John McDonnellManaging Director - International

31 October, 2018

“The changing airport and travel retailcommercial eco-system”

Let’s Create a Trinity Win-Win-Win!

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Digital Information Age

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Millennials & iGen: Always on Their Phones!

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Up To US To ADAPT !

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Younger Generations TEXT !

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Digital Business Models

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Amazon Innovation:In-Store EXPERIENCE + Digital Power

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“StoreWithoutWalls”

How to Win?

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Duty Free Must Do Better

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“Thetravelretailbusinessisincreasinglyhavingtobattletoremainrelevantforanytraveleragedbelow40.”

“Whydutyfreemustdobetter”By JoeBates– 25May,2018

Digital Food Delivery = Everywhere

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Ask Jerry: Spirits Delivery Service in China

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DRIZLY

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ConvenienceWorks(evenfrom3fightsdown!)

Overhalfthebusinessfromcustomersunder35!

The Future of Shopping is DIGITAL!

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AirAsia Pioneering Mobile App

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Emirates Building Its Own Info System

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Google Sees the Digital Opportunity, Too!

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Travelling Millennials & Younger

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Only4airport“look-ups”1– Exitcar2– Checkin3– Security4– Restroom

WalkpastDutyFree

Travelling Millennials

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68%preferDIGITALairline purchases:- Seatupgrades- BaggageFees- InflightMeals- InflightEntertainment- WI-FI- DutyFree

Askmen.com – NCRResearch

Travelling Millennials

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77%preferDIGITALairport purchases:- Parking- Meals- Souvenirs- ReadingMaterial- SpaService

Askmen.com – NCRResearch

New Digital Partnerships Are Everywhere

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TeamingwithStarbucks&OpenTable TeamingwithUnitedAirlinesDinersorderridesto&fromRestaurants Passengersorderridesto&fromAirport

UberExamples

QUESTION: Why Not Global Duty Free App?

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Challenge: Create New Platform TOGETHER

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NotascompetitorsbutasPARTNERSinreachingnewconsumersdigitally

Global Duty Free App!

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OrderDutyFreeBEFORE airport

AirportAuthorityAirlinesDutyFreeStores

ReachMillennials/iGen ontheirdigitalmediaEnticewithincentives, savings, specialdeals

GoodforbusinessGoodforusALL!

New Ideas Already Underway!

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•Noneyetgloballyadopted•Allrepresentpositivenewapproaches•Illustratepotentialofglobaldutyfreeapp•Allusetoday’sDigitalDataAnalytics

Trinity Win-Win-Win!Airport – Supplier - Retailer

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•AirportAuthorityDrivesPassengerstoAppforPurchaseIncentives•SuppliersadvertiseonappandonPOPmaterials•Costofcustomeracquisition=LOWthroughcooperation•Profits+Betterinventorymanagement+Opensmoreretailspace

More Retail Space = Opportunity

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ExampleofPotential:LoganAirport

Massport OpensnewFoodCourt

Createsmore- Theater- TravelerExperience- Retail$$$

Ifweworktogether,newTrinityappcanreduceneedforon-siteinventory&increasespacefornew opportunities

Let’s Turn Vision Into Action as an Industry

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John McDonnellManaging Director - International

31 October, 2018

“The changing airport and travel retailcommercial eco-system”