kazzam
TRANSCRIPT
www.kazzam.inwww.kazzam.in
A Comprehensive A Comprehensive Housekeeping SoftwareHousekeeping Software
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Vision BehindVision Behind
The lack of a comprehensive software The lack of a comprehensive software that would empower the Executive that would empower the Executive housekeeper on not just the basic housekeeper on not just the basic operations of property management but operations of property management but also assist them on the finer aspects of also assist them on the finer aspects of modern day Accommodations Operations.modern day Accommodations Operations.
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Tracks online, the units performance levels on housekeeping soft skills.
Assists in a Six-sigma approach towards attaining Zero defect.
Tracks the major/minor maintenance to be carried out in the rooms.
Assists in planning Preventive maintenance. Maintains the SWOT analysis for room cleanliness. Ascertains the training needs of individuals and the
department, resulting in corrective efforts towards the right direction.
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Provides ready analysis of costs for Guest/cleaning supplies to ensure effective financial planning & compliance with budgets.
Generates Training plans with individual requirements/ growth sheets.
Provides Complete Inventory Management and records online.
Itemized/ comprehensive Snag lists and rectification planning.
Highlights Discrepancies in cleaning and other work schedules.
Spot Tracking and issuing of lost and found. Key result Area planning for team members with
quantifiable targets.
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Soft services Soft services For improving on soft service skills of the department, Kazzam provides a For improving on soft service skills of the department, Kazzam provides a
unique system of analyzing weakness by auditing team members on their unique system of analyzing weakness by auditing team members on their skill sets. A set of soft skills are defined by the management on which every skill sets. A set of soft skills are defined by the management on which every team members is audited on a daily basis. The records for the same are team members is audited on a daily basis. The records for the same are entered into the system and thus begins a journey of self improvement entered into the system and thus begins a journey of self improvement based on actual facts. The system prompts on the average score of the based on actual facts. The system prompts on the average score of the individual for the audit and accumulates data for analyzing strengths/ individual for the audit and accumulates data for analyzing strengths/ weaknesses. The manager/ director of rooms can view the individual audits weaknesses. The manager/ director of rooms can view the individual audits done for a team member for the month with the average scores for each soft done for a team member for the month with the average scores for each soft service parameter. The system also highlights the weakness of the service parameter. The system also highlights the weakness of the individual which need to be addressed for optimizing his/her performance. individual which need to be addressed for optimizing his/her performance. By auditing individual team members on their soft service skill sets Kazzam By auditing individual team members on their soft service skill sets Kazzam also derives at the departmental performance for the month highlighting the also derives at the departmental performance for the month highlighting the strengths and weakness which can be viewed for any period of the year. strengths and weakness which can be viewed for any period of the year. The system also highlights audits missed for a particular day for an The system also highlights audits missed for a particular day for an individual to ensure an even and realistic data is collected for the individual individual to ensure an even and realistic data is collected for the individual spread over the month spread over the month
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Individual AnalysisIndividual Analysis
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Departmental SWOTDepartmental SWOT
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Recognition PlanningRecognition Planning
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Training needsTraining needs Kazzam analyses the audit data and highlights Kazzam analyses the audit data and highlights
the five weakest skill sets of the department for the five weakest skill sets of the department for the last month, under the training section. It then the last month, under the training section. It then assists the manager with the mandatory training assists the manager with the mandatory training to be planned as per last month’s data to be planned as per last month’s data suggesting the team members who have suggesting the team members who have performed poorly under those parameters. It performed poorly under those parameters. It also assists the manager to schedule other also assists the manager to schedule other training and calculates man hours. Kazzam training and calculates man hours. Kazzam records all training conducted and generates records all training conducted and generates reports for any/all training done for any particular reports for any/all training done for any particular month/ period.month/ period.
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Training NeedsTraining Needs
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Hardware defectsHardware defects Kazzam also simplifies the Herculean task of maintaining Kazzam also simplifies the Herculean task of maintaining
defect list for all hardware related concerns of the rooms, defect list for all hardware related concerns of the rooms, which can be predefined in the hardware defect list. This which can be predefined in the hardware defect list. This audit is conducted by the supervisor/ manager listing audit is conducted by the supervisor/ manager listing down the parameters under three sections – to be down the parameters under three sections – to be replaced, in working condition ad excellent condition. replaced, in working condition ad excellent condition. The system also prompts about the rooms missed out The system also prompts about the rooms missed out under the missed audit reports to ensure all rooms are under the missed audit reports to ensure all rooms are covered for the month. The manager can then view all covered for the month. The manager can then view all such defects room wise /floor wise / defect wise/ such defects room wise /floor wise / defect wise/ category of defect wise. It also assists in PPM planning category of defect wise. It also assists in PPM planning by listing out updated records for the individual room/ by listing out updated records for the individual room/ floor etc.floor etc.
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Defect Rectification Plan
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Cost analysis Cost analysis For any manager to run his/her department successfully he/ she For any manager to run his/her department successfully he/ she
needs to be completely aware of the financial position of the needs to be completely aware of the financial position of the department in all respects. Kazzam assists in maintaining and department in all respects. Kazzam assists in maintaining and generating records for Guest and cleaning supplies which can be generating records for Guest and cleaning supplies which can be also viewed as cost per occupied room in individual supply or also viewed as cost per occupied room in individual supply or comprehensive manner. This ensures that the manager is aware of comprehensive manner. This ensures that the manager is aware of the departments performance and any discrepancies can be the departments performance and any discrepancies can be addressed immediately. Also a master list can be generated for the addressed immediately. Also a master list can be generated for the month/ specified period to keep track of the overall costing. The month/ specified period to keep track of the overall costing. The same is generated in an excel sheet for ease of maintaining and same is generated in an excel sheet for ease of maintaining and circulating records. To ensure that the department does not exceed circulating records. To ensure that the department does not exceed the budgeted supply cost, a worksheet is provided for the manager the budgeted supply cost, a worksheet is provided for the manager wherein he/she can calculate the supply cost for the coming month wherein he/she can calculate the supply cost for the coming month by entering approximate requirement and forecasted room nights.by entering approximate requirement and forecasted room nights.
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Cost analysis
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Inventory Management Inventory Management The biggest challenge for any hotel is to The biggest challenge for any hotel is to
maintain inventories. Kazzam assists the maintain inventories. Kazzam assists the manager by providing an inventory manager by providing an inventory management feature wherein all articles management feature wherein all articles can be accounted for. The physical can be accounted for. The physical inventory records can be entered into the inventory records can be entered into the system to generate system to generate discrepancies/Maintain records for a discrepancies/Maintain records for a month/selected time frame.month/selected time frame.
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Inventory Management
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Activity Scheduling Activity Scheduling Kazzam is designed to assist the housekeeper Kazzam is designed to assist the housekeeper
in keeping track of the cleaning activities in keeping track of the cleaning activities planned for the rooms on a Weekly/ fortnightly/ planned for the rooms on a Weekly/ fortnightly/ monthly/ quarterly bases. The manager monthly/ quarterly bases. The manager configures the activities under the sections listed configures the activities under the sections listed which in turn need to be addressed by the which in turn need to be addressed by the supervisor and updated in the system for the supervisor and updated in the system for the particular room. The manager can then identify particular room. The manager can then identify the defaulting rooms for the particular activity the defaulting rooms for the particular activity and take corrective measures to ensure and take corrective measures to ensure compliance.compliance.
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Activity Scheduling
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Lost and Found Lost and Found Kazzam assists in tracking and recording Kazzam assists in tracking and recording
of all lost and found articles and generates of all lost and found articles and generates unique codes for the items. Now finding an unique codes for the items. Now finding an article is just a click away.article is just a click away.
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Lost And FoundLost And Found
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Multiple Unit Management Multiple Unit Management
Kazzam also assists Corporate Kazzam also assists Corporate housekeepers by letting them access housekeepers by letting them access information of two or more hotels to information of two or more hotels to analyze performances and suggest analyze performances and suggest corrective measures to be taken under the corrective measures to be taken under the Super Admin access. This ensures all Super Admin access. This ensures all units under the banner are in sync with the units under the banner are in sync with the mission, vision and Dharma of the Group.mission, vision and Dharma of the Group.
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The BeginningThe Beginning