kcb online payments

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Online Payment Solutions September 2010

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Online Payment Solutions presented by Kenya Commercial Bank at E-Tourism East Africa Conference September 2-3rd 2010 Nairobi

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Page 1: KCB Online Payments

Online Payment Solutions

September 2010

Page 2: KCB Online Payments

AGENDA

  Introduction   How It works   Benefits to Customers   Benefits to Hotels

Page 3: KCB Online Payments

INTRODUCTION

  KCB’s Online Payment Solution enables customers to pay online through the hotel’s websites in partnership with Nightsbridge

  Acts as a payment link between the customer and hotel.

  Card details are forwarded in a secure manner to the Bank for processing.

  The solution confirms payment.

  It facilitates the payment for the booking to the Hotel’s bank A/c.

Page 4: KCB Online Payments

How It works

  The Cardholder books for accommodation Online (via Nightsbridge booking form on the hotel’s website).

  Cardholder provides card details.

  Details picked by Online solution.

  Details forwarded electronically to KCB for processing.

  KCB gets approval and informs hotel.

Page 5: KCB Online Payments

Transaction Flow

Customer makes online booking

Hotel confirms payment

KCB sends approval/ status

KCB processes credit card

Contact Customer’s bank

Approval

Page 6: KCB Online Payments

ILLUSTRATION

Page 7: KCB Online Payments
Page 8: KCB Online Payments
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Customer Benefits

  Convenience of booking for accommodation and making payments from anywhere any time.

  The customer does not have to carry cash for payments.

  It saves customers from the disappointment of fully booked rooms when they check-in.

  KCB cardholders/customers receive SMS Alerts immediately their cards are debited.

Page 12: KCB Online Payments

Benefits to Hotels

  KCB does not charge for set-up of this solution.

  The hotels receive payment in advance, and hence customers cannot default payment.

  Better planning as bookings are done and confirmed in advance.

  Optimize rooms utilization.   Increased business – local & international

tourism.   Rooms are booked and confirmed online.

Page 13: KCB Online Payments

 Credit Cards •  KCB has a wide range of Visa and

MasterCard credit cards for both the classic and gold level users.

 Pre-Paid Cards •  KCB has the General Purpose Visa-

branded card that allows customers to pre-load cash and utilize the card anywhere in the world.

KCB offering to Tourism Sector

Page 14: KCB Online Payments

 KCB Connect  Check balances  Funds Transfer

• KCB account to KCB account • Mpesa to and from their KCB account

 Airtime top up  Utility bill payment  Stop cheques  Get mini statements  Card Queries  Forex rates requests

KCB offering to Tourism Sector

Page 15: KCB Online Payments

  Foreign cash exchange (Purchase/ Sale)   Foreign drafts   Swift transfer   E-Statement   KCB Quick Pay   Asset Based Finance Facilities   Mortgage Facilities   Corporate Facilities

KCB offering to Tourism Sector

Page 16: KCB Online Payments

Thank you.

END