Kathleen Coleman 2530 Classic Ct Colorado Springs, CO 80922 ▪ 651 497 6995

linkedin.com/in/kathleenscoleman ▪ kathleenscoleman@icloud.comSkills OverviewProfessional

With over 25 years of customer service experience, my specialty is working with people. My passion in life is helping others find solutions in a creative way that promotes a positive outcome for everyone involved. My primary focus is problem solving and conflict resolution. My work experience is diverse and encompasses everything from office management, team building, training, project management, sales and marketing, business accounting, safety and general liability risk management, special event planning, and volunteer and membership management.

The key to success in all things is simple; treat others as you would want to be treated. This is the daily philosophy I live by and how I conduct myself in all business matters.

Well-developed skills in customer service, call center, team building, training, project management, sales and marketing, safety risk management, office management, and volunteer management

Forward thinker and proven adaptability to differing cultural and business environments Accomplished technical writing, problem solving, and analytical skills Proven computer skills in MS Office, iMIS, SPSS, Adobe Creative Suite, and social media

platforms: Hootsuite, Facebook, Twitter, Instagram, Pinterest, and Snapchat

Experience DST Systems Inc. November 2015 – April 2016

Mutual Fund Representative

Assess processing requests to determine the nature or type of action being requested and accurately process each requested financial and non-financial transaction.

Evaluate and/or verify service requests for each requested financial transaction including, but not limited to purchases, redemptions, maintenance, transfers, and exchanges.

Research and follow up on outstanding items necessary to complete the transaction. Research identified problems, document findings and return transactions with issues/errors to the

processor for resolution.

Girl Scouts of Minnesota and Wisconsin River Valleys August 2003 – July 2009

Service Center Administrator II / Girl Scout Shop Manager / Service Center Associate – Administrative Assistant

Supervised, trained, and mentored 4 person call center team in high-demand situations Performance driven instituting and accomplishing 24-hour SLA resolution on client issues Creative product bundling and new product line recommendations increased sales by 50% Developed and refined departmental standard operating procedures and training programs

Frauenshuh Companies April 2003 - August 2003

Property Administrator

Exceptional administrative support creating a stress-free environment for one Vice President and three executive staff members

Combined patience, determination, and persistence to troubleshoot and resolve tenant issues quickly and efficiently

Sprint/Sprint PCS January 1999 - August 2002

Revenue Specialist / Associate Financial Analyst / Administrative Assistant

Audited 5 corporate lockboxes and daily deposit reconciliation to achieve an 84% reduction in per piece cost as well as simplified error codes and lockbox specs

Created tracking system to monitor unapplied payment SLA compliance and assisted Accounts Receivable to create NSF automation process

Created methods and procedures for administrative processes in the Fraud Management department and Lockbox division of Accounts Receivable department

Supported a Director, 3 Managers and a staff of 130 Associates in Fraud Management providing administrative assistance

Harding Glass – dba Binswanger Glass May 1992 – December 1998

Workers Comp / Fleet Administrator

Managed Safety/OSHA compliance program for over 900 employees nationally and reduced 2 OSHA fines that totaled 35K to 9K

Managed D.O.T. and Fleet Programs for over 100 locations and 400 vehicles nationally Managed Worker’s Compensation and General Liability claims realizing an overall insurance

experience rating reduction which translated to an insurance premium reduction of 30K

Education, Special Course Work, Activities and Honors Education

Bachelors of Science in Business Administration, Marketing Major GPA: 3.7University of Central Missouri - Warrensburg, MO Dean’s List 2012 - 2015Graduated May 2015

Special Course Work

R.ed Marketing UCM Alumni Association Internship August 2014 – December 2014

o Bench-marking and compiling data for new student and alumni engagement programso Stewardship Survey Project Lead

Integrative Business Experience (IBE) Charity Committee August 2013 – December 2013

o Charity: Wounded Warrior Project Profit Generated: $14,225 and Donation: $7,114.65

o Project Team Lead Wounded Warrior 5K Run - planned, budgeted, and procured donations for all race day giveaways

o Procured vendor and negotiated product acquisitiono Created dynamic sales and event flyers – achieved 43% higher sales than competition

Activities

KC Café Radio – (24/7 internet radio station) July 2009 – Present

o Artist Relations/Marketing Director (volunteer position)

Girl Scouts of NE Kansas and NW Missourio Volunteer – Belton Service Unit 653 August 1998 – May

2016o Getting Started Provider (Orientation) – Adult Training August 2011 –

May 2016

Honors

Outstanding Marketing Student, AMA UCM - Harmon College of Business April 2015

Leadership Award, AMA Harmon College of Business April 2015

Outstanding Marketing Student, AMA St. Louis Chapter February 2015