johan gort & annick starren
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Safety as core business of companies in The Netherlands. Johan Gort & Annick Starren. Content. How we look at Safety at corebusiness Learning in safety Features for good safety performances The impact of interventions How to go further?. Quality of Life. Defence, Security and Safety. - PowerPoint PPT PresentationTRANSCRIPT
Johan Gort, Teamleader Safety
Johan Gort & Annick Starren
Safety as core business of companies in The Netherlands
14 September 2006TNO / Safety at corebusiness2
Content
• How we look at Safety at corebusiness• Learning in safety• Features for good safety performances• The impact of interventions• How to go further?
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The five core areas in which TNO is active
Quality of Life Defence, Security and Safety
Built Environment and Geosciences
Science and Industry
Information and Communication Technology
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Safety at corebusiness
• Assumption in safety research is that the more closely safety is linked to the core business the more control is possible
• But: what are the factors that stimulate / obstruct a greater link between safety and core business?
• And:how can companies and government influence these factors?
• (Thanks to Ministry of Social Affairs)
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Content of research
Activities:• Literature study• Statement list checked with (12) companies• Risk-analysis of sectors: chemical, metal, food industry• Case studies => Auditmethod ‘Safety@corebusiness’
(5 companies)
Present activities:• Determining the effects of actual interventions in safety
(2 companies)2006
2003
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How we look at: Safety@corebusiness
Core activities
Core values
Core competencies
Learning
Structure Culture
External
External
External
Safety performance
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Core business• Primary process = transformation of:
a) materials in products or b) human energy in services
Transformationinput output
Supportive processes
Coördinating processes
• Coördinating processes = systems, standards, tasks, responsibilities• Supportive processes = resources and means
• Core business = the way a company defines itself!!!
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Safety structure
• All positions, processe, policies and systems (to work safely)
• Safety management system is a method to control risks by the management process
• Characteristics:- policy & planning- goals- procedures- communication
Controle encorrigerendemaatregelen
Beleid
Planning
Implementatie enuitvoering
Beoordeling doorde directie
Continueverbetering
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Safety culture
• The way we work here• Shared assumptions which have been developed over tim within
a group to deal with problems• That part of the organisational culture which influences attitudes
towards risks • Schein:
Artefacts
Espoused values
Basic assumptions
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Learning in safety
Know & understand
Basic assumptions
Espoused values
Rules and procedures
Behaviour
Results
Do
Done
Shall & may
Want & be
Single loop
Double loop
Triple loop
Cultural loop
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External
• Role the company plays to:- government- suplliers- contractors- standardization bodies- trade unions- vicinity- neighbours- inspectorates
• Dependent on own definition of core business • Important element for trust in company.
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Results of Audit from case studies (2005) A B C D E
Structure 3,7 2,9 4,3 1,7 2,4
Culture 2,7 3,7 4,7 1,7 3,4
Learning 3,5 3,3 4 1,5 2,8
External 2,8 3,5 3 3 2,5
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Conclusions from case studies
• Motivation for safety in the core business:- attitudes of management / employees as result or earlier experiences: safety as an intrinsic value- external pressure- how deep runs the learning process?- what kind of organisation wants the company to be?
• Is an integrated safety approach safer?- first part: construction company has a tight coupling but not the best accident rate
• Features for good safety performance:*) enforced safety role of middle managers*) well defined roles in safety of all actors in the company*) closed learning loops, with employee involvement*) attention for safety during change*) trust and openness towards external actors
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Closing this research: effect of interventions
• In 2 companies quality improvement programs run: (TPM, WCM, Lean manufacturing),introducing learning groups for improvements (Kaizen, SGA, TIT).
• We want to know what specific actions on safety contribute to:- improved safety performance- raised safety attitude & behaviour of employees- ....
• Method: questionnaire and interviews.
• 1 company: cost benefit analysis of proposed intervention
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How to go further…
• Dissemination of results by a popular publication for sectors
• More insight in effect of interventions (in safety & business impact) leads to better consultancy
• Validation of audit method
• Focus on leadership and learning in safety.
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More info?
Johan GortTNO
The [email protected] 23 5549 566
Annick StarrenTNO
0031 23 5549 549