keep it simple (& get it all done!) with spiceworks - paul luciano, expand international of...

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Real World: SpiceWorks Paul Luciano, MCSE Director of IT Expand International of America, Inc.

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Keep IT Simple (& Get IT All Done!) with Spiceworks

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Page 1: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

Real World: SpiceWorks

Paul Luciano, MCSEDirector of IT

Expand International of America, Inc.

Page 2: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc
Page 3: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

The Company: BlueBox, Inc.

Fictional Company - Mirrors the work I do

Accurate on how I have implemented SpiceWorks

Includes ideas I have not or not yet implemented

Page 4: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

8:00 AM - Ready to Go

Uncluttered desktop - Firefox, SpiceWorks and Outlook

Page 5: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

Dashboard

Uncluttered - Relevant Content SpiceWorks 4.7 SpiceWorks 5.0 - Warranty Center - Purchase List- Printer Supply Level - Warranty Center

- Ink & Toner Center

Spatial Arrangement - At A Glance Viewing

Ultimate Usefulness?

Page 6: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

Inventory

Network Map - Not Used

Software - Manual Entries Only IT Services - Useful (Limited) People - Very Useful

Purchases - Implement in 2011

Device Groups - Essential SpiceWorks Component

Page 7: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

Help DeskEvery call, every contact, every time Custom fields and grouping Purchases, external help desk calls, service requests Speed rack new ticket techniques Closing the loop, redundancy, more fields holding data Order and organizing Multiple logins, push around tickets for Lone IT guy

Page 8: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

IT Portal

Good idea, can it be useful I enter tickets to myself from a user's desk before I forget. 2011 Project make it more useful. KB Articles may be helpful.

Page 9: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

Reports

So many - So few

Organize for manageability

Reports - do more than show data

Export frequently - herd your assets

Page 10: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

SettingsAD Configuration - Will Not Use* E-mail settings - My Work Around

Help Desk Settings - E-mail Notifications- Help Desk Extensions Monitors & Alerts - I Use Sparingly Network Scan - Control The NScan- Would like to see control of things like software.

Page 11: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

Outside SpiceWorks

SQLite - Dangerous and Useful

PRTG Network Monitor

Dia - Diagram Creating Application

Free and Lightweight No-Install Applications

Page 12: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

IT Department & SpiceWorks

Why are you using SW?

Will it do everything? Will you use every module? Annual review - are you using this software correctly - to it's fullest potential.

Use 3rd party apps to supplement / cross check SW.

I want my desktop to have 2 apps running: Outlook - SW

Page 13: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

SpiceWorks 5.0

A completely new application

So many great new features to explore and ponder

Will require a reconfiguration of my data

How I use SpiceWorks for 2011, infinity and beyond.

Some of the features will not be implemented until Jan 2011

Page 14: Keep IT Simple (& Get IT All Done!) with Spiceworks - Paul Luciano, Expand International of America, Inc

Questions?