karolina jackson-ward
TRANSCRIPT
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© 2015 Planview, Inc. | 1 | Confidential © 2014 Planview, Inc. | 1 | Confidential © 2015 Planview, Inc. | 1 | Confidential
Effective leadership for value-driven teams
Karolina Jackson-Ward, Product Manager for Projectplace
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© 2015 Planview, Inc. | 2 | Confidential
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• About Projectplace• Lean and Agile principles• What motivates people and why should you care?• Shaping behavior – best practices• Metrics that matter• The role of the leader
Agenda
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Have you used Projectplace?
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registered usersOver 1 milj
Founded as one of the world’s first SaaS companies
1998in people-centric collaborationPioneer
uptime99.97%
Average service
183,100number of projects
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Are you familiar with Lean and Agile?
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• Standardization• Jidoka – right from me• Communication
• Deliver the same or more value to the customers while minimizing effort and waste• Kaizen – continuous improvement and learning• Visual management tools
Lean
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Agile
• Reacting to and navigating in an uncertain and continually changing reality• Strong elements from Lean• Self-organizing teams
• Rolling-wave planning• Welcome change• Focus on value, fast learning and return on investment
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The leadershipOperational• Clarify goals and
behaviour• Shape behaviours
Coaching• Ask questions• Conflict management• Enable learning
Visionary• Embody values• Motivate
Transparent• Communicate• Support Jidoka
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Out of a 40 h week – how many hours are waste?
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Dan Pink on Motivation
Motivation
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Low motivatio
n will cause
Absences
Low quality deliverables
Waste
Turn over of staffBad attitudes
Lack of communicati
on
Lack of learning
= It will effect your ROI
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Motivation
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Motivation
enhancers
Self-organizing
teams
Autonomy
Clear and communicate
d targetsWork purpose
Intermittent positive
reinforcement
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Visual motivation
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Connected to customer value
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Shaping behaviors
What does it mean?
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Be a role-model, use instructions and values with clear examples to trigger the desired behavior. (20%)
Intermittent positive reinforcement of the desired behavior. (80%)
Ignore undesired behaviour (it will gradually disappear)
Be cautious with negative feedback – it triggers defense mechanisms, can make people uncertain and can decrease motivation.
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Anyone can be trained• Common values - triggers• Positive reinforcement• A strong foundation to facilitate negative feedback
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Positive reinforcement • Why does it work?• Focus on one area• Identify good behaviors
• Often, little, public, direct• Think clicker
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Negative feedback
• Build a foundation• Use the values• Choose your fights• Timing - stress
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Measure and celebrate
Why and how should you measure?Yves Morieux: How too many rules at work stop you from getting things done
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Problems• Measure the wrong thing• Too many or conflicting KPI’s• No direct link between work and KPI• No insight into what we are measured on
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• Pick one KPI that is under your control• Make the connection to the target
obvious• When are you there?• Visualize
A solution
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An exampleClear, under our control, visual
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Your job as a leader
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Know the overall goal or
vision
Understand where you are
What is the next target?
Test, learn, and
adapt
The improvement Kata“Groundhog day”
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• Learn and practice coaching skills• Learn to learn• Find a coach/mentor• Understand who you are• What are your obstacles?• Test, learn, and adapt• Choose the right tools to support the way
you want to work
Develop your leadership
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• Leadership over management• Visible work flows• Clear goals and targets• Communication and collaboration• Transparency
Choose a tool that supports
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Thank You!