Joshua Jones

405 Willarong Rd, Caringbah South, NSW, 2229 Email: joshjones2229@gmail.com Mobile: 0435 375 737

Professional Profile Dedicated and ambitious Recruitment and Marketing Assistant with a Bachelor of Commerce degree in Marketing and Human Resource Management. Possesses over twelve months experience working in the recruitment and accounting industries, as well as over five years of customer service experience in a large retail chain. Looking to apply the knowledge and experiences learnt through university and other workplaces to a large organisational context, as well as to take on new challenges. Has an inherent aptitude for customer service, leadership, and teamwork, as well as excellent communication skills, and extensive problem solving and decision-making abilities.

Employment History Scott Associates Chartered Accountant – Sydney CBD Marketing Assistant – March 2015 – Present • Created email-marketing campaigns through Mail Chimp to send to clients. • Assisted with the recruitment process for new staff members by entering candidate data into Excel

spread sheets; culling résumés; emailing unsuccessful applicants; and scheduling interviews for successful applicants.

• Updated Employee Manuals and Employee Contracts. • Wrote accounting-based blogs to publish on company website. • Minor website development using a WordPress. GK Plus Co Accountants – Revesby Marketing Assistant – January 2015 – Present • Developed marketing strategy, marketing collateral, and PowerPoint slides for a series of workshops. • Liaised with web designers and developers to finalise website completion. • Designed email-marketing campaigns through Mail Chimp to send to clients. • Wrote posts and developed a social media strategy for Facebook, LinkedIn, Twitter, and Hootsuite. • Designed print advertisements and company brochures using Microsoft Office. • Created a print advertisement for a workshop series, which was published in the local newspaper,

the Bankstown-Canterbury Torch (weekly circulation of 90 000). QuikStrike Brand Ambassadors – Sydney & Wollongong Area Brand Ambassador & Supervisor – January 2015 – Present • Participated in product activations and experiential marketing campaigns for clients to increase brand

awareness of their product and brand. • Delivered a memorable experience for the consumer to create a positive brand attitude. • Educated, informed, and communicated with consumers about the brand being promoted in order to

enhance brand image.

Nine2Three Employment Solutions – Sutherland Recruitment Assistant – April 2015 – Present • Sourced potential candidates for current roles through LinkedIn and the company database. • Prepared CV’s for clients. • Liaised between clients and candidates to schedule job interviews. • Conducted reference checks via phone calls on successful candidates. • Wrote and posted job alerts on social media for current open jobs. • Emailed proposals, terms, and conditions to clients. • Interviewed candidates and rewrote their resumes in order to make them stand out. • Updated company database with client, candidate, and role information. Marketing Assistant – November 2014 – Present Marketing Intern – June 2014 – November 2014 • Developed marketing strategy and provided administration assistance in a fast-paced working

environment. • Wrote posts and developed a social media strategy for Facebook, LinkedIn, Twitter, and Hootsuite. • Compiled and analysed digital marketing statistics through Google Analytics. • Designed marketing material for website, procedures, emails, and brochures using Microsoft Office. • Coordinated, marketed, and assisted in managing Australia’s Biggest Morning Tea; a 300 person

event requiring 6 months of planning and preparation, and as well as liaising with multiple sponsors. • Answered and handled phone and email enquiries from clients, candidates, and external contractors. • Attended business networking events to attract new clients. • Minor website development. • Used Google AdWords to create online advertisements. Coles Supermarkets – Caringbah Customer Service Assistant – Supervisor – August 2013 – Present Customer Service Assistant – September 2010 – August 2013 • Provide an exceptional level of customer service to build and maintain relationships in order to

improve brand image. • Assisted customers with any issues they may have in order to enhance their shopping experience. • Demonstrated leadership by training and developing junior team members. • Highly trusted employee being responsible for handling large sums of money. • Assisted managers with rostering requirements. • Helped improve the safety and wellbeing of team members by ensuring all were complying with

WH&S requirements. • Undertook training to become a Self Checkout Operating Manager. • Answered and handle phone enquiries from customers. • Demonstrated versatility and adaptability by gaining experience across all departments. Achievements • Promoted to a Supervisor role in August 2013, which allowed me to exercise a greater level of

leadership, responsibility, and accountability in managing fellow team members. • Received the ‘Coles Caring Passionately Award’ in 2012 and 2014 for demonstrating an outstanding

level of customer service

Stapleton’s Quality Meats – Sutherland Butchers Assistant (Christmas Casual) – December 2007, 2008, 2009 • Cleaning, deliveries, and completion of other tasks as requested to help other team members during

busy Christmas periods

Qualifications

• 2014 – Bachelor of Commerce University of Wollongong Majors: Marketing & Human Resource Management Weighted Average Mark: 71 (Credit Average)

• 2011 – Higher School Certificate Woolooware High School ATAR: 84.05

Short Courses

• 2015 – Level 1 Defensive Driver Course (Murcotts Driving Excellence) • 2015 – Key Accounts: How To Strengthen Client Relationships (Recruitment & Consulting Services

Association) • 2015 – Coles Group Limited General Safety Induction Course • 2015 – Responsible Service of Alcohol (RSA) • 2010 – Apply First Aid Certificate & CPR Training (Royal Surf Life Saving) • 2009 – Course in Peer Literacy Tutoring (Sutherland College of TAFE) • 2009 – Level 5 Soccer Football Referee Course (Football Federation Australia) • 2008 – Ocean Safety Surfer Award (Australian Professional Ocean Lifeguard Association)

Achievements, Experiences, Community Work, & Extracurricular Activities

• 17 consecutive seasons of soccer for Lilli Pilli FC • Salvation Army Red Shield Appeal Volunteer for a number of years • High School Sports House Captain in 2011 • Peer Support Camp Leader in 2009 where I worked in a support network to assist new year 7

students • Peer Literacy Tutor in 2009 where I tutored year 7 students experiencing learning difficulties • 1st place in year 11 & 12 for General Mathematics and 3rd place in PD/H/PE in year 11 • Received a Deputy Principal’s Award for ‘Outstanding Academic Achievement & Participation in

Extra Curricular Activities’ in 2008 • Previous member of Scouts Australia • Student member of Australian Marketing Institute (AMI) and Australia Human Resources Institute

(AHRI)

Referees • Available Upon Request