july 2015 rha oregon update newletter

A monthly newsletter published by the Rental Housing Alliance Oregon

July 2015

www.rhaoregon.org

Formerly the Rental Housing Association of Greater Portland

rhaest. 1927

In this issue:

Starry Night Event page 3

Robin Lashbaugh page 6 Dear Maintenance Men page 7 & 8

Landlady Katie page 8

Apartment Security, What Can You Do? page 9 - 10 & 15

Annual RHA Family Picnic page 13

Early Picnic Sponsers page 14

Helping people off the street and into housing. See page 3

Under a starry night

VISIT www.fhco.orgFAIR HOUSING COUNCIL OF OREGON

RENTAL HOUSING ALLIANCE OREGON

SUPPORTS FAIR HOUSING

RENTAL ALLIANCE UPDATE July 2015 3www.rhaoregon.org

Starry Night EventWednesday July 15 2015 at 6 pm

Table of Contents

Starry Night Event | page 3

President’s Message | page 4

RHA Mark Your Calendar | page 5 Robin Lashbaugh| page 6 Dear Maintenance Men | page 7 & 8 Landlady Katie | page 8

Apartment Security, what can you do? | page 9 - 10 & 15

New Member Meeting | page 11

RHA Oregon Annual Picnic |page 13

Early Picnic Sponsors | page 14 & 15 The Preferred Service Guide | page 19-22

Menu: Outdoor BBQ, Complimentary Wine & Beer

When: Wednesday July 15, 2015 at 6:00pm Where: RHA Oregon Conference Annex, 10520 NE Weidler, Portland, OR 97220 Cost: $19.00 Per Person

Call 503-254-4723 to register

Come join RHA Oregon for a wonderful evening of music, food, and fun, all for a great cause. The proceeds from this event go to JOIN Connecting the street to a home.JOIN helped 560 individuals transition from homelessness to permanent housing in 2014· This includes 102 families with over 161 children under the age of 18· 91 of these households were chronically homeless single individuals· 82% of the households helped into housing retained their housing for at least 12 months· JOIN’s retention team made more than 8,000 friendly visits to people in their new homes· JOIN serves an average of 200 individuals each week at the “House” or basic service center.JOIN’ Day Center, or what they call ‘the House,’ provides critical basic services to 80-100 people every Monday through Friday. Services include restrooms, showers, a mailing address, laundromat vouchers, hygiene items, clothing resources, referral information, coffee, conversation, and a refuge from the weather. Many of the services at the House are provided through a barter system where those accessing services exchange their time in return for what they need. This system fosters a sense of dignity among those accessing services, and creates a community where everyone is investing their time and opinions and talents.Last year RHA Oregon’s First Annual Starry Night Event was a huge success, we raised $3,025! RHA Oregon was able to take one six member family off the street and place them in housing and served a meal at the JOIN day center once a month all year long. This year our goal is to do the same for a second and third family and to continue to provide a meal to those at the day center once a month. So come join us for this great event!

4 :RENTAL ALLIANCE UPDATE July 2015 www.rhaoregon.org

The last couple of months have been exciting for RHA Oregon. We have been working on several new projects as your board. Myself, I enjoy the excitement and innovative ideas that are brought up and discussed at the board meetings and also the many ideas that members discuss with us at our monthly dinner meetings. There is nothing like a good suggestion to get the juices flowing. Then the ideas start flying and the fun begins. How does the idea fit in with the mission statement of the organization? Do we have the resources to make this happen? And so on, it goes until we have a plan and a clear vision of what we are going to do. It is not always easy and sometimes that plan evolves as we progress. However, I always remember a proverb I heard many years ago that “A journey of a thousand miles begins with a single step.” I remember my first steps into the world of owning rental property. It can be very intimidating with all of the laws, forms and questions that you haven’t experienced before. So after taking the first step and then the next and the next and so on I found RHA Oregon and the answers to many of my concerns and questions and many answers that I never even knew I had questions about.

As you know our vendors are a very important part or RHA Oregon. Many of the events and training that we do would not be possible without their support. We encourage you to invite and bring a vendor or other landlord that would benefit from learning about RHA Oregon. While at the events you can get to know other property owners and find out what they know that you didn’t even know you had questions about.

So what, you might ask, do we have in the works? Well, on July 15th starting at 6pm at the RHA Oregon conference annex, 10520 NE Weidler Portland, OR, we are having our annual event “Under a Starry Night”. This event is again an opportunity to meet and talk with other vendors and property owners. But the main focus of the event is an auction to support JOIN. At last year’s event we raised enough to get a family off the streets and into housing. I recently received a picture of the family that we were able to help last year and the smiles on their faces made all the effort that went into this event very worthwhile. We also continue to serve lunch once a month at JOIN. If you are interested in volunteering to help serve or cook this meal you can contact the office to find out more information.

As always since long before I became a member of RHA Oregon, we have our picnic on August 12th starting at 2 pm at Oaks Park. There will be a BBQ, games, and rides for the kids, plus another opportunity to meet other property owners and vendors. Be sure to bring a prize for the bingo games later in the day. It always amazes me to see the generosity of our members and the prizes that they bring.

So be sure to contact the office to register for the upcoming events and invite your favorite vendor or other property owners. Show them the great organization that is RHA Oregon. I look forward to seeing all of you there and getting to know you better. Sincerely, John Sage, President RHA Oregon, Stegmann Insurance Agency Inc.

President’s Message

RHAOregon is committed to educating members to fair housing practices and policies.

RHA Oregon BOARD MEMBERS

PresidentJohn Sage, PH. (503)667-7971

President ElectRon Garcia, PH. (503)595-4747

Vice PresidentPhil Owen, (503) 244-7986

TreasurerElaine Elsea, PH. (503)258-0700

SecretaryLynne Whitney, PH. (503)284-5522

Past PresidentElizabeth Carpenter, PH. (503)314-6498

RHA OregonDIRECTORS

Katie Poole-Hussa, PH. (503)465-4404

Alita Dougherty, PH. (503)667-9288

Cathy Galuza, PH. (503)888-8830

Dana Brown, PH. (503)740-8432

Jerad Goughnour, PH. (503)303-8545

Jim Herman, PH. (503)-645-8287

Ami Stevens, PH. (503)-407-3663

AJ Shepard, PH. (360)772-6355

Matt Korshoj, PH. (503)822-5539

Mihyun Pratt, PH. (503)969-5412

RHAOregon OFFICEMonday - Friday * 9:00am - 5:00pmPH: 503-254-4723 * Fax: 503-254-4821

10520 NE Weidler StPortland, OR 97220

RHA Oregon President John Sage

Interested in knowing what is going on with Rental Housing Alliance Oregon? You are invited to attend our monthly board meetings. Please come and see what is happen-ing! 2nd Wednesday of every month at 5pm. Call RHA at 503/254-4723 to let us know that you will be there.


CLASSES LOCATION TIME INFORMATION

07/08 Online Tenant Screening Class RHA Conference Annex 11:00am

07/17 Understanding Your Decision Point Reports Webex 7:00pm

07/21 Online Tenant Screening Classs Webex 7:00pm

08/05 Online Tenant Screening Class RHA Conference Annex 11:00am

08/07 Understanding Your Decision Point Reports Webex 11:00am

08/14 Understanding Your Decision Point Reports Webex 7:00pm

08/18 Online Tenant Screening Class Webex 7:00pm

DATE EVENT LOCATION TIME INFORMATION

7/8 Board Meeting RHA Conference Annex 5:00pm

7/15 Under A Starry Night Event RHA Conference Annex 6:00pm See pages 3 & 11

7/23 New Member Meeting RHA Conference Annex 6:00pm See page 11

7/23 Mentor Session RHA Conference Annex 6:30pm See page 11

8/12 RHA Oregon Annual Picnic Oaks Park 2:00pm See page 13

8/27 New Member Meeting RHA Conference Annex 6:00pm

08/27 Mentor Session RHA Conference Annex 6:30pm If you register for a dinner meeting and DO NOT SHOW or DO NOT CANCEL by the Friday before the dinner meeting you will be charged the full price of the dinner Meeting

RHA Mark Your Calendar

Since 1927, the Rental Housing Alliance Oregon has set the standard for community participation by landlords providing affordable and quality housing.

Those with prior registration to the class will be seated first. Walk-ins will only be accommodated once the class has started and if space is available. Registered attendees who arrive 15 minutes after the start of class be aware that your chair may be filled. If you register for a class and then do not cancel at least 48 hours before the class and /or do not show you will be charged for the class.

RHA Oregon’s Annual Family Picnic August 12, 2015 from 2:00pm - 9:00pm Members $5.00 per person, children under 12 are FREE!

Please call 503-254-4723 or email your regis-tration to [email protected]. Please note: Family / Group Name, number of adults &

kids over 12, number of kids 12 & under and total number of ride bracelets.

New Member / Mentor

Whether you’re a current member or interested in becoming a member, come see what benefits the RHA has for you. Also stick around after the New Member meeting for the Mentoring Session and have your membership/landlord questions answered by experienced landlords.

Refreshments provided.

Under A Starry Night Event

We auctioned, and bid each other up on art work to vacations and golf bags to wine. If telling how long everyone stayed is any indication of the success of the event, then people seemed to really enjoy themselves.

Last year we raised over $2500 which was enough to get one family off the street. Let’s see if we can beat last years total!

To purchase event tickets online visit: http://www.rhaoregon.Org/store/category/events


Robin Lashbaugh December 03, 1942 - May 17, 2015On May 17, 2015 RHA Oregon lost a dedicated landlord and Vice President when Robin Lashbaugh unexpectedly passed away.

Robin and his wife Joanne joined the Oregon Apartment Association in 1990. He was elected director in 2004 and became Vice President in 2012. Robin served as the chair for both the House and Office Committees, as well as Vice President.

I met Robin at a dinner meeting as so many of our members did. Robin chaired the dinner registration committee and annual picnic registration, quickly becoming well known for his friendly greetings as you entered. He would take the time to make sure everyone received a

blue door prize raffle ticket and he gathered the volunteers to sell the red tickets.

As Vice President, Robin chaired the office committee, overseeing the office staff by visiting the office on a regular basis to see what was needed and how he could help. In the office he was known to promote efficient and friendly service.

During his 8 years serving on the board of directors, Robin would ask the tough questions. He did not always agree and was known for voting “nay”, saying we needed someone to vote against motions.

Robin was a marine during the Vietnam era. He liked almost everyone he met and loved to help anyone. He made a monthly trip to the Veterans Hospital with donations of books, magazines and movies for the patients and visitors. Another of his favorite things to do was to take unwanted furniture, dishes or other items left behind in his many rental properties to charities, helping many families. Robin and Joanne invited hundreds to their annual September BBQ where you would see old friends and make new ones.

Robin will be missed by many: the board of directors, office staff and members of RHA Oregon.

Alita Dougherty,Director, RHA Oregon Board

(continued on page 8)


Dear Maintenance Men:By Jerry L'Ecuyer & Frank Alvarez

Dear Maintenance Men:We have been in drought conditions for a long time here in the West, however I keep hearing about the wet weather condition called “El Nino”. What is “El Nino” and how should I prepare my apartment building for its coming?John

Dear John:An El Niño is a weather pattern produced by unusually warm ocean temperatures in the Equatorial Pacific. The El Niño phenomenon is associated with extreme weather around the globe and in California it typically means a wet winter with higher than normal rain levels. The National Oceanic and Atmospheric Administration

(NOAA) is predicting a 60 percent chance that the El Niño conditions will continue all year. So how do you prepare for El Niño? Inspect your building’s roofs, gutters, drains, flashing and trim overhanging trees. In other words, don’t wait for the wet season to find out your roof is in poor condition. Get the work done now while it is dry and the roofing companies are not busy. Don’t forget about large trees that hang over your roofs. In wet windy weather, they can cause a lot of damage to a roof if a limb breaks or a tree falls because of soggy soil. Flat roofs are especially vulnerable to blocked scuppers and roof drains. The backed up water will find the slightest weakness in any roof system and even cause a roof collapse.

Dear Maintenance Men:Pigeons are driving me crazy! I have tried everything to get rid of the pigeons that have taken over eaves and patios at my complex. I have used fake owls, high pitch

sound devices, goop to give the pigeons sticky feet and spikes everywhere. They just laugh at the spikes and walk and nest over them. Any advice will be welcome! Jennifer

Dear Jennifer:Although your situation is beyond this; the first line of defense is not letting pigeons get a foot hold at your property in the first place. Talk to your residents and make sure no one is feeding the pigeons! It sounds like you have tried most of the common antidotes for getting rid of established unwanted pigeon flocks. Getting rid of pigeons is a war of wills. If you give up, they will return. The key is to make them as uncomfortable as possible and not stopping until they are gone. First thing to do is clean the area with bleach to remove any pigeon nesting smells and spraying any stubborn pigeons with a water hose over and over. If the area lends itself to be closed off, put up netting to keep the birds from entering the area. If the spikes are broken, replace with stronger ones. Check at your local farm supply or the internet for stronger better quality spike strips. The area must be monitored constantly until the birds have found a new nesting area away from your building and remember, this is a daily battle if the campaign is to be successful.

Dear Maintenance Men:Drought or no drought, I have decided to ditch my lawn! I figure in the long term, getting rid of the grass will save me time and money with less watering and maintenance. What recommendation do you have to help me achieve my plan?Dorothy

Dear Dorothy:Creating a drought tolerant landscape is a great idea. As you mentioned, the drought tolerant landscape will cost you less money in water and will be easier to maintain. The single greatest consumer of water in


Dear Maintenance Men: continued from page 7

your landscape is the turf. Reduce the grass area to ease the burden on water. Xeriscaping is a term for a water conserving landscape. Some of the benefits of Xeriscaping is water saving, low maintenance, pesticide free, pollution free (no lawnmowers) and use of local native plants. You might want to consider using Ornamental grasses, as they are drought tolerant, look great and give your landscape a bit of vertical dimension. Succulents of course are great at conserving water. Flax, Delphiniums and Iris are a few perennials to use. Marigolds, Mexican Sunflowers, Phlox and Vinca Passion are Annuals that will work well. As for shrubs, look at Japanese Black Pine, Mountain Currant, Sassafras, Honeysuckles etc. A good choice in trees are Acacia, Gray Birch, Monterey Cypress, Eucalyptus, Fig, Juniper Amur Maple to name a few. Check with your local nursery for what best suits your area or climate. Be sure to provide good drainage and using plants native to your area are best.

Summer Maintenance Checklist In summer, complete the following projects to keep the

rental property landscape lush and the home cool for your tenants.Outdoor Tasks:• Walk around the property’s exterior and open or

uncover foundation vents.• Uncover central air conditioner and install window air

conditioners.• Pressure wash siding and fences.• Pressure wash sidewalks and patios. Repair and seal

cracks in walkways, driveways, patios, etc.• Touch up peeling or damaged paint.• Check exterior caulking and apply caulk as needed.• Wash exterior windows.• Remove lint from dryer exhaust vent with a long,

flexible brush.• Clean the swimming pool or spa. Fix cracked tiles and

any safety or structural concerns. Ensure any fence around the pool is secure and the gate has a working latch or lock.

• Turn on the sprinkler system and check for leaks.• Open or remove storm windows.Katie Poole–Hussa is a Licensed Property Manager in the State of Oregon, Continuing Education Provider, Chair of the Education Committee for the RHA Oregon, She can be reached with questions or comments at [email protected].



Property security is an aspect of property management operations often overlooked and not budgeted for. Properties typically need security

for: transient removal, trespassing, illegal dumping, vandalism, theft, alarm response, illegal camping, and criminal issues on site (like drug dealing for example). Property owners and managers can choose to implement a variety of strategies to improve property security.

Screening Property owners assume that onsite managers are responsible for property security. Many

years ago we took over management of a low end mobile home park which had many drug dealers onsite (something we did not know when we agreed to manage the property.) The onsite manager and his wife were exceptionally large and had used their size to discourage obvious crime and keep the tenants in line. We were fortunate that the FBI and DEA arrested the worst tenants. In any case, once we took over management of the property, we were able to use improved tenant screening techniques to select better tenants and create a safer environment. More importantly, we were able to reposition the property (over a period of seven years) to enable the ownership group to sell the property for a profit.

Community BuildingCommunity organizing is an important tool for crime prevention. Onsite managers can work with neighborhood police officers to foster positive relationships with law enforcement at the property. Events such as the National Night Out draw attention to police partnerships that can get communities aware of their role in making neighborhoods safer. This is not an easy task. It will take a lot of work to get community members involved. A good onsite manager who understands the benefits of community building will put the extra effort into this and help tenants get to know each other, through monthly parties, events and newsletters.

Lighting and Landscaping IssuesCrime rarely takes place in open areas under spotlights. Make sure the property has adequate lighting and that all lamps work at night, especially in the parking areas to discourage car theft or break-ins. To save energy, motion sensors can be installed that illuminate a space only when a large moving object is present. This has a dual benefit of scaring away trespassers and relieving tenants who might find constant lights too bright in their windows at night. Overgrown landscaping can provide easy cover for criminals. Make sure that bushes or trees don’t obscure property windows, entries, and/or lighting systems. When planting bushes near access points like windows, choose thorny yet ornamental bushes such as holly, hawthorn, or roses as these are more difficult to climb over. These plants can also serve as a natural fence. If the property has a problem with pass-through traffic, for example, corner properties or those adjacent to a retail area where pedestrians might choose to cut through the property to shorten the walk to another street, you can plant thorny bushes to discourage this practice. Criminals find properties with only one in and out point of access less desirable than those with multiple escape routes. These steps require the cooperation of the owners, the managers and the landscape team.

CamerasAs the cost of technology has plummeted, it has become easier to install security cameras and DVRs to track the data. Many commercial and some residential buildings have cameras to observe access and help security personnel and property managers track activity at their properties twenty-four hours a day on their smart phones.

At one of our commercial properties we were having a problem with transients sleeping in the entryway of a vacant space. We installed a camera with remote access. This enabled the property manager to catch the transients in the act and call local police to arrest them. We did press charges. The security camera worked.Like good lighting, even the very presence of security

Apartment Security, What Can You Do?By Cliff Hockley President, and Heather Hill Bluestone & Hockley Real Estate Services



cameras can deter crime, however owners and managers should keep in mind that they have limited capabilities when it comes to helping convict criminals after a crime has taken place. The quality of camera images vary greatly, and without adequate lighting, some are virtually

useless for night imaging. Most exterior cameras are effective for collecting evidence such as a car make and model and a general height, clothing, build or

sex of a perpetrator, but fail to capture essential details such as license plates and facial features.

Also, external cameras must be maintained like any other structure on the property that weathers the elements. Water, dirt, dust and insects can find their way into the camera housing, obscuring the view. Make sure any external cameras are clean to maximize their value. Again, just as the resolution differs from camera to camera, the quality of the housing differs as well. Vendors who specialize in electronic security can advise you on the best options for your situation.

Access ControlsSome buildings are designed with common area central access, which allows for the use of access controls. Typically, tenants are issued cards, fobs, special keys or codes that make it hard for non-tenants to access buildings. Tenants can then allow access to their guests through the use of audio or video communication to their front or back door entries.

Like camera systems, access control systems require some upkeep to sustain their effectiveness. Property managers should understand their role and responsibilities to control access in their buildings. First, cards/fobs, like keys, should be tracked and accounted for. Order new cards or fobs from the same vendor to make sure they are not duplicated. Missing cards/fobs should be immediately removed from the system, and always either collect the card/fob from the tenant upon move-out or retire the card/fob from the system upon move out.

Though it takes more time and work, the most secure option is to make sure that cards/fobs are returned upon move-out and then reissued to the new tenant. By using this practice you have a general idea of how many fobs are needed for the building. If you find you are buying more fobs without retiring them, you may have an undeclared loss issue. Like computer systems, access systems have a limited amount of memory. Adding new codes without retiring any may cause the system to reach the limit requiring the purchase of added memory, which can be expensive.

The PoliceWe encourage our property managers and tenants to call the police when faced with a security problem. We do not want anyone to get injured by an angry tenant or a criminal. Unlike the strategies previously covered, the police not only discourage crime, they also document it on the public record through police reports and can help draw the local police department’s attention to the issues at the properties. Police presence can be very helpful in discouraging crime.

Sometimes, when budgets are tight or crime is rampant, the police departments don’t have time or staff to respond to suspicious activity. When all else fails, you may need to hire private security patrol services.

Private Security Patrol ServicesSecurity patrol services deliver uniformed visibility to discourage criminal behavior when police departments are not available.

The best security patrol companies staff trained and armed officers who wear body cameras to track the audio and video of every incident. Their patrol vehicles are equipped with GPS and computer systems that allow them to take active notes for all properties, map locations of failed lighting systems, track parking violations, and collect evidence that can be used in court if the property

Apartment Security, what can you do?: continued from page 9

New Member Meeting & Mentor Session Hosted by RHA OregonWhether you’re a current member or interested in becoming a member come see what benefits the RHA has for you. Also stick around after the Member Information for the Mentoring Session and have your membership/landlord questions answered by experienced landlords.

Refreshments to be provided.

Call 503/254-4723 for more details and to let us know that you are coming.

Thursday July 23, 2015 New Member Meeting starts at 6pm, followed by the Mentor Session at 6:30pm RHA Oregon Conference Annex10530 NE WeidlerPortland, OR 97220


UNDER A STARRY NIGHTJULY 15, 2015 6PM

RENTAL HOUSING ALLIANCE OREGON

Fine Dinner & WineComplementary Craft beer and LagerAuction to support Join$19.00 per person RSVP at [email protected]

RHA Oregon Conference Annex and Patio, 10520 NE Weidler, Portland OR 97220

Under A StArry night

Under A StArry night


Rental Housing Alliance Oregon

annual family picnic Wednesday, August 12, 2015 at Oaks Park Picnic Area #1

Agenda: 2:00pm to 5:30pm Registration Open

4:30pm to 6:30pm Vendor Fair

5:00pm to 7:00pm Dinner Served

7:00pm to 8:30pm Bingo

9:00pm to Event Ends

To play

bingo,

just bring an age

appropriate

prize for the

person playing!

Thanks to our sponsors, members pay just $5 per person and

children 12 & under are free!

All family members welcome!

great food

family fun

Pre-Registration is Appreciated! Please call 503-254-4723 or email your registration to [email protected]. Please note: Family/Group Name, number of adults & kids over 12, number of kids 12 & under and total number of $10 ride bracelets.

vendors

rides & fun

friends

bingo

bbq menu

$10 deluxe ride bracelets include roller skating!


A Special THANK YOU!

To RHA Oregon’s Early 2015 Annual Picnic sponsors

$500 Gold Membership

$100 Bronze Membership

$250 SilverMembership

Apartment Security, what can you do?: continued from page 10


owner chooses to pursue legal proceedings.

Physical security companies offer services that include driving through properties and stationing overnight guards. These security patrol services typically check doors to make sure they are locked up, and respond to calls from on-site managers who request them to roust transients or help break up fights. Like the other strategies discussed, security patrol services deter criminal activity by being visible. Managers and owners can also post their signage at the property to deter criminals from cruising the property.

If you have an active drug dealing problem, onsite security can help protect the onsite manager. At a difficult property it might be almost impossible to recruit and hire a property manager without twenty-four hour armed and uniformed security. Many years ago we were hired to manage a property that the city threatened to take over due to the numerous police calls there. We hired onsite security for two months, identified and evicted the problem tenants, and were able to turn the property around.Property security should never be overlooked by owners of investment properties. There are many strategies used to improve property security including thorough tenant screening, community building activities, adequate lighting, trim and effective landscaping, camera systems, access control systems, cooperation with the police and the hiring of private security patrols. When properties have a pattern of crime, it makes sense for owners and property managers to review all of the resources that can help create a safer environment for all. Safer properties equate to lower tenant turnover and more profit for property owners. Safety should always be a component of a property operations plan.

$100 Bronze Membership

A Special THANK YOU! To RHA Oregon’s Early

2015 Annual Picnic sponsors


It’s possible to be too nice to your tenants. If you’re guilty of that, you can find yourself in a situation with a lot of stress – and you could even end up in legal trouble. There’s no reason to be a mean just because you’re a landlord, but you definitely want to remember that business is business. People’s stories about how they can’t pay rent because something horrible has happened to them are not your problem. That may sound harsh, but being a landlord is running a business. If renters don’t pay, you don’t get paid, either.

If you have a mortgage on the building you’re renting out – and many landlords do – you may not be able to easily make your payments unless your renters provide you with the monthly income you’re expecting. There should be some “wiggle room” in your budget for vacant units, but it’s very important that you collect the proper amount of rent each and every month from tenants who have agreed to pay you. If you’re too nice and let things slide, even one time, the tenant will know that they can continue to get away with things. That can lead to months of unpaid rent, damage to the unit, and other problems that you just don’t want to have to deal with.

You can also end up with a legal problem if you bend the rules of the lease agreement for one tenant but won’t do it for another tenant. That’s discriminatory, and could lead to a tenant taking

you to court. While that probably won’t happen, there’s no reason to risk it. Stick to the way the lease is written for each and every tenant. If you do choose to make an exception for a tenant who can truly prove a legitimate

problem, make sure you make the same exception for other tenants – and keep good records of all of it! By having good records and applying any leeway fairly to all tenants, you reduce the risk of being accused of

discrimination, unfair business practices, and other issues that tenants may try to claim.There’s a big difference between sticking to business and not being nice, and you can be polite with tenants even when denying their request. The more polite you are, the better, but remember that you’re not getting paid to be nice. Letting tenants walk all over you because you don’t want to be unkind just sets you up for

more problems down the line. Then when you decide it’s time to stop being so nice because you’re being taken advantage of, you’ll meet with a lot of resistance from tenants who were used to getting their way.

That can mean more trouble than you would have had from denying their requests in the first place, and make an already difficult situation much worse. Don’t take the chance. Be firm but fair with every tenant and stay consistent, so you can avoid the problems that come with being too nice of a landlord.

Reprinted with permission of American Apartment Owners Association offers products and services for landlords related to your rental housing investment, including rental forms, tenant debt collection, tenant background checks, insurance and financing. Find out more at www.joinaaoa.org.- See more at: http://www.american-apartment-owners-association.org/property-management/latest-news/nice-tenants/#sthash.0KUo8dZs.dpuf

ARE YOU TOO NICE TO YOUR TENANTS?

The Update is a monthly publication of Rental Housing Alliance Oregon •

10520 NE Weidler St, • Portland, OR 97220 • Phone 503-254-4723 • Fax 503-254-4821 • www.rhaoregon.org •

Hours: Monday through Friday 9am to 5 pmEditorial Staff: Cari Pierce • - Graphic Designer Teresa Carlson

Publisher: The Rental Housing Alliance OregonThe opinions expressed in this newsletter are those of the authors and do not reflect those of the Board of Directors or the newsletter editor or committee.

All advertising inquiries should be directed to Cari Pierce at 503-254-4723.

Please notify the RHAOregon office of any address changes.

The Rental Housing Alliance Oregon is a group of rental housing owners and managers in the state of Oregon who have joined together for the purposes of:

• Providing information to improve the knowledge of rental owners and managers.

• Enhancing the reputation of “landlords” by promoting professional practices.

• Assisting local public officials on various community endeavors relating to public or private housing.

The RHAOregon Mission


entors

Our Members MatterCOME JOIN US! MENTORING SESSION

RHA Oregon

Refreshments Offered Thursday July 23, 2015 from 6:30-8pm

RHA Oregon Conference Annex 10520 NE Weidler Portland OR 97220.

• Have landlord questions?• Come speak to some experienced landlords and

learn more about an RHA Membership

2015 RHA Oregon Office Closures Office Hours

Monday - Friday 9 - 5pm

Thursday January 1, 2015 - New Years Day

Monday May 25, 2015 - Memorial Day

Monday September 7, 2015 - Labor Day

Thursday November 26, 2015 - Thanksgiving Day

Friday November 27, 2015 Black Friday

Friday December 25, 2015 Christmas Day

Phone: (503)254-4723 Fax (503) 254-4821 10520 NE Weidler St., Portland, OR 97220


PREFERRED VENDORS: . Dual and Affiliate members support the interest of rental housing through their membership in RHA

1031 EXCHANGES / REITS TENANCY IN COMMONBeutler Exchange Group, LLC P.503-748-1031, P.844-414-1031 [email protected] www.BeutlerExchangeGroup.com

Peregrine Private CapitalCorpP.503-241-49495000 Meadows Rd. #230Lake Oswego, OR [email protected]

Tryon Equities LLC Michael Templeton 23214 SW Saint Charles Way, Sherwood, OR 97140 Phone. 503-713-7291Email: [email protected]

ACCOUNTING/BOOKKEEPING Balancing Point, Inc.,Sandy Buhite-LandisP.503-659-8803 C.503-504-946612500 SE Oatfield Rd Milwaukie [email protected]

Kendall Consulting Accountants and Business Consultants 1100 NE 28th Ave., Ste 101 Portland, OR 97232 P.503-206-5660 [email protected]

Portland Tax Co.Full Service Tax and AccountingPhone: 503-258-0700 Fax: 503-256-1527

ADVERTISING / MARKETINGRental Housing JournalP.503-221-1260News for Ppty Managers & Ownerswww.thelandlordtimes.com Oregonian Media Group David Sandvig, P.503-221-84171500 SW 1st Ave., Ste 500, Portland [email protected]

Zillow.IncFind your next tenant1301 2nd Ave., Seattle, WA 97101www.zillow.com

APPLIANCE-RENT -SRVS- LEASE Azuma LeasingBJ Rosow, P.800-707-1188P.512-236-9000, F.512-239-90092905 San Gabriel St. #218Austin, TX 78705

APPLIANCE-SALES ONLY G&C Distributing CompanyTony Kavanagh, P.503-288-02211205 NE 33rd, Portland 97232 Standard TV & ApplianceJoe Mosee & Cathy MoseeP.503-619-0500, C.503-888-69273600 SW Hall Blvd, Beaverton 97005

APPLICANT SCREENINGComplete Screening Agency LLCJacob Turner & Tiffany WebbP.800-827-3130www.complete-screen.cominfo@complete-screen.com

National Tenant NetworkMarcia GohmanP.503-635-1118, F.503-635-9392P.O. Box 21027, Keizer 97303www.ntnonline.com

RHA OregonP.503-254-4723, F.503-254-4821Fast,affordable tenant screeningwww.rhaoregon.org

TrueSource Screening, LLCDavid MustardP.888.546-3588, F.888-546-3588www.truesourcescreening.com

ASPHALT PAVINGBenge IndustriesParking Lot Maintenance ServiceCorey Wilkerson [email protected]

Hal’s Construction, Inc. CCB#34434Brian King, P.503-656-499920666 S HWY 213, Oregon City, OR [email protected] ASSOCIATIONSMetro Area Smoke Free Housing ProjectP.503-718-6145www.smokefreeoregon.com

ATTORNEYSBittner & Hahs, P.C.Andy Hahs, P.503-228-56264949 SW Meadows Rd #260Lake Oswego, OR 97035

Broer & Passannante, P.S.Mark G Passannante, P.503-294-09101001 SW Fifth Ave, Ste. 1220Portland, OR 97204

Jeffrey S. BennettJeff Bennett. P.503-255-8795850 NE 122nd Ave. Portland, 97230Protecting landlords’ rights in Oregon for over a decade.

Law Offices of Richard Schneider, LLCP.503-241-1215, www.rbsllc.com2455 NW Marshall St #11 Portland 97210, Business formation - LLCs

Scott A. McKeown, P.C.Scott McKeown, P.503-224-19378700 SW 26th Ave Ste S. Portland, 97219 [email protected]

Murphy Law Group P.C.Always representing ONLY landlordsTim Murphy P.503-550-4894621 SW Morrison St. Ste 1225 Portland,97204

BASEMENT WATERPROOFINGJohn’s Waterproofing, CCB# 15830Crawlspace WaterproofingP.503-233-0825 Fully Staffedwww.johnswaterproofing.com

CARPENTRY & REPAIRSEaton General Construction CCB# 154142P.503-539-0811Full Service General Contractorwww.eatongeneral.com

G&G Construction Inc. CCB# 162743P.503-826-9404Maintenance & Painting Specialistsemail: [email protected]

CARPET CLEANING Americlean Inc., Since 1972We are very good at what we do, Frank Porter, P.503-771-0554 [email protected]

Certified Carpet ServicesCleaning, restretching,repairsand flood service.P.503-313-7963

Dura Clean Carpet CleaningUpholstery, Pet Odor Removal, Flood ServiceP.503-914-8785 F,[email protected]

O’Meara Carpet CleaningP.503-538-1983, 503-620-5005Cleaning, Pet Odor

CARPET SALES Certified Carpet Services CCB#184070 Mark Sandstrom P.503-313-7963 Cleaning, restretching, repairs & Flood Srvs [email protected]

Contract Furnishings Mart-VancouverJennifer EvansP.360-896-6150, 800-267-615011013 NE 39th St Vancouver 98682www.cfmfloors.com Contract Furnishings Mart-PortlandRoger HarmsP.503-230-1250, 800-275-6722915 SE Sandy Blvd Portland 97214www.cfmfloors.com Contract Furnishings Mart-HillsboroRebecca O’NeillP.503-716-48484865 NW 235th Ave Hillsboro, OR 97124 www.cfmfloors.com Contract Furnishings Mart-TigardJim PlathP.503-542-8900, 800-935-125014190 SW 72nd Ave #110 Tigard, OR 97224 www.cfmfloors.com Contract Furnishings Mart-ClackamasPatrick VonPegertP.503-656-5277, 877-656-523215140 SE 82nd Dr Clackamas, OR [email protected]

Contract Furnishings Mart-Beaverton Garrett Anderson P. 503- 207-5230, 844-214-4220 6050 SW Arctic Dr, Beaverton, OR [email protected]

The Floor StoreTed Stapleton, P.503-408-64885628 SE Woodstock Blvd Portland, OR [email protected]


PREFERRED VENDORS: Dual and Affiliate members support the interest of rental housing through their membership in RHA

COLLECTION AGENCIESAnderson & Associates Credit Services, LLCP.503-293-5400, F.503-813-2159P.O. Box 230286, Portland, 97281 [email protected]

National Credit Systems, Inc.Mary Bass Regional Sales Director P. 1-800-530-2797

CONCRETEHal’s Construction, Inc. CCB# 34434Brian King, P.503-656-499920666 S HWY 213 Oregon City, OR97045www.halsconstruction.com

Metro Sidewalk RepairP. 503-875-7900Concrete Water Proofing, Maintenance & repair and new structure installation

DOORSGoose Hollow Window Co Inc. CCB# 53631Mary D. Mann [email protected] Trust Trade Ally

DUCTLESS HEATING & COOLING Oregon Ductless, Inc. CCB#204219 Aaron McNally Phone: 503-410-1309Sales and installation of ductless heat pumpsServing all Portland Metro areasE-mail: [email protected]

ELECTRICDeKorte Electric, Inc. DDB# 159954 P.503-288-2211 5331 SW Macadam #258-113 Portland, OR 97239

Freeman Electric CB#61648P.503-803-6859Call for RHA Member Discount

Rental Housing Maint Service CCB# 163427Gary Indra, P.503-678-2136 Fully Licensed to do it [email protected]

Squires Electric Joe Squires P. 503-252-1609 1001 SE Division St., #1 Portland, OR 97202 www.SquiresElectric.com ENERGY EFFICIENCYEnergy Trust of Oregon Existing Multi Family 421 SW Oak St., Suite 300Portland, OR 97204, 1-877-510-2130 www.energytrust.org/multifamily

ESTATE PLANNINGLaw Offices of Richard Schneider, LLCP.503-241-1215, 2455 NW Marshall St #11 Portland, OR 97210www.rbsllc.com

Northwestern Mutual Financial & Retirement Planning Charlene Quaresma P.503-421-5058 [email protected]

EVICTIONSAction ServicesWally Lemke, P.503-244-12266400 SE Lake Rd, Portland, 97222Your eviction & process Service Specialist

Barrister Support ServiceP.503-246-8934Evictions, 1st Appearance, Process Servingwww.barristersupport.com

Landlord SolutionsP.503-242-2312, F.503-242-1881P.O. Box 7087, Portland 97007Online evictions & First Appearancewww.landlord-solutions.com

Oregon Legal AssistanceSrvsP.503-954-1009, F.971-266-8372Evictions,small claims and Process Servicing

FINANCIAL SERVICESAmerican Commercial Mortgage NetworkAl Williams, P.206-264-13251366 91st Ave. NE Clyde Hill WA 98004

Banner Bank NMLS 120713 Residential Commercial Investment FinancingMatt Schiefer [email protected]

Chase Commercial Term LendingTom Barbour, P.503-598-3657Steve Mozinski, [email protected]


FIRE/WATER DAMAGE RESTORATIONPaul Davis Restoration Serving Greater Pdx, The Coast & Willamette ValleyP.888-728-4208, Em.503-822-5539 www.restorationportland.com

FIRE SAFETYTualatin Valley Fire & RescueEric T. McMullen P.503-612-70007401 SW Washo Ct. Ste 101Tualatin, OR [email protected]

FLOOR COVERINGContract Furnishings Mart - VancouverJennifer EvansP.360-896-6150, 800-267-615011013 NE 39th St Vancouver 98682 www.cfmfloors.com

Contract Furnishings Mart - Portland Roger HarmsP.503-230-1250, 800-275-6722915 SE Sandy Blvd Portland 97214 www.cfmfloors.com

Contract Furnishings Mart - Hillsboro Rebecca O’NeillP.503-716-48484865 NW 235th Ave Hillsboro, OR 97124 www.cfmfloors.com

Contract Furnishings Mart - TigardJim PlathP.503-542-8900, 800-935-125014190 SW 72nd Ave #110 Tigard, OR 97224 www.cfmfloors.com

Contract Furnishings Mart - Clackamas Patrick VonPegertP.503-656-5277, 877-656-523215140 SE 82nd Dr Clackamas, OR [email protected] Contract Furnishings Mart-Beaverton Garrett Anderson P. 503- 207-5230, 844-214-4220 6050 SW Arctic Dr, Beaverton, OR [email protected]

Eaton General Construction CCB# 154142Eric Eaton P.503-539-0811All Types of Floor Coveringwww.eatongeneral.com

J & B Hardwood Floors, IncJim Cripps, [email protected]

Rental Housing Maint Svcs CCB# 163427Gary Indra P.503-678-2136Vinyl, VCT, Ceramic, Hardwood

The Floor StoreTed Stapleton P.503-408-64885628 SE Woodstock BlvdPortland, OR [email protected]

FORMSRHAOregonAttorney drawn, Up-to-date Rental Forms P.503-254-4723 F.503-254-4821www.rhaoregon.org GENERAL CONTRACTORSUptown Properties CCB# 198205AJ Shepard P. 360-772-6355 Full Service General Contractor, Licensed & Bondedwww.uptownpm.com

HANDYMANBluestone & Hockley Real Estate ServicesChuck Hodges, P.503-222-38009320 SW Barbur Blvd Ste 300Portland, OR [email protected]

Certified Services CCB# 184070Full service repairs and MaintenanceMark Sandstrom P.503-313-7963 [email protected]

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon


Dual and Affiliate members support the interest of rental housing through their membership in RHA:. PREFERRED VENDORS

PAINT / PAINTINGG&G Construction Inc. CCB# 162743P.503-826-9404Maintenance & Painting Specialistse mail: [email protected]

RentalHousing Maint. Svcs. CCB# 163427Gary Indra, P.503-678-2136Prof. Interior & Exterior [email protected]

Richard Hallman Painting CCB# 142467Rick Hallman P.503-819-1210 Quality Interior Painting Since 1992

Rodda PaintTim Epperly, [email protected]

PEST CONTROLAlpha Ecological Pest ControlAlexa Fornes, PDX 800-729-3764 1200 NE 112th Ave Vancouver, 98684 Frost Integrated Pest MgmtP.503-863-0973Residential.Commercial.Multi Familywww.frostpestfreezone.com

NW Pest ControlBruce Beswick P.503-253-53259108 NE Sandy Blvd., Pdx, [email protected]

Orkin Pest ControlDan Wolcott Account Manager & InspectorP.503-384-8384 [email protected]

PLUMBING/DRAIN CLEANINGApollo DrainP.503-822-6805 apollo-drain.comfacebook.com/apollodrain24 hour emergency serviceWe gladly quote prices over the phone

Liberty Plumbing CCB#176655Tim Galuza P.503-888-8830Re-pipe, Repairs, Water ServiceRemodel Kitchens & Bathrooms

MJ’s Plumbing CCB#36338Michael LeFever, P503-261-91551045 NE 79th Portland, OR 97213

ProDrain & Rooter Svcs IncWest 503-533-0430 East 503-239-3750Drain Cleaning/Plumbingwww.prodrainpdx.com

Rental Housing Maint. Svcs CCB# 163427Gary Indra, P.503-678-2136Fully Licensed to do it [email protected]

Soil Solutions Environmental ServicesSewer inspection and repair Phone 503-234-2118 info@soilsolutionsenvironmental.comwww.soilsolutionsenvironmental.com


Eaton General Construction CCB# 154142P.503-539-0811Full Service General Contractorwww.eatongeneral.com

G&G construction Inc.P.503-826-9404Maintenance & Painting [email protected]@rentalrepairs.com

Rental Housing Maint. Svcs. CCB# 163427Gary Indra, P.503-678-2136Fully Licensed to do it all

HAULING Junk Away Hauling CCB# 177966P. 503-517-9027 Licensed bonded insured trash [email protected]

HEATING & COOLINGMidway Heating Co. CCB#24044P.503-252-400312625 SE Sherman St. Portland, OR 97233

Oregon Ductless, Inc. CCB#204219 Aaron McNally Phone: 503-410-1309Sales and installation of ductless heat pumpsServing all Portland Metro areasE-mail: [email protected]

Pyramid Heating & Cooling CCB#59382P.503-786-9522 Serving the Portland Metro [email protected]

HEATING OILMidway Heating Co. CCB# 24044P.503-252-400312625 SE Sherman St. Portland, OR 97233 HEATING OIL TANKSoil SolutionsEnvironmental ServicesTank Locating, Sampling, Decommissioning and DEQ Certified Clean-upsPhone: [email protected]: www.soilsolutions-environmental.com

HOUSING AUTHORITIESHousing Authority of PortlandJill Smith, P.503-802-8565135 SW Ash St. Portland, 97204

INSULATIONGoose Hollow Window Co inc CCB#53631Mary D. Mann P.503-620-0898Energy Trust Trade [email protected]

INSURANCEAmerican Family InsuranceAuto/Home/ Life/ CommericalLarry Thompson AgencyP.503-924-2200, F.503-924-220215573 SE Bangy Rd, Ste 220Lake Oswego, OR 97035


Robinson Financial GroupRita J. Robinson, P503-557-4997Group & Indiv. Health Insurance

State Farm InsurancePaul Toole, P.503-655-22066105 W ‘A’ St #B West Linn, 97068

John Sage, Insurance SpecialistStegmann Agency Farmers Insurance Insuring Property Owners for 25 years P.503-667-7971, F.503-666-8110202 SE 181st Ave #201, Portland, OR [email protected]

Wolter Van Doorninck,CPCU Elliot, Powell, Baden & BakerP.503-227-1771, F.503-274-76441521 SW Salmon, Portland, OR [email protected]

Titus & Associates Insurance and Financial Srvs Tim Titus P.971-224-5961 ext. 4820Our Apartment Owners Insurance Program is unlike the Competitionhttp://www.titusins.comEmail: [email protected]

INVESTMENT SERVICESPeregrine Private Capital CorpP.503-241-49495000 Meadows Rd, #230Lake Oswego, OR [email protected]

JANITORIALJRV Janitorial Services, Inc. Commerical & Residential Services Turn over and House Keeping ServiceP. 971-344-4449, F. [email protected]

LOCK SMITH Pop-A-Lock of Portland & Vancouver24/7 Residential, Commercial & Automotive P.503-241-4922, F.503-395-2734 8931 SE Foster Rd., #101 Portland, OR [email protected]

MASON CONTRACTORSD&R Masonry Restoration Inc. CCB# 99196Ray Elkins, P.503-353-1650 8890 SE McLoughlin Blvd,Milwaukie, OR 97222www.drmasonry.com

MOLDReal Estate Mold SolutionsEd White, P.503-232-6653Free inspections, Testing and Remediationwww.realestatemoldsolutions.com

MOVERS-HOUSEEmmert Development CoTerry Emmert, P.503-655-993311811 SE Hwy 212, Clackamas, OR 97015


PREFERRED VENDORS: Dual and Affiliate members support the interest of rental housing through their membership in RHA

PRINTING & PROMOTIONALPRODUCTS Inkberry Print & PromotionalLogo’d Promotional Products, Signs & More Pamela Maio, P 503-706-7711 [email protected]

PROPERTY MANAGERSAction ManagementWendi Samperi, P.503-710-0732

The Alpine Group, Inc.Tiffany Laviolette P.503-641-46204750 SW Washington AveBeaverton, OR 97005 www.alpinepdx.com

Apartment Community Mgmt2010 Fairview Ave Fairview, OR 97206 P.503-766-3365www.acmportland.com

Bluestone & Hockley Real Estate ServiceCliff Hockley, P.503-222-38009320 SW Barbur Blvd. Ste300Portland, OR 97219

Fox Management, Inc.Tressa L Rossi P.503-280-0241C.503-750-8124 F.503-280-02422316 NE Glisan St Portland, [email protected]

Gateway Property MgmtP.503-303-8545 www.gatewaypdx.comProperty Management Done Right

HSH Property Management HONESTY, INTEGRITY, TRANSPARENCY P. 503-305-7204 or 503-305-7365 704 Main St., Ste. 305-5, Oregon City 97045 www.hshmgmt.com

Lakeside Property Mgmt CoMichelle Wrege,P.503-828-2283Finding Home Owners Qualified Tenantswww.lakesidepmc.com

Micro Property Mgmt.We focus on the small [email protected]

Prim & Prosperous Property Management Phone 503-635-8926 Patricia Turner [email protected]

Ron Garcia, Principal BrokerThe GARCIA Group P. 503.595.4747425 2nd St #230, Lake Oswego, OR 97034www.GarciaGRP.com

Titus & Associates Insurance & Financial SrvsTim Titus P.971-224-5961 ext. 4820Our Apartment Owners Insurance Program is unlike the Competitionhttp://www.titusins.comEmail: [email protected]

Uptown PropertiesChris Shepard P.520-204-6727 2830 NW 29th Portland, 97210www.uptownpm.com

Voss Property ManagementRichard Voss, P.503-546-79026110 N Lombard St. PDX, 97203

RADONSoil SolutionsEnvironmental ServicesRadon Testing and MitigationPhone: 503-234-2118info@soilsolutionsenvironmental.comsoilsolutionsenvironmental.com

REAL ESTATE SALESBluestone & HockleyReal Estate ServicesCliff Hockley P.503-222-38009320 SW Barbur Blvd Ste 300Portland, OR 97219

Chris AndersonJohn L. Scott Real EstateP. [email protected]

Denise L. GodingKeller Williams RealtyP.503-336-6378 C.503-799-2970www.denisegoding.com

Elizabeth Carpenter CRISPrinciple BrokerP.503-314-6498, F [email protected], www.lizcrei.com

HFO Investment Real Estate Greg Frick, P.503-241-5541 1028 SE Water Ave, STE 270, Portland 97214 www.hfore.com

Premiere Property Group LLC Jim Lutz Phone 503-750-6388 ~ Fax 971-228-8133 Web Site: www.jimlutzccim.com E-mail: [email protected]

The Garcia GroupRon Garcia, P. 503-595-47475320 SW Macadam Ste 100Portland, OR 97239www.4-homes.com

RESTORATION/RECONSTRUCTIONEaton General Construction CB# 154142P.503-539-0811 Full Service General Contractorwww.eatongeneral.com

Paul Davis Restoration Serving Greater Pdx, The Coast & Willamette ValleyP.503-427-2671, Em.503-822-5539www.restorationportland.com

Rental Housing Maint Svcs CCB# 163427Gary Indra,P.503-678-2136Fully Licensed to do it [email protected]

ROOFINGReal Estate Roofing Service CCB# 149575Lynne Whitney, P.503-284-5522Free Inspections, ReRoof and Repairs. www.realestateroofing.com

SEAL COATINGBenge IndustriesParking Lot Maintenance SvcsCorey Wilkerson, [email protected]

Hal’s Construction Inc. CCB# 34434Brian King, P.503-656-499920666 S HWY 213Oregon City, OR [email protected]

Seal Coat Specialties, LLC-OR CCB#197991 WA Seal CSL 882m3Asphalt maintenanceChuck JordanPhone:503-914-9837E-mail: [email protected]

SEWERSoil Solutions Environmental ServicesSewer inspection and repairPhone: 503-234-2118info@soilsolutionsenvironmental.comwww.soilsolutionsenvironmental.com

SMALL BUSINESS SUPPORTFrom Here 2 ThereHelping solve business challengesto reach your goals.Ami Stevens, [email protected]

STRIPINGBenge IndustriesParking Lot Maintenance ServicesCorey Wilkerson, [email protected]

Seal Coat Specialties, LLC-OR CCB#197991 WA Seal CSL 882m3Asphalt maintenanceChuck JordanPhone:503-914-9837E-mail: [email protected]

WATERPROOFING / CONCRETE REPAIRD&R Waterproofing, Inc.Ray Elkins, P.503-353-16508890 SE McLoughlin Blvd. Milwaukie, OR 97222www.drmasonry.com

WINDOWS / STORM WINDOWSGoose Hollow Window Co Inc CCB# 53631Mary D. Mann P.503-620-0898Energy Trust Trade Ally [email protected], goosehwc.com


Mon-Fri 8am to 5:00pm1205 NE 33rd l Portland OR 97232503.281.2100 - p l 503.281.5644 - f

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rental housingalliance oregon10520 NE WeidlerPortland, OR 97220

PRSRT STDUS POSTAGE PAIDPORTLAND, ORPERMIT NO. 655

july 2015 rha oregon update newletter

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