jody glidden tommy jiang tim knell hyesung park instructor: dr. zoya kinstler teaching fellows:...
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Jody Glidden
Tommy Jiang
Tim Knell
Hyesung Park
Instructor: Dr. Zoya Kinstler
Teaching Fellows: Basem Neseim and Stanford Chibanda
5/7/2011
Decreasing Costs and Improving Talent
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25/7/2011
North America Region
Medical EquipmentQuality
Leader
Networks
Investment
Information and Communication Technology Organization (ICT)
Sales and Service
GLOCO
RapidTMS
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A leading information technology consulting firm
Talent Management Systems
•Affordable• Integrated•Scalable•Secure•Extensible •Efficient System Deployment
5/7/2011
About RapidTalent ConsultingCambridge, MA
Database
Employee Records
Skills Database
Learning Mappings
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5/7/2011
RTC and ITILService Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Rapid MjTMS Mj MjImplementation Mj
Business MjRequirements Mj
Performance MjReview Mj
Salary MjReview Mj
Hiring Mj Addressing MjSkill Gaps Mj
User MjEnablement Mj
Training Mj
Support (https:// Mjgloco.rapidtms.com/ Mj
support) Mj
Configuration Mj
Administration Mj
Management Mj
Maintenance Mj
Best- MjPractice MjUse of Mj
The MjSystem Mj
Latest MjNews and Mj
Tips on MjUsing Mj
RapidTMS Mj
Service MjDesk Mj
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Better align pay with performance
Provide better internal mobility
Provide more effective training and development
5/7/2011
Business Problems
Proposed SolutionImplementation of a Talent Management System
To help to reduce risk in critical roles Improve employee productivity and retention To uncover gaps in employee skills and training
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Business Requirements
Non-functional Requirements• Scalability• Reliability• Maintainability• Secure• Extensible
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Business Processes
Business MjProcesses Mj
BEFORE Mj
AFTER Mj
PR Mj
SR Mj
HS Mj
SG Mj
PR Mj
SR Mj
HS Mj
SG Mj
Before MjSubjective Mj
review Mj
No formal Mjprocess Mj
Unclear Mj
Inconsistent Mj
High turn Mjover rate Mj
High Mjhiring cost Mj
Longer Mjhiring cycles Mj
Inefficient Mjinternal position Mj
allocation Mj
After MjMinimal Mjchange Mj
Regular review Mjprocess Mj
Standardized Mjcriteria Mj
Clear map of skills Mjand proficiencies Mj
for each role Mj
Efficient salary increase Mjallocation process for Mj
executives and managers Mj
Efficient data access Mjand communication Mjbetween HRIS and Mj
TMS Mj
Efficient internal Mjposition Mj
Shorten the Mjhiring process Mj
Increase Mjemployee Mjretention Mj
Clear Mjprocess Mj
PR- Performance review SR-Salary review HS -Hiring support SG -Skill gap analysis
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• More skilled workforce
• Less employee turnover as a result of higher morale, upward mobility, and clear performance expectations
• Lower cost of hiring• Annual cost of hiring: $3,735,000 (15% turnover at
$4150/hire)
• Cost of hiring with RapidTMS in place: $2,520,000 (12% turnover at $3500/hire)
• Annual cost hiring savings: $1,215,000
5/7/2011
Business Benefit Justification
1. Cost for RapidTMS including Customer support ($5.00 x 6,000 = $30k)
2. Initial set up ($10k) + Customization of colors and logos ($20k) + Integration with HRIS ($170k)
Investment
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1. Turnover Improvement (15% 12% per year)
2. Employee Perception Survey (Pre-/Post-Surveys, A series of paired sample t-tests)
• Employee Morale• Overall satisfaction
• Supervisor relations, training, benefits, work environment, communication
3. Internal Job Replacement Rate Increase• Proportion of employees who were placed within time-
limited period (5% growth).• Average Cost Per Hire Decrease (To minimize the total
costs of job/ e.g. 15% reduce: $4150 $3500)
4. Training Hours: Effective Training vs. Unneeded Training Hours
Success Criteria and Metrics
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System Functions and Components
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RapidTMS Implementation Architecture
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Module Diagram
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Data Design and Management
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Data Flow
5/7/2011
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System Deployment
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Project Timeline
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Skill/Role Dictionary
Marketing
System Maintenance• Upgrades• Enhancements
• Internal Billboards• Awareness and
Educational Broadcast Emails
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User Enablement
User MjEnablement Mj
Training Mj
Configuration Mj
Administration Mj
Management Mj
Maintenance Mj
Best-Practice Use Mjof The System Mj
Latest News and Tips Mjon Using RapidTMS Mj
Service Desk Mj
Support Mj Mj
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195/7/2011
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5/7/2011
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215/7/2011
Risks, Constraints and Limitations
X
Point-to-Point Connection Failure
Quick Restore Service
1
2
Course Suggestion:Commercially Available Course Libraries
RapidTMS
Provide Relevant Information
Human Factors
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4HRIS
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Thank you.
5/7/2011
Questions & Answers
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Hiring Cost Breakdown Items
Hiring Category Before After
(Estimation)
Advertising External 20% (10,
10) 14% (7,7)InternalAgency and
search firm feesExternal 21%
(11,10) 17%(10,7)InternalReferral
bonuses External
4%(1,3)7%(2,5)Internal
Travel External
4% (3,1)3%(1,2)Internal
Relocation costsExternal 26%(14,12
) 15%(9,6)InternalCompany
recruiter costs External
21%(9,12)17%(8,9)Internal
MiscellaneousExternal
5%(2,3)27%(13,14)Internal
5/7/2011
Miscellaneous: Testing, reference checking, hiring unit staff time, administrative support, other minor expenses.
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Effective Training Hours vs. Unneeded Training Hours
5/7/2011