberry Enterprise Server (BES) maintenance and support Provide 24/7 Domestic Legacy voice, Telephony, and VOIP hardware support Provide 24/7 mobile device support, user device troubleshooting, BES/BAS, Traveler, and (Blackberry

team) RIM

04/25/11 - 06/29/11 Microsoft (contract) Irving, TXSever Core Support1 yr contract. Team was cut after 2 months due to project funding cuts

Support for Hyper-V: Cluster, Virtualization Storage Support for Disk

11/03 – 3/11 Air Star Computers Shawnee, OKSr. System Administrator / Project Manager / Supervisor

Troubleshooting Microsoft Server 2000, 2003, 2008, Small Business Server 2003/2008 Hyper-V and Virtualization setup, backups, and maintenance IIS server configuration and management Backup Software: Comm Vault, SymantecExec, Netbackup, Acronis, Tape Libraries Strong experience with resolving Windows XP Pro / Win 7 technical issues Performed operational updates and changes as needed by the Infrastructure IT staff Provided front-line support of client’s server(s) and network environments including monitoring,

troubleshooting, and escalating issues as needed Strong with Active Directory and IT systems in a corporate environment Troubleshoot power supplies, onboard video, replaced mother boards Replaced laptop components: motherboards, LCD screens, HDD’s, ram Advanced training – Symantec Backup Exec 11d, Agent push, troubleshooting services, etc. Setup clients with VPN (NetScreen, Cisco, Linksys, Juniper) with RDP from home to office connections Support of networked Lanier, Gestetner, and Kyocera copier/ printers on network for Scan to Email etc. Used GoToMeeting, LogMeIn, WebEx, and GoToMyPC for remote access troubleshooting Worked directly with Dell Small Business Reseller Team for quoting and purchasing customer equipment Expert with RAIDs (0, 1, 5, 10, 50), splicing drives, reading TTY logs, re-tagging arrays Worked with various Dell Power Edge Servers for troubleshoot and repair Worked with various Dell Power Vaults 100T-760 (Tape and NAS storage solutions)

11/02 – 11/03 Lockheed Martin (Tinker Air Force Base contract) Oklahoma City, OKSupervisor Help Desk

Secret Security Clearance Tier-1 Defense to monitoring 4,000+ Servers to ensure servers were online and available 24/7 We provided technical support to 23,000 Tinker Air Force Base users on a 24/7 basis Remedy Software to open, track, and issue Trouble Tickets for users Strong skills in Active Directory and MS Exchange, create, delete, and manage email accounts, groups, and

distribution list

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