8/10/2019 Jose Sunny

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Jose SunnyMuttikkalHouse,WestHill,Kuriachira.Thrissur,Kerala 680006

Phone:+91-9400161746E-mail:jose.1486@gmail. com

Graduate specialized in Human Resource Management and Marketing with 6 monthsof experience in Customer

service and marketing inFast Food industry. Well versed in Talent and Competency managementfunctions of HRM.

Demonstrated excellence in Customer Service, SLA management and Problem Solving

Strong Client relationship management skillsthat resulted in profitable partnerships

As Placement Committee Member organized placements drives, arranged industry interactions and designed

the placement brochure

Associate Manager, Dominos Bangalore June 2010 December 2010

Handled routine management by overseeing the functioning of the cash registers and supporting equipment

Performed supervising staff training, scheduling, inventory control, equipment maintenance, and loss prevention

Solved customers problems and managed the department exercising

Accomplished the recruitment for hiring the most qualified candidates

Trained, coached and managed staff, and conducted monthly customer service audits

Expedited front lines, direct flow of customers, and ensured good customer services

Handled customer returns, exchanges, check authorizations, voids, and discretion discounts

Provided orderly maintenance of front-end equipment and supplies

Explored innovative solutions to different problems affecting the services, efficiency, and productivity

Established a communication channel amongst the staffers vividly and in a concise form

The project explored the usage of skill matrix. The skill matrix maps the competencies of the employees, helps

the organization to gauge the skill level of its employees and aids in recommending remedial measures such as

trainings, certifications etc in case of any gaps in AS IS and TO BE state. As part of the study, 22 sub-verticals

were assessed in the finance vertical. The matrix is highly useful in events such as internal recruitments and

promotions.

The project also involved building a framework for segregating specialist roles based on the skill matrix.

A study on psychological wellbeing of Information Technology employees with type A and type B personalities.

The study tested the hypothesis that there exists no significant relationship between personality types and

psychological well being

Year of Passing Degree/Examination Institute/Board

2013 Post Graduate Diploma in Management Rajagiri Business School

2010 Bachelor in Hotel Management Bangalore University

2006 12th

Board of Public Examinations, Kerala

2004 10th

Board of Public Examinations, Kerala

Fathers Name E P Sunny

Date of Birth 14-03-1986

Sex & Marital Status Male, Single

PROFESSIONAL EXPERIENCE

EXECUTIVE SUMMARY

ADDITIONAL INFORMATION

EDUCATION

INTERNSHIP Tata Voltas Mumbai A ril 2012 Ma 2012

DISSERTATION December 2012