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JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric Company Southern California Edison Company Southern California Gas Company August 13, 2008

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Page 1: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

JOINT UTILITY LOW INCOME PUBLIC MEETING

California Alternate Rates for Energy (CARE) Programs

Pacific Gas and Electric CompanySan Diego Gas & Electric Company

Southern California Edison CompanySouthern California Gas Company

August 13, 2008

Page 2: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

Overview - CARE

Program Outreach Activities Agency Participation Discussion on Future Meetings

Page 3: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

CARE – Program Outreach Activities Capitation agencies Targeted direct mail campaigns CARE outbound phone enrollment Utility call centers, bill payment offices & authorized payment

agencies Annual bill inserts and quarterly bill messages Third party contractors Internet enrollment Utility website Multilingual community events Multi-language toll-free lines Multi-lingual television, newspaper and radio advertising

campaigns Leveraging with other utility assistance programs Community partnerships Cool centers

Page 4: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

CARE –Agency Participation

How agencies are helping the utilities increase participation

Agency challenges in enrolling customers

Challenges of the low-income community

Page 5: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

CARE-Discussion on Future Meetings

How to improve attendance Future agenda items Frequency of meetings

Page 6: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

Next Steps

Next Meeting is Tentatively Scheduled for November 4, 2008… hosted by SCE

Page 7: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

JOINT UTILITY LOW INCOME PUBLIC MEETING

Low Income Energy Efficiency (LIEE) Programs

Pacific Gas and Electric CompanySan Diego Gas & Electric Company

Southern California Edison CompanySouthern California Gas Company

August 13, 2008

Page 8: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

Overview - LIEE 2009-2011 Low Income Application

Events/Schedule Discuss Objective Metric’s for

Leveraging, Integration, etc. Discuss Outreach Approaches Presentation on SDG&E’s Smart Meter New Technologies Open Forum Discuss Future Meetings Next Steps

Page 9: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

LIEE 2009-2011 Low Income Application Events/Schedule

- LI Application filed – 5/15/08- Ruling: Requests IOUs to Respond to Questions 1-7 – 6/13/08 - Ruling: Requests IOUs to Respond Questions in Appendix A – 6/17/08- Protests filed – 6/19/08- Ruling: Requests IOUs to Respond Questions in Appendix A – 6/25/08- IOUs Response to 6/17/08 Ruling – 6/27/08- IOUs Response to Protests – 6/30/08- IOUs Response to 6/25/08 Ruling – 7/7/08- Scoping Ruling issued – 7/16/08- Ruling: Requests IOUs to Respond to 3rd Ruling Seeking Info – 7/16/08- Workshop on IOUs’ Application – 7/17/08- IOUs Response to 7/16/08 Ruling – 7/28/08- Opening Briefs/Comments – 8/1/08- Proposed Decision – 9/2/08- Final Decision – 10/2/08

Page 10: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

LIEE

Discuss Objective Metric’s for Leveraging, Integration, etc. Definition: Leveraging focuses on IOU

efforts to coordinate their programs with other efforts in community, local government, state, federal, private project

Page 11: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

LIEE Potential Metrics to Evaluate

Increased energy savings Increased customer enrollment/customers served Dollars saved across programs Increased customer satisfaction /decreased confusion Improved processes (on both party ends) New and creative leveraging partnerships established Resources shared Program sign up to service delivery timing improved Other?

Page 12: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

LIEE

Discuss Outreach Approaches

Page 13: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

LIEE

Presentation of SDG&E’s Smart Meter

Page 14: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

LIEE

New Technologies Assist with Program Administration New Measures

Page 15: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

LIEE

Open Forum What’s on Your Mind….

Page 16: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

LIEE

Discussion on Future Meetings How to Improve Attendance Future Agenda Items Frequency of Meetings

Page 17: JOINT UTILITY LOW INCOME PUBLIC MEETING California Alternate Rates for Energy (CARE) Programs Pacific Gas and Electric Company San Diego Gas & Electric

Next Steps

Next Meeting is Tentatively Scheduled for November 4, 2008… hosted by SCE