journey to excellenceresource.carrollhospitalcenter.org/documents/journey ppt... · 2020-04-27 ·...
TRANSCRIPT
Journey to ExcellencePurpose, Worthwhile Work & Making a Difference
Presented by:
Leslie Simmons, R.N., FACHE
Executive Vice President LifeBridge Health
Our journey, how it began...
Then & Now
Carroll Hospital 1961 Carroll Hospital 2018 With LifeBridge Health
Beds 50 193 1,329
Physicians 6 400+ in 38 specialties 1,700
Employees 125 2,025 – 2nd largest local employer in Carroll County
10,435
Emergency Visits 300 50,347 192,539
Admissions 2,773 13,419 53,504
Births 552 1,037 3,239
Inpatient & Outpatient Surgeries
n/a 7,207 28,905
Our past evolved...
Our journey continues...
LifeBridge Health Organizational Chart
Dan Blum
President & COO,
Sinai Hospital &
Grace Medical
Leslie Simmons
EVP
LifeBridge Health
Deborah GravesPresident & COO
Levindale Hebrew Geriatric Center and
Hospital
David Krajewski
EVP/ CFO
LifeBridge Health &
Partners
Craig Carmichael
President & COO
Northwest Hospital
Jonathan Binder
COO
LifeBridge Health Partners
Neil Meltzer
CEO and President
LifeBridge Health
Garrett Hoover
President & COO
Carroll Hospital
Carroll Hospital Organizational Chart
Leslie SimmonsExecutive Vice President
LifeBridge Health
Holly Phipps AdamsVP of Human Resources
LevindaleEngagement for the
system
Ellen Finnerty Myers
VP of Corporate Development
Carroll HospiceBusiness Development
Palliative CarePhysician Recruitment
Foundation
Stephanie ReidChief Nursing Officer
Michael MyersChief Financial Officer
Rates & Regulations for the System
Garrett HooverPresident & COOCarroll Hospital
Mark Olszyk, M.D.VP of Medical Affairs & Chief Medical Officer
Carroll Health GroupQuality
Primary Care Prevention,
Wellness
Ambulatory Services
Urgent Care Transportation Acute Care Post-Acute CareHousing/Assisted
Living
LifeBridge Health Partners
Foundations of Caring
Culture Quality Services Value Community
Pillars of Excellence Wall
The SPIRIT of Care Bravely Behavioral Expectations
13
Se
rvice Anticipate needs;
listen so that others feel heard
• Exceed expectations in delivering high quality care to others
• Respond to customers with an appropriate level of urgency
• Keep own emotions from interfering with responding effectively to customer’s needs
Perform
ance Act to achieve
positive outcomes with tenacity and
perseverance
• Demonstrate accountability to achieve excellence in all we do
• Raise concerns, be persistent in solving problems, and generate positive solutions
• Select the most effective approach using all available resources
Innovation Strive to improve
and elevate work; approach new
ideas with an open mind
• Take the initiative to make it better
• Embrace change with agility and humor
• Think creatively by encouragingand sharing diverse opinions
Respect Serve the whole
person; listen and act with empathy
• Honor the dignity and worth of all with compassion and without bias
• Listen with empathy and purpose; be open-minded and non-judgmental
• Act to protect patients as people and do not violate or compromise privacy and confidentiality
Inte
grity Act with people at
heart; speak with meaning
• Uphold the highest standard of ethics and honesty
• Assume personal accountability and a conviction to do the right thing
• Build trust by delivering the promise of great care and follow through on commitments
Team
work Rely on others and
act so that others rely on you; ask for help and give help
• Work together, care together
• Consistently contribute to and participate in team decisions
• Assume the best of intentions and support each other
CARE BRAVELY
U.S. News Rankings
Carroll Hospital is in the top 10 in Maryland, ranked at #7!
What Matters
Purpose,
Worthwhile Work,
Making a Difference
Must Haves
•Selection and the First 90 Days
•High – Solid – Low Performers
•Rounding for Outcomes
•Associate Thank You Notes
AIDET Communication Technique
A Acknowledge the customerA smile, make eye contact, greet them and call them by name
IIntroduce selfState name and role at Carroll Hospital CenterHighlight skill and expertise of self and other team members
DDuration of timeExplain time expectation, keep customer informed regarding how long a process will take, let them know if there is an expected wait
EExplainInform the customer of all processes and proceduresCommunicate clear expectation regarding what will be occurring
TThank you for letting us care for you!Thank customer for their time and express appreciation for their cooperation and communication. Anything else you need?
What you can expect on
our journey ...
Daily Safety Huddle8:30 a.m. Monday – Friday, PCS Conference Room
Communications
What can you do?
• Commit to the SPIRIT Values
• Attend staff meetings, SPIRIT Speakouts and other information sharing events.
• Read your email
• Email is our primary form of communication
• Give us your feedback and ideas
• BE ENGAGED and CARE BRAVELY
Welcome to the Team!
Questions?....Please ask your educator, leader, preceptor