keith palmer cv 2017
TRANSCRIPT
( +61456221827
- 45ChaucerStreetYokineWA6060
7TheStrandBunburyWA6230
Openandconsistent,Istrivetobuildacultureofelevatedclientrelationships,leadwithanenergyandcommitmentthatenhancesteamperformance,buildsconfidenceandtrustwithallstakeholders,andamrelentlessindrivingsustainableprofitsandgrowth.
Acrosstheengineering,construction,infrastructureandtechnologysectors,I’macutelyfocussedoncreatingcompetitiveadvantageandclientvalue,withenthusiasm,acleararticulatedfocusandaccountableperformance.
Therecipientofnumeroussales,customerserviceandinnovationawards,Ibuildnewbusiness,consolidatecustomerloyaltyandpromotevital,lastingrelationshipswithallbusinesspartners.
KEYATTRIBUTES
� Buildsteamswithanachievementmentalityandobjective� Ensuresdeliveryoftimelyprojectoutcomes,alwaysbuildingstakeholderconfidence� Developstrust,securinglong-termpartnershipsthatdeliversustainable,profitablerelationships� Drivescustomerservicefocusaroundquality(QA)principlesandinnovation� Apassionforproductivityandthetoolsthatassistinenhancingit
CAREERHISTORY
CardnoBusinessDevelopmentManager(WA)-PropertyandInfrastructure,November2015–PresentOfficeManager,October2014–November2015
LeadershipandbusinessdevelopmentrolewithabrieftogrowtheCardnoclientbasesellinganexpandedrangeofservicesacrossgovernment,business,development,constructionandinfrastructuremarkets.
� 86%+tendersuccessstrikerate2016,blitzallKPI’sandhavegrownCardnofromobscuritytomarketleadership� Growintonewandprofitablemarketsandclients-leveragingexistingrelationshipsandprospectingacrossPerthand
SouthWestWA� Majorproposalsandsubmissions
OpusInternationalConsultantsWABusinessDevelopment,November2013–October2014RegionalManager,February2012–October2014
RecruitedtorebuildandreinventanailingengineeringconsultancybusinessinSouthWestWA.Significantlyimprovedfinancialperformance,introducedawinning,customer-focusedculture,developingsustainablebusinessrelationshipsandturnedaroundaloss-makingbusiness-increasingmargins,reducingcostswithafocusonprofitablecorebusinessandpursuingtargetednewopportunities.WithinayearofmymovetoCardno,thebusinesswasclosed.
� WinnerOpusinternationalawardforClientRelationships2013basedaroundCommunityEngagementandunderstandingofcommunityneedswithintheManjimupTownRevitalisation(awardletterfromCEOattached)
� ProjectDirectorrolesincluding25%profitreturnonaprojectedbreak-even$.75millionfeeslocalproject� Writeandleadproposalbidsandtenders� Developandpresentarangeofmentoringandtrainingcoursesforstaffatalllevelsandgeographies
HolcimSalesandMarketingManager,December2006–January2012
Fullfinancialaccountabilityandresponsibilityforsales,budgets,reportingandperformance=grewprofits,developedandimplementednewproduct,stafftrainingaswellasmultiplemarketingcampaignsandstrategies
� Droverevenuegrowthyear-on-year,whilstatthesametimeachievingincreasedbothEBITandprofitpercentage–auniqueachievementintheHolcimnationalbusiness
� Consistentlygrewprofitandprofitmarginsinthedecorativeconcretebusinessandachievedthehighestrevenuesharein
KeithPalmer
Holcimbusinessworldwide� Wonmajorcommercialandinfrastructureprojects-grewonesmall,specificHolcimmerchandisingopportunityfroma
breakevenpositiontoanannualEBITofover$130,000perannumwithin2years� WinnerHolcim(Australia)OutstandingAchievementinSalesaward,2009-2010recognisingdevelopmentofsustainable
clientrelationships� WroteandintroducedHolcimPlatinumPartnerProgramme&SouthWestCommunityFunddefensivemarketingstrategy,
inpartnershipwithWANewsandCityofBunbury,obtainingmajormediacommitmentsandraisingover$100,000todistributewithinthecommunity–annihilatingthethreatposedbyanincomingmajor,nationalcompetitor
� InitiatedCustomerRelationshipManager(CRM)softwarewhichwasthenrolledoutnationally,indoingsodrasticallyimprovedclientcontacteffectivenessandaccountability
BGCConstructionSpecialistMulti-StoreyConstruction,December2005–December2006
Contractedtoproblem-solvemultiplestoreyconstructionissuesandprovidebusinessandconstructionadvice
� Developedcustomerservicemodels&strategies,ledfrontlinestafftrainingincludingdevelopingtrainingandmentoringforstafftodealwithdifficultsituationsandclients
� Frontlineambassadorfornegotiatingcontentiousissueswithclientsandclosedoutoverdueandproblembuilds� OfferedroleofBusiness&QualityManager2006,lefttotakeupopportunitywithReadymix
WesternEdgeResortsManagingDirector,1995–2005
Multi-storeyconstructionanddevelopment,hands-onprojectmanagementandsupervisionforup-marketcommercial,touristandresidentialproperties
� Developedsalesstrategiesaroundin-housequalityandOH&Spolicies,proceduresandsystems,takingprojectsfromdesignthroughtofit-out&commercialmanagement,settingandmeetingbudgets
ZytechMarketingManagingDirector,1988–1995
Builtcompanyfromastart-uptorevenueinexcessof$1million/monthwithin5yearswithinnovative,relentlesssalesandmarketingactivities-soldtothethenpubliclylisted,AlphaWest(nowpartofOptus)
� WinnerWABusinessAwards-TotalQualityManagement;representedWesternAustraliaatAustralianBusinessAwardspresentedbyPrimeMinisterRobertHawke
� WinnerMostInnovativeBusinessWA� Runner-Up,WAIndustryandExportAwards(RegionalBusiness),beatenbyWoodsidePetroleum� TwiceWinnerMacWorldAustraliaAwards-BestPeripheralProduct� WinnerMacWorldAustraliaAwards(GoldAward)-BestCustomerService(beatingApple)� Pioneeredandpart-financeddevelopmentoffirstAustralian-developeddigitalCRM
EDUCATION&TRAINING
UniversityofWesternAustraliaBachelorofArts(Comms),1987
EdithCowanUniversity(WASTC)DiplomaofTeaching,1978
SouthWestTAFEBusinessManagement,1988
WAWinner,FiveOutstandingAustralians,1987
Written,presentedandattendednumerousseminars,conferences,stafftrainingandvarioustradeandindustrycourses
PROFESSIONALASSOCIATIONS
EngineersAustralia(committeemember)
AustralianInstituteofProjectManagers
InstituteofPublicWorksEngineeringAustralasiaIPWEA(committeemember)
BuildingDisputePractitioners’Society
MasterBuildersAssociationofWesternAustralia(committeemember)
ConcreteInstituteofAustralia(6yearsstatecommitteemember)
FellowoftheSalesandMarketingInstituteofAustralia
AustralianInstituteofCompanyDirectors
ENDORSEMENTS
LinkedInendorsementsincludeManagement(99+),ProjectPlanning(99+),BusinessDevelopmentandNewBusinessDevelopment(76),ProjectManagement(76),Leadership(46),othercategories(465),multiplerecommendationsbelow-
AntheaAirey,ProjectLeaderScientificServices,AireyTaylorConsulting(Perth)
� KeithisacommitteememberoftheConcreteInstituteofAustralia-WAbranch.TheConcreteInstituteisanotforprofitorganisationfocussedondeliveringeducationalandnetworkingopportunitiesformembersfosteringexcellenceinconcretedesign,constructionandmaterials.WewerealldelightedwhenKeithchampionedaregionalseminar"FibreReinforcement"inBunbury,aprojectwhichhadbeenlanguishingforsomeyears.Keithbroughtawinningcombinationofmarketawareness,organisationalabilityandcontagiousenthusiasmtothetask.Theeventwasasuccessattracting60personsmostofwhomwerenon-members,allcostswerecoveredandasmallprofitdelivered.Someluckyorganisationwillemploythismoverandshakerwithabilitytodeliveronprojects.(January2012)
MartinCeccon,GlobalHeadofInnovationatHolcim(Switzerland)-
� IhavegottoknowKeithasahighlypassionateandinnovativeSalesandMarketingManager,withdrivetoimprovecustomersatisfactionandloyaltyasabaseforasustainedhighperformanceofhisbusiness.Apartfromhisbusinessdedication,healsohasastrongfocusonenvironmentalperformanceandsocialresponsibility.IwishKeithallthebestinhisnewposition.(February2012)
RobertSaunders,NationalBDManageratCalibreConsulting(Brisbane)-
� Keithshowedshrewdbusinessacumendevelopingthe[Opus]Bunburybusinessduringdifficultmarketconditions,displayinganunselfishapproachanda"bestforbusiness"attitude.(April2013)
LindaFitzhardinge,ManageratAustralianInstituteofCompanyDirectors(Sydney)
� Keith'sprofessionalismandexpertiseinbusinessdevelopmentintheprofessionalservices/consultingfieldisenviable.Hedemonstratesagenuineunderstandingoftheclients’requirementsandensuresconsistentdeliveryoftailoredandprofitablesolutions.Keithissupportiveofcolleaguesandpeers,takingagenuineinterestinthewellbeingofthoseheinteractswith.IhavenohesitationinrecommendingKeithforhisexpertisebutmoreimportantlyforthekindnesshedisplaystoallhemeets.(August2014)
RogerJohnstone,BusinessDevelopment/SRPatStructerreConsultingEngineers(Bunbury)
� IhaveknownKeithfor15+years.Heisknowledgeableinallfacetsofbuilding,constructionandIT.Anexpertinconcreteandreinforcing,Keithisanassettoourbuildingindustry.HighachieverinBusinessdevelopmentandCustomerservice.(August2014)
REFEREES
Availableonrequest