joint utility low income public meeting california alternate rates for energy (care) programs...
TRANSCRIPT
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JOINT UTILITY LOW INCOME PUBLIC MEETING
California Alternate Rates for Energy (CARE) Programs
Pacific Gas and Electric CompanySan Diego Gas & Electric Company
Southern California Edison CompanySouthern California Gas Company
August 13, 2008
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Overview - CARE
Program Outreach Activities Agency Participation Discussion on Future Meetings
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CARE – Program Outreach Activities Capitation agencies Targeted direct mail campaigns CARE outbound phone enrollment Utility call centers, bill payment offices & authorized payment
agencies Annual bill inserts and quarterly bill messages Third party contractors Internet enrollment Utility website Multilingual community events Multi-language toll-free lines Multi-lingual television, newspaper and radio advertising
campaigns Leveraging with other utility assistance programs Community partnerships Cool centers
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CARE –Agency Participation
How agencies are helping the utilities increase participation
Agency challenges in enrolling customers
Challenges of the low-income community
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CARE-Discussion on Future Meetings
How to improve attendance Future agenda items Frequency of meetings
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Next Steps
Next Meeting is Tentatively Scheduled for November 4, 2008… hosted by SCE
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JOINT UTILITY LOW INCOME PUBLIC MEETING
Low Income Energy Efficiency (LIEE) Programs
Pacific Gas and Electric CompanySan Diego Gas & Electric Company
Southern California Edison CompanySouthern California Gas Company
August 13, 2008
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Overview - LIEE 2009-2011 Low Income Application
Events/Schedule Discuss Objective Metric’s for
Leveraging, Integration, etc. Discuss Outreach Approaches Presentation on SDG&E’s Smart Meter New Technologies Open Forum Discuss Future Meetings Next Steps
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LIEE 2009-2011 Low Income Application Events/Schedule
- LI Application filed – 5/15/08- Ruling: Requests IOUs to Respond to Questions 1-7 – 6/13/08 - Ruling: Requests IOUs to Respond Questions in Appendix A – 6/17/08- Protests filed – 6/19/08- Ruling: Requests IOUs to Respond Questions in Appendix A – 6/25/08- IOUs Response to 6/17/08 Ruling – 6/27/08- IOUs Response to Protests – 6/30/08- IOUs Response to 6/25/08 Ruling – 7/7/08- Scoping Ruling issued – 7/16/08- Ruling: Requests IOUs to Respond to 3rd Ruling Seeking Info – 7/16/08- Workshop on IOUs’ Application – 7/17/08- IOUs Response to 7/16/08 Ruling – 7/28/08- Opening Briefs/Comments – 8/1/08- Proposed Decision – 9/2/08- Final Decision – 10/2/08
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LIEE
Discuss Objective Metric’s for Leveraging, Integration, etc. Definition: Leveraging focuses on IOU
efforts to coordinate their programs with other efforts in community, local government, state, federal, private project
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LIEE Potential Metrics to Evaluate
Increased energy savings Increased customer enrollment/customers served Dollars saved across programs Increased customer satisfaction /decreased confusion Improved processes (on both party ends) New and creative leveraging partnerships established Resources shared Program sign up to service delivery timing improved Other?
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LIEE
Discuss Outreach Approaches
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LIEE
Presentation of SDG&E’s Smart Meter
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LIEE
New Technologies Assist with Program Administration New Measures
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LIEE
Open Forum What’s on Your Mind….
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LIEE
Discussion on Future Meetings How to Improve Attendance Future Agenda Items Frequency of Meetings
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Next Steps
Next Meeting is Tentatively Scheduled for November 4, 2008… hosted by SCE