Justin Freeman87 River Road Cell: 860-938-5437New Milford, CT 06776 Email: justindrum@gmail.com

EDUCATION: Western CT State University, Danbury, CT    January 2010- May 2012· Graduate of Ancell School of Business: Bachelors of Business Administration, Management. · Concentration in Supply Chain Management.· Active in Jane Goodall’s Roots and Shoots community organization.· Dean’s list, GPA 3.5

Berkeley College, New York, NY       September 2000-March 2002 · Associates degree in Marketing Management              · President’s List, Dean’s List, GPA 3.9· Vice President-paralegal club · Participant in Berkeley College Leadership Conferences

WORK HISTORY:  Eastern Account Systems, Danbury, CT November 2013-CurrentCustomer Service Representative· Trouble-shoot billing disputes, create payment arrangements and payment plans within framework of

Comcast policies, and de-escalate calls to maintain high levels of customer satisfaction.· Create/cancel and/or update work orders to coincide with technician and home owner schedules.· Handle over 70 calls daily with average of 40 percent payment rate with $6000 in daily revenue to maintain top 10% in metrics among 200 other reps.

Educational Innovations, Bethel, CT July 2012-December 2012Assistant Inventory Manager· Pull inventory from warehouse to fulfill customer orders in a timely and accurate manner.· Maintain database integrity to reduce stock outs and backorders.· Assist purchasing department in creating recurring automatic shipments from vendors. · Cross-reference daily merchandise received with P.O’s to maintain accurate stock levels.

Bank Street Tavern, New Milford, CT          July 2010-September 2011 Assistant Manager· FOH manager for upscale contemporary American restaurant· Scheduled shifts for all staff FOH, booked bands for weekend entertainment, closed out registers, acted

as bartender, waiter, maître de, barback, busboy, dishwasher, and pantry chef when needed.

People’s Products, Newington, CT        January 2009-September 2009 Sales Representative · Residential sales of windows, siding, and roofing. · Close rate of 30% versus company average of 20%.· Wrote estimates and contracts on site using excel spreadsheets. · Average sale of $14,000· Salesman of the month in March 2009 with sales of 110k.

Home Depot, New Milford, CT    December 2006 – October 2007 Sales Specialist · Provided professional consultation and estimates to customers interested in remodeling projects.· Sold over 400k of product during tenure.· Acted as liaison between clients and installers to ensure job was completed on time to specs.

ADT Security Services, New York, NY            August 2005-June 2006 Security Consultant/Outside Sales Rep · Provided security solutions to businesses owners. · Found new clients by prospecting, cold calling, networking with contractors and building managers. · Handled all facets of the sales pipeline and provided extensive post close technical and customer service support.

· Retained 115% average of annual quota with average annual sales of 500k.

Fabric Imports Inc., New Milford, CT              June 2002-October 2004   Account Manager, Sales, and Customer Service · Logged over 55,000 miles covering territory from Maine to Virginia · Intensive prospecting, qualifying, and appointment setting by cold calling and referrals.· Net sales of over 600k within second year.· Increased the total number of accounts within territory by over 60%.· Designed and implemented a File Maker Pro database to keep track of clients and purchase history. · Handled all customer service issues. · Proactively worked with CEO on product development, sourcing, and ways to crossover existing

products to new markets.

SKILLS: Proficient in both Macs and PCs; Experienced in MS Office suite, database management and online research. Adept at creating Excell spreadsheets for budgets, sales forecasts, etc. Familiar with SAP and other types of ERP software as well as CRM software such Salesforce. Excellent communication and team building skills.

  References Available Upon Request