kangaroo island transport survey report · kingscote, the biggest town on kangaroo island was the...

Kangaroo Island Transport Survey

Report

December 2017

Compiled by DPTI for the Commissioner for Kangaroo Island

Contents EXECUTIVE SUMMARY ................................................................................................................................ 4

Main Findings ......................................................................................................................................... 4

Tourists ............................................................................................................................................... 4

Residents ............................................................................................................................................ 4

Tourist Operators .............................................................................................................................. 5

Recommendations ................................................................................................................................. 5

INTRODUCTION .......................................................................................................................................... 6

SURVEY DELIVERY & RESPONSES ............................................................................................................. 7

SURVEY RESULTS – TOURISTS/VISITORS TO KI ........................................................................................ 7

Reason for visit ...................................................................................................................................... 7

Getting to KI ........................................................................................................................................... 8

Bring your own transport to the Island ............................................................................................... 8

Staying on KI .......................................................................................................................................... 8

How long are you staying? .................................................................................................................... 9

Your travel patterns ............................................................................................................................ 12

Transport services used on the Island ............................................................................................... 12

Suggested future transport options ................................................................................................... 13

Locations visitors would visit by these modes ................................................................................. 13

Comments from Tourists/Visitors ...................................................................................................... 15

SURVEY RESULTS – KI RESIDENTS ........................................................................................................... 16

Age and gender of residents .............................................................................................................. 16

Where do they live? ............................................................................................................................ 16

Employment Status ............................................................................................................................. 18

Employment Industry .......................................................................................................................... 20

Location of work ................................................................................................................................. 22

Reason for travel and mode of transport used ................................................................................. 22

Times and days of travel .................................................................................................................... 23

Reasons for modes used ..................................................................................................................... 23

Current transport services ................................................................................................................. 24

Rockhopper ...................................................................................................................................... 24

SeaLink Transfer Service ................................................................................................................ 26

Services provided by Disability/Community Support Groups ...................................................... 26

Comments from Residents .................................................................................................................. 27

APPENDIX/REFERENCES .......................................................................................................................... 27

Links ..................................................................................................................................................... 27

RESULTS ................................................................................................................................................... 29

Tourists/Visitors (n = 253) .................................................................................................................. 29

Residents (n = 264) ............................................................................................................................. 32

2

ROCKHOPPER .................................................................................................................................... 34

SEALINK ............................................................................................................................................. 34

SERVICES PROVIDED BY DISABILITY/COMMUNITY SUPPORT GROUPS .......................................... 35

PRIVATE CHARTER BUSES ................................................................................................................ 35

Tourism Operators (n = 6) .................................................................................................................. 36

TRANSPORT ...................................................................................................................................... 36

ACCOMMODATION ............................................................................................................................ 37

EXPERIENCE ...................................................................................................................................... 37

3

EXECUTIVE SUMMARY In partnership with the Kangaroo Island Council, the Department of Planning, Transport and Infrastructure (DPTI) and the Office of the Commissioner for Kangaroo Island, (OCKI) the Kangaroo Island Transport survey was conducted to better understand Kangaroo Island’s transport needs for tourists and residents, and to determine the future demand for transport – the type and frequency of use. The main purpose of the survey was to:

• Identify the transport needs of the Island’s population • Use the results to assist in planning the future transport needs of the Island

This report documents the findings from the Kangaroo Island Transport Survey. A summary of the main findings from the survey is provided below. More detailed results are provided in the main body of this report. Main Findings Tourists

• The majority of tourists/visitors to Kangaroo Island arrive on the ferry with their own transport. This is likely to explain why tourists generally find getting around the Island to be quite easy. Self-drive packages/tours appear to be very well promoted, providing value for money and convenience, which goes a way to understanding why many visitors arrive with their own transport.

• Local, on island transport services are not widely advertised to tourists and from the results of the survey, not widely used.

• From the comments, many tourists stated they would like to see a ride share (taxi/Uber) service made available on the Island and/or a regular bus service.

• When asked how community transport services on KI could be improved, the small number of tourists who found getting around the island difficult or very difficult stated they wanted to see:

o Regular bus services o Sealed roads o Reduced cost of transport services already on the Island

Residents • Like tourists, residents said they travel by car, either as a driver or as a passenger.

Only 3% of residents responding to the survey make use of the transport services. This is mostly due to the convenience and reliability of driving their own vehicles and being able to easily carry items while travelling. Many feel that self-driving is the most convenient choice. They also require regular transport services to remote areas, especially to transport residents who don’t drive, or are elderly or disabled.

• When asked about the transport options available on the Island, residents stated that information about the SeaLink service was easily found but the service was expensive to use and too infrequent. The Rockhopper service rated low for being able to find information about the service and needed to have more pick up points to encourage residents to make it a preference over using a car.

• It was also suggested that services provided by disability/community support groups had very strict eligibility criteria and were not easy to book to align with medical appointments.

4

Tourist Operators • Of the six surveyed, tourism operators responded to the survey but their comments

identified a need for: o transport closer to venues and a ring route for regular pick ups o improved road conditions

Recommendations From the results and responses, the below recommendations are suggested:

• Collaborate with bus operators for improved service • Consider the Regional Areas Committee structure being piloted in Port Pirie to

better use existing resources

5

INTRODUCTION At 155 kilometres long and up to 55 kilometres wide, Kangaroo Island covers an area of 4,416 km2 with a population of 4,611. There are more than 5,000 registered motor vehicles on the Island. The tourism industry contributes 64 per cent to the Island’s Gross Regional Product and Kangaroo Island attracts over 200,000 visitors annually:

26% from overseas

42% from interstate

32% from within South Australia

Kangaroo Island has many transport options available, ranging from private small-group and four wheel drive tours to coach tours that visit the “must see” attractions. Visitors to the Island can take self-drive tours using their own vehicles, or hire a car on the Island through Budget Rent-A-Car and Hertz. SeaLink operates daily coach connections from the terminal at Penneshaw on Kangaroo Island to American River and Kingscote. SeaLink fares range from $25 for children to $49 for adults, with discounts available for residents and online bookings. An initiative of Kangaroo Island Council, the DPTI and OCKI, Rockhopper provides a public transport option for residents and visitors to Kangaroo Island. This service was introduced in March of 2014 and is promoted on the Council website and in the local paper. The survey suggested that it was not widely advertised. It comprises two routes around the Island with SeaLink providing a third option.

6

SURVEY DELIVERY & RESPONSES The transport survey targeted the following population groups:

• Residents • Tourists/Visitors • Tourism Operators

The survey for residents and tourists commenced on 27 January 2017 until 3 March 2017. Six tourism operators responded to the survey and to gain an understanding of the nature of transport they provide to their tourists and see whether their needs are being met. The table below lists the number of responses to each survey and the channel it was collected:

Paper Online Resident 120 147 Tourist 129 128 Tourism Operator 0 5

SURVEY RESULTS – TOURISTS/VISITORS TO KI Reason for visit The majority of respondents identified as coming to Kangaroo Island for a holiday rather than on business.

Business Leisure 9.88% 90.12%

When planning the survey, DPTI met with Tourism KI that advised that backpackers visiting KI were in need of affordable transport options to get around. From the survey responses collected it is not clear that a large number of backpackers were amongst responders.

7

Getting to KI Most visitors came across from the mainland on the SeaLink ferry, and the majority with their own car:

Bring your own transport to the Island Most visitors to the Island who came via the SeaLink ferry (without their own transport), used the SeaLink shuttle buses or had friends/family drive them around. Visitors who flew over mostly used private charter buses. Less than 5% of all respondents used the Rockhopper service. Of the visitors who travelled by ferry with their own transport, brought a vehicle that they own.

?

0.5% Bicycles

1.99% Hiking or walking

3.48% Hired a car

on KI

4.48% Friends or

family driving us

5.47% Tour buses

5.97% Hired a car

on the mainland

9.45% Declined to

answer*

68.66% With a

vehicle we own

*Declined to answer were on paper surveys

Staying on KI Kingscote, the biggest town on Kangaroo Island was the most popular town where visitors chose to stay, followed by Penneshaw, the second largest town on the Island. Refer to Map 1 “Tourists/Visitors: Where they stayed” on the following pages and the The results from which this map has been created from, are listed and as an appendix to this report Where are you staying on Kangaroo Island?

American River Baudin Beach Brownlow Browns

Beach Cape Borda Cygnet River

7.11% 1.98% 1.58% 0.79% 0.40%

D’estrees Bay Emu Bay Flinders Chase Gosse Hanson Bay Island Beach

6.32% 5.14% 0.40% 2.37%

8

Karatta Kingscote Macgillvray Middle River Parndana Pelican Lagoon

0.79% 30.04% 0.40% 1.98%

Penneshaw Porky Flat Seal Bay Seddon Stokes Bay Vivonne Bay 13.83% 0.40% 0.79% 6.72%

Willoughby Declined to answer

1.19% 17.79% Map 2, “Tourists/Visitors: Mode of Transport” on the following pages for the top 10 locations of where visitors stayed. Data for this map is in the appendix of this report. How long are you staying? Most visitors travelling to the Island on business, stay fewer than seven days, and fewer than 5% stay more than 14 days. Most visitors who travel to the Island for leisure stay fewer than three days.

< 3 35%

< 3 84% 4 - 7 52% 4 - 7 12% 8 - 14 7% 8 - 14 4%

14 + 5%

14 + 0%

Business Leisure

9

Your travel patterns When asked to rate how easy they found it to get around the Island (where one is very difficult and five is very easy), fewer than 15% of visitors rated this as difficult or very difficult. More than 65% of visitors found it easy or very easy to get around Kangaroo Island.

Most visitors brought their own car and found it easy to get around. It could be assumed that due to having visited the Island before or having familiarised themselves with options whilst planning their trip, they were prepared for the limited transport options available. For visitors who found getting around the Island difficult or very difficult, the comments made were around:

• A lack of regular bus services • Not enough sealed roads • The high cost of existing transport services on the Island

Transport services used on the Island The majority of visitors to Kangaroo Island arrive with their own transport and use this to get around the Island. Very few made use of Rockhopper, community disability services or hire cars. The high numbers of respondents who used their own vehicle could be attributed to the many Kangaroo Island tourism sites which promote the comfort and convenience of exploring the Island at your own pace in the comfort of your own vehicle.

1.12% Rockhopper

1.12% Disability/ community transport

2.62% Other

(all hire car)

5.99% SeaLink shuttle

10.11% Friends or

family driving us

11.24% Private charter buses

67.79% Own

transport

12

When analysing the data on how visitors travelled to the Island, those who arrived by air were more likely to travel around the Island on private charter buses, whereas cruise ship visitors were split between hire cars, private charters and SeaLink shuttles. Survey feedback indicated that there is a lack of accessible information about the Rockhopper service, as it is not listed at all on a number of sites. Lonely Planet

• Getting around Kangaroo Island “Forget public transport: you're gonna need some wheels.”

Kangaroo Island Odyssey Tours

• Getting around Kangaroo Island “There is no public transport on Kangaroo Island except for a shuttle service that operates between Kingscote Airport and Kingscote Township.”

KI Adventure Tours

• Getting around Kangaroo Island “There is no public transport on Kangaroo Island.”

Kangaroo Island

• No comments about any transport services Backpack Around Australia

• How to get around Kangaroo Island “This is a big island and you will either need a vehicle to get around or be on a tour. “

Suggested future transport options Visitors were keen to see taxi/Uber/Ride share services introduced on the Island and a regular bus service of some sort. They also suggested more vehicle hire options and bike hire.

34.29% Taxi/Uber/ Ride share

services

34.29% Bus

services

24.76% More

vehicle hire options

6.67% Other

(mostly bikes)

Locations visitors would visit by these modes In the paper survey, after advising what future transport options visitors would like to see, they were asked if there were any particular locations they would like to visit using these transport options. The top five locations were:

• Kingscote • Flinders Chase National Park • Seal Bay • American River • Penneshaw

Map 3, “Tourists/Visitors: Where they would like to visit” and a summary of the results are on the following pages.

13

http://www.lonelyplanet.com/australia/south-australia/kangaroo-island/essential-information

What are the main locations / sites you would wish to access by this transport?

American River

Cape Borda

Cape Willoughby Emu Bay

Flinders Chase

National Park

KI Wilderness

Trail

Kelly Hill Caves

8.40% 6.20% 5.40% 6.00% 11.40% 6.40% 4.80%

Kingscote Parndana Penneshaw Seal Bay Stokes Bay Vivonne Bay Other

11.40% 4.80% 8.40% 8.80% 7.40% 8.20% 2.40% Comments from Tourists/Visitors Tourists were invited to leave a comment on how transport services on Kangaroo Island could be improved. The comments have been summarised and the main categories of responses suggested:

• More services − increased frequency and coverage of KI − longer running times (into evenings) − hop on hop off bus to connect to tourist spots

• Better (sealed) roads and signage • More information about/advertise transport options • Cheaper transport costs

Better road signage of

where you are

More sealed roads to the main tourist

features

I don't have any knowledge of

what is available

The fee of bus service is too expensive for tourists coming to this

Island without a car. If the fee is reduced it will improve the

economic development of KI. I wish government has supporting policy

for KI bus service.

Due to no taxi Uber might be a

good option

Buses that circle the island on a half or hour schedule. Jump

on/off as you please with a daily or weekly ticket

15

SURVEY RESULTS – KI RESIDENTS Age and gender of residents The below table shows the age and genders demographics of the residents who responded to the survey. This is in contrast to ABS data (also listed) Hence, the results of the survey may not provide an accurate indication of the sentiments of all residents on the Island.

ABS DATA Male Female 15 or under 8.81% 8.20% 16 - 24 4.79% 4.03% 25 - 44 9.63% 9.80% 45 - 59 12.08% 11.58% 60 - 69 9.13% 7.92% 70 or over 6.83% 7.20%

Where do they live? The majority or residents who responded reside in Kingscote, American River, Parndana, and Penneshaw. Refer to Map 4 “Residents: Where they live” on the following page.

Employment Status From the responses to the survey, a quarter of residents are not currently employed, are retired or are stay at home parents/carers. This is in contrast to ABS data hence the results of the survey may not provide an accurate indication of the demographics of all residents on the Island.

ABS DATA

Industry % Employed by Industry

Agriculture, forestry and fishing 21 Mining 0.4 Manufacturing 3.4 Electricity, gas, water and waste services 1.2 Construction 6.9 Wholesale trade 3.2 Retail trade 10.2 Accommodation and food services 12.6 Transport, postal and warehousing 5.4 Information media and telecommunications 0.6 Financial and insurance services 0.6 Rental, hiring and real estate services 1.2 Professional, scientific and technical services 3.1 Administrative and support services 3.8 Public administration and safety 6.1 Education and training 5.6 Health care and social assistance 8.4 Arts and recreation services 1.6 Other services 2.9

Map 5 “Residents: Employment Status” on the following page shows the top five employment statuses for the five towns with the highest numbers of residents according to the survey responses.

Employment Industry Agriculture, forestry and fishing employs more than 15% of the working population of Kangaroo Island residents who responded to the survey, followed by accommodation & food services and retail. 30% of residents who responded stated they are not employed (including retirees and stay at home parents/carers), at school, or declined to answer (paper surveys). For those that were employed, their place of residence and the main employment industries has been mapped and is shown below and displayed in Map 6 “Residents: Industry of Employment” on the following page. Industry % of respondents Agriculture/ Primary producers 17.49 Aquaculture/Fisheries 1.09 Clerical and Administrative Services 5.46 Construction 2.73 Education/health 21.86 Government (State or local) 12.02 Hospitality 10.38 Natural Resource Management 4.37 Property/Business Services 3.28 Retail 6.01 Tourism 12.57 Tradesperson 1.64 Transport/storage (sea/air/freight/passenger) 1.09

Location of work Most employed residents lived and work in in the same town/region with the majority coming from Kingscote. The below tables shows the top five work and home locations: Where do you live?

Where do you work?

American River Brownlow Kingscote Parndana Penneshaw

American River 4.65% 0.58% Cygnet River 0.58% 0.58% Kingscote 2.91% 5.23% 38.95% 1.74% Parndana 0.58% 5.81% Penneshaw 2.33% 6.40%

Reason for travel and mode of transport used To get around the Island, most residents said they travel by car, either as a driver or as a passenger. Less than 1% of residents make use of the transport services (Rockhopper or SeaLink shuttle) for the below trips:

• As part of their job • To travel to/from work/study • To go shopping • To go to social events or appointments

Residents use the SeaLink shuttle to get to/from the ferry when they are travelling to the mainland.

A summary of the data used for this chart is in the appendix.

Times and days of travel From the results of the survey, the majority of residents travel between 9am and 3pm, followed by the morning and afternoon “peak hours” of before 9am and after 3pm.

Reasons for modes used Convenience and the ability to carry items when they travel were the main reasons given for using the mode they do. The below chart shows the top five reasons for preferred mode of transport.

Residents stated that they use the SeaLink shuttle to get to/from the ferry when they are travelling to the mainland. Current transport services When asked if specific transport services met their needs, responses shows that the SeaLink shuttle service rated much higher than the Rockhopper service, and was used by more residents.

Rockhopper KI Council supports the provision of transport services for disadvantaged community members. The Rockhopper service provides public transport around KI and is supported and promoted by the KI Council. Tourists use this service to get to attractions and residents to come into Kingscote for medical and/or social appointments. The Rockhopper service comprises two route services:

Western Route

• Operates in the morning and afternoon on Tuesdays and Fridays • Covers Kingscote, Parndana and Vivonne Bay • Operated by KI Transfers with KI Council responsible for taking the bookings • Dial-a-Ride component within Kingscote/Brownlow area on its days of operation

Eastern Route

• Wednesdays • Covers Kingscote, American River and Penneshaw • Operated and bookings done by SeaLink • Morning and evening Rockhopper times are consistent with SeaLink shuttle times

and coincide with ferry times When asked what would encourage them to use the Rockhopper Service more, an increase in frequency and more destinations on the route were the main choices selected. Other reasons articulated by residents included:

• A bike rack • More pick up points (which could be quite a distance from their residence) • Inconvenience of travelling to designated pick up points (which could be quite a

distance from their residence) and therefore it is more convenient to keep using the car

Residents found information about the Rockhopper service easy enough to understand, but not quite so easy to find:

Information for Rockhopper Service

Comments from customers suggested:

• More advertising was needed on the service as new residents were unaware of the bus service’s existence.

• That they were unaware that the service existed. • An increased social media presence might improve information accessibility.

SeaLink Transfer Service SeaLink owns and operates one of the largest coach, touring and 4WD vehicle fleet on KI and on mainland South Australia. All coaches and vehicles are available for group and charter work. The Rockhopper coach service is operated by SeaLink twice daily between Kingscote, American River and Penneshaw connecting with SeaLink ferry services. A shuttle service operates between Kingscote Airport and the Kingscote town ship. Bookings for both services are necessary. Comparing these results to the SeaLink shuttle service, customers rated the information as easier to find and also easier to understand:

Information for SeaLink Transfer Service

However, the comments about the SeaLink shuttle were based more around the cost of the service and the frequency:

• Too expensive • Not enough services run during the day • Very infrequent and difficult to use it around working hours

Services provided by Disability/Community Support Groups Very few residents stated that they use community transport services provided by disability or community support groups. The comments made about these services supported the suggestion that information about these service is very difficult to find, and the services are not flexible enough to make appointments etc.:

• “The service is not usually available when requested. There is no same day service for appointments (even though medical appointments can only be made on the same day.) There are too many rules about what the transport can be used for.”

• “What services? My belief is that you need to be a client and there is strict criteria. Passenger Network bus was just increasing its use when it was stopped.”

• “No information readily available about what it can provide”

Information for Disability/Community Support Group Services

Private charter buses are also not widely used by residents, with most stating they may use them for social events where a larger group of people need to be transported. Comments from Residents Residents were invited to leave a comment on how transport services on Kangaroo Island could be improved. The comments have been summarised and the main categories of responses were:

• More services − hop on hop off bus − wider coverage of destinations, including remote areas − to get to events at night

• Regular services (more frequent/often and to more towns) • Better (sealed) roads and signage • Ride sharing (taxi/Uber etc.) • Provide more information about/advertise transport options • Cheaper transport costs

APPENDIX/REFERENCES

Links • Lonely Planet


• Kangaroo Island Odyssey Tours https://www.kangarooislandodysseys.com.au/kangaroo-island/getting-to-kangaroo-

island/

• KI Adventure Tours https://www.kiadventuretours.com.au/about-kangaroo-island

• Kangaroo Island

I’d like the bus service (Rockhopper) to run a

little more often through the day Please seal more roads

Support for Uber or a taxi service

Because we live out of town we need to use a car to get to the pick-up points. So we may

as well just use the car!

Provide a regular and reliable service, that

doesn’t need bookings




https://www.kangarooislandodysseys.com.au/kangaroo-island/getting-to-kangaroo-island/

https://www.kangarooislandodysseys.com.au/kangaroo-island/getting-to-kangaroo-island/

https://www.kiadventuretours.com.au/about-kangaroo-island

https://kangarooisland.com.au/

• Backpack Around Australia http://www.backpackaround.com/transport/destinations/south-australia/kangaroo-island/kangaroo-island-transport.html

ABS Data http://stat.abs.gov.au/itt/r.jsp?RegionSummary&region=42750&dataset=ABS_REGIONAL_LGA&geoconcept=REGION&datasetASGS=ABS_REGIONAL_ASGS&datasetLGA=ABS_REGIONAL_LGA&regionLGA=REGION&regionASGS=REGION

https://kangarooisland.com.au/

http://www.backpackaround.com/transport/destinations/south-australia/kangaroo-island/kangaroo-island-transport.html

http://www.backpackaround.com/transport/destinations/south-australia/kangaroo-island/kangaroo-island-transport.html

http://stat.abs.gov.au/itt/r.jsp?RegionSummary&region=42750&dataset=ABS_REGIONAL_LGA&geoconcept=REGION&datasetASGS=ABS_REGIONAL_ASGS&datasetLGA=ABS_REGIONAL_LGA&regionLGA=REGION&regionASGS=REGION



RESULTS Tourists/Visitors (n = 253) Are you here for business or leisure?

Business Leisure 9.88% 90.12%

Are you…

Male Female Trans/other Declined to answer

42.69% 56.13% 0.40% 0.79% How old are you?

15 or under 16 – 24 25 – 44 45 – 59 60 – 69 70 +

0.4% 6.32% 30.43% 30.43% 22.53% 9.88% Do you consider yourself to have a disability?

Yes No Declined to answer

1.98% 97.23% 0.79% Are you of Aboriginal or Torres Strait Islander Origin?

No Aboriginal Torres Strait Islander

Aboriginal and Torres Strait

Islander

I prefer not to answer

94.86% 1.19% 3.95% How did you get to Kangaroo Island?

Ferry Air Cruise Ship Other 79.45% 17.79% 2.37% 0.40%

If you came on the ferry, did you bring your own transport?

With a vehicle we own

Hired a car on

the mainland

Hired a car when

we got here

Getting around on tour

buses

Getting around

on bicycles

Hiking/walking

around

Friends/family are driving us

around

Declined to

answer

68.66% 5.97% 3.48% 5.47% 0.50% 1.99% 4.48% 9.45%

Where are you staying on Kangaroo Island?


Beach Cape Borda Cygent River

7.11% 1.98% 1.58% 0.79% 0.40%

D’estrees Bay Emu Bay Flinders Chase Gosse Hanson Bay Island Beach

6.32% 5.14% 0.40% 2.37%


0.79% 30.04% 0.40% 1.98%

Penneshaw Porky Flat Seal Bay Seddon Stokes Bay Vivonne Bay 13.83% 0.40% 0.79% 6.72%


1.19% 17.79% How long are you staying?

Less than 3 days 4 to 7 days 8 to 14 days More than 14 days

Declined to answer

39.92% 48.22% 7.11% 4.35% 0.40% How easy have you found it to get around Kangaroo Island?

1 2 3 4 5 Declined to answer

5.14% 7.51% 16.60% 33.20% 35.97% 1.58% • Average 3.89/5

Is this likely to influence your decision to come back?

Yes No Undecided 41.50% 49.80% 8.70%

Did you use any of these transport services during your stay on Kangaroo Island?

Rockhopper SeaLin

k shuttle

Disability /community

transport

Private charter

buses Friends/family Other Own

transport

1.12% 5.99% 1.12% 11.24% 10.11% 2.62% 67.79% Which of these transport options would you like to see on the Island in the future? Taxi/Uber/Ride

share service More vehicle hire options Bus services Other

34.29% 24.76% 34.29% 6.67%

What are the main locations / sites you would wish to access by this transport?

American River

Cape Borda

Cape Willoughby Emu Bay

Flinders Chase

National Park

KI Wilderness

Trail

Kelly Hill Caves

8.40% 6.20% 5.40% 6.00% 11.40% 6.40% 4.80%

Kingscote Parndana Penneshaw Seal Bay Stokes Bay Vivonne Bay Other

11.40% 4.80% 8.40% 8.80% 7.40% 8.20% 2.40%

Residents (n = 264) Are you…

Male Female Trans/other 41.11% 63.24% 0

How old are you?

15 or under 16 – 24 25 – 44 45 – 59 60 – 69 70 + Declined

to answer 0.4% 3.52 % 23.72% 34.39% 27.27% 14.62% 0.4%

Do you consider yourself to have a disability?

Yes No Declined to answer

11.07 % 91.70% 1.58% Are you of Aboriginal or Torres Strait Islander Origin?

No Aboriginal Torres Strait Islander

Aboriginal and Torres Strait

Islander

I prefer not to answer

95.08% 1.14% 0.38% 3.41% Where do you live on Kangaroo Island?


Beach Cape Borda Cygnet River

9.09% 3.16% 5.53% 3.56%

D'estrees Bay Emu Bay Flinders Chase Gosse Hanson Bay Island Beach

0.79% 3.16% 0.40% 1.19% 1.19%


0.40% 52.57% 0.40% 0.40% 7.11%

Penneshaw Porky Flat Seal Bay Seddon Stokes Bay Vivonne Bay 7.91% 3.56% 2.77%


1.19% What Is Your Employment Status?

Full-time work

Full-time study

Part-time work

Part-time work &

study

Stay at home

parent/carer

Not employed/

retired

Declined to answer

38.64% 0.38% 26.89% 6.06% 2.27% 25.00% 0.76% If You Are Employed Or Are Studying, What Industry/Field Do You Work/Study In?

Currently not

employed/retired or stay

at home parent/carer

Still at school

Agriculture/ Primary producers

Aquaculture/Fisheries

Clerical and Administrative Services

Construction

27.27% 0.76% 12.12% 0.76% 3.79% 1.89%

Education/health

Government

(State or local)

Hospitality Natural

Resource Management

Property/Business

Services Retail

15.15% 8.33% 7.20% 3.03% 2.27% 4.17%

Tourism Tradesperson

Transport/storage (sea/air/freight/pas

senger)

Declined to answer

8.71% 1.14% 0.76% 2.65% If You Work Or Study On Kangaroo Island, Where Do You Do This?

American River Baudin Beach Brownlow Browns Beach

Cape Borda

Cygnet River

42.86% 4.76% 4.76% 28.57%

D'estrees Bay Emu Bay Flinders Chase Gosse Hanson

Bay Island Beach

9.52% 9.52% 14.29% 9.52%

Karatta Kingscote Macgillvray Middle River Parndana Pelican

Lagoon 9.52% 490.48% 14.29% 4.76% 76.19% 4.76%

Penneshaw Porky Flat Seal Bay Seddon Stokes Bay

Vivonne Bay

76.19% 9.52% 9.52% 4.76%

Willoughby

If you travel around the Island for any of the reasons below, please tell us the mode of transport you use.

As part of my

job/for work/business

Shopping

To travel to/fro

m work/ study

To go to social

events

To go to medical appoint

ments

To go to other

appointments

To drop off/pick

up friends/

family

To get to the ferry

/airport

Car 74.03% 86.07% 75.23% 70.50% 74.17% 84.15% 85.95% 67.34%

Work vehicle 3.03% 4.64% 8.56% 8.85% 10.60% 12.83% 3.31% 1.52%

Carpool 2.60% 3.57% 4.05% 6.49% 3.64% 4.15% 3.72% 6.33% Walk 6.49% 2.50% 4.50% 2.95% 2.98% 3.77% 2.89% 2.53% Bike 0.71% 4.05% 5.90% 4.64% 6.04%

SeaLink shuttle

0.66% 1.13% 1.24% 15.70%

4x4 2.60% 1.79% 1.35% 1.77% 0.99% 1.13% 1.65% 2.03% Motorbike 0.45% 2.06% 1.32% 2.26% 0.00% 1.52% What times and days of the week do you currently travel?

Sun Mon Tues Wed Thurs Fri Sat Before 9am 87 161 163 160 164 156 102 9am - 3 pm 274 229 231 236 239 236 284

3 - 6pm 125 150 148 156 153 153 133 After 6pm 94 93 95 99 104 108 124

What are the main reasons you use these over other modes?

Comfort Convenience Faster/more direct route Frequency Reliability

5.58% 20.12% 13.07% 7.20% 8.81%

Safety To carry items when I travel

Value for money/Affordab

ility Other I don't have any

other choice

3.08% 16.01% 3.23% 0.44% 22.47% ROCKHOPPER Does The Rockhopper Service Meet Your Needs?

Yes No I don’t use this service

Declined to answer

4.17% 24.24% 70.45% 1.14% Which of the following factors would encourage you to use the Rockhopper service in the future and/or more often?

More frequent

Better value for money

More destinations

/routes Other

35.19% 13.89% 32.41% 18.52% How strongly you agree with the statements below about information for the Rockhopper service. It’s easy to find information about this service

1 2 3 4 5 N/A or Declined

6.82% 9.47% 23.11% 13.64% 11.36% 35.61% • Average 3.21/5

The information about this service is easy to understand


3.79% 6.06% 21.97% 17.80% 12.12% 38.26% • Average 3.46/5

SEALINK Does the SeaLink shuttle bus service meet your needs?

Yes No I don't use this service

N/A or Declined

35.23% 16.29% 45.45% 3.03% Which of the following factors would encourage you to use the SeaLink shuttle bus service in the future and/or more often?

More frequent


More destinations

/routes Other

30.23% 30.87% 18.01% 20.90%

How strongly you agree with the statements below about information for the SeaLink shuttle bus service? It’s easy to find information about this service N


4.55% 7.95% 18.94% 22.35% 21.59% 24.62% • Average 3.64/5



2.65% 5.30% 20.83% 22.73% 23.48% 25.00% • Average 3.79/5

SERVICES PROVIDED BY DISABILITY/COMMUNITY SUPPORT GROUPS Do these community transport services meet your needs?


N/A or Declined

13.61% 9.52% 76.87% Which of the following factors would encourage you to use community transport services in the future and/or more often?

More frequent More destinations/routes

Other

35.52% 35.14% 29.34% It’s easy to find information about this service N/A


10.98% 7.95% 10.61% 4.17% 3.41% 62.88% • Average 2.49/5



10.61% 3.79% 14.77% 3.79% 3.41% 63.64% • Average 2.6/5

PRIVATE CHARTER BUSES Do private bus charters meet your needs?


13.61% 9.52% 76.87% Which of the following factors would encourage you to use private bus charters in the future and/or more often?

More frequent


More destinations/

routes

Other (please

specify) 7.07% 15.11% 11.90% 15.76%

How strongly you agree with the statements below about information for private bus charters. It’s easy to find information about this service

1 2 3 4 5 N/A 3.79% 7.20% 7.95% 2.27% 1.89% 32.58%

• Average 2.49/5

The information about this service is easy to understand 1 2 3 4 5 N/A

3.79% 4.92% 9.09% 1.89% 1.89% 34.09% • Average 2.6/5

Tourism Operators (n = 6) Where 1 the highest and 3 is the lowest, please rank the below options for where the majority of your guests are from.

1 2 3 SA 2 0 3 Interstate 4 1 Overseas 4 1 1

What type of service do you offer tourists? Transport/Guided tours/Bus tours Accommodation Experience

1 3 2 (number of responses) TRANSPORT What type of transport do you provide to your guests to get around Kangaroo Island?

• small group 4WD tours What times and days of the week are your busiest?

Sun Mon Tues Wed Thurs Fri Sat Before 9am 9am - 3 pm 1 1 1 1 1 1 1 3 - 6pm 1 1 1 1 1 1 1 After 6pm

How long do your guests usually hire a car for, or travel on a tour with you?

• 2 to 3 days

How easy do your customers find it to get around Kangaroo Island? • Average 5/5

Is this likely to influence their decision to come back in any way?

• No

ACCOMMODATION How do the majority of your guests get to your venue?

Cruise ship Car/ Motor bike 1 2

What times and days of the week are your busiest?

Sun Mon Tues Wed Thurs Fri Sat Before 9am 1 1 1 1 1 1 1 9am - 3 pm 2 3 2 2 2 3 2 3 - 6pm 2 2 2 2 2 3 2 After 6pm 1 1 1 1 1 1 1

Do you provide any of the below transport services to your guests to take them from your venue to other experiences/venues?

No Other

2

1 (Boutique coastal

cruise ship working 5 South Eastern states)

Which of these transport services do your guests use during their stay on Kangaroo Island?

Private charter buses Their own transport 1 2

How easy do your customers find it to get around Kangaroo Island?

• Average 5/5


Yes No Unsure 1 2

EXPERIENCE How do the majority of your guests get to your venue?

Bicycle Car/ Motor bike 1 2

What times and days of the week are your busiest?

Sun Mon Tues Wed Thurs Fri Sat Before 9am 9am - 3 pm 1 1 1 1 1 1 1 3 - 6pm 1 1 1 1 1 1 1 After 6pm

Which of these transport services do your guests use during their stay on Kangaroo Island?

Private charter buses Their own transport 1 1

How easy do your customers find it to get around Kangaroo Island?

• Average 4/5


Yes No Unsure 1 1

kangaroo island transport survey report · kingscote, the biggest town on kangaroo island was the...

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