Juniper Bridge Ltd | Suite 5, Crescent House | Yonge Close, Eastleigh |

Hampshire SO50 9SX 0845 683 6966 | www.juniperbridge.com |

sales@juniperbridge.com

Full managed device, network and support solutions | 0845 683 6966

Our client provides IT and communications solutions exclusively to the

Salon and Spa sectors. Services include comprehensive VOIP call manager

and data solutions along with all relevant connectivity. A survey of this

sector revealed that 1 in 5 calls are lost due to unattended phones. Our

client quickly realised that refined hosted voice and data service could

dramatically reduce business lost to call abandonment and a monitoring

platform would be critical for the success. The high profile nature of the

Salons support also commanded a gold plated service and each site has

built in circuit redundancy. Several solutions were trialled however they

were deemed too complicated and too expensive. The Juniper Bridge

SONAR ultimately selected as it was the perfect hosted solution with

enhanced control, flexibility and a vastly reduced cost. Having in excess of

150 sites under management, our client is able to offer a fully managed

solution that allows proactive notification of any potential problems such as

slow speeds and local LAN issues. The SONAR platform allows our client

both the ability to deal with the alert directly or fail-over the alert to the

Juniper Bridge operations centre.

The Sonar platform displays an operational dashboard with geo locations of

all their UK and European sites. This is backed up by email and SMS alert

functions that can automatically notify the correct operational unit. Alerts

that come into the Network Operations centre at Juniper Bridge are quickly

expedited by the staff who call the site to inform them of a potential issue

and to start diagnostics. After covering off some basic support questions,

we can quickly ascertain the nature of the problem. From this point we can

now follow the local disaster recovery plan.

All of this means the Salon or Spa can benefit from a seamless and

uninterrupted service. Our client charges this service out on a per site basis

and has seen a 100% uptake as the value it brought to the end to end

solution was priceless.

24x7 Customer Support | Case Study – Sonar Deployment

Sonar is a versatile platform that hands you the power to manage your network and customer sites using four simple protocols. It is a powerful and very easy to use interface providing network information for any IP enabled device in the field. Sonar comes packaged within the CloudKeeper software suite and can be used as a stand alone product or as part of an outsourced technical support package.

The alerting can be viewed via a custom GUI wallboard that can be displayed within your own premises. With SMS and email capabilities your operational teams can be instantly alerted to network changes and potential problems.

With SNMP monitoring you can gather various system capabilities of the device or you can choose to set up basic ICMP replies. The system also allows the end user to configure individual ports in a device to gather the status of an application.

Web site home page monitoring can help you to determine the status of any web page in the world. SONAR is so flexible it can be implemented into an MPLS network with a deployment of a secure probe to collect the data.

You can of course hand all the support aspects off to Juniper Bridge to be managed by our 24x7 technical team.

Multi site managed service deployment CloudKeeper software deployment.

Proactive CPE monitoring and alerting to remote engineering resource.

Multi site TCP, ICMP and SNMP monitoring tool deployed to support a managed service.

White label OoH support 24x7x365.

JuniVerdict “Using SONAR to compliment your

existing infrastructure can make the all the

difference to your products and services. You will

never know your brake lights or out unless

someone notifies you. SONAR monitoring with a

fully operational 24/7 call centre on hand means

we will always have your customers back.”

March 2015 SCJ

Why not build a white label managed service for your

clients?

Fully resilient

and scalable service

ICMP, TCP, SNMP and

Web monitor

Low set up fee and per IP pricing model

Manage any IP device

anywhere in the world

Multi-tenant White Label

solution