joint other party assessments

Presentation Title Will Appear Here

1

Joint Other Party Assessments ANABs Perspective

Bob CruseANABJanuary 16, 2014Other Party (OP) Assessor WorkshopPalm Beach Gardens, FloridaJanuary 16, 2014Company ConfidentialRegistration Management CommitteeRegistration Management CommitteePalm Beach Gardens, FloridaJanuary 16, 2014

2CB Office AssessmentsJoint Assessments with ANAB (AB)

Registration Management CommitteePalm Beach Gardens, FloridaJanuary 16, 2014

Office AssessmentsPlanningAcknowledge/confirm assessment assignment from ANAB coordinator (ANAB will then have confidence on assignment)Communicate with AB Team Leader (Travel logistics, etc...)If you have not heard from the AB Team Leader, reach out to them, an email may have been missed/lost!Ensure understanding of AB procedural requirements (Ref. AS9104/2 8.2.1)3


Don't make assumptions (take ownership of all travel details)Don't come into the assessment with no knowledge of the CB's AQMS Certification levels/clientele. This is available in OASIS.

4Office AssessmentsPlanning


4Dont come along for the rideBe prepared / knowledgeable / competentAn OP Assessor has a responsibility to oversight the CB, in addition to ANABs responsibilitiesANAB has not built in time to assist the OP Assessor through the entire process, certainly we are there for questions / confusion / caucusingbut not for training.

5Office AssessmentsPlanning


5Office AssessmentsExecutionWork with the ABBe competent and confident in your abilityIn order to fulfil 9104/2 requirements you must understand all that is being discussed in regard to AS.You must be able to oversight on your own and review files, etc. to gain your own confidence in the system. (this oversight will supplement the ABs assessment)6


Office AssessmentsExecutionIf you have an NCR that the AB team agrees with please write it clear and concise include all the relevant information (Statement, evidence, requirement), this will assist the AB team in the assessment closing meeting preparation.

7


Office AssessmentsExecutionWhen the AB is assessing general requirements (e.g. internal audit, impartiality committee) and when the CB is explaining their certification system stay with the AB team to listen!Don't venture off on your own too early, that will cause duplicated work and will cause a lack of understanding. Understand the system first!Stay with the AB Assessor(s) until there is a mutually agreed upon AQMS objective that warrants you venturing off on your own.8


8Office AssessmentsExecutionDon't spend so much time following an audit trail that due diligence cannot be given to additional files yet to be reviewed. Remember...Audits are samples, therefore, focus on what brings the most value to the audit objectives.You can stop assessing when you find conformance or nonconformanceit is not your job to sort out why or how bad the problem is (that is the CBs job).9


9Office AssessmentsExecutionDont sit there like a bump on a logyou are NOT fulfilling your IAQG/AAQG member role if you do not have enough knowledge to oversee the CB.Dont expect the AB to hold your handwe already have enough on our plate, we do not have time to train.

10


Office AssessmentsExecutionDo not argue with the AB team!If there is a disagreement that can not be resolved, provide the information back to the AB and the RMC Chair for resolution.Do NOT ask the CB for a job!You are there as an IAQG/AAQG member, NOT an OEM that may need a new/different opportunity.

11


Office AssessmentsPost AssessmentComplete AS9104/2 Form L (CB Office Assessment Check Sheet) and provide copy to AB Team Leader ASAP!When requested by the AB, please provide timely feedback/guidance (e.g. Corrective actions, appeals)Never retain copies of CB records.Dont share confidential information back at your OEM!The hat you are wearing is the AAQG/IAQG, Not your OEM!

12


13CB Witness AssessmentsJoint Assessments with ANAB (AB)


Witness AuditsPlanningAcknowledge/confirm assessment assignment from ANAB coordinator (ANAB will then have confidence on assignment)Communicate with AB Team Leader (Travel logistics, etc...)If you have not heard from the AB Team Leader, reach out to them, an email may have been missed/lost!

14


Communicate with ANAB coordinator Will send you pre-audit information once available (e.g. CB Plan, CB Client Profile Form)Review CB Client Profile form to familiarize yourself with the organization that is being auditedPersonal Safety (e.g. Safety Shoes, Glasses)Security requirements (e.g. ITAR, EAR)

15Witness AuditsPlanning


Again, don't make assumptions (take ownership of all travel details)Don't come into the assessment with no knowledge of any safety or security requirementsIf you did not pick up on security clearance items you may be asked to leave and not be allowed in the building! Dont let that happen to you!!!

16Witness AuditsPlanning


16Witness AuditsExecutionAudit begins with ABs opening meeting with the CBAt this point you can only talk to the AB teamyou can not ask questions or discuss the audit, standard, etc with the CB team or CBs client.Observe and jot down any questions you may have so that they can be addressed as appropriate after the AB Team Leader has completed their opening meeting17


Opening meeting between CB Auditor and CB clientA brief amount of time is typically allocated to the AB Team Leader to make introductions and describe AB and OP objectives. When asked, feel free to briefly summarize your background, company, etc.Remain in the background, observe, and take detailed notesTurn off or silence all electronic equipment

18Witness AuditsExecution


AgainRemain in the background and remain quiet, dont talk!Observe and take detailed notes, they will be needed!Dont touch anything (e.g. parts, dwgs, paperwork)Stay with the AB Assessor and CB auditor at all timesDont encroach on the CB auditor and/or auditee



Avoid conversations / eye contactDo not express any body language to signal good or bad (rolling of the eyes, heavy sighs, smiling, etc)Avoid phone conversations/messaging (step away if the call is important)Hold all thoughts and concerns until they can be discussed between yourself and the AB Assessor and/or AB Team Leader in private



Have your notes ready to discuss with AB team to document findings, etcSupport the AB team during the AB/CB closing meeting when neededDont wander offDont discuss the standard and requirements, even at a break/lunch.Recognize what actions/words influence the audit!



Do NOT actively audit!Doesnt matter what you see/hear/feel; do NOT actively audit!Do NOT influence the outcome of the audit in any way, shape or form!Do NOT fall asleep!Do NOT start interviewing personnel or inspecting parts!Get the idea?



Make sure your notes are clear and concise to discuss with the AB team, there is not a lot of caucus time for the AB/OP AssessorDo not argue with the AB teamany disagreements bring back to the AB and RMC Chair.



Witness AuditsPost AssessmentComplete the AS9104/2 Form M (CB Witness Assessment Check Sheet) ASAPWhen requested by the AB provide feedback/guidance (e.g. Corrective actions, appeal)Do not share information found during the witnessed audit!All information is confidential!

24


Do not follow-up with the organization for a job!Do not go back to your procurement department about information on this organization.

25Witness AuditsPost Assessment


OverallThe majority OP assessorsUnderstand the process, follow the rules, understand the requirements and represent the AAQG and your industry very well You should be proud!!!26


Dont go out if you are not ready, willing, able AND prepared to follow the process, requirements and do a good job! Talk to your OEM if you have concerns!A significant portion of this guidance came from real life experience.sadly!

27

OverallRegistration Management CommitteePalm Beach Gardens, FloridaJanuary 16, 2014

27 28

?? Questions ??Registration Management CommitteePalm Beach Gardens, FloridaJanuary 16, 2014

29Bob CruseANSI-ASQ National Accreditation Board (ANAB)

4 years US Navy (Grumman EA6B/Whidbey Island NAS)25 years The Boeing Company4.5 years 3rd Party Auditor (AQMS & ISO)45 years Rock N Roll drummerPresenters picture


30

GO Hawks!Registration Management CommitteePalm Beach Gardens, FloridaJanuary 16, 2014

The Good, The Bad, The Ugly Final for Presentationnull, track 1201240071.74

joint other party assessments

Documents

ab assessors

office assessmentsexecutionif

certification system

anab coordinator anab

general requirements

internal audit

audit trail

audit objectives