kaz software: a study on business communication system
TRANSCRIPT
A Study on Business Communication
System of
KAZ Software
05th May, 2015
A Study on Business Communication
System of
KAZ Software
Submitted to
Md. Iftekharul Amin
Assistant Professor
Institute of Business Administration
University of Dhaka
Submitted by
Kishan Kumar Ganguly (BSSE-0505)
Minhas Kamal (BSSE-0509)
SaifUddin Mahmud (BSSE-0524)
Mostaque Ahmed (BSSE-0530)
Institute of Information Technology
University of Dhaka
Submission Date 05th May, 2015
LETTER OF TRANSMITTAL
05thMay, 2015.
Md. Iftekharul Amin Assistant Professor Institute of Business Administration University of Dhaka
Sir,
According to your guidance we have performed a research over the business communication system of KAZ Software. We are submitting the report to you on the basis of our findings.
The primeprinciple of this report is to present a 360 degree view of the business plan and communication system of the company. We conducted the research through interviews of the HR manager and interns of the company, and resources available on the internet.
We hope you find this report satisfactory.
Sincerely Yours,
Kishan Kumar Ganguly (BSSE-0505) Minhas Kamal (BSSE-0509) SaifUddin Mahmud (BSSE-0524) Mostaque Ahmed (BSSE-0530)
Enclosure: Report
TABLE OF CONTENTS
Executive Summary .............................................................................................................. i
Introduction ........................................................................................................................ 1
1.1 Background ......................................................................................................... 1
1.2 Origin of the report ............................................................................................ 1
1.3 Objective ............................................................................................................. 2
1.4 Scope .................................................................................................................. 3
1.5 Limitation ............................................................................................................ 3
1.6 Methodology ...................................................................................................... 3
Company Overview ............................................................................................................. 5
2.1 Company Background......................................................................................... 5
2.2 Vision .................................................................................................................. 6
2.3 Products and services ......................................................................................... 6
2.4 Areas of expertise ............................................................................................... 8
Findings................................................................................................................................ 9
3.1 Objective based findings .................................................................................... 9
3.2 Summary ........................................................................................................... 14
Conclusion ......................................................................................................................... 14
Reference .......................................................................................................................... 15
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Executive Summary
KAZ Software follows a complete informal business communication
system. Principal media of communication are electronic, verbal &
written. Working environment is very flexible over there. There is no
strict job hierarchy.Employees here consider the company as a family
and preserve a soft friendly atmosphere. They also maintain a group
over the social network Google Plus, so that they can stay connected
even when they leave the company.
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1. Introduction
The overview of the whole report is discussed here. In this
part, we have put light upon the background, origin, objective,
scope and our methodology.
1.1 Background
The purpose of this document is to present our research &
findings on the business process of an organization. We have
chosen KAZ software as the organization to study. We have
studied different aspects of the firm and tried to understand how
to represent the overview of their business plans and programs.
1.2 Origin of the Report
As requirement ofour Business Communication course, we
had a project of conducting a study on an organization. For that
purpose, considering our possibilities and scope we have selected
KAZ software firm. We visited them and met several persons of
the organization and collected data. On the basis of that research,
this report is generated to represent our findings.
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1.3 Objective
The objective denotes the overall goal of the entire
research. The total objective of this project can be broken down
into two categories-
1.3.1 Broad Objective
The main objective of this study is toobserve the business
processes of different domains of a well renowned
organization&get a clear understanding of the whole business
process of the organization in order to complete our BUS-503
course.
2.2.2 Specific Objective
Defining different sectors: First we need to define the
sectors we are going to consider in our research. We will try to
observe their internal and external communication &main
operational divisions or sectors of their business.
Collecting data: After defining and deciding the sectors, we
will collect the data for each and every sectors. For the data
collection purpose, we will meet the associated person of the
firm. In this regard, we can also find help from the bank website
and their annual report.
Interpreting the data: We will interpret and analyze the
data. We need to specify them according to our project objective
and scope.
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Result of the analysis: At the end we need to come to a
conclusion about the analysis. All the scattered data must be
organized and a result must be generated.
1.4 Scope
In this sector, we are drawing a line of the boundary of our
research. We selected ‘KAZ Software’ for our project. This
company is providing services mainly for foreign software farms.
So, it is not possible for us to have an exact view over their work
flow based on a single meeting. We have gathered information
about what do they provide, how they maintain organizational
culture, their recruitment procedures and internship facilities.
1.5 Limitations
This document provides only an overview of the workflow of
the company. We cannot assure that the document would be
enough to understand details about the functionality of the whole
company.
1.6 Methodology
We have divided our whole methodology of the research in
some distinct phases. They are illustrated here:
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Step1 – Organization selection: The selection of a suitable
organization is of first concern. We had to select an organization
considering the learning scope, data availability, convenience of
communication, organizational structure and most importantly -
meeting our project aim. KAZ Software is one of the best firm in
the software industry. As it has enough experience in the field, by
studying this organization, we hope to learn about various
versatile sectors of business and communication.
Step 2 – Proposal preparation: A proposal provides an
overview of whole project. Here, we set our goals, specify the
objectives, define project scopes clearly, describe the
methodology, provide a timeline chart with the activity we are
going to follow, detail the team members and budget.
Step 3 – Public Information gathering: There is some
information which is publicly available like in the website or
advertisement, article in the newspaper or magazine. First we
tried to gather all of those public information. We then filtered
them and chose only those data which are needed in our context.
Step 4 – Communicating with data sources: For our further
steps of research, we needed to have direct communication with
the organizational authority. We tried to a find a link with
someone who occupies higher position in the firm and could help
us by providing information. We met Mrs.
MonjuraAkterChowdhury, HR Manager and conducted an
interview. We also talked with one intern from IIT 4th batch and
an employee from IIT 3rd batch.
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Step 5 – Proper data collection: Proper data collection is the
most important phase for this project. This firm provides
worldwide services. Their communication process with their
clients is largely based on web. In order to find out our objective
oriented data, we had a plan to set up a questionnaire set. We
had met the related persons of the organization and interviewed
them according to that questionnaire.
Step 6 – Data interpretation: After the interviews and all
other phases of data collection, all the data is organized and
interpreted according to our defined objective. This stage led us
to the final result.
Step 7 – Result and finalization: The final stage involves
creating a clean, professional document, with graphical
enhancements, formatted, and ready to be presented as our
business project.
2. Company Overview
An introduction regarding the whole company is projected
here. The data in this section have been mainly collected from
secondary sources.
2.1 Company Background
KAZ Software includes designers, engineers and content
specialists. It is of the leading custom software companies in
Bangladesh for software development outsourcing.
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They offer software development and content management
services to international customers across multiple industries.
They understand the challenges that our customers face within
and across these industries. They provide practical, pragmatic and
powerful solutions to address those challenges.
Getting great software out to users is the single goal that
drives them. Their mix of skills and talent means they have
everything to meet that goal in one place. Design, development,
testing, deployment, content and anything in between those
clearly defined roles.
2.2 Vision
They believe they are good at what they do because they
have the four ingredients – passion, skills, culture& process.
They are always on startup mode which ever project they do
- their passion drives them, their open culture brings out creativity
and innovation and their strong skill base and experience coupled
with their tried and tested development process makes great
software a reality.
2.3 Products & Services
They have wide experience both in development platforms
and business domains.
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They don’t specialize in particular technologies, but they are
proficient and experienced with a wide array of tools and systems.
Every product is unique and they try to fit the right team with the
right skills for that particular product. Our teams have worked on
web applications, created desktop applications and built
numerous mobile apps.
Some of things that they have built:
• Social app with localization
• Large financial content portal
• Desktop based tax optimization tool
• Corporate data management application
• Document repository
• Database driven file system
• Content rich web application
• LDAP management tool
• iPhone/Android/Windows mobile applications
• Online holiday management tool
• Location content service
• Location based social app platform
• Flex based Visio like diagramming tool
• Desktop based diagramming and layouting tool.
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• Symbian application
• VoIP billing solution
• Mobile content solution
• Stock trading portal
• International trade research and management tool
2.4 Areas of Expertise
Because of their involvement with all kinds of projects their
SQA teams are exposed to a variety of technology and business
domains. This helps them to provide unique resources bringing in
skills, experience and ideas from very different sectors.
• Variety of web applications
• eCommerce applications
• Social and location based tools
• Financial calculations tools
• Visio like drawing tools.
• Desktop tools
• Device drivers
• Mobile applications
• Face book integration
• High traffic eCommerce applications
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• Optimization algorithms
• Web service interface loading
• Numerical data heavy applications
• Large database search
• Large XML based content search
• International trade documentation
• Transfer pricing rules
• Government regulations classification
• News creation and maintenance
• Rates and other numerical data
• Financial calculation
• Software Testing
3. Findings
3.1 Objective based findings
To find out about the business strategy of KAZ, we set up an
interview with their HR manager. The set of questionnaire for the
interview was suited according to our needs. The findings we got
is describes below-
The goal of their business activities: It is a software
company. They mainly provide support services and produce
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software for tax and international trade. They provide these
services for clients overseas. They also provide support services
for a few of the companies in our country. But most of their
clients are from foreign countries and their business activities are
mostly aimed to them.
The company’s work sequence: They gather work from
clients from overseas. One of their directors resides in the U.S.A.
He also helps them gather work. Clients contact with them also as
the clients learn about them from their website. KAZ is also a
member of BASIS and sometimes they get some clients through
them. Actually they get most of the support service related work
of our countries and other countries through meetings of BASIS or
some other meetings of such form.
Types of business activities they prioritize: KAZ prioritize
works related to international trade, tax and support services. But
it depends on the context. If they get work related to their goals
and context, they are good to go.
Dependency on teams: Each project they receive, is divided
into modules. After that, they assign individual teams to develop
each modules separately. They mainly work on teams so obviously
they are highly dependent on team. Individual effort are not less
important, but joining team is a must.
Their mode of communication: The members follow
complete and pure informal approach. They have almost no
bureaucracy. All the team heads and others are very much
accessible and very much helpful. Even the interns have very close
relation with them and their team heads. If someone faces any
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problems, he instantly contacts with his team leader and gets
help. They have, together, formed a community. They have a
group on Google and everyone, even those who do not work in
our company now, still are in the group and a part of our
community.
Their mode of development: All the products they develop
are based on proprietary rights. None of their work is open
freelancing or open sources. They mainly do the work mentioned
above which are not freelancing, rather can be termed as support
service. Simply, it means they do the works that theyget from
other companies.
Their business model: They are very flexible in this regard.
That’s why they don’t follow any rigid model & they change from
project to project. They mainly provide service to their clients. So
they actually follow service model. But most of the times their
customer are a business itself. In that sense, they provide B2B
(Business to Business) model.
Work distribution:Different team is good on different
technologies or tools. More specifically, different teams have
experience on working with different problems. So teams get the
chance to select their work based on their expertise. Different
teams also share their experiences on meetings and seminars to
improve skills of other teams.
Communication with external parties: They are already
member of BASIS. So, they get the chance to meet with other
companies in their meetings as well. And as theywork with other
companies, so they have very much close connection and good
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relation with them. And they have not been working so much with
Government though they work for Government overseas. So,
globally they are closely connected to the external parties. But
locally, they are limited to BASIS and other companies only.
Trainings provided for fresher:Fresherare always learning
here. They provide all types of facilities for them to learn. The
team leader is always ready to provide any sort of help needed.
They also hold meetings often. On every week, they hold a ‘Tech
Adda’, where they discuss about their work and also learn from
others. They hold this sort of seminars quite often to be aware of
what everyone is working on, and also to learn from one another
like a family. They also hold some seminars like schoolings where
theyteach, take exams, grade on them and also at the end of the
seminar, they try to provide prizes to the best performer on the
exams. So, trainings are always there to learn from.
Conduct of recruitment and interviews:Recruitment is
conducted as other companies conduct them. They have no
problems taking familiar people also. Because if someone
recommends of a person who works well, then why not let him
work with them? They also provide advertisements on
newspapers and on their websites and follow a full formal
approach like interviews and so on.
Preferredkind of employees: They prefer employees who
simply can match with the context of the company. They do not
have any specific preference, rather, if they find that the person
has proper understandings and knowledge related to the work,
they gladly hire them.
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Specialized training for communication improvement: Their
communication approach is very flexible. So the employees get
accustomed to the environment very easily. They provide
trainings mentioned above. Though no specialized training for
business activities. They believe that their mentioned trainings are
good enough for a trainee to collaborate very well with them.
Work time: They from 11.30 AMregularly as programmers
tend to work long hours at night. They continue till the evening.
What they seek: When recruiting for any position, the
common thing they look for is, if the person interviewed is a
problem solver or not. By problem solver, they are indicating the
people who can think on the solution space. As they are a
software company, it I very important for them to think on the
solution space of a problem. So they seek such people.
Expectations from the interns: Actually interns are there to
learn, so it is not important how much they can gain from them,
rather it is important for them to know how much they can gain
from the organization. They provide a lot of facilities for them to
learn. The organization have no benefit there. They are just trying
to help the interns to become an asset in this field. They may not
work with the organization in future; they may work in other
companies as well. But what they are doing is we are helping
them learn and trying to contribute to the future growth of
software industries in this way.
Total time for each projects: It depends on the project. They
have teams who are working on a project for more than 7 years. It
is because they not only make software, they also provide
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maintenance services as well. So, some teams work on it for a
long time. So, it depends on the work the teams do.
3.2 Summary
KAZ mainly follows a very flexible approach in conducting
business. They mainly adapt their strategy based on the project in
hand. The company depends on team based operations. For this
reason, to build team relation, they maintain a very informal
mode of communication. They have successfully formed a
community of close relation through their culture.
4. Conclusion
The mode of business interaction and conduct mainly depends on
the service that the organization provides. Each organization adapts its
culture according the market it exists in. KAZ is a software firm
dedicated to develop software based on teamwork. That’s why it has
built an overall culture to foster teamwork.
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5. Reference
1. KAZ official website (www.kaz.com.bd).
2. Facebook page of KAZ (www.facebook.com/kazsoftware).