Joel SanchezStanhope, NJ 07874

(973) 703-6697Sanchez.Joel@live.com

Highly motivated, outgoing, energetic, and charismatic professional dedicated to providing great customer service and satisfaction.

Professional ExperienceNorwegian Cruise Line: Miami, FL 2011-presentCruise Director, 09/2013-present

Report directly to the Hotel Director and assist with the overall hotel operation along with the Food & Beverage Director and Assistant Hotel Director.

Head of the entertainment department onboard consisting of 160 team members. Responsible for the conception, refinement, and implementation of entertainment,

recreational, and social activities for vessels consisting of up to 5,000 guests. Coordinate with division heads to ensure an efficient operational flow. Event management and planning for functions, special events, and holidays. Review and edit daily newsletter to ensure proper grammar and accurate

information is being printed. Ensure the department is in compliance with Standard Operating Procedures, and

Safety and Environmental Managements Systems. Forecasting and controlling of the entertainment and cruise programs budgets that

can exceed $500,000 dollars and include inventory, supplies, equipment, maintenance, and repairs.

Effectively perform in the capacity of Master of Ceremonies by making daily announcements, host theater shows and game shows, and record daily TV shows.

Recent accomplishments include taking 1st place ranking in entertainment for the year of 2014 on the Getaway, and Norwegian being named #1 in entertainment in the Cruise Line industry. Was also selected to host the party at the largest annual Cruise Line Sales convention, Cruise3Sixty / Cruise 360.

Assistant Cruise Director, 12/2011-09/2013 Assist the Cruise Director in facilitating the entertainment program. Schedule and supervise a team of Cruise Staff and Recreational Staff ensuring all

duties are fulfilled. Run successful Bingo programs to ensure budgets are met and/or exceeded.

Cruise Staff, 10/2011-12/2011 Run daily events as scheduled including trivia, game shows, dance classes, and

parties.

Aerotek Staffing: Jersey City, NJ 2009-2011Account Manager, 12/10-09/11

Identify and develop new accounts in targeted sales territory through high volume of cold calls, meetings, leads, and referrals.

Conduct customer analysis in order to provide appropriate staffing solutions to support business operations.

Sell Aerotek services and engage in contract and pricing negotiations Maintain relationships with clients to ensure repeat business and satisfaction Manage and develop team of recruiters to be efficient at fulfilling positions

available with clientsRecruiter, 09/09-12/10

Identify top level talent through aggressive sourcing methods which include networking, internet research, direct sourcing, employee referrals, and other sources as needed

Master of Ceremonies (MC) / Dancer 2005-2011Freelanced with various companies:Creative Entertainment Associates Finesse Music and DancePowerhouse Entertainment Elite Rhythms EntertainmentCosmic Entertainment D’Amico Entertainment

Entertainment for Weddings, Bar/Bat Mitzvahs, Sweet 16’s, Holiday and Corporate Parties at various venues and banquets halls throughout New York, New Jersey, and Connecticut.

Maintain flow of event by coordinating with venue and entertainment staff. Interact with guests to ensure a fun and positive experience. Lead groups of all ages, from kids to adults, in simple line dances, to more

complex and current dance steps. Conducted various party games to increase participation from all guests. Private dance lessons to guest of honor. Familiar with dance styles such as hip-hop, house, merengue, salsa, swing, and

disco to name a few. Capable of mingling and interacting with all age groups and diverse backgrounds

Nauna’s Bella Casa Restaurant: Montclair, NJ 2001-2009Manager, 2004-2009

Organized off-site and on-site catering events for guests ranging up to 250 people Customized catering packages to satisfy customer needs and produce maximum

profit Managed daily logistic activities and overall restaurant operations to ensure

maximum efficiency. Responsible for recruiting and training of complete restaurant team of 10 delivery

personnel, 9 wait-staff members, and 16 chefs/cooks. Produced weekly work schedules for 19 employees consisting of the delivery and

wait staff. In 2005, implemented new wait-staff training procedure that increased overall

table sales by 12% and improved gratuity percentages to an average of 22-25% from an original 15-20%.

Headwaiter, 2002-2004Waiter, 2001-2002

Education_______________________________________________________________Montclair State University: Montclair, NJ August 2008B.A. in Psychology: G.P.A. 3.17Affiliations: Pi Kappa Alpha Fraternity

Skills___________________________________________________________________Bi-Lingual: Fluent in English and SpanishProficient in MS Word, Excel, Outlook, MXP, Fidelio, Property Management System, Micros, and POS