Our big accomplishments in 2019 were cloud first, multi-factor authentication, a new constituent relationship management platform and developing the Research Information Security Enclave.

The One IT community connecting distributed and central IT are collaborating on everything from cloud strategy to training sessions. Accomplishments for 2019 are organized by goals in the IT Strategic Plan.

Thank you to K-State students, faculty and staff for their continued support of our efforts. Thank you to the One IT community for their contributions in reaching our goals.

Gary Pratt, CIO

Number of IT staff131 centralized129 distributed

Numb

er of wireless access points

5,762

Cost of hardware and

software FY201921.4 million dollars

4.6 million Threats blockedDecember 2019

Average network trafficduring peak usage*

6.5 gigabytes per second download, 1.25 gigabytes per second upload

Average number of devices connected during peak usage*

63,500

*Peak usage is defined as Monday-Friday, 10AM - midnight

K-State IT Annual Report 2019

Upgrade the university networkThe fire in Hale, accelerated the timeline to move systems to the cloud. Simultaneously, K-State was creating the IT Strategic Plan with a priority to modernize the IT infrastructure and move critical services to the cloud. With the help of vendor partners and a migration readiness plan, HRIS, KSIS and FIS were migrated to the cloud. Other components of the cloud first strategy included reengineering the on-premise data center, the move from existing WebMethods to an integration platform as a service solution, the move of the critical workloads via VMWare to Amazon Web Services (AWS) and the implementation of a reliable backup and recovery solution.

K-State’s functional users of systems, the ITS staff, and our vendor partners spent hours of planning, preparing, testing, and migrating the systems. By December, 500 of the 1300 virtual machines were migrated. The migration is one of the many reasons that K-State was the recipient of the E&I Cloud Award.

Virtual machines running in the cloud: 500 out of 796

Virtual Machines running in the cloudE&I Cloud Leadership Award

for Hybrid IaaS/PaaS

Modernize Infrastructure

ITS Data Center Relocation (previously known as Infrastructure 1.5) 67.29% Complete

Start date04/01/2019

End date04/01/2019

May Jun Jul Aug Sep Oct Nov Dec Jan FebToday, Dec 2

Enterprise Resource Planning Managed Services (ERP-MS)

[KB] Implement new Backup and Recovery Solution

Amazon Web Services Migration Readiness Planning (AWS MRP)

Move WebMethods to SoftwareAG PaaS solution

[KB] New on-premise data center

[KB] VMC (VMWare on AWS)

Cloud First Strategy Milestones

Summer/Fall 2018 Amazon Web Services Migration Readiness Assessment (AWS-MRA) May 10, 2019

CommVault on-premise and cloud backup solution

project kickoffMay 28AWS Migration Readiness Planning (AWS-MRP) project kickoff June 21

WebMethods move to SoftwareAG iPaaS cloud

project kickoffJuly 15ERP migration to Sierra-Cedar's managed services project kickoff July 18

On-premise backups using CommVault complete

August 16Email sent from Target X CRM for Discover K-State Days (X days after purchase) September 9

VMWare on AWS (aka VMC) project kickoff

September 12Cloud Center of Excellence kickoff

October 22Backing up on both

on-premise and cloud using CommVault completeOctober 30

Key staff participate in Immersion Day for cloud professional development October

Working on cloud pilot with the College of Business

October LISTSERV, Fjord, more available in VMWare on AWS cloud

November 7Canvas LTI available in VMWare on AWS cloud

November 14Admissions Application available in native AWS

November 18Financial Information Systems (FIS) available in managed services cloud

November 24KSIS available in managed services cloud; HRIS becomes available via managed services cloud (production moved to cloud 5/28/18); DARs uAchieve migrated to VMC December 23

AWS Savings Plan implementedDecember 29

IDM migration to VMWare on AWS cloud

A goal of Strategic Enrollment Management was to “Deploy a centralized student CRM system to foster collaboration campus-wide to enhance recruitment, enrollment, and student success.”

From March through August, the Admissions CRM Project team worked diligently to develop requirements, purchase and implement the first phase of a CRM. On Fri., Aug. 16, over 60,000 students were sent an email invitation from the new CRM for the Discover K-State Days event. By December, 45% of the system requirements had been implemented and over 135 people were trained on basic features of the CRM.

Unify Organization and GovernanceThe IT Project Governance Group (PGG) is tasked with ensuring that new technology projects taken on by K-State are aligned with University goals and strategy, are adequately funded and staffed, and do not conflict with or overlap existing projects and initiatives.

The PGG reports directly to the President’s Cabinet and consists of representatives from across the University that can provide institution-wide vision on technology projects and have a vested interest in the success of K-State.

The committee began meeting on a monthly basis beginning in September 2019.

Re-architect Enterprise Applications

~1000 Attended training

238 Training sessions offered

Information Technology Training

Enable IT for ResearchPartnering with VP of research, developed a Research Information Security Enclave (R.I.S.E.) to safeguard information, including Controlled Unclassified Information, Export Controlled and similar sensitive information. This cloud-based tool is built on Microsoft Azure and complies with NIST 800-171.

IT staff continue to provide training opportunities for campus on topics such as MS Excel, Qualtrics, MS Teams, Mediasite, the Content Management System, the CRM and more.

6,407

Number of employees completing Cybersecurity Awareness Training

2019 2018 2017Compromised eIDs 554 516 4923Phishing scams 1254 323 1165Phishing scam tickets processed 3165 2091 6837

Comparison of Phishing Scams and Compromised eIDs

To protect our students, faculty and staff and information technology resources, the university has: � Implemented two factor authentication for faculty and staff � Updated the recommendations for antivirus software � Upgraded firewalls � Replaced outdated virtual private network software � Enhanced cyber security awareness training � Reminded K-Staters about what to look for in phishing scams

Improve Enterprise Security

Enhance User Experience

# of devices

using DUO

iOS devices 4,287

Androids 2,571

Windows phones 5

Landlines 825

Other 321

1,711,202DUO Authentications in 2019

304 of 518 tokens in use

� Began populating State of Kansas business continuity software. � Updated rooms in Eisenhower, Leasure, Throckmorton and Willard in conjunction with the Division of Facilities.

One IT Efforts � Improved the interactions and classroom experience with Zoom between K-State Polytechnic Zoom and the Manhattan campus.

� Assisted K-State Olathe with an upgrade of the door access server and event management software that supports room scheduling, room rental, and invoicing.

� Collaborated with the office of the vice president of research on the travel loaner laptop program to promote safe digital travel. The program ensures both K-State’s institutional compliance and faculty’s individual compliance with several federal regulations while traveling internationally.

� Partnered with McCain staff to rollout new ticketing system in time for the 2019/2020 season.

� Developed the Cloud Center of Excellence where One IT can collaborate on cloud-based initiatives.

One IT Community: Enabling through technology

IT Help DeskPhone: 785-532-7722 � 800-865-6143 Email: helpdesk@k-state.edu Web: k-state.edu/its/helpdesk twitter.com/kstateithelp

State of IT meeting, July 23, 2019, College of Business Atrium. Waldo Berry photographer

6/30/2020