Jonathan T. FranklinOjai, CA

Cell 828-699-9279 E-mail: mrjtrfrankly@gmail.com

SUMMARY:Highly dependable, dedicated team player with the ability to prioritize workload and meet deadlines. Thrives in a high-energy environment and understands the importance of maintaining confidentiality and providing superior customer service.

08/25 - Present Volt/Taylor Corp Oxnard California

Efile data files Maintane data records through Excel spreadsheet daily. Provide technical assistance and support for incoming queries and issues

related to computer systems, software, and hardware. Respond to queries either in person or over the phone Contact clients about their data if necessary, help them if problem arises.

1/2016 - Present SAS Retail Ventura County and Santa Barbara

Retail Merchandiser

Changed shelf channels Changed out and added shelves/raised and lowered shelves Set product to planogram Audited planograms Kept the product area clean and organized Pulled damaged and out of date products off the sales floor Kept records of out of stock and missing products Put stickers on products

12/2015 - 08/2016 Volt Oxnard, California

Help Desk Tech Efile data files Provide technical assistance and support for incoming queries and issues

related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur.

08/2015 - 11/2015 C.I. Partners Direct Ventura, California

Variable Data Processor Maintained the data integrity during extraction, manipulation, processing, analysis and

storage. Data output – Made data chart presentations and coded variables from original data,

conducted statistical analysis as and when required and provided summaries of analysis. Discussed intelligence and information requirements with internal and external personnel.

cooperated with external outsourcing for the design and development of analysis. Adhered to confidentiality principles.

10/2014 – 08/2015 SAS Retail Merchandising Ventura County areas

Retail Merchandiser Changed shelf channels Changed out and added shelves/raised and lowered shelves Set product to planogram Audited planograms Kept the product area clean and organized Pulled damaged and out of date products off the sales floor Kept records of out of stock and missing products Put stickers on products

2/2014 – 8/2014 Macys Logistics City of Industry, CA

Transfer Doc Associate Unloaded furniture off train carts to load onto trailers Loaded trucks Unloaded trucks Ran the electric palate jacks, cart puller, and other power equipment

2010 - 2011 White Oak Manor Tryon, NC

Dietary Aid and cook for an assisted living facility Created daily meals for the patients Interaction with patients on a daily basis Maintained, ordered, organized, and restocked kitchen with supplies Managed kitchen employees

2007- 2009 Mediacom Cable Hendersonville, NCCable Installer for a Cable Company

Installed and repaired telecommunications cables Tested lines and trouble shooting

Replaced and adjusted equipment, field driver and customer service supportPage 2 Jonathan T. Franklin

2002 - 2007 Walmart Stores Hendersonville, NC

Customer Service Representative/Forklift Operator for a retail store

Provided Superior customer service Unloaded merchandise and restocked store warehouse Maintained clean and orderly checkout areas Resolved customer complaints, provided information on procedures and Policies Cashed checks for customers Received payment by cash, check, credit cards, vouchers, or automatic debits.  Issued receipts, refunds, credits and change due to customers

EDUCATION:Charter College of Oxnard 3/21/2015 - 06/24/2016Network Security Administration

Polk County High School 1990-1994General Education

ADDITIONAL SKILLS:Microsoft office, internet, Cable installation, Certified to run various power equipment, Office equipment, work well with Microsoft Word, Excell, and Power Point, have experience with Databases, Data processing , computer programming language, publishing software, photo graphics, Script, Ywriter 5, Wordpress, Various Social media sites, Guest writer for Monkey Pickles humor blogging website