8/8/2019 John LaCount Computer-Network Resume 2

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John LaCount

3480 Springnite DR

Colorado Springs Colorado, 80916Home: 719-391-9763

Cell: 719-229-4329

E-mail: john057@comcast.netWebsite: http://home.comcast.net/~john057/site/

Summary of Qualifications

Proficient in LAN, WAN, and network installation, monitor, and programming.

Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners

Extensive knowledge of technology terms and developments.

Exceptional customer service skills, account management, follow up, and sales.

Excellent written and verbal communication skills.

Bucket truck experience.

Computer Skills

Operating Systems: Windows NT/2000/XP/Vista/7, Linux/Ubuntu 10.04 Server, MS Server 2003/2008.Software: Microsoft Baseline Security Analyzer 2.1, Nessus Server Manager 4.2.2, Windows Live Mail, WorksExcel, Outlook, Outlook Express, Microsoft Office Suite and Microsoft Office 2003/2007, Adobe Acrobat 9.3,Adobe Reader 9.

Hardware: Install, troubleshoot and repair, Ink Jet, Laser and impact printers. Motherboards, sound cards,graphics cards, monitors to include multiple monitor and projection applications, hard drive instillation and toinclude RAID, Levels 0-5.

Workstations: Dell, HP, IBM.Certifications/Training

CompTIA: A+, Network+, Security+

Work Experience

Network Communication Tech 4: Nov. 1999 Aug. 2009, Comcast, Colorado Springs, CO

Excelled in Correcting Customers related computer and network problems.

Troubleshoot TCP/IP, SMTP, POP3, DHCP and related speed problems on multi-vender desktop andworkstations.

Completed tasks such as performance monitoring, tuning and adjusting and network optimization.

Provide technical support to ensure effective hardware and software performance. Provides technical expertisethe installation and maintenance of hardware. Analyzes technical problems, recommends and applies requiredsolutions.

Provided end user training when installing new equipment or software.

Performed tasks to improve the efficiency, reliability, availability and stability of the Network.Using system maps and schematics to perform routine and emergency repairs and build outs.

Maintenance of overhead and underground cable plant, to include fiber.

Under limited supervision, perform routine troubleshooting calls, surveys, locates, outage repair, on-call duty, swork, track/repair CLI, power supply maintenance, and construction maintenance in accordance with companyprocedures and practices.

Troubleshooting customer problems with video, audio, cable modem and phone systems.

Experience in troubleshooting to card and component level electronics.

Attended IT forums, conferences, and networking events.

8/8/2019 John LaCount Computer-Network Resume 2

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John LaCount3480 Springnite DR

Colorado Springs Colorado, 80916

Home: 719-391-9763Cell: 719-229-4329

E-mail: john057@comcast.net

Website: http://home.comcast.net/~john057/site/

Electrical Sales Pro: May 1997 OCT. 1999, HomeBase, Colorado Springs, CO

Excelled in customer service, by using the customer first policy.

Keeping the electrical department stocked and sales associates educated in city and county codes. Ensured thpricing was correct. Increased sales in my department by 15%.

Kept Shrink 4% under expedition, by keeping inventories correct and handling discrepancies according to polic

Avionics Technician 35K,68N,15N: Jan. 1987 - Apr. 1997, United States Army, Stationed Worldwide

Repair, replace and perform operational and preventive checks and alignments on aircraft flight controls,stabilization systems, avionics and controlled cryptographic equipment.

Troubleshoot equipment and trace avionic and cryptographic equipment wiring harnesses using technical manuand schematic drawings to diagnose and isolate faults and effect repairs.

Performs unit maintenance on special and common hand tools and test, measurement and diagnostic equipme

Requisition and maintain shop and bench stock for repair of aircraft avionics equipment. Prepares forms andrecords related to aircraft maintenance.

Provides technical guidance to subordinate personnel.

Schedule maintenance on test, measurement, and diagnostic equipment.

Alter or modifies material according to Department of the Army approved modification work orders.

Education

Leader Quest, Colorado Springs, COCompTIA A+, Network+ and Security+ Jun. 2010

Embry Riddle Aeronautical UniversityBS Professional Aeronautics (In progress)

National Radio InstituteAssociates of Applied Science Major: Micro Computer Repair

United States ArmyAvionics Technician: 35K, 68N, 15N Distinguished Graduate, 800 Hrs.

NASA soldering and basic electronics: 40Hrs.Satellite/Microwave Repair. 120 Hrs.

Additional Skill Identifier W6: Aircraft Survivability, 80 Hrs.

NCOES: Primary Leadership Development Course, 160 Hrs.

AVUM GPS Course : 40Hrs.

Professional Affiliations

Society of Cable Telecommunications Engineers