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Page 1
Issue 2017 Jan./Feb.
JPS Newsletter Made in America
Table of Contents
TABLE OF CONTENTS 1
LETTER FROM THE PRESIDENT 1
MAIN STORY 3 USE CASE - SMALL SINGLE-SITE
AND DUAL-SITE OR OFF-SHORE
AND MINING APPLICATIONS 10 EXECUTIVE TEAM 11
BENNY’S CUSTOMER CORNER: 12
TRAINING SCHEDULE 12 TECHNOLOGY TRAINING CLASSES 12
24 HOUR CUSTOMER SERVICE HOTLINE 13 SOFTWARE/FIRMWARE UPDATE STEPS 13
REPAIR SERVICE 14
FREQUENTLY ASKED QUESTIONS (FAQ)14
“CUSTOMER REQUESTS” DRIVE
SNV-12 NEW VOTER CAPABILITIES
16 UPCOMING EVENTS 17
ALSTER ACES ROAD SHOW HONOLULU,
HI. FEBRUARY 23, 2017 17 IWCE 2017 LAS VEGAS, NV CONVENTION
CENTER MARCH 27 – 31, 2017 BOOTH
2811 17 LINKS 18
CASE STUDY LINKS 18
JPS WEB, TWITTER AND FACEBOOK
LINKS 19
YOUTUBE LINKS 19
PRESENTATION/DOCUMENT LINKS 19 EMPLOYEE HIGHLIGHT 20
MARCIA RAY - REGIONAL INSIDE SALES
REPRESENTATIVE 20
RON ROBERTSON - ACCOUNT
DEVELOPMENT REPRESENTATIVE/INSIDE
SALES REPRESENTATIVE 20 MIKE SCOTT – SALES ENGINEER 21
GENERAL INFORMATION 22
JPS PRODUCT QUESTIONS? 22 JPS INTEROPERABILITY
SOLUTIONS CONTACTS 23
Letter from the President
I want to wish everyone the most wonderful
of celebrations as we approach the Holiday
season and the end of a very eventful 2016.
We are grateful for our blessings and want to
celebrate the Holidays with you.
As you may know, the former JPS
Communications, Inc., was shut down on
January 29, 2016, and reborn on April 15,
2016, as JPS Interoperability Solutions, Inc. I
negotiated through February and March and
was ultimately able to acquire the assets and
the vital intellectual property of the former
JPS Communications after raising funding
through a small group of investors which
included employees and members of the sales
channel. Our good fortune began on April
15th when we opened the doors at 5800
Departure Drive in Raleigh and began
operations. We were once again fortunate on
September 21st when we were able to
repurchase the building which had been
occupied by JPS for more than 16 years.
I am asked frequently – “what has JPS
Interoperability Solutions been doing since
the company opened for business in April,
besides shipping a steady
stream of products to satisfy
customer orders?” My
answer has consistently been
that we are designing and
developing as many new
products since our rebirth as
we can conceive and manage.
For some time during my
seven years of retirement, I
had been convinced that I
knew where the
interoperability market was
going.
Page 2
Issue 2017 Jan./Feb.
Given the shift in
technologies and the
escalating problems faced by
public safety and other
vertical markets JPS
traditionally satisfies, an
interoperability company
would be required to adapt.
So where are we going? Our
new products obviously must
migrate into data, video,
broadband, LTE and First
Net if JPS is to remain
competitive in the
interoperability world. To
prove this point and to give
our customers their first view
of four or five new JPS
products, we’re going to have
a “reveal” at the IWCE Show
in Las Vegas in March. I
promise that these products
will meet our mission of
providing “high tech
solutions to traditional
communications problems”;
this has been our Mission
Statement since 1988.
Now I want to say a few
words about what is meant by
an asset purchase. When a
group of individuals acquires
the assets of a former
company, the buyers receive
the technology, the
intellectual property, the
inventory, the manufacturing
equipment, the production
drawings, the test procedures,
etc. What a buyer does not
receive in an asset purchase
includes computers with information
pertaining to the former owner, files kept by
the former owner, an accounting system with
a history of costs, a customer list, a listing of
where products have been sold and deployed,
an employee benefit system, agreements with
manufacturers’ representatives and dealers,
etc. Given what is not included in an asset
purchase, the spinoff company requires some
significant amount of reconstruction. So you
see why we’ve been diligently issuing new
agreements to organizations representing JPS
Interoperability Solutions in the sales channel,
recreating costing information, building our
old customers’ list, building an accounting
system and putting employee benefits in
place. The paradox is JPS Interoperability
Solutions was not a start-up but was a start-
up.
So what do I need from the thousands of
customers owning JPS Communications’
products about whom I received no records
from the former owner? Well, to start with, I
need to know about you, what products you
have and whether you need any help with
them. So please let me know if you need
network-based wide area control of multiple
sites, upgraded software, upgraded modules,
retraining, new warranty - in other words,
anything to do with maintenance and support
of JPS products, regardless of when
manufactured. When we hear from you, we’ll
place you in our configuration control system
and our customer data base. While the
employees (I was able to rehire twenty-one of
those) remember many, many of you, they
can’t remember all. So please let us know if
we can help you.
Also, please be patient until IWCE in March.
We will then release many new products.
Further, we will be returning to our former
strategy of bringing out new
products in a stream,
knowing that with multiple
products, chances are we’ll
have a solution of interest to
each customer. With a
growing engineering staff
and capability, we also intend
to develop special products
for customers that have
unique needs, especially if
they can’t find a good
solution elsewhere. You can
also count on our designs to
be as robust as they have
always been, even though it
means we rarely get to
replace existing products in
the field, even those there for
decades.
We intend to continue
providing solutions that save
lives. So my message to you
is one of hope for the future
of mankind and the safety of
our families and friends.
Know this, too!! We are
blessed at JPS
Interoperability Solutions to
know you and to count you as
a friend.
Warmest wishes for the
Season,
Donald Scott
CEO/President
JPS Interoperability
solutions, Inc.
Page 3
Issue 2017 Jan./Feb.
Main Story
WAIS Dispatch – An Alternative to a Console Solution
JPS is well known for communications interoperability and voter solutions, but
fewer people are aware of our dispatch capabilities that use our Wide Area
Interoperability System (WAIS) Controller. This cost effective and ergonomic
solution allows the use of existing infrastructure and can be scaled to fit your
requirements.
JPS Interoperability Solutions strives to meet the needs of our customers with
the most cost effective, proven and widely-deployed mission critical
communications technology available. Based on customer requests, we have
developed direct dispatch capabilities outside of the traditional console
interfaces. While the JPS WAIS Dispatch solution does not provide all of the
advanced capabilities of traditional dispatch consoles, many times these
advanced features are neither needed nor desired by the customer, resulting in
complaints of “Over Kill” and “Too Expensive.” Many have found that WAIS
Dispatch does provide the necessary features, along with a distributed
architecture that ensures that the loss of any part of the system does not prevent
proper operation of the remainder.
There are two versions of WAIS Dispatch, WAIS Enhanced and WAIS Enterprise. Both provide direct dispatch
capability from PC workstations to LMR and telephony resources hosted on ACU Gateways and NXU-2A
network extension units, linked by JPS’s RoIP (Radio over IP). As always, we at JPS take pride in offering
these advancements in a way that allows our customers to upgrade existing equipment - rather than forcing a
forklift approach.
WAIS Enhanced: Updated hardware and a new Dispatch View allow an operator to communicate directly with
a system radio via the sound card of the PC that’s hosting the WAIS Controller software. The operator can also
choose to simply monitor the radio, or may expand the communications to include all members of any
interoperability net that the radio may be part of. The hardware includes our new DSP-3 modules and software-
refreshed NXU-2A units.
WAIS Enterprise: Builds on WAIS Enhanced with a new application called the MultiTap Server, which
resides on a PC at the local interoperability site, along with the ACU Gateway. This application allows the
audio from any particular radio to be heard simultaneously by multiple operators.
Operators run both versions using our WAIS Controller software, which is installed on PC workstations (JPS or
customer provided) and integrated over IP infrastructure. The PC workstations function as the WAIS Control
and Dispatch terminals and are configured with touchscreen monitors, wireless headsets and desktop speakers
and microphones. There are no recurring costs as software seat licenses incur only a one-time fee.
Finance Corner
As JPS Interoperability
Solutions, Inc. was
established, there has been
uncertainty as to our current
legal company name and
address. We have purchased
and are located in our
original building.
To help us achieve maximum
efficiency in outgoing
payments and incoming
receipts, please update your
information systems to
reflect our new information:
JPS Interoperability Solutions, Inc.
5800 Departure Drive
Raleigh, NC 27616
Attn: Lynda Colbert
Page 4
Issue 2017 Jan./Feb.
Additionally, any necessary hardware or hardware upgrades, certified factory engineering, installation,
configuration and training make up a system, along with any necessary radio infrastructure.
The WAIS Controller software provides the ability to either Select or Monitor any, all, or a select number of the
DSP-3 modules that interface remote radio resources. The following diagrams display and describe this
interface:
WAIS Controller Primary Screenshot
Page 5
Issue 2017 Jan./Feb.
WAIS Controller Dispatch Screenshot
WAIS Controller Dispatch Functionality Screenshot
Page 6
Issue 2017 Jan./Feb.
WAIS Controller Group Dispatch Screenshot
JPS offers a product data sheets and case studies for our WAIS solutions on our website, www.jpsinterop.com
Look under the Product and News/Case Studies tabs.
As with all of our solutions, operational examples best describe
the capabilities of our technologies, let’s look at a few.
The State of Alabama Emergency Management Agency hosts
remote repeater sites throughout the state. Previously these
repeaters were linked back to their headquarters by copper leased
lines and tone remotes. After experiencing numerous dropped
connections over the leased lines they searched for an alternative
solution, and Alabama selected the WAIS Enhanced dispatch
system.
The WAIS solution provides them with the seamless ability to
monitor and transmit over any or all of the twenty-three remote
repeater sites throughout the state. Remote control base stations
were installed to link by RF to the repeaters and by IP (RoIP) to
the AEMA dispatch center in Clanton Alabama. Since the State
of Alabama also deploys a statewide WAIS system consisting of several fixed, mobile and tactical sites they
also have the ability to share the remote UHF repeater sites with other agencies if the need arises. Additional
benefits included the elimination of the reoccurring lease line fees previously linking the remote repeater sites.
Alabama Emergency Management Statewide
WAIS Enhanced Dispatch System
Page 7
Issue 2017 Jan./Feb.
JPS has also fielded several stand-alone WAIS Dispatch systems in Public Safety and National Guard
environments. The Police Department in Fresno California operates a Real Time Crime Center “RTCC” where
calls for service, in-the-field activity, and streaming video feeds are monitored from eight different operator
locations. The WAIS Enterprise solution was added to allow direct communications between officers and/or
staff monitoring an incident, allowing them to directly communicate with officers on the scene. These WAIS
RTCC communications capabilities are in addition to their existing 911 Center and they also provide the ability
to link other WAIS Interoperability Sites, fixed and mobile, providing seamless communications
interoperability over a wide area and encompassing a variety of different agencies.
Fresno CA RTCC WAIS Enterprise Dispatch System
Many applications require that the dispatch function be integrated into various disparate radio systems including
commercial and military radios. The WAIS Dispatch solutions can meet these requirements providing seamless
connectivity for all types of radios, not only providing direct dispatch capability but also interoperability
whenever there is a need for interconnection between these disparate radio systems. Once such application is
presented in the following diagram.
Page 8
Issue 2017 Jan./Feb.
Range 19 RetransUpgrades(Optional)
38.50/51.20Existing Harris
SINCGARS
EXP
MASTER
HANDSET
ETHERNET
FAULT
CPM-6
CPM-6
ACU 1000
+12 V
-12 V
POWER
AC
DC
PSM-1A
1
GHI4
PRS7
OPER
0
TUV8
*
ABC2
DEF3
JKL5
MNO6
WXY9
#
PTT
FAULT
HSP-2
VOLUMN
SPEAKER
OFF
HANDSET
HSP-2A
EAR
SIGNAL
PTT
SIGNAL
ETHERNET
FAULT
07
DSP-2
COR
LINK ACTIVE
PTT
SIGNAL
ETHERNET
FAULT
06
DSP-3
COR
LINK ACTIVE
PTT
SIGNAL
ETHERNET
FAULT
05
DSP-3
COR
LINK ACTIVE
PTT
SIGNAL
ETHERNET
FAULT
04
DSP-3
COR
LINK ACTIVE
PTT
SIGNAL
ETHERNET
FAULT
03
DSP-3
COR
LINK ACTIVE
PTT
SIGNAL
ETHERNET
FAULT
02
DSP-3
COR
LINK ACTIVE
PTT
SIGNAL
ETHERNET
FAULT
01
DSP-3
COR
LINK ACTIVE
242.600 AMExisting Harris
SINCGARS
Existing MotorolaP25 UHF
APX
Existing MotorolaAPX
AWIN
ComLog Recorder
Audio Cables
PTT
SIGNAL
ETHERNET
FAULT
07
DSP-2
COR
LINK ACTIVE
PTT
SIGNAL
ETHERNET
FAULT
07
DSP-2
COR
LINK ACTIVE
PTT
SIGNAL
ETHERNET
FAULT
07
DSP-2
COR
LINK ACTIVE
PTT
SIGNAL
ETHERNET
FAULT
07
DSP-2
COR
LINK ACTIVE
PTT
SIGNAL
ETHERNET
FAULT
07
DSP-2
COR
LINK ACTIVE
NEW ICOM A11O
121.500 MHzA/C TRANSCEIVER
NEWKENWOOD TK-5910
P25 700/800 CHANNEL CHANGING
RANGE 19NEW
MOTOROLA APX6550
141.xxx MHzRETRANS
NetworkDispatch 1
WAIS Controller
Dispatch 2WAIS Controller
MultiTap Server
CradlePoint Router
This sample application provides a pair of dispatcher workstations along with wireless connectivity that allows
additional workstations to be later added to the system. If the WAIS system is configured on a WAN,
connectivity and control can be run from a remote off-site location. WAIS provides a full-feature set of
administrative configurations to ensure system security.
ACU technologies are widely used in mobile command vehicles, and JPS WAIS is an economical and
ergonomic dispatch solution for these applications. Space limitation are the norm in this environment, so the
ability to incorporate dispatch capabilities into existing PCs and laptops is a major advantage over the need to
install stand-alone consoles. Integration into a WAN, either through satellite, Began, or via 3G/4G broadband
connectivity, yields the ability of WAIS to link together multiple command vehicles.
Day-to-day and emergency response needs are being met by WAIS installations in the State of Alabama, with
the National Guard, and for many others.
A prime example of a mobile command vehicle application is the MCV of the Westchester County NY
Department of Emergency Services, as shown below.
Page 9
Issue 2017 Jan./Feb.
Their system incorporates two WAIS Enterprise dispatch systems and also provides them connectivity to their
other WAIS ACU fixed sites in the county and also with other counties and agencies in their region.
Westchester NY Department of Emergency Services MCV WAIS Enterprise Dispatch System
Additional information related to the use of JPS interoperability Solutions technologies in mobile command
vehicles can be found on our Case Studies link, http://www.jpsinterop.com/mobile-command-vehicle-
interoperability-on-wheels/
The JPS WAIS dispatch solution is scalable, economical and ergonomic. It providing our customers a cost-
effective way to the ability to parlay existing LMR infrastructure and existing ACU technologies. Please reach
out to us so we can discuss your needs and the solutions we can provide to meet them.
Page 10
Issue 2017 Jan./Feb.
Use Case - Small Single-Site and Dual-Site or Off-Shore and Mining
Applications
Below is an example of connectivity using RoIP to connect a single audio station from the Central Office
to a remote radio site using RoIP.
Below is an example of connectivity using RoIP to connect to multiple sites from a Central Office.
Page 11
Issue 2017 Jan./Feb.
Executive Team
Don Scott
President/CEO
Arthur Powers Todd Dixon Mike Cox Dave Camin
VP CFO COO VP
Legal VP Finance VP Engineering Sales/Marketing
Roman Kaluta Lee Martin
Director - Customer Advocate DOD
Public Safety Liaison Fed Sales
All of JPS
Interoperability’s
executive team
are long standing
employees
Page 12
Issue 2017 Jan./Feb.
Benny’s Customer Corner:
Training Schedule
We offer customer training classes at the JPS Interoperability
Solutions facility in Raleigh, North Carolina that include lectures
and hands-on training. The schedules for the free ACU
technology and Wide Area Interoperability System (WAIS) open
classes are below. Contact [email protected] to register.
***** Class student minimums pertain. Travel, room, and board
expenses are the responsibility of the trainees.
***** Dealer training is also offered at the JPS facility. Please
contact us for more information.
Technology Training Classes
ACU Technology Training Classes 2017
Includes ACU-M, ACU-T, ACU-1000, and ACU-
2000 products
January 10-11
February 7-8
March 14-15
April 4-5
May 9-10
June 13-14
July 11-12
August 8-9
September 12-13
October 17-18
November 14-15
December 12-13
WAIS Technology Training Classes 2017
Includes training on WAIS (Wide Area
Interoperability System) and the WAIS Controller.
***** ACU Technology Training is a prerequisite.
March 16
June 15
September 14
December 14
Page 13
Issue 2017 Jan./Feb.
24 Hour Customer Service Hotline
Our customer support hotline offers customers of JPS Interoperability Solutions an outstanding level of service.
U.S. and Canadian customers can call (800) 543-2540 for assistance with any technical issues, including
installation and operation tips. The hotline is staffed by experienced JPS systems and customer service
engineers knowledgeable in our products and services. This hotline is available during our regular 8:00 AM to
5:00 PM eastern time zone business hours. The line is forwarded to one of our experienced engineers after
normal business hours to assist our customers with any urgent technical situations that can’t wait until the next
business day.
Software/Firmware update steps
Software/Firmware Updates Are Available Online
Software and firmware updates are available for many of our products and
modules to ensure you are benefitting from the latest technology. The
following software and firmware updates are available for download at no
charge:
Software:
ACU Simulator (used with the ACU-2000, ACU-1000, ACU-T products)
v. 1.5
ACU Controller Software (ACU-2000, ACU-1000, ACU-M, ACU-T) v.
5.44
PCNXU NXU Emulator (use with ACU-2000, ACU-1000, ACU-5000,
ACU-M, ACU-T, NXU-2A, NXU-2, SNV-12) v. 3.0
NXU Setup Utility (NXU-2A, NXU-2) v. 1.3
Firmware:
ACU-M v. 1.07
ARA-1 v. 3.01
CPM-3 Module (SNV-12) v. 1.08
CPM-4/6 Module (ACU-1000, ACU-T, ACU-2000) v. 3.09
DSP-2 Module (ACU-1000, ACU-T, ACU-2000) v. 3.07
DSP-3 Module (ACU-1000, ACU-T, ACU-2000) v. 1.02
NXU-2 v. 3.01
NXU-2A v. 1.09
SCM-1 Module (ACU-1000, ACU-2000) v. 3.01
SCM-2 Module (ACU-1000, ACU-2000, ACU-T) v. 3.01
To request updates or for any questions, please e-mail us at [email protected].
Page 14
Issue 2017 Jan./Feb.
Repair Service
All equipment returned for repair must be accompanied by an RMA number
(Return Material Authorization).
Email [email protected] to request a repair RMA number.
Please include the following in the body of your email: failure symptoms,
product name, serial number, contact name and shipping information.
Frequently Asked Questions (FAQ)
From Benny Hillmann, Tech Support Engineer:
Two of the more frequent calls I receive go something like this...
1. “I have two radios that I always want to patch every time that I use my ACU.
Can I make that happen automatically when I turn the ACU on?”
Yes, you can.
On an ACU-T, 1000, or 2000, setup that patch in a net, then key in *36 on the
HSP keypad. The voice prompt will say “Saving Configuration” and it will be stored as
the power-on default net configuration.
The same thing can be done in the ACU-M. From the “Nets” keypad menu, push
“Pwr On Cfg” to store the current net configuration as the default.
2. “With my ACU-T, 1000, or 2000, after I set up a patch between two or more radios, and after
someone keys up a radio, the ACU keeps keying and unkeying back and forth between the radios.
Can this be stopped?”
Yes, this can occur any time two radios are patched together and is called Ping Pong. JPS gateways have
multiple methods to prevent this common problem. Please read the Ping Pong and COR Inhibit Time
After PTT sections below
Ping Pong Effect
Some radios have a tendency to receive something, or to assert COR (Carrier Operated Relay), momentarily at
the end of a transmission. This may be caused by a repeater’s continued transmission during hang time or it
could be caused by a tone or noise generated by the radio itself. Remember that for any pair of cross-connected
radios, whenever one radio is receiving, the other is keyed. If a radio in an Interoperability System exhibits the
“momentary COR” behavior, any cross-connected radio will momentarily (and inappropriately) transmit. If
both radios receive momentarily at the end of each transmission, the system will “ping-pong,” with first one
radio keyed momentarily and then the other, repeatedly. Neither radio system will be useable at this point.
There are two ways to prevent this. The best is for the Interoperability Device to have an adjustable “COR
Inhibit Timer After PTT.” This function simply ignores any COR for a period of time immediately following a
Page 15
Issue 2017 Jan./Feb.
transmission. The length of the timer is adjustable to optimize for different radios, which may exhibit the
inappropriate COR indication for durations as short as a few milliseconds to as long as several seconds.
Another solution is to use neither COR nor VOX, but instead use VMR as the squelch type. Since Voice
Modulation Recognition will not COR unless human speech is actually present, and these momentary receive
events do not contain speech, they will simply be ignored by the system.
Setting COR Inhibit Time after PTT
Establish a net between the HSP module (Local port) and one DSP module (Radio port) at a time. Observe the
DSP (Radio port) front panel COR & PTT indicators to detect the potential existence of ping-pong and confirm
when it has been resolved. Key the ACU handset and release. If the COR LED lights momentarily after the
PTT LED goes out, the COR Inhibit time should be increased. Repeat while increasing the setting one step at a
time. It is long enough when you no longer see COR lighting. If the COR Inhibit time is a long time such that
some replies might be missed, the use of VMR (if available) is likely a better choice.
Page 16
Issue 2017 Jan./Feb.
“Customer Requests” Drive SNV-12 New Voter Capabilities
New SNV-12 voter comparator code adds requested features:
In response to customer requests, JPS Interop Solutions has added a few new capabilities to the SNV-12.
As always, software/firmware
upgrades are available at no charge.
To get these new features on your
CPM-3, contact us at
[email protected] for the
firmware file (version 1.08).
Dual Level Password Security
In 2007, JPS introduced the CPM-3
module, which provided the ability to
control an SNV-12 voting system and
monitor voted audio over an IP network.
The CPM-3 software was recently upgraded
to provide dual-level password security.
User level permissions allow dispatchers
(users) to exercise operational control,
while configuration changes are restricted
to those with an Administrator password.
This keeps device management in the hands
of network system administrators, while
allowing dispatchers to disable and force
vote sites as needed, based on permissions
selected by the administrator.
Transmitter Steering:
There are now 14 transmitter steering
groups, not just the 7 that existed in
the past. This is useful on large wide
area radio systems which use
transmitter steering and need to steer
more than 7 transmitters. Transmitter
steering is for communications over a
large geography, such as utility
dispatching, where not everyone needs
to hear everything. In public safety,
single site and simulcast are common,
transmitter steering is not widely used.
This function is incorporated in the
latest CPM-3 software and is managed
by using spare SVM-2 DIP switches.
Page 17
Issue 2017 Jan./Feb.
UPCOMING EVENTS
Alster ACES Road Show Honolulu, HI. February 23, 2017
http://www.alster.com/news-events/
JPS Interoperability Solutions announces product demonstrations in conjunction with Alster at their ACES
Road show being held in Honolulu Hawaii starting on February 23 2017.
IWCE 2017 Las Vegas, NV Convention Center March 27 – 31, 2017 Booth
2811
http://www.iwceexpo.com/iwce17/Public/Enter.aspx
Integrating Technology & Education
It’s the IWCE 40th anniversary! Taking place March 27-31, 2017 in Las Vegas, IWCE is a
venue where people can make the human connections they need to be successful, whether it is connecting to a
future client, boss, employee or business partner. It is also where people can connect to information about a
technology, product or policy that is crucial to success. See innovation at its best and join us for the premier
event for communications technology.
Additional functions will be added as we get closer to scheduled dates, the following are being considered:
LAAD
ENTELEC Conference Expo
Critical Communications World
IACP LEIM Conference
US Northcom Vital Connection
Quarter Two Road Show (April, May or June)
Quarter Three Road Show (July, August or
September)
Quarter Four Road Show (October, November or
December)
APCO 2017
APCO, NorCal Regional
APCO Public Safety Broadband Summit
NGAUS
IACP 2017
COPSWEST 2017
Cal Regional APCO / CPRA
Northern VA - Metro DC Rally
FEMA - PA Command/Communications Rally
North Carolina Command/Communications Rally
Maryland Command/Communications Rally
Creative Communications Technical Summit
Cal Mobile Command Center Rally
CMA-CMC Conference
Page 18
Issue 2017 Jan./Feb.
Links
Case study links
EPTT + LMR Interoperability
AT&T Enhanced Push-To-Talk & Land Mobile Radio Integration via RoIP
Technology from JPS Interoperability Solutions This document explains the basic
concepts related to interfacing AT&T Enhanced Push-To- Talk over Cellular (EPTT)
with Land Mobile Radio (LMR). On the EPTT side, the capability allows radio
channels or talkgroups to appear...
https://jps.sugarmapleinteractive.com/wp-content/uploads/2016/04/EPTTLMR-Interoperability-via-JPS-RoIP.pdf
Mobile Command Vehicle – Interoperability on Wheels
Take a look back, say fifteen or twenty years, and compare capabilities then to now.
Interoperability, terrestrial and wireless network infrastructure, satellite
communications, advanced cellular broadband connectivity, information sharing and
situational awareness – all have advanced so much that they have become common
place and readily available for all...
http://www.jpsinterop.com/mobile-command-vehicle-interoperability-on-wheels/
Receiver Voting Restores Talk-In Coverage LOST to Narrow Banding
A Situation Repeated Around the Country Communications Managers have had to deal
with a rash of user talk-in complaints ever since their analog LMR systems were narrow-
banded from 25 kHz to 12.5 kHz. Areas that had been marginal are now “dead” leaving
portables completely unable to talk back. Narrow-banding...
http://www.jpsinterop.com/receiver-voting-restores-talk-in-coverage-lost-to-narrowbanding/
Wide Area Interoperability Improvements – JPS Interoperability Solutions Responds to Customer
Feedback, Expands Capabilities of WAIS Controller
WAIS = “Wide Area Interoperability System.” This acronym accurately describes
what this flexible and scalable solution does, tying together voice communications
via IP over a range of geographical areas, citywide, statewide or throughout even
larger regions. WAIS provides the ability to expand radio propagation through our
proven Radio over...
http://www.jpsinterop.com/wide-area-interoperability-improvements-jps-interoperability-solutions-responds-to-customer-feedback-
expands-capabilities-of-wais-controller/
Page 19
Issue 2017 Jan./Feb.
JPS Web, Twitter and Facebook links
Made in America
Web Page:
http://www.jpsinterop.com
Products Link:
http://www.jpsinterop.com/tradeshow/
YouTube Links
Hear from JPS President Don Scott
o https://www.youtube.com/watch?v=fNdvhgQVhrs
Hear from Iggy Bragado on Radio Over Internet Protocol Basics:
o https://www.youtube.com/watch?v=AuRiP-
vBzCQ&list=PLR0Nk6kqiRyKS69GlgJ2YnqtsPokLxNZh
Hear from Iggy Bragado on the JPS NXU-2A Network Extension Unit Module
o https://www.youtube.com/watch?v=xJG-
lMkiVxk&list=PLR0Nk6kqiRyJbvaAHHgm2z12YYLgX9CLo&index=6
Hear from Iggy Bragado on the ACU-M Mission Critical Interoperability
o https://www.youtube.com/watch?v=5nKX6UOzhJs&index=5&list=PLR0Nk6kqiRyJbvaAHHg
m2z12YYLgX9CLo
Introduction into “Ask Benny” JPS Interop Channel
o https://www.youtube.com/watch?v=acJUz25sYpY&list=PLR0Nk6kqiRyLL1OpG9-
ndZG9kg4G3MjbR
Presentation/Document Links
JPS Executive Summary: http://www.jpsinterop.com/products/executive-summary/
Page 20
Issue 2017 Jan./Feb.
Employee Highlight
Marcia Ray - Regional Inside Sales Representative
Marcia Ray is the western area Sales Representative for JPS, and is the point of
contact for sales transactions in the central and western U.S. for the newly
formed JPS Interoperability Solutions, as well as the fact that she is the point of
contact for all international sales. Marcia was also an employee of the former JPS
Communications, Inc. for more than 16 years. Marcia travels within her
respective sales territory, calling on dealers, current and new prospective
customers, and is tasked with developing and cultivating new sales opportunities
and in uncovering new partnering relationships. Marcia has good product
knowledge and she is very knowledgeable on export regulations, and the
documents and guidelines which relate to all JPS international sales transactions.
JPS Interoperability Solutions, Inc., is a Contractor listed on the NASPO ValuePoint Contract, and Marcia is the
key point of contact with JPS, and she is responsible for all NASPO sales transactions, and she handles all of
the sales reporting and the maintenance of the JPS product line and pricing that is reflected on the NASPO
ValuePoint Contract.
Marcia resides in Garner, NC, is married, and has a 33-year-old son. Marcia and her family enjoy spending their
spare time at their mountain vacation home, and she enjoys spending time with family, watching sports, sewing,
and spending time with their two dogs, Oreo and Codee.
Marcia’s Contact Information is:
919-865-1216 office
JPS Interoperability Solutions, Inc.
5800 Departure Drive
Raleigh, NC 27616
Ron Robertson - Account Development Representative- Inside Sales Representative -East, Midwest / DOD/Federal
Ron Robertson is the Account Development Representative for North Carolina and
South Carolina. Ron’s Inside Sales Representative territory includes the Northeast,
Southeast, Midwest and Federal/DoD. In the Account Development role, Ron is
responsible for discovering new accounts/markets and nurturing existing accounts. In his
Inside Sales Representative role, Ron is the POC for all external customers/partners,
within his territory. Ron is responsible for entering sales orders, generating quotes,
managing sales funnel, maintaining and organizing customer portfolios for sales staff
and coordinating with manufacturing and shipping departments to ensure on-time
delivery.
Page 21
Issue 2017 Jan./Feb.
Ron, began his career with JPS Communications as Supply Chain Assistant in October, 2004. Ron’s duties
included shipping, inventory management, and configuring the finish product to each customer’s specification
before shipment. Ron worked closely with manufacturing and shipping to become well-rounded in both areas.
The ground level knowledge that Ron acquired as Supply Chain Assistant prepared him well for his next
position. In 2008, Ron was promoted to Inside Sales Representative for the Northeast, Southeast and Midwest.
Throughout the years there have been many changes within the sales department and JPS, but Ron has remained
a mainstay for JPS Dealers, Manufacturer Reps and Customers alike. In 2016, Ron was assigned the additional
responsibility of Account Development Representative for NC and SC. Account Development has become a
natural transition for Ron, given that he has built relationships with numerous people throughout the large
territory he covers as the Inside Sales Representative. Ron has an MBA in Project Management in 2014.
Ron’s Contact Information is:
919.865-1215 office
JPS Interoperability Solutions, Inc.
5800 Departure Drive
Raleigh, NC 27616
Mike Scott – Sales Engineer
Michael Scott officially joined the JPS Interoperability Solutions team on July 1,
2016 after being involved unofficially in the start-up of the new organization. Mike
has joined as a part owner and the brother of the original founder Don Scott and was
retired from the semiconductor, microelectronics and optoelectronics industries. He
comes to JPS with 33 years of experience working for the Bell System, AT&T,
Lucent, Agere, and Finisar as an Engineer, Program Manager, and Business
Development Manager.
Mike’s years of experience working with customers and in field support will be
utilized as a field product representative and sales engineer. His long successful
career to date has been marked by his willingness and ability to generate winning technical solutions for his
customers. He brings to JPS an understanding of the Broadband Communications industry and is positioned to
help with new product introduction and business development as the market continues to move toward a
combination of LMR and Broadband capability. His primary responsibility will be Product Representative for
the southeast region including GA, TN, AL, and MS especially for new vertical markets such as off-shore and
mining. His engineering background is supported by a Master’s Degree in Solid State Physics from the
University of Delaware in 1981.
Michael Scott’s Contact information is:
Cell 610-730-4422
Home Office 610-369-5073
Raleigh Office 919-865-1258
Page 22
Issue 2017 Jan./Feb.
General Information
JPS Interoperability Solutions, Inc.
5800 Departure Drive
Raleigh, NC 27616
919-790-1011
Please make sure to update your computer systems to reflect our
new address for payments and invoices – See Page 3
JPS Product Questions?
Do you have a question about how our technologies can help your agency, business or
mission?
Roman Kaluta is the customer advocate and public safety liaison for JPS Interoperability
Solutions.
As a director of Interoperability Solutions he is available and eager to discuss your needs.
He can be contacted directly at [email protected]
Contact Us
Sales Inquiries: [email protected]
Support Inquiries: [email protected]
Page 23
Issue 2017 Jan./Feb.
JPS Interoperability Solutions Contacts
Name Office Email Cell Title
Bragado, Iggy X [email protected] 408-219-8011 Senior Sales Engineer
Camin, Dave (919) 865-1267 [email protected] (919) 610-6419 VP Sales
Hillmann, Benny (919) 865-1209 [email protected] (919) 630-7856 Customer Service
Engineer
Kaluta, Roman (919) 865-1214 [email protected] (919) 608-8409
Director - Customer
Advocate – Public
Safety Liaison
Martin, Lee (919) 865-1049 [email protected] (919) 410-1131 DOD/Fed Sales
Ray, Marcia (919) 865-1216 [email protected] (919) 627-0570 Regional Inside Sales
Representative -West /
International
Robertson,
Ronald (919) 865-1215 [email protected] X
Regional Inside Sales
Representative -East /
DOD/Fed
Scott, Don (919) 865-1248 [email protected] (919) 349-8188 President / CEO
Scott, Mike X [email protected] (610) 730-4422 Sales Engineer
If you are interested in working with JPS
Interoperability Solutions Inc., please provide your
resume to Ramona Myers at
If you have customers that are interested in being
part of a customer use case article, please contact
Dave Camin at [email protected]