joget workflow training – basic & advance for v3.1 – module 9 – sla and deadlines

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Joget Workflow v3

Training Programme:

All That You Need To Know

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Last Revised on Oct 1, 2014 based on Joget 3.1Joget Inc Internal Use Only


Joget Workflow Training Programmes

All That You Need to Know: Automating

Your Processes and Building Applications

Developer: Extending and building plugins.

Joget Inc Internal Use Only


Joget Workflow Training

• All That You Need to Know: Automating Your Processes

and Building Applications

• Who is it for? Any business process owner

• Prerequisites:

– Logical understanding on drawing a flowchart

– No software development knowledge required



Outline – Day 1

• Module 1: Introduction– Introduction to Business Process and Workflow

– Introduction to Joget Workflow

– Overview of Joget Workflow v3 Architecture

• Module 2: Setting up Joget Workflow– Requirements

– Installation

– Overview of User Management

• Module 3: Building your first Process-driven Application– Business Process Design

– Designing Your First Workflow with Workflow Designer

– Running Your First Automated Process



Outline – Day 1

• Module 4: Process Monitoring

– Administration of Process Instances in Joget

• Module 5: Creating your first Forms

– Creating your First Forms using Joget Form Builder

– Understanding the relationship between Forms and Process

Activities



Outline – Day 2

• Module 6: Using the Email Tool

– Implementing Email Tool Plugin on your Process Tool.

• Module 7: Creating Datalist and Userview

– Creating a Listing of submitted Form data.

– Creating a User Interface (UI) for end-user access.

• Module 8: Participant Mapping and Permission

Control

– Defining Process Participant Mapping on your Process

– Enforcing Permission Control on your App



Outline – Day 3

• Module 9: SLA and Deadlines

– Service Level Agreement implementation on Workflow Process.

– Creating Email Reminder on Workflow Process using Deadline

implementation.

• Module 10: Hash Variables

– Dynamically populate Form fields, Email plugin.

– Using Hash Variable

• Module 11: A Revision - Building a Support

Ticketing System



Module 9

SLA and Deadline



Service Level Agreement (SLA) Limit

• Why set limits?

– By setting limits to workflow activities, you are able to define

appropriate service levels for your processes.

– Participants in the workflow can be made aware of adherence to

these service levels.

– You can generate reports to determine the efficiency of your

processes e.g. identify bottlenecks, etc.



How to Set SLA Limit?

1. Define process-level duration unit

2. Set SLA Limit on targeted activity



Define Duration Unit



Set SLA Limit

2-minute SLA Limit on “Approve

Leave” activity



SLA Limit Indicator



Service Level Monitor

• For activities that have defined limits, task assignments

will have due dates.

• When processes that have limits are deployed, you will

notice that the Service Level Monitor column in the Inbox

will display a colour coded square.

• The colour of the Service Level Monitor will change from

Green to Yellow as the due date approaches. Once the

due date is reached, the colour will be red.



Service Level Monitor



Deadlines and Exceptions

• For each activity, a Deadline can be set.

• Deadlines act as a timer which triggers an Exception

transition to another activity when a specified duration

has elapsed.

Deadline reached

EXCEPTION



Deadlines

• Deadline execution can be synchronous or asynchronous.

• For synchronous execution, the current activity will no longer be active when the deadline is triggered.

– Used in cases such as approval escalation.

• For asynchronous execution, the next activity will be executed while the current activity is still waiting.

– Used in cases such as sending reminders.

• Multiple deadlines are supported for each activity.



Activating Deadline Checker

• The Process Deadline Checker needs to be enabled under

System Settings > General Settings

• This will enable periodic checks on activities’ deadlines as

defined by the checker interval.



Setting Deadlines and Exceptions

• Deadlines are set at activities.

• Exceptions are set at transitions.

• Both are required for the deadline feature to work.




Asynchronous exception.

When the “Send Email

Reminder” tool is started,

“Approve Leave” activity is still

active.



Exercise

• Verify that the deadline works as designed by mapping

the newly created Tool to a Email Tool plugin.

• Configure the Email Tool accordingly.



Important Note

• SLA will not manipulate the flow of your Workflow

Process, Deadlines will.



Module 9 Review

We have learnt to:

1. Set SLA limit to workflow activity, which enables the

implementation of service level monitoring.

2. Set deadline and design exception handling.

3. Understand the difference between Synchronous and

Asynchronous deadline.



Stay Connected with Joget Workflow

• www.joget.org

• community.joget.org

• twitter.com/jogetworkflow

• facebook.com/jogetworkflow

• youtube.com/jogetworkflow

• slideshare.net/joget


joget workflow training – basic & advance for v3.1 – module 9 – sla and deadlines

Software

joget module

workflow process

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joget form builder

workflow introduction

process tool

workflow designer