kanban applied-to-itsm-vladimirs-ivanovs-at-tft12
DESCRIPTION
„No time to work on improvements? Find it with Kanban!" How Kanban, Lean, Agile could be applied to ITSM? Vladimirs will share his practical experience from case of insurance company in Russia. He installed Kanban board as a tool for IT management team to execute IT Service Management programme. Want to learn how to do it yourself? Twitter: @vivanovs http://twitter.com/#!/vivanovs LinkedIn: http://www.linkedin.com/in/vivanov Live video version is here: http://bit.ly/TFT12Kanban-liveTRANSCRIPT
No time to work on
improvements?
Find it with Kanban!
Case I’ll tell about was like this...
ITSM is the answer, but...
...hardly can be implemented by the books.
ADOPT & ADAPT instead!
Gather stakeholders
Collect & prioritise ideas
1.Area
2.Issue
3.Possible solution
4.Recommendations
5.Priority
What is Kanban board?
Start Small
Scale Fast
Give 7 values instead of rules
RULES RULES
RULES RULES RULES
RULES RULES
RULES
1. Bring ideas
2. Participate
3. Share ownership
4. Keep busy & be fair
5. Focus on scope
6. Focus on making progress
7. Values/rules are flexible
What is lean?
Improvements & efficiency
Solve the root cause
Build-in Continuous Improvement
Results
For inspiration
• 10 Kanban boards and their context
• 10 pitfalls when implementing Kanban
• Introducing Kanban in Operations
Let’s experiment and share!
Thank you! Questions?
linkedin.com/in/vivanov
+371 29160633
v.ivanovs
@vivanovs (Vladimir_ITSM)