jordan\'s ict sector statistics 2009 english
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Jordan’s ICT Industry Classification and Statistics 2009
July 2010
Survey Methodology Based on the International Standard Industrial Classification –
ISIC version 4.0
Focused on ICT and IT Enabled Services (ITES) activities
Targeted the whole ICT and ITES Sector in Jordan
Designed to provide information on:
– ICT and ITES revenue (domestic and export)
– ICT and ITES export markets
– ICT and ITES employment
– ICT and ITES investments
Conducted by int@j and MoICT
Survey Participants Summary
Category Total
Initial Identified Companies 488
Non-ICT/ICTES Identified Companies - 1st Stage Verification 24
Total Targeted Companies to fill the Survey 464
Non-ICT/ICTES Identified Companies - 2nd Stage Verification 22
Total ICT/ICTES Identified Companies 442
Total Companies Completed the Survey 257
Total Companies Did Not Fill the Survey 185
Survey Participants
Survey Participants
Companies ActivitiesISIC ISIC Activity Total
2610 Manufacture of electronic components and boards 62620 Manufacture of computers and peripheral equipment 34651 Wholesale of computers, peripheral and software 815820 Software publishing 416110 Wired telecommunications activities 336120 Wireless telecommunications activities 166130 Satellite telecommunications activities 26190 Other telecommunications activities 246201 Computer programming activities 1376202 Computer consultancy and computer facilities management 366209 Other information technology and computer service activities 526311 Data processing, hosting and related activities 96312 Web portals 479511 Repair of computers and peripheral equipment 31
263001 Manufacture of data communications equipment 1332001 Installation of communications equipment 29332002 Installation of mainframe and similar computers 6465201 Wholesale of telephone and communications equipment 13951202 Repair of communications transmission equipment 2
8220 Activities of call centers 2Training Training 2
Category Total Domestic Export
Total Revenue $2,198,710,470 $1,974,907,344 $223,803,127
Telecom $1,299,916,994 $1,288,298,369 $11,618,624
IT $894,988,247 $685,461,382 $209,526,864
ITES $3,272,045 $614,407 $2,657,638
Training $533,185 $533,185 $0
Summary 2009
Summary 2009
Employment Total
ICT and ITES Sector Employment 14,928
IT Employment 11,000
Major Telecom Operators Employment 3,594
ITES Employment 334
Summary 2003 - 2009 2003 2004 2005 2006 2007 2008 2009
IT Export Revenue $69m $79m $162m $191m $196m $226m $209m
Growth % 74.16% 13.89% 105% 17.80% 2.81% 15.21% -7.64%
% of Total Revenues 24% 18% 28% 25.00% 22.30% 23.57% 23.41%
IT Domestic Revenue $226m $361m $418m $578 $686m $735m $685m
Growth % 20.02% 59.65% 15.80% 38.33% 18.58% 7.22% -6.81%
% of Total Revenues 76% 82% 72% 75.00% 77.70% 76.43% 76.59%
IT Total Revenue $295m $440m $580m $770m $882m $962m $894m
Growth % 29.51% 48.87% 31.86% 32.57% 14.66% 9.00% -7.01%
IT FDI (Yearly) $11m $3m $10m $13m $3m $2m $16m
IT FDI (Cumulative) $79m $82m $93m $106m $109m $111m $127m
IT Employment 8,117 8,523 10,032 10,712 11,034 10,294 11,000
IT Revenue 2003 - 2009
IT Export Revenue 2003 - 2009
IT Domestic Revenue 2003 - 2009
Domestic vs. Export IT Revenue
IT FDI (Cumulative) 2003 - 2009
Employment by Sub-segment
Group Total IT Major Telecom ITES
Employment of Companies who Completed the Survey
11,544
7,716
3,494 334
Employment of Companies who did not Complete the Survey
3,384
3,284
100 0
Total 14,928 11,000 3,594 334
Employment by Category
Category Total
Employment by Function
Management 1,967Marketing 394Technical 5,645
HR & Admin 1,112Sales 1,715
Operations 2,705Customer Care 1,389
Employment by Nationality
Jordanian Employees 14,420Foreign Employees 508
Employment by LocationLocal 14,609
Abroad 319
Employment by GenderMale 11,382
Female 3,546Total Employment 14,928
Investment in IT
Investment in IT
Country Number of Companies Amount (USD)
Local 18 $22,497,616
Foreign 9 $16,231,326
Total $38,728,942
Value Added Services in ITExcluding the following from IT Revenue:
• 4651: Wholesale of computers, computer peripheral equipment and software
• 5820: Software publishing
• 465201: Wholesale of telephone and communications equipment
Domestic USD 685m
Exports USD 209m
Sector Statistics 2009
Top Export Countries
Thank You