Joseph Brandon French 2232 Bradford Drive, Louisville, KY 40218

(812)-406-5371 | JosephBrandonFrench@Gmail.com

P R O F I L E S U M M A R Y

Goal-oriented, versatile professional with extensive experience in interpersonal communications-driven positions; proven team-leader and management candidate that exceeds expectations in any environment. S T R E N G T H S

•Leadership

•Strong Multi-Tasking Skills •Proficient in Microsoft Office •Data Entry •Customer Service •Strong Computer Skills •Self- motivated •Critical Thinking •Punctual •Strong Interpersonal Skills

•Team Cooperation

•Dependable

E D U C A T I O N

Indiana University New Albany, Indiana Bachelor of General Studies 2014 Major Concentration in Psychology, Minors in Psychology and Sociology

E X P E R I E N C E Relay Express, Inc. Louisville, Kentucky June 2016 – Present Traffic and Operations Supervisor (Promotion) • Reports directly to President and C.S.O of Relay Express • Responsible for entire Louisville Market performance and growth • Gross Profit reporting and metrics • Oversee all employee overtime and expenses • Perform all necessary training and orientation of new employees and Independent Contractors • Maintain proper DOT regulation and guidelines for fleet of 20+ IC drivers • Maintain 85% retention rate for IC drivers and employees • Develop most efficient routing for daily delivery to over 100 USPS locations • Accounts Receivable • Responsible for maintaining employee and IC driver pay • For additional responsibilities please also see below: Site Service Logistics (SSL) Coordinator August 2015 – June 2016 • Maintain up-to-date knowledge of Relay Express' warehousing/logistics, services programs, customers, and service parameter definitions • Follow customer specific SOP for over 20 clients and ensure all inbound and outbound shipments are completed daily • Complete manual product inventory per client request • Responsible for monthly shipments and sorting of freight • Follow SOP for all warehouse customers and clients • Responsible for maintaining a professional, clean, safe, and organized environment within the warehouse • Pass any customer Audit at 85 % proficiency as a minimum • Sign for and complete all incoming and inbound deliveries according to customer requirements • Pull parts for all outgoing orders, making sure to have read each orders specific requirements Ex: correct quantity, contact names, part numbers, serial numbers, and return packs, etc. • Perform daily, weekly, and bi-weekly cycle counts as needed • Maintain OTP (on time delivery performance) at 98.7% and higher

Crescent Hill Craft House Louisville, Kentucky Host 2014 – 2015 •Successfully control and maintain the flow of customers to restaurant and bar •Create a friendly and accommodating atmosphere for customers entering restaurant

•Provide customers with estimated wait times while always maintaining a professional and friendly attitude when confronted with hostile, impatient or irate customers

•Manage floor layout and determine server sections •Maintain constant communication with team members such as kitchen staff, management,

serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed

•Work with servers and bartenders to ensure restaurant is clean and that customers are seated in a timely manner

New Albanian Bank Street Brewhouse New Albany, Indiana Host, Food Runner, Bar Back 2012 – 2014

•Successfully control and maintain the flow of customers to restaurant and bar

•Create a friendly and accommodating atmosphere for customers entering restaurant

•Manage servers and communicate important information to all team members

•Determine closing hours based on customer flow

•Maintain clean appearance of bar and restaurant areas

•Ensure customer satisfaction and successfully address any customer concerns

United Parcel Service Louisville, Kentucky Forklift Operator 2007 – 2011 •Coordinated loading and unloading operations for several areas of the facility

•Responsible for several destinations: Las Vegas, St. Louis, Phoenix, Seattle, San Francisco, and Miami

•Performed highly-skilled loading procedures to maximize use of Unit Load Device (ULD)

•Observed all safety procedures and excelled in proper forklift operation techniques •Traveled to different mod areas of building to load ULD containers that other

employees were unable to load due to skill level

February 24, 2015

To whom it may concern,

This letter is to serve as a recommendation for potential employers of Joseph “Brandon” French.

Currently, Brandon works under my supervision at the Crescent Hill Craft House, a locally

owned and operated, successful restaurant. He has been employed under my supervision for the past six months as he completed his degree requirements.

Brandon has many strengths I believe any employer would find to be valuable to their business

environment. His professionalism and manner with our customer base is highly commendable.

He has a particular knack for handling situations with disgruntled clientele; he remains

respectful while maintaining control of such situations and making decisions in accordance

with standard operating procedures.

Brandon is friendly and outgoing, and from what I have learned of him, is able to relate well to a

diverse range of people. He gets along very well with his coworkers, and has been asked by

management to take on a leadership role in his position to mentor some of his coworkers with

less experience.

Additionally, Brandon takes constructive criticism well. As a relatively new operation, the

Crescent Hill Craft House has had to continuously evolve to meet the ever-changing needs of

our business; throughout these growing pains, myself and other members of management have

regularly evaluated employees and made known our expectations to them. Brandon accepts

such evaluations with much thoughtfulness, and his work reflects the necessary changes

management has requested of him.

Lastly, Brandon is a dedicated and hardworking employee. He has displayed a positive attitude

and maintained a strong work ethic throughout his employment, subscribing to our “team”

policy, in which we promote an atmosphere where everyone works together for a common goal

despite the perceived reward. I believe he would be a valuable asset to any business, with a

remarkable balance of intelligence and people skills.

If you have any questions regarding the potential employment of Mr. French, please feel free to

contact me; I will be happy to answer any additional inquiries.

Sincerely,

Leah S. Zellers Service

Manager Crescent Hill

Craft House

(859)200-2102 Lkshea01@icloud.com