kathryn kuhn, director, agile services business unit · 2018-04-16 · how cisco’s it team...

Unlock Excellence with AgileTASSC TEC Conference 2017

Kathryn Kuhn, Director, Agile Services Business Unit

© 2017 CA. ALL RIGHTS RESERVED.

What is the Metabolism of Your Agency?


Good to Great – A Culture of Discipline

Ethic of EntrepreneurshipLow High

Low

High

Culture

of

Dis

cip

line Hierarchical

Organization

Great

Organization

Bureaucratic

Organization

Start-up

Organization


67%Buyer’s journey is done

digitally1

57%of the purchase decisions are complete before a customer

even calls a supplier2

1 Siruis Decisions2 CEB3 Gartner - Survey Analysis: How Agile in the Enterprise Stumbles, Evolves, Then Succeeds, March 24, 2016. 4 LinkedIn Blog Post & Economic study, April 2016 5 Forbes : 10 workplace trends you’ll see in 2016

Customer buying power

45% waterfall

37% agile

14% iterative

Methodologies that support an organizations development

efforts3

Business is complex

2x Over the last 20 years, the

number of companies people worked for in the 5 years after they graduated has doubled4

60% of employees are not using their assigned workspace5

Changing workforce


20th century business operations in 21st century ▪ Lengthy upfront planning & yearly

funding models

▪ Resource utilization focused vs. outcome

focused

▪ Top down, political, risk averse & fear of

failure

▪ Outdated and growing number of tools

and apps

▪ Too much work in progress and ‘Work

about work’


60-80% of software features

built by teams are never used1

37% of product managers stated their efforts are aligned with

their firm’s business strategy 2

1 Standish Group Study of 2,000 projects at 1,000 companies2 Actuation consulting 2015 Study of Product Team Performance3 14 Surprising Project Management Statistics, Capterra Project Management Blog, November 2, 2015. 4 Design Management Institute

Work isn’t tracked and measured against business

outcomes

63% of companies defer to

executives to decide when to eliminate/postpone

projects3

Initiatives are selected based on subjective data or

the loudest executive

219%The Design Value Index

Study shows 10 year returns yielding 2.19 times (219%) that of the S&P 500

for design-driven companies4

Marriage of humans and technology produces

success, or heartbreak


Sense & respond to change Maximize business value Deliver customer value faster

Business Agility

An enterprise’s standard practice to sense and respond to change proactively and confidently to

deliver business value faster than your competition.


Agile Mindset Adaptive Practices Scalable Solutions

Agile Management fuels Business Agility

The fastest path for enterprises to delight their customers by adapting how they work, manage &

deliver customer experiences to meet the demands of the application economy.


Adopting an Agile Framework

Gained 564,000 subscribers to IPTV in first

16 months

Accelerated time to market, shaving delivery

time by one year

Reduced development cycles from 12

months to 3-6 months

Improved software quality and

minimized rework


Cisco can now implement new IT capabilities faster with delivery times reduced by an average of 25 percent. This helps:• Accelerate innovation• Boost competitive

advantage • Increase employee

satisfaction

CA has helped transform how Cisco’s IT team enables business outcomes with simplified collaboration and consistent digitized processes. CA Agile Central supports 24,000 users, 300 workspaces and 6,000 project spaces.

To support continuous innovation, Cisco needed to be able to deliver new IT capabilities quickly and cost-effectively. The global IT team needed to take a new approach to how it serviced employees and partners.

CHALLENGE SOLUTION RESULTS

Cisco Accelerates Innovation

Boosts Competitive Advantage with Agile

“We are delivering better software to happier customers”–Ashok Reddy, GM, Mainframe

56Product releases with 0 net new defects past 8 quarters

45%Reduction in sustaining backlog

44%Reduction in the backlog of customer support calls

31%Reduction in incoming customer support calls

4New organic product innovations

Mainframe Agile Transformation

Inspired and motivated

Empowered to make decisions

Develop & retain talent

Organized around value

People Teams Managers Organizations

Invite collaboration

Reduce Batch Size

Shift from “What”

To “Why”


Have Bias for Action


Director, Agile Services Business Unit

Kathryn Kuhn

@kathryn_e_kuhn

/in/kathrynekuhn

kathryn kuhn, director, agile services business unit · 2018-04-16 · how cisco’s it team...

Documents