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Page 1: Kabayan - China Mobile
Page 2: Kabayan - China Mobile

1Kabayan

Index Service Activation 2Enquiry for Details of Prepaid SIM Card 3Re�ll Method Instant Re�ll Method / Automatic Re�ll Method 4 Online Re�ll / PPS / Re�ll voucher 5Check mobile number, remaining balance, expiry date of Stored Value / VAS Charges / Load Sharing / Pass-A-Load 6-7VAS Dialing Method in Hong Kong IDD Call / Missed Call Alert 7 Call Forwarding Service / Voice and Fax Mailbox 8 Call Waiting, Call Hold & Conference Call / SMS 9 Ringtone Services / Connecting Tone Service 10APN Setting 11Local Data 12Loss & Replacement / PIN Code 13Terms & Conditions 14

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2 Kabayan

Service Activation Method 1: Insert the SIM into a smartphone and turn on the mobile data service in Hong Kong. Method 2: Dial USSD Code in Hong Kong for Free.

• After activation procedure has been completed, system will inform you the follow information via SMS. your mobile number (Please refer to Article 10 of “Terms and Conditions”)

remaining balance and the expiry date of your Prepaid SIM Card.•

• Upon successful activation, an activation SMS with the HK number, stored value and expiry date of the SIM will be sent directly to your mobile. If you are unable to activate mobile service after using the above methods, please restart your smartphone and make sure the mobile data APN is “cmhk”, while the proxy address and port number are blank.

Please activate your Prepaid SIM card before the expiry date as printed on the SIM Card.

Subject to aforesaid expiry date, CMHK Kabayan Prepaid SIM card is valid for 90 days, starting from the day of activation.

130# #

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Enquiry for Details of Prepaid SIM CardYou can dial the toll-free number 197197 at any time in Hong Kong to enquire the following information and service:

• Mobile number of the Prepaid SIM Card.• Remaining balance and the validity period of your Prepaid SIM Card.• Enquire Voice Mail Box and Fax Mail Box service• Enquire Call Forwarding Service• Enquire IDD Service

You can enquire the following information via receiving SMS for free by pressing 130 ## (applicable in Hong Kong).

• Your mobile number (Please refer to Articles 10 of "Terms and Conditions")• Stored value and the expiry date of your Prepaid SIM Card• The expiry date of subscribed value-added services

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Refill MethodWhenever you want to refill your Prepaid SIM Card or extend the validity period of the card, you can choose one of the following channels to refill:

Remark: The Prepaid SIM Card should be activated prior to refill.

1) Instant Refill Method: Flexi-fill by cash, credit card or Octopus (minimum amount is HK$10). By visiting China Mobile Hong Kong Co. Ltd ("CMHK") Shops, you can ask our staff to refill the Prepaid SIM Card for you; or you can refill it yourself by using Octopus Self-service Payment Machines.

2) Automatic Refill Method: Auto-Refill by using credit card or via a service plan account. By visiting China Mobile Hong Kong Co. Ltd. (“CMHK”) shops, you can apply Auto-Fill by using credit card via CMHK’s service plan account. After registration, the system will perform auto-fill operation according to the following conditions:

• Auto-Fill by using credit card: - Whenever the remaining balance is lower than an amount previously set by the customer. - The Prepaid SIM Card is going to expire with validity period of only one day left. - The refill amount must be any multiples of $10 between $20 to $300; • Auto-Fill via CMHK’s service plan account: - Perform Auto-Fill on the cut-off day of every month of a service plan account (The Prepaid SIM Card will be refilled to $100 if your remaining balance is less than $95 or will be refilled by $5 if your remaining balance is $95 or more).

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3) Online Refill: Visit www.hk.chinamobile.com, you can refill your Prepaid SIM Card with credit card. The minimum refill amount is $50 and maximum refill amount is $1,000.

4) PPS: Refill via PPS hotline or website. (Merchant code: 9782) The minimum refill amount via PPS is $30 whereas the maximum refill amount via PPS is $3,000.

5) Refill voucher: Purchase $20 or $50 or $100 "Kabayan refill voucher" at any of our shops or designated authorized dealers, and refill via below methods:

• On your handset press 139 16-digit Activation Code # ; or

• Call 197197 via your handset and follow the voice prompt to enter the 16-digit Activation Code # ; or

• Call 67001111 with any touch-tone phone, follow the voice prompt to key in the Mobile Number # and 16-digit Activation Code #

Refill Amount and Validity Period

Re�ll Methods Re�ll Amount Validity Period

Re�ll Voucher$20 30 days

$50 180 days

Flexi-Fill / Auto-Fill using credit card / Octopus Self-service

$10 - $49$20-$49 (for credit card) 30 days

$50 or above$50-$300 (for credit card) 180 days

Auto-�ll via CMHK’sservice plan account

$5 - $49 63 days

$50 - $100 180 days

PPS$30 - $49 30 days

$50 or above 180 days

Remarks: Every time your Prepaid SIM Card is re�lled, the validity period of the original stored value will be automatically extended to be the same as the validity period of re�lled amount. If the validity period of the original stored value is longer, then the longer period will prevail.

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Check mobile number, remaining balance, validity period of Stored Value (Free of Charge): • Press 130 ## or • Call 197197 (customer can also change voice prompt language)

VAS ChargesPlease refer to Kabayan Prepaid SIM Card Leaflet or visit CMHK website at www.hk.chinamobile.com for details.

Load SharingCredit Transfer enables you to transfer your stored value to another Kabayan Prepaid SIM Card customer. • Press 148 Recipient's Telephone Number Transferred Amount #Remark: Recipient's and your prepaid SIM Card must be active. Minimum transfer amount is $2/time. The stored value validity period will not be extended by using this service.

Pass-A-LoadWith Pass-A-Load, you can share load with using your Kabayan prepaid card to prepaid card users in The Philippines or other available countries (e.g. Indonesia, Malaysia, etc.)

To share load to prepaid card users by USSD code, press:

Or press , select ‘Airtime’ and follow the instructions.

• For details of the conversion table and latest service information, please visit our CMHK website at www.hk.chinamobile.com. • An SMS notification will be sent to the sender once the transaction is successful.• Please verify the recipient’s phone number and the load amount before the transaction. All successful transactions will be non-refundable.

142 Country Code Load AmountRecipient's Mobile No. #

142 #

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VAS Dialing Method in Hong Kong• IDD Call Press 001 or Country Code Telephone NumberArea Code+

(The SIM Card cannot support any international operator assisted calls)

• Missed Call Alert (Free of Charge) If your mobile phone is busy, out of coverage, switched off or has no answer, "Missed Call Alert" service can capture and store the caller's phone number, calling time and date for you. When your mobile phone becomes available again, the information will be sent to you via SMS. Activate: 131 #

De-activate: 131 ### Enquire service status: 131 ##

Remark: Applicable to callers with Calling Number Display function activated. Missed Call Alert function cannot be used in conjunction with relevant call forward and voice mailbox functions. If your mobile phone cannot be reached for a period of time, the alerts will be automatically deleted.

142 #

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• Call Forwarding Service To forward calls to a designated phone number, dial 197197 or press the following short codes on your handset to subscribe and activate the service. Subscribe: 133 # Cancel: 133 ### Activate or de-activate call forwarding:

Types of Call Forwarding Activate DeactivateAll Call Forward **21* (Designated Number) # ##21#Unreachable Call Forward **62* (Designated Number) # ##62#Busy Call Forward **67* (Designated Number) # ##67#No Answer Call Forward **61* (Designated Number) # ##61#

• Voice and Fax Mailbox Press the following short codes via your handset to subscribe or cancel the service: Subscribe: 132 # Cancel: 132 ### Mailbox Setting - Dial 218 via your handset to listen to new user guide, then follow the instruction to record your personal greeting and establish a password.

To retrieve voice message: 1. Dial 218 via your handset; or 2. Dial 92089218 via other phones To receive fax message: De-activate any call forwarding functions and switch off your mobile phone. To print fax message: Dial 92089218 via a fax machine equipped with handset.

Set up / Change Password: Dial *102* New 6-digit numerical password # via your handset(For example, if you want to set your password as 456789, please dial *102*456789# ) Remark: If customer subscribes both Call Forwarding and Voice Mail Service, all unreceived incoming calls will be diverted to voice mail automatically. Customer can divert incoming calls to any designated number according to his needs.

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• Call Waiting, Call Hold & Conference Call Services The Call Waiting feature enables you to answer an incoming call while you are already making a call. With Call Hold you can make a second call, while you hold your existing call. The Conference Call Service is a multi-party teleconference feature which allows different parties from different points to be connected simultanously. Activate: 43 #

De-activate: 43 ##

Enquire service status: 43 ##

• Short Message Service (SMS) Send Message Select "Menu", "Message", then select "Write Message"/ "Message Editor"/ "Send New"

Compose your message, then select "Send"/ "Send Message"

Enter "Mobile Number"(to send an international SMS, enter the "+" or "001" plus country code first. Sending SMS to China requires entering the China mobile number only), and press "Ok"

Remark: Dialing of the prefix "133" or "1357" to restrict or allow calling number display is not applicable for SMS sending

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• Ringtone Service Download to your own handset Short Code #111 Forward to other mobile subscribers Short Code Friend's Mobile No.111 #

Remark: For short codes of above download contents , the applicable handset list and the download methods, please visit CMHK website at www.hk.chinamobile.com

• Connecting Tone Service Dial 333# to subscribe "Connecting Tone Service" and download different types of connecting tones, including This Week's Hits, Western Songs and Classical. You can also set different tones for different caller groups and calling times. For quick download, you can press Short Code #111 (for short codes of connecting tones, please visit CMHK website at www.hk.chinamobile.com).

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APN SettingPlease refer to the following handset setting if you are unable to access data service.

• Android Mobile Data Service Setting<Setting> Turn on <Mobile Data> <Mobile Networks> <APNs>

<New APN>, input "CMHK Data" in <Name> column and input "cmhk" in <APN> column Back to main page and enjoy CMHK data service.

• Apple iPhone (iOS 6 or below) Mobile Data Service Setting<Setting> <General> <Cellular> Turn on <Cellular Data> and <Enable 3G> <Cellular Data Network>, input "cmhk" in APN column under <Cellular Data> Back to main page and enjoy CMHK data service.

• Apple iPhone (iOS 7) Mobile Data Service Setting<Setting> <Cellular> Turn on <Cellular Data> and <Enable 3G> <Cellular Data Network>, input "cmhk" in APN column under <Cellular Data> Back to main page and enjoy CMHK data service.

• Apple iPhone (iOS 8 or 9) Mobile Data Service Setting<Setting> <Cellular> Turn on <Mobile Data> <Mobile Data Network>, input "cmhk" in APN column under <Mobile Data> Back to main page and enjoy CMHK data service.

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Local Data

Local Data

Service Validity Period

Charge Package detail Subscriptioncode

Cancellation upon expiry

Instant Cancellation

4G Local Data

Package

2 Days $2021Mbps Local Data for

�rst 3GB, thereafter 128kbps unlimited1

*103*300*10#

*103*02# *103*11#30 Days

$8821Mbps Local Data for �rst 20GB, thereafter

2Mbps unlimited2*103*300*06#

$90

21Mbps Local Data for �rst 20GB, thereafter

2Mbps unlimited2 +500MB Share Data Roaming Usage in

Mainland China and Macau +10 mins

IDD Service calling Philippines + 100 Local

Call Mins

*103*300*21#

90 Days $218

21Mbps Local Data for �rst 20GB, thereafter

2Mbps unlimited3 (Data usage to reset on every

30 days)

*103*300*08#

1. During package validity period (starting from subscription until the 30th day 23:59 (HK Time)), Max. local data access speed is 21Mbps for �rst 3GB data usage, thereafter is 128kbps. Tethering, P2P applications (incl. BitTorrent) are not supported. 2. During package validity (starting from subscription until the 30th day, 23:59 (HK Time), Max. local data access speed is 21Mbps for �rst 20GB data usage, thereafter is 2Mbps. Tethering, P2P applications (incl. BitTorrent) are not supported.3. During data package validity period (starting from subscription until the 30th day 23:59 (HK time), max. local data access speed is 21Mbps for �rst 20GB data usage, thereafter is 2Mbps. data usage is reset on every 30 days. P2P applications (including BitTorrent) are not supported.• At the start of each data connection in Hong Kong, a stored value of 15MB local data charge will be reserved. It cannot be used for deduction of any other fees or charges until the data connection is completely disconnected.• When customer is located out of 4G coverage in Hong Kong, CMHK will provide service to customer via 3G/2G/EDGE network within 3G/2G/EDGE network coverage. Provision of CMHK 4G network service is subjected to applicable 4G device used by customer.• Actual data transmission speed may vary due to many factors, including but not limited to network tra�c condition, handset model, handset setting (including hardware and software), uploaded/downloaded content, etc.

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Loss & Replacement• If you lose your SIM card, please call 2945 8888 to report card loss as soon as possible. All used value incurred before the loss is reported will not be refunded under any circumstances.• To get a new card with the same mobile number and the same remaining balance at the time the loss is reported, please bring the card holder originally attached to the SIM card and visit CMHK Customer Care Centre for card replacement within the stored value validity period.• For card replacement, customer will be required to refill no less than $100 instantly to the card, or pay $10 for card replacement handling fee.• Should your SIM card malfunction, please bring the card to CMHK Customer Care Centre for card replacement.

PIN CodeThe default PIN code of the SIM card is "8888". Three consecutive failed attempts to enter PIN code will permanently lock the SIM card. CMHK shall under no circumstance be liable for any damages or losses caused whatsoever.

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Terms & Conditions1. Simultaneous voice and data usage is not supported.

2. CMHK Kabayan Prepaid SIM Card of CMHK cannot be used to make calls to Infoline with call numbers "900" as prefix.

3. The use of the individual service shall be subject to such terms and conditions as stated on the relevant Prepaid SIM Card starter pack, service leaflet or on CMHK website at www.hk.chinamobile.com.

4. Once sold, this Prepaid SIM Card is non-refundable and non-returnable.

5. This Prepaid SIM Card must be activated on or before the expiry date as stipulated thereon.

6. CMHK’s administrative fee or monthly service fee (if any) shall be deducted from this Prepaid SIM Card.

7. When all stored value has been used up or the remaining stored value shall be inadequate for the deduction of monthly administrative fee or service fee, the service of this Prepaid SIM Card will be suspended. However, service will be resumed after refill.

8. Where this Prepaid SIM Card has expired, or where service has been suspended for more than 30 days due to whatever reason, or where service has been terminated due to whatever reasons, the remaining stored value (if any) shall be non-refundable and non-transferable.

9. The stored value of this Prepaid SIM Card shall be valid for 30 days starting from the activation date, subject to the condition that activation of the Card should be done within the stipulated validity period.

10. CMHK will not be liable for any damages, however arising, of this Prepaid SIM Card or responsible for repairing and making good therefor.

11. The mobile number is assigned randomly and Customer cannot return, choose or request to change to other mobile numbers. Customer will not be able to keep the allocated mobile number once this Prepaid SIM Card has expired, or where its service has been suspended for more than 30 days due to whatever reasons or where its service has been terminated due to whatever reasons.

12. Calculation of usage of all services is based on the network report of CMHK. In case of dispute, the statement of CMHK is conclusive and binding. All calculations are subject to such prevailing rates or tariff as imposed by CMHK from time to time.

13. CMHK is entitled at their full discretion to temporarily suspend any or all of the Services without notice to the Customer for the purpose of preventing any improper or abnormal use of CMHK' network or resources, fraudulent or deceptive acts until CMHK is satisfied that the Customer has ceased such acts or the relevant investigation has been completed. CMHK may assess abnormal usage based on comparisons to the usage patterns and levels of CMHK’s other customers, and/or based on whether such usage level is considered to have affected our other customers' ability to optimally use the same network or service.

14. The above information and rates are subject to change without prior notice.

15. Any change or amendment will be announced on CMHK website.

16. In case of any dispute, the English version of this document shall prevail.

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