kcs informer spring 2010

• KCS guide to ECO purchasing & waste reduction

• Win a £30,000 minibus for your school!

InformerIssue 14 Spring 2010

• Results from the Autumn 2009 schools Customer Care Survey

• New KCS IT recycling contract

• Support “Save the Children and register for World Kids Colouring Day”

• Furniture: 7 Day Turnaround Options

Dear Customer,

This edition contains articles on:

Easter Opening Dates ........................................ 03

Customer Care Survey ................................. 03-10

KCS New Discrepancies Process .................. 12-13

Mat & Trolley Contract ...................................... 14

Promotions & Competitions .............................. 15

New IT Recycling Contract ................................ 16

KCS Green Guide .......................................... 17-19

New Product: ..................................................... 20

Thermoplastic Markings .................................... 21

Competitions ............................................... 22-23

Furniture ...................................................... 24-27

New Catering Contract ...................................... 28

Books ................................................................. 29

School Shout ............................................... 30-35

Look out for...

Ultrawhite Competition 2009/10

Every time you purchase KCS Ultrawhite copier paper (01 977 075), you will be entered into a monthly prize draw to win a £100 voucher to be redeemed on KCS stock products of your choice.

Oct winner: Mossford Green Primary School, Essex Nov winner: St Peters C of E Primary School, Surrey Dec winner: Rowhill School, Kent Jan winner: Burham CEP, Kent Feb winner: La Moye School, Jersey

KCS 2GB Flash Drives 19 000 002 Qty 1–29 £6.99 Qty 30–99 £6.49 Qty 100+ £6.00

02

? ? ? ? ? ?Your DPN or Account Number

Please quote this on every order to ensure that it is processed speedily every time!

Welcome to the Spring 2010 edition of the KCS Informer.

This edition of the KCS Informer is the largest issue yet with 36 pages dedicated to providing you with product information, purchasing guides, feedback on developments at KCS and new best value contracts.

Our Schools Customer Care Survey, now in its 5th year, is your chance to tell us what you think of KCS. I’m pleased to report that over 10% of our customers took the opportunity to reply. We use this feedback to shape our future plans for the business and you will see that a KCS Action List is attached to every section.

How best to deal with the Green Agenda is becoming a popular question for many schools and in this edition we have tried to introduce you to a number of key aspects that should help you in this regard.

We have included details of a number of new OJEU contracts from which your school can benefit: our Mat and Trolley Contract, our IT Recycling (WEEE) Contract, our Kitchen and Dining Contract and our Books Contract.

Our School Shout pages have a variety of good news stories. If your school has a news story that you are proud of, please speak to your sales rep or contact our Customer Care team and they will tell you how your school can be involved.

Once again, thank you for your continued support and if you have any further ideas or suggestions in relation to KCS, please do not hesitate to contact me.

Best regards,

Steven Munday KCS General Manager T: 01622 605485 E: [email protected]

KCS Schools Annual Customer Care Survey Autumn 2009

03

? ? ? ? ? ?

We are proud to publish the results of our Autumn 2009 Schools Customer Care Survey over the next 7 pages.

You will see that, without exception, you rated our products, services and customer care very highly. Each tick box question has a summary of the results shown graphically.

Pleased as we are with the results, we are not complacent and you will see that each set of results is complemented by a KCS 2010/11 Action list. This Action List is based around your feed back from the survey.

If you would like further information on the survey or its results, please do not hesitate to speak to your Sales Executive or contact our Customer Care Team on:

Tel: 0845 270 8811 Fax: 0800 243 732 Email: [email protected]

KCS would like to thank Bic for their support.

The lucky winners of the Bic Class Packs for completing surveys are:

Decoralo Class Pack for primary schools

Evolution Class Pack for secondary schools

Lucky winners

Pickhurst Junior - Bexley

Selling CE Primary - Kent

Manor Primary - East Sussex

West Byfleet Infants - Surrey

Applegarth Infants - Croydon

Willowbrook Primary - Essex

St. Nicholas Primary - Kent

St. John’s Meads - East Sussex

Rudyard Kipling - East Sussex

Buttsbury Infants - Essex

Rochester Maths - Medway

Hugh Christie - Kent

Westcliff High School Girls - Essex

Ringmer Community College - East Sussex

Portslade Community College - Brighton & Hove

Carshalton Girls - Sutton

Farringtons School - Bromley

Woodlane High School - London

Dane Court Grammer - Kent

Tonbridge School - Kent

STEINBEIS PURECompetition 2010

Every time you purchase Steinbeis copier paper (01 977 076), between April and June, you will be entered into a monthly prize draw to win a £100 voucher to be redeemed on KCS stock products of your choice.

Win a Golf mat for your school

Just answer the question below:

What do you find in a bunker?A) Rocks B) Sand C) WaterThen simply email A,B OR C to: [email protected]

Donated by Kit for Kids, a specialist early years supplier

WIN

WIN

2009/10 KCS Catalogue

“ In respect of your most recent ordering experience, please tell us how satisfied you are with the following aspects”.

KCS Action List for 2010/11• Create a new KCS Own Brand section at the front of the catalogue for ease of use.

• Create a new “ECO” section within the main catalogue that includes all of our recycled, sustainable and environmental products.

• Improve and expand the “Fast Movers” section within the furniture directory.

• Add a bound supplement in the main catalogue featuring a wider selection of Art products.

• Add over 300 new products to our 2010/11 main catalogue to increase your choice.

• Reduce and hold 1000’s of prices in the 2010/11 main catalogue to increase our best value offers.

Very satisfied: 46%

Fairly satisfied: 44% N

either satisfied or dissatisfied: 9% Fairly sa

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Very satisfied: 72%


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Very satisfied: 37% Fairly satisfied: 52% N

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Very satisfied Fairly satisfied Neither satisfied/dissatisfied Fairly dissatisfied Very dissatisfied

Layout of catalogueA Index of catalogueB Ease of use of catalogueC D Product choice within catalogue

Product pricing within catalogue

E Ease of placing your orderF

04

05

Sales Office Contact

“ In respect of your most recent experience, please tell us how much you agree/disagree with the following descriptions about the member of staff with whom you had your main discussion”.

KCS Action List for 2010/11• Upgrade our telephone system with the aim of providing a better service and to

ensure that any telephone queries are kept to a minimum.

• Ensure that our dedicated fax lines are always free at busy times.

• Provide our internal sales team with a range of weekly and monthly promotions that can be offered during telephone calls.

• Continually train and develop our internal sales team with the aim of expanding our market leading levels of customer care.

Strongly agree: 46% Agree: 46%

Neither agree or disagree: 7% Disagree: 1% Stro

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Strongly agree Agree Neither agree/disagree Disagree Strongly disagree

The telephone was answered speedily & politely

A They gave me their full attention throughout

B They had a good knowledge of the products

C D They explained everything clearly

I felt completely satisfied with the experience

E

KCS Customer Care Pledge

“ KCS is very proud of its ‘Customer Care Pledge’. How would you rate it in your decision to use KCS as a supplier?”

KCS Action List for 2010/11• Continue to ensure that all our customers really feel the benefits of the KCS

Customer Care Pledge.

• Add further staff training to ensure that we deliver customer care excellence 100% of the time.

• Add to our external sales team to ensure that you have your own local KCS sales executive.

• Create our Discrepancies Team to ensure that when things do go wrong, or when you want to return something, it is dealt with speedily. (See pages 12/13 of this Informer).

• Continue to publish more of our very useful Buying Guides.

Critical: 60% Important: 36% N

eit her important or unimportant: 1% Unimportant: 1

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Critical Important Neither important/unimportant Unimportant Very Unimportant

24hr response to telephone & email enquiries

E

D No quibble stock returns

KCS Own BrandF

No telephone queuesCProfessionalism of the KCS Sales Office

BFree next day deliveryA

06



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5 day response to written enquiries

G

07

Deliveries

“ We have been working hard this year to ensure that our in-house and out sourced deliveries are all conducted to the same high standard”.

KCS Action List for 2010/11• Work with customers to try to spread their orders to avoid the highly popular

11:00-12:00 slot where “late” orders miss the Next Day Delivery cut off.

• Spend more time training our warehouse team regarding the packaging of items.

• Ensure that all “FAO” instructions are transcribed from customer orders, resulting in them appearing on our labelling 100% of the time.

• Further publicise our returns process to ensure that goods are returned to us as quickly as possible.

Excellent: 72% Good: 26% Average: 2%

Below average: 0% Poor: 0%


Below

average: 0% Poor: 0%



KCS: 58% TNT: 42%






Below





Below




KCS: 58% TNT: 42%






Below





Below




KCS: 58% TNT: 42%






Below





Below




KCS: 58% TNT: 42%






Below





Below




KCS: 58% TNT: 42%






Below


KCS next day successA KCS LabellingB KCS PackagingC

A TNT next day success TNT LabellingB




Below




KCS: 58% TNT: 42%






Below

average: 0% Poor: 0%TNT PackagingC




Below




KCS: 58% TNT: 42%






Below


How do you receive your deliveries?

KCS TNT Excellent Good Average Below average Poor

Yes No Excellent Good Average Below average Poor

KCS Own Brand

“ With over 100 products, our KCS Own Brand is aimed at creating a ‘best value’ brand, offering you good quality products at a competitive price from a supplier you can trust”.

KCS Action List for 2010/11• Enlarge the KCS Own Brand Range to further aid your choice, ensuring that you

receive a quality product at a competitive price from a supplier you can trust!

• Create a KCS Own Brand section at the front of the main catalogue to aid your selection of a best value product.

• Add more schools to our Own Brand testing and evaluation scheme.

Yes: 95% No: 5%







Yes: 95% No: 5%







Yes: 95% No: 5%







Yes: 95% No: 5%







D Life cyclePricingCQualityB

Have you ever purchased a KCS Own Brand product?

08

How would you rate the KCS Own Brand products?

e-procurement

www.kentwebshop.co.uk is due to be completely revamped for June 2010. We are keen to encourage more schools to use e-procurement in 2010/11.

KCS Action List for 2010/11• Complete new www.kentwebshop.co.uk ready for a June 2010 launch.

• Ensure that all LEA audit issues are satisfied.

• Work in liaison with Capita to ensure that SIMS FMS link is seamless.

• Include interested group of schools in the testing and trialling process.

• Communicate progress on the project to schools.

• Prepare a professional roll out plan with seminars and presentations to aid understanding.

Yes No09

Yes: 16% No: 84%

Do you currently use e-procurement?

What would make you choose to purchase through our newly re-vamped webshop in 2010/11?

• Ease of use

• Speed of use

• Direct link from SIMS/FMS

• Good search facility

• Ability to receive electronic invoices

• A “Favourites” Option

• Clear audit “OK”

• A clear presentation of how to use it

• Discounts

• Speedy navigation

New www.kentwebshop.co.uk due to go live summer 2010

Your feelings about us

“ To what extent do you agree/disagree with the following statements?”

KCS Action List for 2010/11• Add over 300 new products to our 2010/11 catalogues.

• Reduce or hold 1000’s of prices in our 2010/11 catalogues.

• Continue to refine and offer our KCS Customer Care Pledge, “ Putting You First”.

• Further invest in KCS in terms of people, training and IT.

• Continue to seek out and listen to your ideas through regular focus groups, sales visits, informal feed back and our annual Customer Care Survey.

Strongly agree: 57% Agree: 38

% N

either agree or disagree: 5% Disagree: 0% Strongly

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D I would recommend KCS to other schools/colleges

KCS makes me feel valued as a customer

CKCS has improved as a supplier over the last year

BKCS is an organisation I trustA

10

Strongly agree Agree Neither agree/disagree Disagree Strongly disagree

12

The New KCS Discrepancies Process

A key element of the Pledge that we have identified which needs improvement, is the way that we deal with your collections. You told us via our Customer Care Survey that we needed to improve the time taken between you returning the goods and us reaching a resolution.

From April 1st 2010 we will make that change with the aim of substantially improving your experience.

As you will already know, KCS prides itself on its Customer Care and our Pledge is an important element of why an increasing amount of schools and colleges use KCS.

Customer Benefits:

Seamless collection process

Improved traceability and assurance that the correct products are collected

Quicker response and faster resolution of discrepancies

Speeds up the credit process and reduces the risk of errors

Improves the way KCS communicates with customers over discrepancies

KCS continues to offer a no quibble stock return within 30 days

13

Discrepancies Process

Helpful Hints:

Discrepancies need to be reported to KCS within three working days of receipt of goods

Goods being returned for credit must be in a condition to be re-sold (if resulting from a customer ordering error)

If packages arrive to you visibly damaged, please make a note of this when signing on the driver’s sheet

Check the number of packages being delivered and sign for this amount only, as this represents your proof of delivery

For non Kent customers, remove original delivery labels, or affix the new collection labels over the top of them on the packages that are being collected

Stage 1Contact KCS on 0845 270 8811 to request a collection

Stage 2Information Required

Delivery Point Number (DPN)

Order Number

Product codes of items that need to be collected

Reason for collection

Number of packages for collection

Email address or fax number

Stage 3Only applicable to customers outside Kent.

Customer informed that they will receive the following:

Labels to be attached to the top of each package being collected

Two Consignment Notes. The TNT driver will sign one copy for you to keep as proof of collection. The second copy will be retained by the driver

Stage 4Goods collected within two working days

Stage 5Packages returned to KCS to be assessed

A credit note will be issued or the customer will be contacted by our dedicated Discrepancies Team

The KCS Customer Care Pledge

Mat and Trolley Contract (Fully OJEU Compliant)All mats have been independently tested and are flame retardant to BS-1892:2003 and meet high hazard classification (Ignition source 5)

14

All Purpose MatsFor both gymnastics and martial arts. Constructed from heavy density recycled Chipfoam. Covered/ bonded with green or red Tatami flame resistant PVC fabric. Latex anti-slip base. All corners heat welded/sealed.

1m x 1m x 40mm, 9kg 065 062 930 32.49

2m x 1m x 40mm, 18kg 065 062 925 58.15

Super Lightweight MatsA low weight mat preferred for PE activities where lightness is considered essential. Less than a third of the weight of a Super Deluxe Mat. Constructed from low density closed cell cross linked polyethylene foam. Covered/bonded with blue, red or black leather effect heavy duty flame resistant PVC fabric.

1.83m x 1.22m x 23mm, 3.5kg 065 062 905 51.36

1.22m x 0.92m x 33mm, 2kg 065 062 423 36.25

1.83m x 1.22m x 33mm, 4.5kg 065 062 434 54.45

Super Deluxe MatsNormal weight mat used for general physical education and gymnastic activities. Constructed from high density recycled Chipfoam for impact absorption. Covered/bonded with blue, red or black leather effect heavy duty flame resistant PVC fabric ovelapping the base. Latex anti-slip base. All corners welded/sealed.

1.22m x 0.92 x 25mm, 5kg 065 062 401 26.25

1.83m x 1.22m x 25mm, 10kg 065 062 412 48.75

1.83m x 1.22m x 32mm, 12kg 065 062 920 51.25

Mat Trolleys VerticalRobust tubular steel frame, epoxy powder scratch resistant paint finish, fixed sides with central division, 100mm non-marking rubber tyred wheels, two opposite wheels fitted with brakes, suitable for rigid lightweight or blend mats.

For 12 x 1.22 x 9.15m 065 079 021 131.09

For 12 x 1.83 x 1.22m 065 083 253 139.85

For more details please contactJanet Brown

01622 605 436

Please see pages 814 and 852 of the 2010/11 KCS Main Catalogue for our full range of mats

Midweight Blend MatsSimilar to a Super Deluxe mat but with a 50/50 blend of Chipfoam & lightweight closed cell foam to reduce to overall weight. Preferred by infant and primary schools. Covered/bonded with blue, red or black leather effect heavy duty flame resistant PVC fabric overlapping the base. Latex anti-slip base. All corners welded/sealed.

1.22m x 0.92m x 23mm, 3kg 065 062 445 31.25

1.83m x 1.22m x 23mm, 6kg 065 062 456 52.49

1.83m x 1.22m x 33mm, 7kg 065 062 900 56.25

or speak to your sales executive

15

Your KCS Exercise Book order form is coming soon via email.

All our exercise books are stocked ready for your order.

Look out for the KCS Diary Flyer!An easy to use order form which lists our academic diary range.

New IT Recycling Contract: The Provision for the Removal & Disposal of ICT & Other (WEEE) Electrical Equipment

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KCS can now offer access to the above contract for safe and compliant removal and disposal of your ICT and other Electrical Equipment under WEEE regulations. In order to gain best value, we would advise you to contact all suppliers within the relevant category quoting “Kent” or “KCS”.

If you require any further information or advice, please contact David Perfett on 01622 605325 or speak to your sales executive.

Contacts:

For All Redundant IT equipment

RedemtechPatrick Cole Tel: 01483 [email protected]

WastecareJulia Jones Tel: 01757 [email protected]

Computer DisplaysJulie Minns Tel: 01354 [email protected]

For All ICT Equipment which holds residual value


RDCCharles Richardson Tel: 01376 [email protected]

DataserveMaxine Blackall Tel: 01784 [email protected]

SIMSLorraine Roberts Tel: 01784 [email protected]

For All Redundant White/Brown Goods

Computer DisplaysJulie Minns Tel: 01354 [email protected]


EOLJemma Beadell Tel: 01621 [email protected]

WastecareJulia Jones Tel: 01757 [email protected]

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KCS and the Green Agenda

From your feedback we have now branded all our “environment” related products “ECO” and grouped them in a separate section at the front of the new KCS Main Catalogue, due out to schools at the end of March.

The range of products has been enlarged to include recycled products, products produced from sustainable sources and products that will assist you in your environmental aims.

To help you further, KCS is pleased to offer its guide to ECO purchasing & waste reduction. We would like to acknowledge the help of KCC’s ECO-Schools Officer service and the DCSF’s “Top Tips for sustainable purchasing in schools”, in putting together this guide.

Your KCS guide to ECO purchasing & waste reduction

The Green Agenda is important to KCS. As part of KCC’s Commercial Services, we are ISO 14001 accredited, with our own mature EMS arrangements and a number of continual improvement schemes in place.

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• Audit what is being purchased and how often and how much of that isn’t being used.

Does anyone have any spare? Can anyone use these?

• Where possible, identify those product areas where it is possible to purchase an ECO alternative.

Is there a recycled alternative? Is there a locally sourced alternative?

• Don’t spend hours saving a pound. Think carefully about the total cost of procurement and include yours and your colleagues’ time in that calculation.

Where should I be concentrating my time?

• It is generally acknowledged that the best ECO return can be obtained by focusing time on the areas of the largest possible output over a given time period e.g. energy, use of water, ICT, paper products and furniture.

• Use best practice advice. Every local authority or schoool cluster group will have advice leaflets and case studies which show what is possible.

ECO Purchasing Waste• Audit what is being thrown away, what is

being recycled and what could be recycled.

• Raise awareness of what should be recycled and clearly label both indoor and outdoor bins. Ensure classrooms and offices have separate bins for general waste and recyclables.

• Be aware of material which can’t be disposed of in general waste e.g. batteries, paints, cooking oil and fluorescent tubes. Please see p14 of this KCS Informer for further details of KCS’ new IT Recycling Contract.

• Only print what is needed and wherever possible, print double-sided. For KCS sourced copiers or printers, please contact our Copier Team for advice on double-sided printing or networking.

• Minimise the amount of waste generated from construction and refurbishment projects.

• Donate any used furniture, books or computers for re-use. Ensure that any new recipient has a “no claim right” against you or your school. Particularly important in respect of furniture or IT/Electrical goods.

Your KCS guide to ECO purchasing & waste reduction

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• Set up a scrap paper box in each classroom or faculty area to reuse paper.

• Use the results of your audit on waste to create a visual representation to aid real understanding.

• Use your school council to carry out a challenge across the age ranges to see how waste can be reduced. You will be surprised by the excellent ideas that this generates!

• Set up a composting system to reduce waste and use it as a teaching tool.

• Spread the word. Simple reminders on light switches and IT kit have all been found to work.

The key to the success of many ECO schools projects, such as the one in Kent where 430 schools in the County are registered as ECO schools, 320 have some kind of award and 47 have the Green ECO Schools flag award, is to get ‘buy in’ throughout the school population. This includes all of the various stakeholder groups which are invariably driven by the pupils who are very often the key ‘champions’.

What could you do?

The list is probably endless. We would love to hear about your ECO initiatives. If you could contact your sales executive or speak to our Customer Care Team with your story and lots of pictures, we will feature them in our next Informer, due out in June this year.

For more information on our simple ECO guide, please contact our Customer Care Team on 0845 270 8811 or speak to your sales executive.

Further information:

Recycle Now Schools www.recyclenow.com/schools/index.html

Forest Stewardship Council www.fsc-uk.org

Fairtrade Schools www.fairtrade.org.uk/schools/default.aspx

Sustainable Schools www.teachernet.gov.uk/sustainableschools

Kent Eco-Schools Project www.kent.gov.uk/environment_and_planning/environment_and_climate_change/eco-schools.aspx

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Some Examples of Surface Signs

TP32 Target Circles 2m Diameter

TP15 Counting Snake with Numbers 3m x 1m

TP11 Basic Numbers 300mm high

TP37 Netball / Mini Football Court 30.25m x 15.25m

Brighten up your tarmac by installing educational games. All games and markings are produced from Thermoplastic, which is a non-toxic, colour-fast material. Our markings are approved under British Standards, are skid resistant and easily installed, complete with a 5-year guarantee. This makes our markings a far more attractive option than old fashioned painted versions and more cost effective in the long run.

Practice your road safety strategies in the protection of your playground. Our variety of road signs, markings and community buildings will help and prepare your students for real roads through play.

All our games aim to help the development of a young child, whether through shape recognition, counting, balance and co-ordination, dexterity, imaginative play or social interaction.

Thermoplastic Markings

Specialist signs can be designed in Thermoplastic. All we need is a sample logo with approximate sizing to provide a full quotation contact us:

tel: 01622 605028email: [email protected]: www.landscapeservices.org.uk

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We are pleased to be able to provide all KCS customers with a Fast Track, 7 day guaranteed delivery on a selected range of office desks and storage. These products represent KCS Best Value on price, service and quality with all products tested to British, European and International standards, ensuring fitness for purpose is guaranteed. All furniture is guaranteed for a period of no less than 5 years, with the exception of chair mechanisms which are guaranteed for a period of 2 years.

Fast Track Delivery

Rectangular Desk - H720mm Qty1 Qty2-9 Qty10+

W1000 x D800mm PD10FS 104.44 99.46 94.73 W1200 x D800mm PD12FS 109.00 103.81 98.86 W1400 x D800mm PD14FS 116.10 110.56 105.30 W1600 x D800mm PD16FS 121.15 115.39 109.89 W1800 x D800mm PD18FS 124.34 121.84 117.24

Left Hand Wave Desk - H720mm Qty1 Qty2-9 Qty10+

W1400 x D1000mm PW1410FSL 161.38 153.69 146.36 W1600 x D1000mm PW1410FSL 174.03 165.74 157.85

Right Hand Wave Desk - H720mm Qty1 Qty2-9 Qty10+

W1400 x D1000mm PW1410FSR 161.38 153.69 146.36 W1600 x D1000mm PW1410FSR 174.03 165.74 157.85

Under-desk Mobile Pedestals Qty1 Qty2-9 Qty10+

1 Personal/1 File Drawer PP62M 109.40 104.19 99.23 3 Personal Drawers PP63M 113.31 107.91 102.78 2 File Drawers PP64M 122.65 116.81 111.25 2 Personal Drawers/1 File PP65M 136.75 130.34 124.04 Drop-in Pen Tray SET-ADTRAY 3.99 3.81 3.61

PP62M & PP63M are 540mm high. PP64M & PP65M are 650mm high.

Desk High Pedestals D650mm Qty1 Qty2-9 Qty10+

2 File Drawers PP64DF 130.68 124.45 118.53 2 Personal Drawers/1 File PP65DF 153.68 146.36 139.39 Drop-in Pen Tray SET-ADTRAY 3.99 3.81 3.61

For use next to 650mm return side of desk.

The Options Range

ColoursWorksurface Frame

A

Oak

K

Maple

B

Beech

S

Silver

G

Dk Grey(Basic Range)

A full design and planning service is available on site, free of charge. For further information and to arrange an appointment, please call our furniture team or speak to your sales executive:

01622 605 304

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Rectangular Desk - H720mm Qty1 Qty2-9 Qty10+

W1000 x D800mm DSWS1008RNE 152.05 144.81 137.91 W1200 x D800mm DSWS1208RNE 158.35 150.81 143.63 W1400 x D800mm DSWS1408RNE 165.38 157.50 150.00 W1600 x D800mm DSWS1608RNE 173.73 165.45 157.58 W1800 x D800mm DSWS1808RNE 191.89 182.75 174.05

Left Hand Wave Desk - H720mm Qty1 Qty2-9 Qty10+

W1400 x D1000mm DSWS1410WLE 207.56 197.68 188.26 W1600 x D1000mm DSWS1610WLE 229.56 218.63 208.21

Right Hand Wave Desk - H720mm Qty1 Qty2-9 Qty10+

W1400 x D1000mm DSWS1410WRE 207.56 197.68 188.26 W1600 x D1000mm DSWS1610WRE 229.56 218.63 208.21

Under-desk Mobile Pedestals Qty1 Qty2-9 Qty10+

1 Personal/1 File Drawer RP62WMX 109.40 104.19 99.23 3 Personal Drawers RP63WMX 113.31 107.91 102.78 2 File Drawers RP64WMX 122.65 116.81 111.25 2 Personal Drawers/1 File RP65WMX 136.75 130.34 124.04 Drop-in Pen Tray SET-ADTRAY 3.99 3.81 3.61

PP62M & PP63M are 540mm high. PP64M & PP65M are 650mm high.

Desk High Pedestals D650mm Qty1 Qty2-9 Qty10+

2 File Drawers RP64WDF 130.68 124.45 118.53 2 Personal Drawers/1 File RP65WDF 153.68 146.36 139.39 Drop-in Pen Tray SET-ADTRAY 3.99 3.81 3.61

For use next to 650mm return side of desk.

Side Tambour Storage Unit Qty1 Qty2-9 Qty10+

W1000 x H1010mm PS10T 236.60 225.33 214.60 W1000 x H2014mm PS20T 316.11 301.06 286.73

Ordering... Simply choose the colour of the worksurface and leg frame required and add the finish code letters to the end of the product code listed above.

The Workstyle Range

6A013 46.73 6A135 22.64 6A105 13.46

Pull-out filing frame(front to back)

Adjustable Lateral Filing Frame

Mfc Shelf

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New Products for 2010/11!

Lobe Furniture RangeDesigned to be both modern, stylish and practical. The Lobe range comes in one, two, three or 5 seat versions with an additional 3 seat corner unit. Great fun for linking in both large or small areas or for using individually.

For further details see page 64 of the KCS furniture directory

Candi Furniture RangeThe Candi and Ying/Yang range offer a unique seating arrangement that creates a modular system that can be re-arranged at any time to suit your mood. Available in round, one bite or 2 bite versions with each version available with a back.


New to the KCS Furniture range for 2010/11!

Petal TablePetal tables are a brand new edition to this exciting range, and are ideal within any educational environment. The modern 32mm frame and 18mm top make this is a truly unique solution. The edge is finished with Duraform, a high impact and resilient textured spray PU edge. The Petal table can seat two people comfortably in a learning environment, and up to three when in a meeting situation.


Arc TableThis Arc table system is a must-have solution for any modern school. This range offers two flexible table sizes which can be simply laid out into any configuration, thus providing an exciting environment. The premium 45mm frame comes with an 18mm top. The edge is finished with Duraform, a high impact and resilient textured spray PU edge.


Big Book StoreW1020 x D505 x H650mm 072 920 145 210.80


Browser BoxW1020 x D505 x H650mm 072 920 146 188.60


Apple and BeanDesigned to be used in a variety of formations, the apple and bean come in 2 heights; 310mm and 350mm. The apple and bean are both available in a range of contemporary coloured, easy to clean, vinyl. Ideal for both reading and relaxation spaces. Colours available are; Orange, Yellow, Blue and Lime


Flexible ICT DeskW800 x D830mm (standard hopper) 072 800 064 199.00 W700 x D700mm (small hopper) 072 800 102 199.00


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KCS Own Brand Education Tables Now Available in New Heights!

New for the 2010/11 KCS Furniture Directory. The KCS Own Brand range of education tables now conform to the new European heights.

Many 2010/11 Furniture Prices Held!

To guarantee best value, KCS has held its prices on many products. Below is a selection of some of its best!

With the ever increasing demands on budgets, KCS is helping you by holding some 2009 prices. These include...

Children’s TablesA steel under frame provides a sturdy foundation. Green only.

Ages 3–5 W1650 x D900 x H480–510mm 072 192 425 70.50 Ages 5–7 W1650 x D900 x H520–550mm 072 192 517 70.50 Ages 7–9 W1650 x D900 x H560–590mm 072 192 540 70.50

For further details see page 173 of KCS furniture directory

Classroom StorageW1326 x D475 x H1146mm 072 162 078 151.10


Office ChairsAdjustable seat, back height and rake. Twin lever. Seat H460-570mm

Fixed Arms W590 x D580mm 072 200 013 145.85


Classroom ChairsAvailable in red, yellow, blue & green. Titan size 5 & 6 also available in grey, burgundy & charcoal.

Titan 5 (SH430mm) 072 993 949 14.60


Dining TablesEasy to fold & simple to store, the 4ft & 5ft round tables can be used for many activities for pre-school, dining & banqueting.

Dia 1200mm 072 900 606 162.65


For more information on the new legislation, please refer to pages 16-17 of the 2010/11 Furniture Directory or call our furniture team on 01622 605304 or speak to your sales executive for further information.

The tables can be found in the 2010/11 Catalogue and can be identified by their Pink codes.

For example RT 1206 GH page 52

2028

Everything including the Kitchen Sink!

A complete Kitchen and Dining solution for schools.

Cover all your catering equipment needs

DCSF Funding - Make the most of your grant by using our Best Value OJEU compliant contracts now in place. From cutlery to cookers, kitchen furniture to fridges and freezers, crockery to counters, we can cater for all requirements! For further details please see pages 994-995 of the 2010/11 KCS Main Catalogue.

To get the best value from your DCSF funding contact Elizabeth Eede on 01622 605420 or speak to your sales executive.

email: [email protected]

We will be pleased to discuss your requirements and provide further details.

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For further details please see pages 734-735 of our 2010/11 KCS Main Catalogue or contact our curriculum team on 01622 605 429 or speak to your sales executive.

Books KCS are pleased to announce that Waterstone’s will be the sole supplier to KCS for books and other educational materials.

The following rates of discount apply from RRP prices:

• Text, Library Books & Maps 20%

• Education Software, CD’s/DVD’s/VHS 15%

• Imported Books 5%

Any single order or stockpick over £1000 will receive a further 1% discount

All order processing and new Account set up must be with:

Waterstone’s, Gower Street Account Sales, 82 Gower Street, London WC1E 6EU

Telephone: 0207 467 1631 Fax: 0207 580 9456



When opening an account and on every purchase order, customers must quote the Contract Number (ESPO376) to ensure contract discount terms are given.

The KCS and ESPO framework contract is designed for use by any customer who has a requirement for Books, CDs, DVDs and VHS Videotapes, Maps and Educational software.

Waterstone’s offer FREE postage and packing for orders above £100 (before discount)

Orders under £100 will be charged at £3.00 per parcel (maximum weight 15 kilograms per parcel)

5-10 working days is the average delivery time.

To see all books available please visit www.waterstones.com

School

Shout!

Roz and Nigel Parry of Village Nurseries are delighted to have opened a new purpose built pre-school on the grounds of Red Hill Primary School, in Chislehurst, Kent.

“We are able to offer a high quality education for children between the ages of 2 and 5 years that is both affordable and flexible.

The light and airy architect designed building offers a most child friendly and welcoming atmosphere. Sliding doors that open from the main play room allow children the opportunity to access a safe and secure garden on a daily basis.

We are most grateful to Janine, our sales representative from KCS, for all her support, kindness and professionalism in planning and supplying our pre-school with the most high quality furniture and resources that have created such a magical and special place for children and parents”.

Village Nurseries New Pre-school

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Headteacher Samples Education Gujurat Style!

“ I can’t begin to explain what an incredible experience my week long trip to India was. In partnership with the British Council, I was invited to spend a week at the H B Kapadia New High School in Ahmedabad, Gujurat. Fantastic hospitality aside, I was delighted to be able to spend most of my time with the truly inspirational students and teachers of the three branches of the school.

The children were an absolute delight and were incredibly keen to hear all about life in a school in the UK. We exchanged gifts, photographs and stories which they listened to with great interest. Equally, they told me all about life at their school.

The Memnagar Branch where I spent the majority of my visit was home to 8500 students, 5000 in the morning session (7am-12.30) while 3500 arrived for the afternoon session (12.30-5pm). As you can imagine, change-over time was somewhat hectic!

Average class sizes were 45, with the largest being 55, all in a classroom considerably smaller than the average space at my own school.

Each room was a rectangular space with rows of desks and chairs, a chalk board at the front and not much else.

Yet, never have I seen a group of students so committed to their studies and so keen to succeed. It was truly humbling.

Whilst on my visit I kept a ‘blog’ for the children at my school to share my experiences. This can be seen at http://mrhinindia.blogspot.com

I also conducted a Q&A assembly for my own children live via web cam from India. This was a wonderful way to explore ways in which the two schools can work together.

Since returning to England, both schools have exchanged written pieces of work to display in each other’s schools. There is now also a shared blog that children from both schools use to share ideas and information. We are also hoping to do a few more live video link ups in the future.

The headteacher from HBK is visiting our school in April and we will be reviewing the success of the exchange at that point.

Meanwhile, I can’t wait to get back out there!”

Leigh Hovey - Headteacher Wrotham Road Primary School

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Shout!

Brookfield Infants School - Exciting News!

The Community Room is ideal for parent meetings, toddler groups, support groups, crèches and could also be used for evening meetings and events.

Pauline Woods (Headteacher) hopes it will provide a place for families to meet both formally and informally and extend their school further out to the community.

“ Everybody is delighted with the result. Staff and families feel valued and everyone agrees that it adds a modern, extra dimension to the school”.

Richard Griffiths - Deputy Headteacher

During the summer holidays, two of Brookfield Infants School’s ‘spare’ rooms were re-furbished to provide a bigger staff room and a Community Room.

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New School Building for Upton Primary

Every two classes in KS1 and KS2 share a learning pod and have interconnecting acoustic folding partitions which can be opened so both classes can work together. Outside the classrooms are learning zones with computers that small groups of pupils can use.

The school started replacing the pupils’ furniture while still in the old school as we wanted to have everything ready for setting up in the new school. The colours of the furniture are also reflected on the walls of the classroom – blue for upper KS2; green for lower KS2 and yellow for KS1.

My office was completely ‘kitted’ out by KCS. After discussions with Rob Cox, Area Rep, a drawing and dimensions of the room was given to him and he emailed us different ideas of how the room could be set up. After making my choice we realised that the size of the conference table had to be changed. That was not a problem. The furniture was made and competently fitted by Portsdown Office Ltd. I was very impressed with the way everything went.

We recently had to refit our ICT Suite. After discussion with our ICT Co-ordinator, Rob was able to offer his vast experience to help choose the correct product for our needs.

We would like to say thank you to Rob Cox and all those involved at KCS for helping to make our move a successful one by delivering all our furniture on time”.

Omar Rampersad - Headteacher

“ The children, staff and parents of Upton Primary are absolutely delighted with our new building. ‘Fantastic’, ‘mind blowing’, ‘colourful’ and ‘really amazing’ are some of the adjectives that have been used.

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The garden features the design of the five intertwined rings, symbolising harmony between peoples of the five continents. The rings are formed from box plants which will grow into circular hedges. Other plants will be added over the next three years, culminating in a floral Olympic flame in the summer of 2012.

Six enthusiastic gardeners from Year 4 planted the box plants in Term 1 under the guidance of Diana Jones, a local garden designer who has helped to transform the school grounds over the last few years. The children (Megan Platts, Harry Elgar, Rosie Graves, Cameron McKenzie, Megan Dyer and Jamie Goldsack) will all be in Year 6 in 2012, their final year at Swalecliffe.

The Olympic Garden is planted in an area of shrub beds at the front of the school where children, parents and staff will be able to watch it develop in the lead up to 2012. It is very much a case of ‘watch this space!”

Richard Griffiths - Deputy Headteacher

Swalecliffe Community Primary School’s Olympic Garden

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“ Swalecliffe Community Primary School, along with all the schools in the Canterbury Coastal Partnership, is taking a keen interest in the build up to the Olympic Games in 2012. One of the ideas we have come up with is to plant a small garden on an Olympic theme.

In January, pupils and staff at Joy Lane Primary School enjoyed another of their special themed weeks. This time, Science week.

We were lucky enough to have ‘Ambassadors in Science’ from STEMNET - Dr Ajay Sharman and Dr Gary Robinson (Kent University Biosciences Dept) debated the pros and cons of bacteria. Mr Andrew Berry, Primary Science Adviser from ASK, held two wonderful workshops during the day where all children were fully absorbed with their investigations, which featured in his exciting assembly in the afternoon - so amusing. Chemical Magic with Dr Ellis Gill and Mr William Currie from St Lawrence College ‘wowed’ the children and staff alike with their chemical show. In addition, we had a superb fancy dress of inventions and scientists and Eagle Heights to entertain us with their feathered friends.

Joy Lane’s Science Week

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• Telephones are answered within 3 rings.

• Telephones are answered not by a machine but by our friendly, well trained sales staff.

• No telephone or fax queues.

• No quibble stock returns, up to 30 days after purchase.

• Your own KCS sales rep to advise you on all purchase decisions in the comfort of your school.

• Enquiries are resolved speedily:

– Telephone: either during the call or within 24 hours.

– Fax/Email: within 24 hours.

– Post: within 5 working days.

• We will provide ongoing training for all our staff to ensure that they are polite, respectful, knowledgeable and able to help.

• We have informed all of our suppliers of our pledge and have received their support to ensure success.

• We will deliver all stock orders over £30 ex VAT placed with us by 12:00 noon, on the following day (an industry leading 98.4% success rate 2009/10).

• We will involve customers in new product selection through focus and testing groups.

• We will expand our KCS Own Brand range to ensure that we can guarantee you ‘a quality product at a competitive price from a supplier that you can trust!’

We pledge...

KCS... putting you first!

The 2010/11 KCS Customer Care PledgeAs you will know, we take Customer Care very seriously indeed. We believe that we have to:

• Understand your needs.

• Meet and at times, surpass your needs in terms of product choice, quality, pricing and delivery.

• Be able to demonstrate the value we add.

To ensure that you can continue to see and feel the difference in our Customer Care compared to our competitors, we have revamped our KCS Customer Care Pledge.

KCS – A division of Commercial Services Printed on part recycled paper by County Print & Design 01622 605 368

kcs informer spring 2010

Documents

kcs informer

kcs guide

moye school

rowhill school

new catering contract

kcs green guide

books contract

kcs new discrepancies