K. Kathleen O'Neill, Ph.D.

kateoneill222@gmail.com+1.319.743.5856

Skype: kateinabudhabi

https://www.linkedin.com/in/kkathleenoneillhttps://scholar.google.ae/citations?user=nef3Gc4AAAAJ&hl=en

https://www.researchgate.net/profile/K_Kathleen_ONeill

Academic Background

Ph.D.  Antioch University, OH, USA, Leadership and Change [specialization Culture, Communication & Leadership], 2011.

M.A.  University of Alaska-Anchorage, AK, USA, Interdisciplinary Studies: TESL/TEFL and Adult Education [specialization Curriculum & Instruction], 1998.

B.A.  Indiana University-Bloomington, IN, USA, Spanish [minor English], 1991.

Awards & Honors [selected]

Nominee: 2015, "Top 100 GCC Women Leaders of Tomorrow", 19th Global Women Leaders Conference, WOIBEX, Dubai, United Arab Emirates.

Winner: 2015 (inaugural), 2014-2015 Teaching Innovation Award. College of Business, Zayed University, Abu Dhabi, United Arab Emirates.

Nominee: 2014, Best Woman in the Non-Profit Sector. Woman in Business Award, AmCham Abu Dhabi [American Chamber of Commerce]. Abu Dhabi, United Arab Emirates.

Nominee: 2013-2014, Outstanding Faculty Award. Zayed University, Abu Dhabi, United Arab Emirates.

Winner: 2012-2013, Provost's Research Fellowship ["Khaleeji Perspectives on Leader Effectiveness"]. Office of the Provost, Zayed University, Abu Dhabi, United Arab Emirates.

Winner: 2008, Best College or University Teacher Project [Learning 2.0]. UAE Educational IT Challenge, Higher Colleges of Technology, Abu Dhabi, United Arab Emirates.

Winner: 2006-2007, Faculty Member of the Year. Zayed University, Abu Dhabi, United Arab Emirates.

Winner: 2001-2002; 2002-2003; 2004-2005; 2005-2006; 2007-2008; 2009-2010; 2010-2011 [2012-2016 ineligible], Exemplary Faculty Award, College of Business, Zayed University, United Arab Emirates.

Leadership and Management Experience

Director, Master of Strategic Leadership program, Graduate Studies, Mount Mercy University, Iowa, United States of America (July 2016-present)Spearhead innovation in curriculum, assessment and evaluation, delivery models, and marketing of foremost strategy-focused graduate program in the region for senior- and executive-level leaders to ensure continued accreditation with HLC and accreditation eligibility with program-specific agencies (e.g., ACBSP, IACBE)

Lead strategic planning process for Business graduate programs (MSL, MBA, MiM, DBA). Conduct market analysis and environmental scan to project areas of program growth and development; Write and present plans for increased efficiency and effectiveness in Graduate School via collaboration and leveraging un-utilized synergies between existing program resources; Design plan to ensure accreditation with HLC maintained and to attain accreditation eligibility with discipline-specific accreditors; Initiate knowledge management system; Design and propose rationalized organizational structure for graduate programs in Business and Graduate school; Propose and champion expanded marketing opportunities in absence of university Marketing Department; Propose faculty teaching and learning development program to ensure use of best practices in Graduate and Accelerated Programs; Utilize data to inform decision-making

Initiate, research, design, and lead implementation of new programs. Direct development of Master in Management (MiM) program; Spearhead development of Doctor of Business Administration (DBA) degree; Introduce and shepherd Graduate certificates in Business; Manage introduction of Credit for Prior Learning program and competency-based degree model; Propose MSL with Healthcare emphasis and MSL with Criminal Justice emphasis (MPA-style)

Manage review and revision of existing MSL and MBA programs to ensure program quality and improvement. Conduct complete program reviews for MBA and MSL programs; Design inaugural program-level assessment and evaluation plans for MSL and MBA; Create multi-year assessment and evaluation cycle calendar for MSL and MBA to align with accreditor requirements; Propose and oversee introduction of dual-delivery course and program framework; Write program learning outcomes and program philosophy for MBA and MSL; Map MBA and MLS curricula; Update MBA and MSL curricula to meet current needs and standards; Write

course learning outcomes for MSL and MBA, in collaboration with teaching faculty; Oversee program-wide implementation of new learning management system (Brightspace) including peer-teaching and instructional design support in the classroom, dual-delivery, and online environments; Champion student support and success initiatives

Coordinate with, and support, Undergraduate Business programs. Collaborate with faculty to design Leadership certificate program; Attend faculty meetings; Encourage cross-program collaboration (i.e., teaching in Graduate programs, research); Cooperate to ensure alignment and longitudinal matrixing between Graduate and Undergraduate curricula

Engage in service to university. Design and deliver inaugural development program for professional and administrative staff, at request of HR Director; Coordinate with non-affiliated Graduate program directors to offer extra-curricular events (i.e., New Year Ice Cream Social, Interdisciplinary learning session); Participate in community outreach to support program, Graduate School, and university goals

Manage and administer daily program operations. Recruit faculty and monitored faculty performance; Review course, program, university, environmental, and marketing data; Coordinate with Bookstore to ensure complete and timely availability of course materials; Participate in Graduate School management (i.e., Directors' meetings, liaise with university departments); Remain up-to-date on internal and external requirements and regulations; Collaborate with affiliated university departments and leadership to ensure adherence with internal and external requirements, regulations, and directives; Oversee program administrative and support staff; Ensure clear and frequent communication with internal and external stakeholders

Director, eMBA, MSIB, & MMIB programs, College of Business, Zayed University, Abu Dhabi, United Arab Emirates (June 2013-January 2016)Managed leading professional development program with 30+staff and revenue in excess of AED6.5 million annually including selection of participants, review and updating of curriculum with faculty and the business community to meet employer requirements, coordination and performance management of 20+ faculty members, and budgetary accountability resulting in an increase in program quality in order to provide work-ready leaders for government and industry

Oversaw strategic communication plan. Communicated with program applicants and participants via face-to-face, telephone, and computer-mediated technologies to ensure understanding of program requirements, policies, and procedures; Provided clear and professional feedback utilizing contextually-appropriate communication channels; Safeguarded high-quality experience for all program candidates beginning with the very top of the admissions funnel through program completion; Provided friendly and culturally-appropriate advising; Increased awareness of affiliated stakeholder groups (e.g., sponsoring employers, accrediting organizations, institutional leadership, funding bodies) to ensure regulatory and financial support

Ensured quality of instructional delivery and learning outcomes meet professional accrediting body (CAA, MSCHE, AACSB) standards. Collaborated with teaching faculty to monitor performance of program participants; Resolved problems affecting delivery of courses in accordance with regulations; Developed quality assurance framework within the College’s overall framework, including validation and revalidation of courses, and student assessment; Verified quality of learning and instruction utilizing a variety of tailor-made and commercially available assessment and evaluation tools; Conducted face-to-face and video-mediated interviews with program applicants to verify applicant communication skills and English-language ability to successfully complete graduate-level academic study; Fostered inter-disciplinary team work; Ensured staff are suitably qualified to work within their own area; Conducted, wrote-up, and distributed program reviews; Updated program learning outcomes (PLOs) and course learning outcomes (CLOs) while ensuring curricular matrix is vertically and horizontally aligned with Undergraduate program and met requirements of accrediting bodies (CAA, AACSB, MSCHE) and best practices in discipline areas

Implemented knowledge management program. Developed a comprehensive system to capture, organize, share, and retain data and information sources; Developed monitoring and evaluation framework for tracking and assessing progress and performance of programs; Created a mechanism for capturing and documenting key successes and package them into knowledge products such as newsletters for dissemination to internal and external stakeholders; Developed a fully operational knowledge management system in which relevant information and knowledge are systematically acquired, and continuously upgraded; Ensured internal and external stakeholders had an up-to-date and easy-to-access database of comprehensive program data; Created a systematic approach for guiding on-going analyses needed to address observed gaps and for identifying opportunities for innovation and policymaking drawing on data and information from evaluations, lessons learned, and best practices from within the country and abroad; Oversaw capacity building and support for internal knowledge acquisition, management and sharing; Ensured relevant communities of practice were developed and strengthened; Supported development of staff, faculty, and key partners to ensure a pipeline of professional expertise; Led and developed internal and external networks to foster collaboration and sharing of information and ideas; Implemented course file system

Updated and expanded LMS and course delivery options. Researched best practices and future trends in LMS, and e- and m-delivery; Consulted with internal and external stakeholders in course design and delivery decisions; Made recommendations to senior administration concerning purchase of software and renewal of contractors and licensing; Continued development of knowledge and skills in traditional, e- and m-delivery; Trained and supported faculty in knowledge and skills in traditional, e- and m-delivery including course design and delivery; Transferred knowledge including practical skills, methods and techniques

Liaised with partner institutions. Explored and expanded institutional and program relationships with external institutions, vendors, and governments; Wrote, negotiated, coordinated, and oversee MOUs with current and future external partners; Oversaw course design, delivery, and instructional quality of subcontract faculty

Managed multi-cultural work force. Ensured policies and procedures fairly represent culturally diverse staff, faculty, and students; Provided ongoing development opportunities to enhance stakeholder knowledge of culturally inclusive practices and responsibilities in implementing culturally appropriate services; Included a cultural diversity component in all stakeholder orientations; Integrated cultural diversity training into existing programs; Reviewed training and assessment programs for cultural bias; Ensured faculty were trained in cultural awareness and appropriate communication; Understood cultural influences on work values and practices and address them in a culturally appropriate manner; Promoted collegial approach and developed team spirit and team coherence; Managed contracts; Provided leadership as member of College of Business Council (management team)

Initiated curricular and programmatic innovations to meet market demands that meet KPIs. Ensured content and methods of delivery responded to student needs; Carried out independent research and acted as principal investigator and project leader; Met or exceeded enrollment targets pertaining to headcount and profile quality; Developed and communicated a clear vision of unit’s strategic direction; Collaborated with faculty colleagues and university administration to design and development curricula, and develop and deliver a range of programs of study (sometimes for entirely new courses) at various levels; Encouraged development of innovative approaches to course design and delivery; Led development of new and creative approaches to respond to teaching and research challenges; Integrated data-driven management into strategic, tactical, and operational decision-making; Introduced Graduate Teaching Assistant program

Coordinated with university administration to ensure adherence to university and government regulations, policies, procedures, and legal requirements. Worked cross-functionally with faculty and staff including Admissions, Registrar, Office of Graduate Studies, Facilities Management, Human Resources, Marketing Communications, and Alumni Relations; Contributed to management of quality, audit, and other external assessments; Participated in strategic decisions at College-level regarding staff, student, and college-wide issues; Oversaw contracting and performance of 15-20 faculty; Worked with personnel from sister programs to develop and execute tactical recruitment, curriculum, and policy plans to support departmental, school-wide, and institutional strategies; Led team and managed recruitment process of 25-40 participants for 2-4 cohorts annually including interviewing, evaluation of application materials, and participant selection; Chaired committees and participated in College decision-making and governance; Forecasted budgetary and resource needs; Troubleshot course and program issues; Ensured appropriate risk management processes were operational; Represented College of Business on Graduate Council; Served on University Graduate Studies Standing Committee

Liaised with business community. Developed corporate sponsorship outreach domestically and internationally to create pipeline of sponsored candidates; Represented Zayed University at local and international functions, activities and outreach events ensuring highest quality representation and professionalism; Communicated effectively orally and in writing with culturally-diverse stakeholders; Led bids for research, consultancy, and other additional funds; Led research and collaborative partnerships with other educational institutions or other bodies; Participated in complex and important negotiations both within the College and with external bodies; Prepared and submitted proposals and applications to external bodies (e.g. for funding and accreditation purposes); Provided advice to external bodies; Promoted work of the programs both nationally and internationally

Administered day-to-day program operations. Created program schedules; Ordered program materials; Managed storage and distribution of teaching resources; Ensured program and course records up-to-date; Recruited faculty; Oversaw all aspects of faculty contract process; Ensured timely and accurate payment to vendors, partner institutions, and contract faculty; Communicated clearly and frequently with internal and external stakeholders using a variety of media to ensure cross-cultural comprehension; Maintained positive relationships with internal and external stakeholders; Ensured positive reputation of programs; Oversaw logistics; Oversaw procurement; Made travel arrangements; Completed required documentation in accurate and timely manner; Audited informational and marketing materials for accuracy; Analyzed quantitative and qualitative metrics to assess achievement of KPIs

Acting Dean, College of Business, Zayed University, Abu Dhabi, United Arab Emirates (2014, 2012, 2011, 2010: summers)Oversaw day-to-day management of College operations and resources in absence of College Dean and Associate Dean

Served as liaison between College and University departments (e.g., HR, Facilities) during move to new campus. Oversaw logistics and procurement during move to new campus; Ensured key College assets in-situ and available for start of semester; Provided status reports to College, University divisions, and Senior Administration as requested.

Assisted with on-boarding of new, overseas hire faculty. Served as first point-of-contact between recently arrived expatriate faculty and College; Provided material, knowledge, and emotional support during re-location and orientation period

Addressed student complaints. Followed College and University guidelines, policies, and procedures to ensure timely and fair adjudication of student problems and complaints; Liaised with Student Services, Academic Advisors, and Registrar's Office as needed

Resolved faculty issues and problems

Complied with senior administration requests

Maintained availability as point of contact for internal and external inquiries

Program Director, Abu Dhabi Directorate of Police/Center for Outreach-Zayed University, Abu Dhabi, United Arab Emirates (May 2007-August 2007)Delivered custom-designed English language training course for Abu Dhabi Directorate of Police

Conducted needs analysis and used qualitative and quantitative findings to design and implement tailor-made English language training course for Abu Dhabi Directorate of Police traffic division to improve staff ability to provide support, problem-solve, and interact successfully with internal and external clients including public. Provided instructional feedback on oral and written work, and verified quality of learning and instruction utilizing a variety of tailor-made and commercially available assessment and evaluation tools; Monitored performance of 50 program participants

Administer day-to-day program operations. Wrote budget and forecasted resource needs; Procured program materials; Oversaw logistics and operations

Curriculum Supervisor, Summer English Challenge Camp - Abu Dhabi Educational Zone/Ministry of Education/College of Education, Abu Dhabi, United Arab Emirates (May 2003-July 2006) Summer positionLed creation, development and maintenance of a positive, coordinated educational program designed to meet English for Academic Purposes (EAP) needs of Emirati secondary school students in anticipation of university study

Supervised 20+ teaching faculty instructing 200+students. Conducted faculty and staff training and professional development; Managed multi-cultural work force; Engaged in continuous improvement efforts by integrating feedback from staff, parent, student, and community members regarding curriculum, instruction, materials, delivery, and evaluation; Guided program team through development, implementation, and evaluation of curriculum, materials, and instruction; Analyzed data and employed data-driven decision-making

Completed administrative tasks ensuring on-time completion and accuracy of student, staff, and program documentation. Oversaw staffing and materials procurement; Oversaw logistics; Managed contracts; Wrote budgets

Assessment Supervisor, English Language Center - Zayed University, Abu Dhabi, United Arab Emirates (January 2003-August 2004)Supervised classroom assessment and curricular evaluation of 100+ teaching staff, 800+ student, high-stakes, university English for Academic Purposes program located on Dubai and Abu Dhabi campuses

Oversaw development and implementation of new English for Academic Purposes program (curriculum, materials, evaluation) to meet College, employer, and community needs. Oversaw standardization, validity and reliability of assessment tools and adoption of benchmarks and KPIs while monitoring phase-out of 2001-2003 English for Academic Purposes program; Initiated Equivalency Examination resulting in reduction of waste of program resources, efficiencies in resources allocated, and faster student progress through University pipeline; Managed Progress Tests, End-of-Course exams, Placement Tests, TOEFL exam, External Proficiency exams, and Level 8 Equivalency Exams including; Participated in faculty recruitment and interviews; Updated program communication strategies including production and editing of assessment handbook with faculty and student versions and launching of online computer-mediated communication with internal and external stakeholders; Created assessment data archive -- paper and electronic -- including catalog of past assessment materials; Analyzed data and employed data-driven decision-making; Coordinated with university administration to ensure adherence to university and government regulations, policies, procedures, and legal requirements

Resolved student appeals. Investigated program irregularities and took appropriate measures ensuing confidentiality and adherence to university and government regulations, policies, procedures, and legal requirements

Mediated conflict issues between faculty members. Managed multi-cultural work force

Managed daily operations. Completed administrative tasks ensuring on-time completion and accuracy of student, staff, and program documentation; Oversaw staffing and materials procurement; Oversaw logistics; Managed contracts; Wrote budgets and forecasted resource needs

Coordinator and Program Developer, Self-paced Learning Lab - Seminar Department/English Language Center - Zayed University, Abu Dhabi, United Arab Emirates (June 2002-August 2002)Designed, supervised, and delivered first Zayed University summer school program for academically at-risk students

Designed, created, and implemented student-specific individualized learning plans for 23 multi-level participants across 14 areas of study. Achieved 90+% pass rate at end of 5-week program allowing students to continue academic studies at Zayed University; Monitored performance of program participants; Created instructional materials; Provided friendly and culturally-appropriate academic advising; Planned, prepared and delivered classroom instruction; Verified quality of learning and instruction utilizing a variety of tailor-made and commercially available assessment and evaluation tools

Oversaw program administration and operations. Wrote budget and forecasted resource needs; Ensured adherence to university and government regulations, policies, procedures, and legal requirements; Completed administrative tasks, such as keeping student registers and attendance records; Worked cross-functionally with operational staff; Oversaw materials procurement; Analyzed data and employed data-driven decision-making; Oversaw logistics; Coordinated with university administration to ensure adherence to university and government regulations, policies, procedures, and legal requirements

Program Designer and Coordinator, Arabic-English Bilingual Communication program, College of Business, Zayed University , United Arab Emirates (August 2001-September 2008)Designed, implemented, and managed region's first Arabic-English bilingual Business Communication program then led university-wide, field-specific expansion via multi-campus, cross-disciplinary faculty team to become university's Communication Across the Curriculum (CxC) program and 'Language' learning outcome, one of six learning outcomes required by students to be graduated from the university

Designed program curriculum. Conducted environmental scan; Benchmarked international standards; Wrote learning units; Created materials; Recruited and trained faculty; Conducted program evaluation and made data-driven revisions

Led university-wide implementation of Communication Across the Curriculum (CxC). Advised university colleges and departments on discipline-specific design and implementation; Chaired university-wide Professional Communication Programs review: gathered data, supervised research team, wrote report; Championed introduction of Developmental English courses; Gave presentations and consulted internationally

Chaired cross-campus, multi-disciplinary faculty team developing Arabic and English 'Language' learning outcome. Introduced pre- and post- university-wide student language benchmarking and assessment

Academic Director, Shironishi Language Circle, Furukawa, Miyagi-ken, Japan (September 1998-March 2001)Led recreational English language education program for primary school aged children

Conducted environmental scan.

Oversaw academic delivery. Led needs analysis; Wrote curriculum; Created materials; Recruited and hired teaching staff; Supervised teaching staff; Gathered satisfaction data

Advisor, English Language Pedagogy/ALT, Ministry of Education/JET Programme, Sendai, Japan (July 1998-July 2001) Provided in-house and externally-located, individualized and group professional development to Japanese and expatriate teachers of English

Assisted with materials and instructional delivery re-design integrating current methods and research findings. Delivered direct classroom instruction to Japanese secondary students; Engaged in culturally-appropriate professional practices and social behavior

Participated in social and community activities to promote cross-cultural understanding and social justice

Designed and provided professional development initiatives for Japanese and expatriate educators

Coordinator, Credit for Prior Learning Program, University of Alaska, Anchorage, United States of America (September 1996-June 1998)Administrated program to assist seasoned professionals to convert experience into academic credit to aid expedited completion of Bachelor degree programs

Implemented strategic communication plan. Marketed program to internal and external audiences; Conducted industry specific research; Delivered recruitment seminars; Communicated with program applicants via face-to-face, telephone, and computer-mediated technologies to ensure understanding of program requirements, policies, and procedures; Increased awareness of affiliated stakeholder groups (e.g., sponsoring employers, university faculty, accrediting organizations, institutional leadership, funding bodies, government departments) to ensure regulatory and financial support; Participated in informational interviews; Collaborated with senior administrators to analyze program metrics, assess KPIs, and formulate strategic communication and recruitment plan; Ensured positive reputation of programs; Communicated effectively orally and in writing with culturally-diverse stakeholders

Mentored participants from recruitment through to graduation. Ensured program participants' understanding of program requirements, policies, and procedures; Provided clear and professional feedback utilizing contextually-appropriate communication channels; Safeguarded high-quality experience for all program candidates beginning with the very top of the admissions

funnel through program completion; Provided friendly and culturally-appropriate academic and career advising; Conducted in-depth interviews to determine applicant suitability for program and participant needs; Created individualized education plans; Guided participant portfolio writing; Provided academic advising; Investigated participant options and made recommendations

Led Academic Review Taskforce. Audited policies and procedures to cultural mitigate bias; Coordinated with university administration to ensure adherence to university and government regulations, policies, procedures, and legal requirements; Ensured policies, procedures, and operational activities met professional accrediting body standards; Collaborated with faculty to monitor progress and performance of program participants; Resolved problems in accordance with regulations; Used project management principles to develop quality assurance framework within University's overall framework, including validation of assessment; Verified degree of participant subject-specific mastery utilizing a variety of tailor-made and commercially available assessment and evaluation tools; Fostered inter-disciplinary team work; Ensured qualified faculty engaged in auditing; Recruited faculty volunteers to audit participant portfolios; Conducted and wrote-up participant progress audits; Engaged in professional development to remain informed of legal, research, and career updates in Adult Education and Assessment; Ensured program records organized and up-to-date; Communicated clearly and frequently with internal and external stakeholders using a variety of media to ensure cross-cultural comprehension; Maintained positive relationships with internal and external stakeholders; Promoted collegial approach and develop team spirit and team coherence; Worked cross-functionally with faculty and staff including Admissions, Registrar, College Deans, Marketing Communications, and Student Services; Representative to University Graduate Studies Standing Committee; Mediated conflict issues between faculty and participants

Operations and Training Manager, JADES, S.A., Antigua, Guatemala (October 1992-May 1994)Served executive function in multinational Central American jade quarrying firm with retail outlets

Improved operational systems, processes and policies in support of organization’s mission – specifically information flow and management, business processes, and organization planning. Managed and increased effectiveness and efficiency of production room; Oversaw quality control functions; Maintained customer satisfaction as per set targets; Ensured all departments achieved agreed targets; Drove initiatives in management team and organization that contributed to long-term operational excellence including initiative including creation of currency exchange division; Ensured business operated to highest standards in line with mission statement and values

Supervised and coached division managers

Inventory Controller, Seahawk Seafoods, Valdez, Alaska, USA (May 1992-September 1992)Oversaw all aspects of product inventory management from vessel docking to production line entry

Ensured efficient operations. Prepared materials and crew for inventory arrival; Minimized overstocks and removal of obsolete / redundant materials; Managed control measures to ensure mistakes, inaccuracies and discrepancies highlighted, addressed and resolved

Documented inventory. Developed the company’s inventory management strategy; Provided routine management information on inventory performance; Prepared documentation

Assistant Manager, Ballard Farm, Vermont Youth Farm Corps (June 1991-August 1991)Performed all operational activities required for maximum performance and profitability including ensuring the health and safety of staff, herd, and clients

Ensured safety and welfare of crew, herd, and farm resources including feeding, injury prevention and care, and equipment maintenance and storage

Performed daily tasks such as milking, plowing, bailing hay, gardening, moving herd, inventory control, and completion of business and legal documents

Intern (Administration), United States Peace Corps/United States Department of State, Jamaica (August-December 1990)Served as 1 of 25 State Department-selected university student interns

Assisted with administrative tasks in Head Office including filing, report editing, information gathering, and resource allocation for projects such as New Volunteer Training, RPCV Orientation, and Mid-Assignment Meeting

Conducted site visits

Teaching Experience

Associate Professor of Strategic Leadership, Mount Mercy University, Iowa, USA (July 2016-present)Provide classroom and online graduate instruction in Master of Strategic Leadership (MSL) and Master of Business Administration (MBA) programs, conduct research, and participate in service and administrative activities

Change Management (BN 580)

Faculty Member, Zayed University, Abu Dhabi, United Arab Emirates (August 2001-present)Provided undergraduate and graduate instruction, conducted research, offered academic advising, provided peer coaching, and participated in service and administrative activities that supported College, University, and UAE government strategies and goals to enhance employability and employment of Emiratis

College of Business (2001-2002; 2004-present) Introduction to Business (BUS 125) Business Communications (BUS 207) Business Writing Lab I (BUS 217) Business Writing Lab II (BUS 417) Introduction to Management (BUS309) Internship (BUS 499) Language in the Workplace (BUS 407) Leadership (BUS 401) Supervised Research (BUS 499) Organizational Behavior and Leadership (MSIB - BUS 663) Cross-cultural Management (MMIB - BUS669)

College of Communication (2013-present) Advanced Research (MACSPR - COM 551) Advanced Research Project II (MACSPR - COM 552) Internal Communications (MACSPR - COM 514)

University College/Colloquy/General Education (2004, 2006) Composition I (COL 140)

College of Family Sciences (2002) Supervised Research (FCS 499)

English Language Center/Academic Bridge Program (2001-2003) Career Success (Level 8/8)

EAP Reading (Level 3/8) EAP Writing (Level 3/8) EAP Grammar (Level 3/8) EAP Reading (Level 4/8) EAP Listening (Level 4/8)

Collaborated with faculty colleagues and university administration to design and development curricula, and develop and deliver a range of programs of study (sometimes for entirely new courses) at various levels. Developed quality assurance framework within the College’s overall framework, including validation and revalidation of courses, and student assessment; Encouraged development of innovative approaches to course design and delivery and ensured that teaching design and delivery comply with the quality and educational standards and regulations; Led development of new and creative approaches in responding to teaching and research challenges; Initiated new and original solutions to problems, and resolved problems affecting delivery of courses in accordance with regulations; Contributed to College-wide planning and strategic development, and departmental-level strategic planning; Developed and communicated clear vision of unit’s strategic direction

Transferred knowledge including practical skills, methods and techniques. Challenged thinking, fostered debate and developed ability of students to engage in critical discourse and rational thinking; Set, marked, and assessed work and examinations and provided feedback to students; Ensured content and methods of delivery responded to student needs

Led and coordinated research activity including determining relevant research objectives, and preparing research proposals. Led bids for research, consultancy, and other additional funds; Contributed to publications or disseminated research findings using other appropriate media; Sought practical application of research findings; Made presentations at national and international conferences and similar events; Carried out independent research and acted as principal investigator and project leader; Acted as a referee and contributed to peer assessment; Updated knowledge and understanding in field; Disseminated conceptual and complex ideas to a wide variety of audiences using appropriate media and methods to promote understanding; Led and developed internal and external networks to foster collaboration and share information and ideas; Acted as a line manager, supervising work of others, for example in research teams, projects, or as supervisor when required; Mentored junior faculty

Participated in complex and important negotiations both within the College and with external bodies. Prepared and submitted proposals and applications to external bodies (e.g. for funding and accreditation purposes); Chaired committees and participated in College decision-making and governance; Promoted work of the department locally, nationally, and internationally; Participated in strategic decisions regarding staff, student, and college-wide issues; Contributed to management of quality, audit and other external assessments

Promoted a collegial approach and developed team spirit and team coherence. Fostered interdisciplinary team work

Conducted research on intersection of leadership, culture, and communication in the professional environment. Disseminated conceptual and complex ideas to a wide variety of audiences using appropriate media and methods to promote understanding; Made presentations at national and international conferences and similar events

Ongoing Research & Publications in Progress O'Neill, K. & France, T. (accepted - editing). "Collaborators not

Competitors: Cases of Expatriate and Host Country National Cooperation".

Incardona, J., O'Neill, K., Arin, K, & Garas, S. (R&R). " An Examination of Test Mode on Achievement in an Introductory Accounting Course:  A UAE Study"

O'Neill, K. & Arin, K. "Khaleeji Leadership". (Funded Research) O'Neill, K., Huang, V., & Albers, R. "Mobile Technology:

Facilitator of Student Self-Motivation in Project-based Learning" (Funded Research)

O'Neill, K. & Albers, R. "From Learning Places to Learning Spaces: Communication Channel Preferences of Business Communication Students at Zayed University" (Funded Research)

Boitano, A. & O'Neill, K."Caracteristicas de lideres y colaboratores" (Characteristics of Leaders and Followers)

O'Neill, K. & Hussain, T. "When East Clashes with West: Ethical Challenges to Conducting Research in the UAE"

O'Neill, K., Harold, B., & Yates, N. "Case Studies in Blackboard Collaborate Use in Graduate Programs at Zayed University"

Zeitzmann, H., O'Neill, K., Arin, K., & Timurcin, D. "Peeking over your fence. Why do entrepreneurs seek ideas from international markets? Evidence from Turkey".

O'Neill, K.. "The Other ‘Otherness’: Expatriate Leaders as Tokens of Status".

Selected Publications

El-Temtamy, O., O'Neill, K., & Midraj, S. (2016). Undergraduate employability training and employment: A UAE study. Higher Education, Skills and Work-based Learning.

O'Neill, K., Hodgson, S., & Al Mazrouei, M. (2015). Employee Engagement and Internal Communication: A United Arab Emirates Study, Middle-East Journal of Business, 10(4).

O'Neill, K. (2015). Capturing Everyday Leadership - Everywhere, Anywhere, In C. Gitaski and T. Waller (Eds.), Recipes for the Wireless Classroom: Mobile Learning Activities. Dubai: TESOL Arabia. Rashedi, N., Al Shamsi, A., Rashed, M., Sinczak, T., Hodgson, S., &

O’Neill, K. (2015). Social Marketing, Education and the Female Workforce: A Comparison of United Arab Emirates and Kingdom of Saudi Arabia. Middle East Journal of Business, 10 (1), 39-49.

O’Neill, K. (2011). Antioch University, United States of America. Communication Channels Utilized by Emirati Females to Enact Leadership

Munley, A., Couto, R., & O'Neill, K. (2010). Leadership Cultures, Political and Civic Leadership

O'Neill, K. (2009). Leadership and Discourse at Work: Interactions of Humor, Gender, and Workplace Culture. Discourse Studies 

O'Neill, K. & Buckingham, J. (2008). The use of ICT in the education of pre-service business professionals, In P. Davidson, J. Shewell and W.J. Moore (Eds.), Educational Technology in the Arabian Gulf: Theory, Research and Pedagogy. Dubai: TESOL Arabia

O'Neill, K. (2009). Leadership and Discourse at Work: Interactions of Humor, Gender, and Workplace Culture. Discourse Studies 

O'Neill, K. (2007). Teaching with wikis and blogs. The Blend, 1 (3), 1

Selected Presentations O'Neill, K. (2015). Leadership Communication: Perspectives from

Emirati Women. International Leadership Association Annual Conference, Barcelona, Spain.

O'Neill, K. (2015). No More Stereotypes: Leadership Today in the Arabian Gulf. International Leadership Association Annual Conference, Barcelona, Spain.

O'Neill, K. (2015). Leaders Listen. Qeyadi Leblady Leadership Program. Zayed University, Abu Dhabi, United Arab Emirates.

Roberts, D., Al-Kuwari, F., & O'Neill, K. (2011). The Effective Leader: A Qatari Perspective. International Leadership Association Annual Conference, London, Great Britain

O'Neill, K. (2011). The 'Effective' Leader: A Khaleeji Perspective. The INSEAD Abu Dhabi Academic Socio-Economic Research Conference, Abu Dhabi, United Arab Emirates

O'Neill, K., Hippensteele, S., Menck, C., Couto, R., & Booysen, L. (2010). Leadership and Culture. International Leadership Association Annual Conference, Boston, Massachusetts, USA

O'Neill, K. (2009). Globalized Networked Learning Environments: Transforming Education to Develop Global Leaders. International Leadership Association Annual Conference, Prague, Czech Republic

O'Neill, K. (2006). The Essence of Effective Leadership: Micro-messages. Women as Global Leaders, Abu Dhabi, United Arab Emirates

O'Neill, K. (2006). Communication for Business Leaders. Women and the Business World, Abu Dhabi, United Arab Emirates

Communication, Leadership, and Culture Consultant; Researcher and Professional Writer (1998-2016)Provided customized consultancy and advisory services on a range of subject matter, including communication, leadership, and cross-cultural management strategy. Clients came from the public and private sector: Critical National Infrastructure Authority (UAE), Cleveland Clinic (USA-UAE), Ministry of Education (Japan), TrueEvolution (UAE), Emirates Foundation (UAE), Oliver Wyman (Worldwide), Ferrari World (UAE), Ventures Middle East (UAE), American Chamber of Commerce-AmCham (USA-UAE), RasGas (Qatar), Mercer Leadership & Organisation Performance (UK), Raytheon (Worldwide)

Coached executives on culturally-appropriate interpersonal communication. Analyzed professional, socio-cultural, organizational, and political contexts to identify areas of strength, threat, and opportunity in order to design, create, and implement tailor-made, client-specific solutions including communication plans; Maintained client confidentiality; Taught in-house seminars and make large-group presentations on cultural aspects of employee recruitment, on-boarding, retention, and cross-cultural employee relationships

Supervised graduate theses Internal Communication Preferences in a Family Owned Multinational

Corporation. M.A. in Communication, Zayed University (2016) Employee Engagement and Internal Communication: A United Arab

Emirates Study. M.A. in Communication, Zayed University, United Arab Emirates (2013)

Communicating Engagement: Have the Rules Changed in Today’s Globalized Workplace? MSc. in Business Management, University of Glamorgan, Wales (2013)

Evaluating Western Corporate Social Responsibility Descriptions and Frameworks in an Islamic Context, MSc. in Business Management, University of Glamorgan, Wales (2013)

Starting Up a Business in Abu Dhabi – Human Resource Management Challenges, MS in Global Human Resource Management, University of Liverpool, England (2012)

Associate Faculty, Thunderbird Educator Network, Thunderbird School of Global Management, Glendale, Arizona, United States of America (June 2012-December 2014)Delivered research and professional expertise to a network of approximately 200 educators on five continents with the capability and capacity to deliver dynamic global learning solutions to government, NGO, and private sector organizations

The core of the Thunderbird Educator Network is its global array of distinguished full-time faculty at Thunderbird School of Global Management and affiliated faculty members, industry experts, coaches, and trainers from around the globe. These top-quality educators have consistently been ranked among the best Executive Education faculty by Financial Times.[ http://www.thunderbird.edu/executive-education/educator-network]

Helped clients fix issues, or deliver strategic priorities, that they otherwise could not do by themselves. Assisted with issues that can be solved by education on problems or strategies that have complex global aspects

Offered a whole client experience where executive participants prepared well, learned new ideas, made sense for their unique context, and embedded those new ideas in their work in ways that created value for the organization. This in turn, created value and prosperity in the communities, societies, and countries within which client companies operated

Faculty Member, University of Alaska, Anchorage, Alaska, United States of America (January 1996-July 1998)Provided undergraduate instruction, offered academic advising, and participated in service and administrative activities that support College and University mission and vision

World Languages Department Spanish I (SPAN 101) Spanish II (SPAN 102)

English Department ESL Life Skills (ALC 003) Oral Fluency (ESL 103)

Vocabulary Enhancement I (ESL 108) Vocabulary Enhancement II (ESL 109)

Developmental Education Department Grammar Fundamentals (ENGL 067) ESL Reading (ESL 094D) Speaking & Listening (ESL 094B)

Classroom Teacher (Pre-Kindergarten), Congregation Beth Shalom, Anchorage, Alaska, USA (September 1994-January 1996)Anchorage School District-approved education program focusing on social-emotional learning, communication and language, gross and fine physical activity, and cognitive development

Delivered individual and group academic instruction. Provided guidance in completing classroom activities; Supported students to achieve academic and personal goals in preparation for entry to K-12 classroom environment (e.g., numeracy, literacy); Performed data collection for Administrative team and to meet government regulation; Updated parents and Administrative team on student progress; Coached students; Advocated for students as required; Ensured confidentiality; Provided utmost care to children needing special attention; Handled tense and challenging situations affectionately and effectively; Reported to appropriate authority issues and concerns; Remained informed of conventional and modern educational methods; Remained approachable and friendly with all children and school faculty and staff; Maintained open-mindedness; Exercised patience; Demonstrated excellent communication skills; Possessed solid interpretational skills; Maintained flexibility, adaptability, and sense of humor; Adhered to guidelines and worked towards objectives of school; Attended and participated in required meetings; Engaged in collateral contact with therapists and other members of student support teams a professional manner; Assisted Head Teacher in development of individual student and class goals and objectives; Prepared and maintained appropriate learning environment; Complied with rules and policies in regards to safety; Supervised teaching staff; Created learning materials

Social skills training. Identified opportunities for students to learn to adapt to and face challenges of environment while conscious of situations that required assistance; Maintained respectful relationships; Modeled appropriate behavioral expectations; Coached students on necessary tools to better cope in different social situations; Assisted development of awareness of self and of others; Aided children to identify and manage emotions; Supported positive social interactions challenges; Reinforced perspective-taking and social communication skills; Aided students to become more aware of peers and environment and build social skills to equip students with right tools to adjust to social situations as well as to develop and maintain friendships; Facilitated social integration; Supported physical and occupational therapy development; Assisted to overcome fears and resistance of everyday phenomena; Built self-confidence; Built self-direction; Encouraged basic developmentally appropriate skills and practices

Classroom Teacher (Education), United States Peace Corps, Republic of Kiribati (September 1991-March 1992)Provided technical assistance and development opportunities to socio-economically under-served communities

Physical Education Biology History

Removed from post for personal security (Non-disciplinary discontinuance of service)

Volunteer & Service Activities [selected]

Member, UAE Relations Committee, AmCham-the American Chamber of Commerce in Abu Dhabi, UAE (2013-2015)

Member, Women in Business Committee, AmCham-the American Chamber of Commerce in Abu Dhabi, UAE (2013-2014)

Organizer/Moderator, Annual Roundtable Summit, AmCham-the American Chamber of Commerce in Abu Dhabi, UAE (2011-2013)

Member, Association-Board Communications Committee, American Community School of Abu Dhabi, UAE (2007-2011)

Volunteer, Zayed University, UAE (2001-2016)

Member, Educational Technology Committee (2011-2015) Member, College of Business' Strategic Steering Committee/ College Council

(2009-2015) Developer & Organizer, Zayed University Leadership Programs (2006-2015)

Organizer, Women as Global Leaders Conference (2005-2012) Chair, Accreditation/Assurance of Learning Committee, College of

Business/AACSB Accreditation (2005-2011) Steering Committee Member/Standard Chair, Middle States Commission for

Higher Education Accreditation (2005-2010) Chair, University-wide Language Development Taskforce (2004-2010) Chair, University-wide Student Affairs Committee (2003-2006) Facilitator, Athena Leadership Workshop Series (2002-2003) Advisor, English Language Educator Performance Tool, UAE Ministry of

Education (2001-2002)

Instructor, Miyagi-Australia Exchange Program, Japan (1999-2000)

Musician, Taiko Fire, Furukawa, Japan (1998-2000)

Coach, Anchorage Junior Nordic, Alaska, USA (1995-1998)

President (Pledge Class) & Member, Alpha Gamma Delta, Indiana University, USA (1988-1991)

Interpreter & Host, Vermont Refugee Assistance, USA (1986-1987)

Coach (Track), Special Olympics, Vermont, USA (1986)

Founder & Organizer, Hands Across Vermont, USA (1986)