june 27, 2013 emergency preparedness & response training · 3 union gas service area major...
TRANSCRIPT
Terry McGivern Manager, Emergency Response Planning & System Security Union Gas
JUNE 27 , 2013
Emergency Preparedness & Response Training
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Training & Assessment Programs
1. About Union Gas & Emergency Response
Overview
2. District Duty Manager
3. Corporate Emergency Manager
4. Emergency Response Plan
• for Executive and EOC support groups
5. Emergency Response Plan Refresher
6. First Responders
7. Competency Assessment Program
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Union Gas Service Area
Major Canadian natural gas storage, transmission and distribution company based in Ontario with over 100
years of experience and safe service to our customers
Assets of $5.8 billion in Ontario and annual revenue of approximately $1.7 billion
2,200 employees – One of Canada's Top 100 Employers for 2011, 2012 & 2013
Emergency Response Overview
• Approximately 450 Utility Service Representatives (USR’s) and 50 Operations Technicians
• All respond to emergencies as part of their day-to-day activities and participate in a standby rotation for after hours and weekends
• USR’s trained to work both upstream and downstream of the meter
• Emergency Call Handling centralized (20 staff) 24 x7
• Emergency Dispatch in three locations
• One is 24 x 7
• Two are Monday to Friday, normal business hours
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Emergency Response Overview
• Approximately 11,500 priority 1 calls responded to each year
• 857 pipeline hits in 2012
• Required by regulator to respond to 90% within 60 minutes (from call receipt to on premise)
• In 2012, 98.3% responded to within 60 minutes
• In 2012 average response time was 29 minutes
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Challenges
• Aging workforce and loss of pipeline system familiarity
• 200 USR’s hired since 2005
• Geography
• It takes approximately 20 hours to drive from one end of our service area to the other (1,750 km or 1,100 miles) – equivalent in distance from Chicago to Houston
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District Duty Manager
This program is mandatory for all field managers who
participate in the 24x7 duty manager rotation and is
comprised of the following six modules:
• Inside & Outside Leak/Odour Investigation
• Valve & Pipeline Inspection & Maintenance
• Mapping, Pipeline Locating & Corrosion
• Stopping & Tapping
• B149 Natural Gas & Propane Code, Meters & Regulators
• Emergency Response Plan & Media Training
Note: This program is 19 days in duration
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District Duty Manager
Self Assessment (sample)
Inside/Outside Leak Investigation: This module covers the methods and
procedures involved in the response to and safe investigation of unauthorized
releases of natural gas and/or its bi-products. The module provides actual field
simulations of carbon monoxide and natural gas leakage (inside/outside) and
instructs on how to effectively direct those personnel involved in the investigation.
You must have sufficient procedural knowledge to manage front line employees in
the following topics. In order to be exempt from this module you must have
knowledge of all of the bolded items.
Evacuation Protocol as per UPM Pinpointing underground leakage
CO investigation Classifying leaks
Natural gas/odor investigation Gas survey equipment (D-Pak)
Check venting Checking for leaks after damage
repair
Leak testing house piping Forms (plant damage)
CO protocol and forms
Underground migration patterns (slope, soil types, etc.)
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ERP - Duty Manager
• ERP training associated with the District Duty
Manager program is focused primarily on the District
EOC (DEOC) and ICP
• While an overview of the entire plan is provided, the
bulk of the time is spent in exercises/simulations
where both the DEOC and ICP are active. Attendees
spend time role playing in each of the two
organizational structures
• Day 3 is spent learning how to respond to media
enquiries and includes some role playing and video
taping
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Corporate Emergency Manager
This training is mandatory for all managers who
participate in the 24 x 7 corporate emergency manager
rotation and is comprised of the following six modules:
• Inside & Outside Leak/Odour Investigation
• Valve & Pipeline Inspection & Maintenance
• Stopping & Tapping
• B149 Natural Gas & Propane Code, Meters & Regulators
• Emergency Response Plan & Media Training
• Emergency Operations Centre (EOC)
Note: This program is 15.5 days in duration
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Emergency Response Plan - EOC
This version of the ERP training program is designed for
company executives and employees who would be
participating in an EOC, including those in support roles
(e.g. Legal, Insurance Services,Distribution Planning)
While an overview of the entire plan is provided, the bulk
of the time is spent on Section 3 (Organization) with emphasis on roles and responsibilities
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Sections of the Manual
1. Table of Contents
2. Introduction
3. Organization
4. Incident Response
5. Incident Recovery
6. Notification & Contact Info- Internal
7. Notification & Contact Info- External
8. Glossary
9. Security
10. Affiliates
11. For future use
12. District Specific
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Section 3 - Organization
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Administration Section Chief
Operations Section Chief
Logistics Section Chief
DEOC Coordinator
EOC Director
Spectra CRC
Logistics Lead Operations Lead
Operations Lead
UG Responders
Contractors
Planning Lead
Union Gas Incident Commander
Union Gas EEG
Strategic
Tactical
Executive Emergency Group
The EEG will be activated when an incident
warrants a Full readiness level
• Primary responsibility is to provide senior
strategic decision making during an
emergency situation
• Receives incident updates and
recommendations from the EOC and
communicates directly with the Corporate
Response Center (CRC)
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Emergency Operations Center
The Emergency Operations Centre (EOC)
manages large scale emergency operations
It will be mobilized to provide senior decision-
making and support to District level emergency
operations
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EOC Functions
• Coordinate and provide resources and other support
as needed to aid in Emergency Operations (legal,
engineering, capacity planning)
• Serves in a liaison capacity with the EEG
• Serves in a liaison capacity with specific industry,
government and regulatory agencies who may be
involved in an emergency
• Provide public and media relations resources
• Anticipate and plan for long term emergency
operations (additional internal support,
implementation of mutual aid agreements)
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District EOC (DEOC)
The District Emergency Operations Centre
serves as a management facility for District
Level emergency operations
It will be mobilized to support field response
activities
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DEOC Functions
• Understand and approve the ICP emergency
response and recovery plans
• Provide direct support to ICP or field resources
• Maintain local control over all emergency operations
within the District
• Obtain resources as needed to aid in Emergency
Operations
• Manage public and media relations activities within
the District
• Establish and maintain communications with the EOC
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Emergency Preparedness & Response Refresher
The annual refresher training provides an
overview of the Emergency Response Plan,
with particular emphasis on the ICS and
Incident Response
The target audience are all employees who
would be expected to participate in an ICP or
an EOC
Note: This is a new program being rolled out in 2014
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First Responder
Union Gas has partnered with Enbridge Gas
Distribution to develop a common awareness training
for Fire Fighters and First Responders
a face-to-face presentation (80 slides) delivered every 3
years or on request
includes links to AEGIS training videos and a reference
book (Pipeline Emergencies)
Note: The Canadian Gas Association is currently working on a national
training/awareness program that could be used by all member companies
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Competency Assessment Program
Our Competency Assessment Program encompasses
approximately 70 covered tasks (very similar to the OQ
program in the US)
• covers both company employees and contractors
Deficiencies discovered through the assessment process
are addressed by refresher training
• personnel must work under the direct supervision
of a qualified individual until successfully
reassessed
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Conclusion
• Union Gas has taken a broad and comprehensive approach to Emergency Preparedness & Response Training
• A specific and targeted program for all key roles that would be involved in an emergency
• These programs are of increasing importance as long tenured employees leave and are replaced by employees new to the organization and industry
• “Emergencies-R-Us”
• 31 priority 1’s responded to daily
• 2 line hits responded to daily
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QUESTIONS