judith bastiaans & meddie versteeg: triggering design thinking amongst the customer journey...
TRANSCRIPT
Embedding service design in ING‘s Agile way of working
Judith Bastiaans & Meddie Versteeg Business Consultant | ING
ING’s Agile organisation
Working in 13 tribes + Centres of Expertise with over 350 Squads and 750 FTE Customer Journey Experts
https://www.youtube.com/watch?v=NcB0ZKWAPA0
Mindset or craftsmanship
Empower colleagues, create a leading coalition
Let go of consistency
Build in more capacity as you go
Key take aways…