Jonathan Rothenburg

AGENCY BACKGROUND INFORMATION

• Provides citizenship and immigration services to U.S. visitors and future citizens

• Customers from all over the world:• Visitors/Permanent Residents/Citizens/

Asylum Applicants

• Fee-based agency

• Counties served: Glades, Hendry,

Highlands, Indian River, Martin,

Okeechobee, Palm Beach, and St. Lucie

EXPERIENCE OF A LIFETIME

• ISA

• ISO

• FDNS

• Mail Room

• Records

• Support Services

• Biometrics

• Field Visit

PROFESSIONAL ACCOMPLISHMENTS

• Retired files of newly proclaimed citizens

• Master of Ceremony for induction of new citizens• Aided in administering collaborative ceremony between multiple locations

• Attended agency-wide “town hall” video conference

• Attended N-400 Record of Proceedings Training

• Aided immigration officers in completion of daily duties• N-400 (Naturalization)

• I-485 (Adjustment of residency status)

• Investigated potential fraud cases

• ROP (Record of Proceeding)

• Conducted interview under officer direction

• House visit to Sebring, FL

REFLECTION ON PROFESSIONAL GROWTH

• Communication between departments

• Working under multiple supervisors

• Critical Thinking: Investigation Techniques

• Public Speaking

REFABRICATING THE SCRIPT

• Legal declaration of United States citizenship

• Formal change of residency status

• Guideline for even flow of ceremony

• Ensured dissemination of pertinent information to

customers

BENEFIT TO USCIS

• Allows for rapport building with customers and families

• Concise bulleted script allows for personal touch

tangent

• Ensures a memorable experience for customers

• Job enrichment opportunity for employees

PERSONAL BENEFIT

• Team building exercise

• Suggestive criticism

• Troubleshooting

• Overcome nerves induced by public

speaking

CHALLENGES

• Split-second decision making

• USCIS language and acronyms

• Background check

• Maintenance of professional demeanor while

in customers’ presence

CAREER OPPORTUNITIES

• Exposure to multiple career choices within USCIS

• Firsthand knowledge of required skills

• Behind the scenes perspective

• Insight into professional atmosphere

SPECIAL THANKS

REFERENCES

Department of Homeland Security: USCIS (n.d.). USCIS logo. Retrieved from https://elis.uscis.dhs.gov/cislogin/CISControllerAction.do?TAM_OP=login&ERROR_CODE=0x00000000&URL=%2F&AUTHNLEVEL=&OLDSESSION=

The Palm Beach Post (n.d.). Citizenship ceremony. Retrieved from http://m.palmbeachpost.com/gallery/events/citizenship-ceremony/gGwj/