John GrantChief General Manager

National Office for the Information EconomyCanberra, Australia

The Government OnLine Strategy

NOIE: Roles

Leadershipon information economy

issues

Coordination Role based on unique capabilities,

particularly Government Online

Key Policy Advice e.g. digital authentication,

digital divide

Catalyst with agencies, business

and communities

NOIE: Areas of activity

International

Government Online

IndustryBusiness

Community

What is NOIE’s OnLine Focus? Facilitate opportunities for

enhanced services and for partnerships

Promote best practice approaches to inhibitors and impediments

Consult and work with agencies

What is NOIE’s OnLine Focus?

Facilitate a whole-of-government approachwhere it makes sense

Governance and investmentframeworks for ICT decisions

Why Gov Online ?

Influence&

Reach

Efficiencies in

government

Better

Quality

Service

Business rules! Technology drives!! Over 500 gov sites and 2 million pages online If technology for passenger motor vehicles

progressed as quickly as information technology, we would be able to:

Drive around the world Twice In 6 seconds On a gallon of fuel

Australians OnLine in 2000 50% accessed the internet 65% older than 16 accessed the internet 37% of households were connected to the

internet 50% of households by end of 2001 (ABS

estimates)

Business & Government too 56% of employing businesses connected (93%

increase since 1998) 50% of very small businesses (103% increase) 93% of Agencies have all appropriate services

online by end of 2001 Nearly 2000 federal gov services online 25% of businesses and 12% of adults used

government online services

Why Government Online ? “if Governments believe e-commerce is

important then they should start using it themselves. In this way governments can truly helplead the change needed to transform societies”

[Michael Dell 2000].

GovernmentOnline

Government Online Strategy

Prime Minister’s 1997 commitment

Targets All appropriate services

online by 2001

Pay all suppliers electronicallyby the end of 2000.

Able to conduct simple procurement transactions electronically by the end of 2001

Formal Agency Requirements :

Meet 2000/2001 targets

Meet website standards

Action Plans/Reporting

Online Standards Essential The strategy requires that all Commonwealth

departments/agencies comply with some minimum online requirements

8 Strategic Priorities Agencies to take full advantage of the opportunities

the internet provides Authentication Privacy Security Metadata

Accessibility Electronic publishing and record keeping guidelines

Ensure the enablers are in place Enhance Government online services in regional

Australia

8 Strategic Priorities Enhance IT industry development impact of

government online initiatives

Government business operations to go online

Monitor best practice and progress

Facilitate cross agency services

Communicate with stakeholders

Policy objectives for Gov OnLine Government Leadership in the information economy Better services and/or new services Better access to services for rural and remote

communities Process efficiencies Changing roles and relationships among government

agencies, businesses and citizens Driving technology diffusion rates in the broader

economy

Seamless Government

People should be able in interact with government online without needing to understand how government is structured

You don’t need to be a mechanic to drive a car!

Current Progress:

90%+ of agencies on track

25% of existing services “advanced”

50 % of new services “advanced”

Almost all agencies dosome electronic paymentor procurement with suppliers, but ...

Fewer than half of agencies do most payments electronically

Current Progress:

Whole of Government Challenges:

Structured web presence

Transactions

ARCHITECTURE!

Investment Strategy

Priority Portals (August 2001)

Families Education Agriculture

Culture and Recreation Science and Industry

Youth Regional Employment

Indigenous Women Community Groups

Seniors Environment Government

Law and Justice Health Immigration

Agency Challenges:

Take full advantage of the opportunities Mainstreaming -

Clicks AND Mortar Client Focus Resourcing the commitment

Managers’ Challenges: Understand the Net

- Training Coping with Uncertainty

- Course setting Coping with change

- Cultural issues

Customer Challenges:

Confidence in government online

Expectations

Feedback

The Future

E-Democracy

Channel Delivery Strategy

Government Structure

www.noie.gov.au www.govonline.gov.au

Any Questions?