june 2017 association newsletter dan flem, director ...€¦ · my latest job is with tredyffrin...

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Managed by Vacation Resorts InternationalP E R F E C T I N G T H E A R T O F H O S P I T A L I T Y

Notice of Annual Meeting of Owners

Call for NominationsTanglwood Resort Master Association, Inc. is holding its Annual Meeting of Owners in the Activities Building at Tanglwood Resorts, 9 Crest Drive, Hawley, PA on Saturday, October 28, 2017 at 1:00 p.m. Please take note that three (3) seats on the Board of Directors is up for election at this year’s Annual Meeting.

Interested owners willing to serve on the Board of Directors should complete the enclosed Nomination Form which must be received by August 18, 2017 so that the slate of candidates and their biographies may be distributed to your fellow owners prior to the Annual Meeting. An absentee ballot will also be mailed out at that time for those who cannot vote in person at the Annual Meeting.

You must be an owner in good standing (maintenance fees current) who is at least 21 years old and a US citizen. There is no compensation for Board service; however, all qualified travel expenses are reimbursed. You must be willing and able to attend approximately six (6) meetings per year, mostly at Tanglwood Resorts but at times at other locations as deemed most convenient to a majority of the Board.

Please return the Nomination Form by August 18, 2017 to the following address:

Secretary Tanglwood Resort Master Association, Inc.

c/o Vacation Resorts InternationalPost Office Box 399

Hyannis, MA 02601-0399

Owner Clean Up and Appreciation Weekend

Friday, October 27, 2017Wine and Cheese Social - 7:00 p.m. to 9:00 p.m.

Saturday, October 28, 2017Continental Breakfast - 8:15 a.m.

Fun Work Assignments - 8:45 a.m.Board Meeting -10:00 a.m. Annual Meeting - 1:00 p.m.

Pot Luck Dinner - 6:00 p.m. Make your favorite dish and join in the fun. Reservations are very limited.

For more details and availability, please contactCarl Martens at the Resort 570-226-6161.

Inside this Issue

Introduction of New Board Member

Customer Satisfaction Index (CSI)

Caution...Don’t BE A VICTIM

Change of Ownership Policy

Payment Options and Use of VRI Portal

Candidate Nomination Form

Weeks Calendar

Interval International2 years for price of 1

Tanglwood Resorts

Board of Directors

Randy Barnes, President

Christine Jones, Vice President

David Zukowski, Treasurer

Patricia Leberman, Secretary

Neal Graziano, Director

Dan Flem, DirectorAS

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June 2017

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Dan FlemI was born in Philadelphia, PA and graduated from Abington High School. Following high school I enlisted into the United States Army where I spent 4 years in the regular Army in aviation working on the Army’s most used helicopters, repairing or replacing engines on Army Huey’s, Cobras and Scout helicopters. The first two years were spent stateside, first in Savannah, Georgia then overseas in Hanau, Germany for the remaining two years. My rank in the Army was a specialist.

I also spent 5 years in the Army Reserves performing duties at the Willow Grove Naval Air Base. After my services in the Army, I started working for an aerial lift company repairing aerial lift machines for 7 years in 1984. The next 20 years I was a heavy equipment mechanic working for two different companies. The first company was a dealer named Komatsu which I worked 2 years for and the second company was Allan Myers which I worked 19 years for.

My latest job is with Tredyffrin Township in the public works department with the Water and Sewer Department. I have been there 4 years now and also hold a license as a Sewer Operator for maintaining pump stations. I am also currently 1 year remarried to Elaine Carr Flem and have a son and a stepdaughter and have resided in Ambler, PA for the last 23 years.

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August 1, 2016 - May 31, 2017 Cards Sent: 783 Cards Received: 247 August 1, 2015 - May 31, 2016 Cards Sent: 846 Cards Received: 225

Tanglwood Resort Customer Satisfaction Score Overview

Customer Satisfaction Index (CSI)“What I can measure I can Manage”. CSI scores are one of a few key metrics the Board and Management use to gauge how we are doing and what we need to focus on. Similar to your child’s report card from school, it provides valuable insight about how things are really going. As you will see scores are slightly lower than last year during this time period mainly due to the housekeeping department being totally revamped and the rebuilding of the team. General Manager, Carl Martens has been doing the unit inspections since Mid-March and scores have been improving. Also lowering our scores are the worn out couches and dining room chairs which we are in the process of replacing. As a reminder, the guests are ultimately the ones that tell us how we are really doing and your comments are invaluable. We thank you for your support in helping Tanglwood increase its scores and provide great vacations!

June 2016 3

Caution - Don’t BE A VICTIMYou may have noticed over the last few years a tremendous increase in the number of postcard mailings, emails, and/or telephone solicitations you may be receiving from so-called timeshare relief companies. They typically operate under a variety of ever-changing names and offer to sell or dispose of your interval. In some cases the caller will make false representations that they work for the resort, they do not. You may initially be given the impression that the call, seminar or webinar is an opportunity to “Sell” your interval. Instead, you are presented with a compelling opportunity to PAY for relief of your ownership and its maintenance fee obligation. This “opportunity” can be made to sound very attractive and compelling, however; these companies take your money and leave a trail of false hope, unresolved promises, and possible liability in their wake.

The Board of Directors at Tanglwood Resorts is taking steps to protect owners and the Association from fraudulent transfers by enacting transfer policies. PLEASE DO NOT GET CAUGHT UP IN THIS SCAM! Remember, if it sounds too good to be true, it usually is! If you are talking to one of these companies, or thinking of dealing with one of these companies please call your General Manager first! Call Carl Martens, General Manager, at 570.226.6161!

Change of Ownership Policy After seeking legal counsel, the Tanglwood Resort Master Association has adopted a formal Change of Ownership Policy. As such, the policy is necessary to allow the resort (1) to do appropriate background searches to identify the potential involvement of a Relief Company – one which assumes ownership of an interval without a good faith intent to also assume and satisfy all of the assessment and ownership obligations associated with the transferred interval - and (2) to recover the cost of such searches, and (3) to stop these transfers before they are finalized for the purpose of protecting the interests of all owners and the financial security of the resort.

The full version may be found on www.tanglwoodresorts.com and a copy will be included in the annual fees billing.

Pre Payment Plans

You may make advance payments toward your upcoming year’s fees at any time prior to billing or due date. Many owners do this so when the fees are billed in the fall of each year, they have prepaid credits so only a small amount remains to be paid by due date – please consider this option for your next year’s fees.

Pay Online: VRI website www.vriresorts.com. If you are already registered, simply click “Owners Portal”, and then click on “Login”.

If you are new to the website, you’ll need to Register as a first time user. You must have your email address on file with VRI first. To have your email address added, simply call 1(866) 469-8222 (Monday - Friday 9:30 a.m. - 8:30 p.m. Eastern or Saturday 11:30 a.m. - 6:30 p.m. Eastern) or email [email protected].

To Register: Go to “Owners Portal”, click on “Login”, then “Click Here to Create Your Account”. Enter your Email

Address and select from the Property Code drop down, enter your Account Number, then complete the New User Security Setup and you are in. You may make a payment here. This also shows all information concerning your account including last payment, balance and upcoming reservations. Your email address must be attached to all unit/weeks so if any of your unit/weeks do not appear, please call 1(866) 469-8222 or email [email protected].

Remember, We are Here to Help - Installment Payments: We are here to help if you run into issues paying your bill on time. Don’t wait until your account is sent to outside collections as your costs will increase exponentially.

To verify your account status call Tanglwood Resorts 1(570) 226-6161 Monday - Friday to discuss your options. NOTE: Installment fees may apply and you will be restricted from any type of use (banking, renting, home resort) until your fees are paid in full. As long as your scheduled arrangement is adhered to, you will not accrue any late fees and/or interest.

Payment Options and Use of VRI Owners Portal

c/o Vacation Resorts InternationalP.O. Box 399


Tanglwood Resorts (570) 226-6161 Fax (570) 226-6579 E-mail Address [email protected] Website www.tanglwoodresorts.com

Exchange Information Interval International (800) 828-8200 RCI (877) 874-3334 Trading Places (800) 365-7617

Vacation Owner Services Assessment Billing and Collections (570) 226-6161

Reservations Information and Assistance (800) 228-2968 Bonus Time (866) 469-8222 Vacation Tyme (866) 469-8222

Still Need Assistance VRI Corporate Services (508) 771-3399 VRI Fax (508) 775-6396 VRI Website www.vriresorts.com

Board of Directors and ManagementRandy Barnes, PresidentChristine Jones, Vice PresidentDavid Zukowski, TreasurerPatricia Leberman, SecretaryNeal Graziano, DirectorDan Flem, DirectorCarl Martens, General ManagerStephen Furrer, Director of Resorts/VRIVirginia Weniger, Director of Resorts/VRI

TANGLWOOD RESORTSIMPORTANT PHONE NUMBERS

Managed by Vacation Resorts InternationalPerfecting the Art of Hospitality

www.vriresorts.com

ADDRESS SERVICE REQUESTED

PRSRT FIRST CLASS

US POSTAGEPAID

CURLEY DIRECTPERMIT 30

02601

TANGLWOOD RESORT MASTER ASSOCIATION, INC.BOARD OF DIRECTORS

Candidate Nomination Form The following information is needed to place your name on the ballot for election to the Board of Directors. This information will be summarized in the next notice mailed to all owners. Please be brief and write legibly.

Name: (Please print)Interval Week(s) Owned:

Address:

City: State: Zip:

Telephone Number(s): (Home) (Work/Cell)

Email Address:

Education:

Qualifying Experience:

Objective as Director:

Candidate’s Acceptance Signature: Date:

Becoming a member of the Board of Directors is a major responsibility and requires a firm commitment. Please do not volunteer unless you are willing and able to make this type of commitment to your resort.

In order to ensure that your name appears on the ballot for consideration by your fellow owners, this data must be received by the Secretary on or before August 18, 2017.

Mail or fax this Candidate Nomination Form to:Secretary

Tanglwood Resort Master Association, Inc.c/o Vacation Resorts International

P.O. Box 399Hyannis, MA 02601-0399

Fax No.: 508-775-6396

PLEASE FOLD OVER, SECURE STAMP AND MAIL TO ADDRESS ON REVERSE

-Please Fold Here-

❑ Please check if new address

SecretaryTanglwood Resort Master Association, Inc.

c/o Vacation Resorts InternationalPost Office Box 399


-Please Fold Here-

PLACE STAMPHERE

2018 Friday Saturday

to Friday to Saturday

Tanglwood ResortsWeeks Calendar





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Week

Managed by Vacation Resorts International

Jan. 5 – Jan. 12Jan. 12 – Jan. 19Jan. 19 – Jan. 26Jan. 26 – Feb. 2Feb. 2 – Feb. 9Feb. 9 – Feb. 16Feb. 16 – Feb. 23Feb. 23 – Mar. 2Mar. 2 – Mar. 9Mar. 9 – Mar. 16Mar. 16 – Mar. 23Mar. 23 – Mar. 30Mar. 30 – apr. 6apr. 6 – apr. 13apr. 13 – apr. 20apr. 20 – apr. 27apr. 27 – May 4May 4 – May 11

May 11 – May 18May 18 – May 25May 25 – June 1June 1 – June 8June 8 – June 15June 15 – June 22June 22 – June 29June 29 – July 6July 6 – July 13July 13 – July 20July 20 – July 27July 27 – aug. 3aug. 3 – aug. 10

aug. 10 – aug. 17aug. 17 – aug. 24aug. 24 – aug. 31aug. 31 – Sep. 7Sep. 7 – Sep. 14Sep. 14 – Sep. 21Sep. 21 – Sep. 28Sep. 28 – Oct. 5Oct. 5 – Oct. 12Oct. 12 – Oct. 19Oct. 19 – Oct. 26Oct. 26 – nOv. 2nOv. 2 – nOv. 9nOv. 9 – nOv. 16nOv. 16 – nOv. 23nOv. 23 – nOv. 30nOv. 30 – Dec. 7Dec. 7 – Dec. 14Dec. 14 – Dec. 21Dec. 21 – Dec. 28Dec. 28 – Jan. 4

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Perfecting the Art of Hospitality

Week

Jan. 6 – Jan. 13Jan. 13 – Jan. 20Jan. 20 – Jan. 27Jan. 27 – Feb. 3Feb. 3 – Feb. 10Feb. 10 – Feb. 17Feb. 17 – Feb. 24Feb. 24 – Mar. 3Mar. 3 – Mar. 10Mar. 10 – Mar. 17Mar. 17 – Mar. 24Mar. 24 – Mar. 31Mar. 31– apr. 7apr. 7 – apr. 14apr. 14 – apr. 21apr. 21 – apr. 28apr. 28 – May 5May 5 – May 12


aug. 11 – aug. 18aug. 18 – aug. 25aug. 25 – Sep. 1Sep. 1 – Sep. 8Sep. 8 – Sep. 15Sep. 15 – Sep. 22Sep. 22 – Sep. 29Sep. 29 – Oct. 6Oct. 6 – Oct. 13Oct. 13 – Oct. 20Oct. 20 – Oct. 27Oct. 27 – nOv. 3nOv. 3 – nOv. 10nOv. 10 – nOv. 17nOv. 17 – nOv. 24nOv. 24 – Dec 1Dec. 1 – Dec. 8Dec. 8– Dec. 15

Dec. 15 – Dec. 22Dec. 22 – Dec. 29Dec. 29 – Jan. 5

Jan. 6 – Jan. 13Jan. 13 – Jan. 20Jan. 20 – Jan. 27Jan. 27 – Feb. 3Feb. 3 – Feb. 10Feb. 10 – Feb. 17Feb. 17 – Feb. 24Feb. 24 – Mar. 3Mar. 3 – Mar. 10Mar. 10 – Mar. 17Mar. 17 – Mar. 24Mar. 24 – Mar. 31Mar. 31– apr. 7apr. 7 – apr. 14apr. 14 – apr. 21apr. 21 – apr. 28apr. 28 – May 5May 5 – May 12


aug. 11 – aug. 18aug. 18 – aug. 25aug. 25 – Sep. 1Sep. 1 – Sep. 8Sep. 8 – Sep. 15Sep. 15 – Sep. 22Sep. 22 – Sep. 29Sep. 29 – Oct. 6Oct. 6 – Oct. 13Oct. 13 – Oct. 20Oct. 20 – Oct. 27Oct. 27 – nOv. 3nOv. 3 – nOv. 10nOv. 10 – nOv. 17nOv. 17 – nOv. 24nOv. 24 – Dec 1Dec. 1 – Dec. 8Dec. 8– Dec. 15

Dec. 15 – Dec. 22Dec. 22 – Dec. 29Dec. 29 – Jan. 5

Jan. 7 – Jan. 14Jan. 14 – Jan. 21Jan. 21 – Jan. 28Jan. 28 – Feb. 4Feb. 4 – Feb. 11Feb. 11 – Feb. 18Feb. 18 – Feb. 25Feb. 25 – Mar. 4Mar. 4 – Mar. 11Mar. 11 – Mar. 18Mar. 18 – Mar. 25Mar. 25 – apr. 1apr. 1 – apr. 8apr. 8 – apr. 15apr. 15 – apr. 22apr. 22 – apr. 29apr. 29 – May 6May 6 – May 13

May 13 – May 20May 20 – May 27May 27 – June 3June 3 – June 10June 10 – June 17June 17 – June 24June 24 – July 1July 1 – July 8July 8 – July 15July 15 – July 22July 22 – July 29July 29 – aug. 5aug. 5 – aug. 12

aug. 12 – aug. 19aug. 19 – aug. 26aug. 26 – Sep. 2Sep. 2 – Sep. 9Sep. 9 – Sep. 16Sep. 16 – Sep. 23Sep. 23 – Sep. 30Sep. 30 – Oct. 7Oct. 7 – Oct. 14Oct. 14 – Oct. 21Oct. 21 – Oct. 28Oct. 28 – nOv. 4nOv. 4 – nOv. 11nOv. 11 – nOv. 18nOv. 18 – nOv. 25nOv. 25 – Dec. 2Dec. 2 – Dec. 9Dec. 9 – Dec. 16Dec. 16 – Dec. 23Dec. 23 – Dec. 30Dec. 30 – Jan. 6


to Friday to SaturdayJan. 5 – Jan. 12Jan. 12 – Jan. 19Jan. 19 – Jan. 26Jan. 26 – Feb. 2Feb. 2 – Feb. 9Feb. 9 – Feb. 16Feb. 16 – Feb. 23Feb. 23 – Mar. 2Mar. 2 – Mar. 9Mar. 9 – Mar. 16Mar. 16 – Mar. 23Mar. 23 – Mar. 30Mar. 30 – apr. 6apr. 6 – apr. 13apr. 13 – apr. 20apr. 20 – apr. 27apr. 27 – May 4May 4 – May 11



Jan. 4 – Jan. 11Jan. 11 – Jan. 18Jan. 18 – Jan. 25Jan. 25 – Feb. 1Feb. 1 – Feb. 8Feb. 8 – Feb. 15Feb. 15 – Feb. 22Feb. 22 – Mar. 1Mar. 1 – Mar. 8Mar. 8 – Mar. 15Mar. 15 – Mar. 22Mar. 22 – Mar. 29Mar. 29 – apr. 5apr. 5 – apr. 12apr. 12 – apr. 19apr. 19 – apr. 26apr. 26 – May 3May 3 – May 10

May 10 – May 17May 17 – May 24May 24 – May 31May 31 – June 7June 7 – June 14June 14 – June 21June 21 – June 28June 28 – July 5July 5 – July 12July 12 – July 19July 19 – July 26July 26 – aug. 2aug. 2 – aug. 9


Jan. 4 – Jan. 11Jan. 11 – Jan. 18Jan. 18 – Jan. 25Jan. 25 – Feb. 1Feb. 1 – Feb. 8Feb. 8 – Feb. 15

Feb. 15 – Feb. 22Feb. 22 – Feb. 29Feb. 29 – Mar. 7Mar. 7 – Mar. 14Mar. 14 – Mar. 21Mar. 21 – Mar. 28Mar. 28 – apr. 4apr. 4 – apr. 11apr. 11 – apr. 18apr. 18 – apr. 25apr. 25 – May 2May 2– May 9

May 9 – May 16May 16 – May 23May 23 – May 30May 30 – June 6June 6 – June 13June 13 – June 20June 20 – June 27June 27 – July 4July 4 – July 11July 11 – July 18July 18 – July 25July 25 – aug. 1aug. 1 – aug. 8

aug. 8 – aug. 15aug. 15 – aug. 22aug. 22 – aug. 29aug. 29 – Sep. 5Sep. 5 – Sep. 12Sep. 12 – Sep. 19Sep. 19 – Sep. 26Sep. 26 – Oct. 3Oct. 3 – Oct. 10Oct. 10 – Oct. 17Oct. 17 – Oct. 24Oct. 24 – Oct. 31Oct. 31 – nOv. 7nOv. 7 – nOv. 14nOv. 14 – nOv. 21nOv. 21 – nOv. 28nOv. 28 – Dec. 5Dec. 5 – Dec. 12Dec. 12 – Dec. 19Dec. 19 – Dec. 26Dec. 26 – Jan. 2

Jan. 3 – Jan. 10Jan. 10 – Jan. 17Jan. 17 – Jan. 24Jan. 24 – Jan. 31Jan. 31 – Feb. 7Feb. 7 – Feb. 14Feb. 14 – Feb. 21Feb. 21 – Feb. 28Feb. 28 – Mar. 6Mar. 6 – Mar. 13Mar. 13 – Mar. 20Mar. 20 – Mar. 27Mar. 27 – apr. 3apr. 3 – apr. 10apr. 10 – apr. 17apr. 17 – apr. 24apr. 24 – May 1May 1 – May 8

May 8 – May 15May 15 – May 22May 22 – May 29May 29 – June 5June 5 – June 12June 12 – June 19June 19 – June 26June 26 – July 3July 3 – July 10July 10 – July 17July 17 – July 24July 24 – July 31July 31 – aug. 7aug. 7 – aug. 14

aug. 14 – aug. 21aug. 21 – aug. 28aug. 28 – Sep. 4Sep. 4 – Sep. 11Sep. 11 – Sep. 18Sep. 18 – Sep. 25Sep. 25 – Oct. 2Oct. 2 – Oct. 9Oct. 9 – Oct. 16Oct. 16 – Oct. 23Oct. 23 – Oct. 30Oct. 30 – nOv. 6nOv. 6 – nOv. 13nOv. 13 – nOv. 20nOv. 20 – nOv. 27nOv. 27 – Dec. 4Dec. 4 – Dec. 11Dec. 11 – Dec. 18Dec. 18 – Dec. 25Dec. 25 – Jan. 1

june 2017 association newsletter dan flem, director ...€¦ · my latest job is with tredyffrin...

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