ka overview june2010
DESCRIPTION
Corporate KnowledgeAdvisor overviewTRANSCRIPT
![Page 1: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/1.jpg)
Overview & CapabilitiesKnowledgeAdvisors
![Page 2: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/2.jpg)
Agenda
Introductions Review previous discussions KnowledgeAdvisors’ Capabilities Overview of data capture and
analysis process/tools Discuss pilot program
2© 2010, KnowledgeAdvisors
![Page 3: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/3.jpg)
Who we are
KnowledgeAdvisors is a human capital analytics firm. We are the world’s largest provider of learning and talent measurement solutions.
3© 2010, KnowledgeAdvisors
![Page 4: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/4.jpg)
Measurement Expertise
Advisory Board− Josh Bersin− Dr. Robert Brinkerhoff− Dr. Jac Fitz-Enz− Dr. Jack Phillips− Dr. Don Kirkpatrick (retired)
KnowledgeAdvisors Experts− Measurement Strategy− Statistical Analysis− Outsourced Solutions
4© 2010, KnowledgeAdvisors
![Page 5: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/5.jpg)
Metrics that Matter
Automated Data Collection
Push Reporting
Robust Filtering and Analytics
5© 2010, KnowledgeAdvisors
![Page 6: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/6.jpg)
Benchmarks & Analytics
750 Million Data Points with many benchmark “slices”
Reporting that puts data into context and communicates results
Dashboards to visually interpret trends and relationships
Information distribution that reduces administrative burden
6© 2010, KnowledgeAdvisors
![Page 7: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/7.jpg)
What we do
Automate the collection of learning evaluation data using validated and standardised instruments
Aggregate and present the data in a format that is meaningful for learning & HR professionals
Provide benchmarking to bring relevance to the data
Provide expertise to drive continuous improvement
7© 2010, KnowledgeAdvisors
![Page 8: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/8.jpg)
Why we do it All the work by designers, facilitators, participants, coaches
and managers is for naught unless it manifests as results of importance to the business.
Credible, reliable measures are needed to determine whether the training investment is paying dividends and what refinements are needed to further improve the program’s effectiveness.
The only way to prove that resources have been well used is to continuously document and communicate relevant results.
Outcomes must be communicated to drive continual improvement in learning and development.
Effectiveness and efficiency are increased by rigorously assessing the quality of the current output, implementing ideas for improvement, measuring the impact and repeating the procedure.
8© 2010, KnowledgeAdvisors
![Page 9: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/9.jpg)
Benefits of Metrics that Matter Provide ROUGHLY REASONABLE INDICATORS of
learning performance Shift focus to leading, versus lagging
indicators Trainers, program manager, managers,
coaches, and mentors are ranked and benchmarked, resulting in improved preparation & performance
Enables productive dialogue between HR and business.
Data informs all aspects of HR including Leadership, Recruiting, L&D, Performance, Engagement, and Talent.
9© 2010, KnowledgeAdvisors
![Page 10: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/10.jpg)
Organisations Served
10© 2010, KnowledgeAdvisors
![Page 11: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/11.jpg)
Streamline Evaluation
11
LMS Enrollment• Class information• Learner demographics
Post Event Evaluation
Follow Up Evaluation
Manager Evaluation
• Instant feedback• Satisfaction indicators• Impact, results predictors
• Impact, results indicators• Post-class support feedback
• Impact and results indicators and validation
• Support reinforcement
Data is transformed into Business Intelligence
© 2010, KnowledgeAdvisors
![Page 12: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/12.jpg)
Smile Sheets into Smart Sheets
© 2010, KnowledgeAdvisors
![Page 13: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/13.jpg)
Value Creation vs. Value Demonstration
Ava
ilab
ility
of D
ata
Importance to Senior Management
Efficiencyconstructs
(how much we train)
Performanceconstructs
(how well we train) Impact
constructs (value we
create)
![Page 14: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/14.jpg)
Reporting Strategy - Identify Stakeholder KPI’s
Stakeholder Responsibilities
Course Manager
Ranking of Course Scores
Instructor Manager
Ranking of Instructor Performance
Operations Manager
Enrollment, Completion, Cancellation RatesUtilization Rates (Course, Location, Instructor)
Client Job Impact , Business Results, and Value Indicators
VP of L&D Operational, Financial, Cultural and Performance Indicators
14© 2010, KnowledgeAdvisors
![Page 15: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/15.jpg)
© 2010, KnowledgeAdvisors 15
![Page 16: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/16.jpg)
Detailed Result Catalog
View Results by
Category, Student and Question
Automate and Share Reports
16© 2010, KnowledgeAdvisors
![Page 17: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/17.jpg)
Crosstab
17 © 2010, KnowledgeAdvisors
Compare question categories, courses,
instructors, locations, etc
Color codes scores relative to your selected benchmark:
red (under benchmark)yellow (at benchmark)green (exceeding benchmark)
![Page 18: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/18.jpg)
Find Strengths & Weaknesses
Compare Results Internally and Against a
Benchmark
Drill Into Details
18© 2010, KnowledgeAdvisors
![Page 19: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/19.jpg)
Compare to Internal Goals and External Benchmarks
19© 2010, KnowledgeAdvisors
![Page 20: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/20.jpg)
Understand when training is applied or why it
isn’t being applied
Calculate Reasonable and
Scalable ROI Metrics
20© 2010, KnowledgeAdvisors
![Page 21: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/21.jpg)
Consultatively
Discuss Training Impact
21© 2010, KnowledgeAdvisors
![Page 22: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/22.jpg)
22© 2010, KnowledgeAdvisors
![Page 23: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/23.jpg)
“Business Results” Imported into MTM
23© 2010, KnowledgeAdvisors
![Page 24: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/24.jpg)
Import or Manually Track
Business Results
Determine Goals and
Color Coding
Display Results in Dashboard
Widgets 24
© 2010, KnowledgeAdvisors
![Page 25: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/25.jpg)
Customizable Dashboards Add / Delete Tabs
Add Delete Widgets
Email and Download
Import Results
![Page 26: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/26.jpg)
26© 2010, KnowledgeAdvisors
![Page 27: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/27.jpg)
Instructor Performance Summary
Communicates Value Provides an overview of performance
of an individual Instructor.
Highlights Areas for Improvement Performance by Instructor
Question Category. Top/bottom analysis of Courses
and Classes Trend Analysis on Ratings and Post
Event submissions Qualitative Feedback
27 © 2010, KnowledgeAdvisors
![Page 28: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/28.jpg)
Instructor Performance Summary
28 © 2010, KnowledgeAdvisors
A single report containing the full story of an
instructor’s performance
![Page 29: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/29.jpg)
Talent Development Summary Communicates Value
Provides a comprehensive view of talent and development Quarterly report format (Word 2007 or PDF)
Highlights Areas for Improvement Top/bottom analysis of Courses, Instructors, Learning
Providers and Locations Trend Analysis on Learning Methodologies and
Question Categories Impact and Value analysis by Demographics and Courses On the Job impact and Barriers to Use analysis
29 © 2010, KnowledgeAdvisors
![Page 30: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/30.jpg)
A single report containing the full story
of an organization’s performance 30© 2010, KnowledgeAdvisors
![Page 31: Ka Overview June2010](https://reader033.vdocuments.us/reader033/viewer/2022061222/54c13dcc4a79596f5e8b458d/html5/thumbnails/31.jpg)
Next steps
Pilot Program 4-6 month trial of Metrics that
Matter Outsourced Administration Identify one or multiple programs to
evaluate Participate in all steps Outcomes include comprehensive
review of reporting and analytics using your own program results
31© 2010, KnowledgeAdvisors