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All you need to know about

JOBURG CONNECT

CALL CENTRE

Joburg Connect - 0860 56 28 74 or 0860-JOBURG

The City's contact centre operates 24-hours-a-day, seven-days-a-week, 365-days-a-year to log all

customer enquiries and complaints for all City services. It is equipped to record all calls. For each query

logged, you will get a reference number. Keep this number so that you can follow up your queries.

Joburg Connect is divided into two specialist units:

Care Connect (0860 56 28 74 or 0860-JOBURG) deals primarily with all City's general enquiries such

as billing, water, electricity, refuse, meter readings, Rea Vaya, Metrobus, and others. Upon receiving a

call from a citizen, Call Centre Agents will log a ticket detailing the problem or inquiry and forward it via

the internal network systems, through to the relevant service provider for acknowledgement and final

resolution. All calls are logged and a unique reference number is allocated to the ticket, which enables

the citizens to follow up on the progress being made to resolve their problem.

Emergency Connect (37 55 911; or 10177 or 112 on your cell phone)

The City's Emergency Services Call Centre operates 24-hours-a-day, seven-days-a-week, 365-

days-a-year where appropriately qualified call centre agents take calls relating to all life threatening

emergencies and where dispatchers send out appropriate response vehicles i.e. ambulances, fire

engines, rescue vehicles and metro police.

Care Connect: (0860 56 28 74 or 0860-JOBURG) - For all council enquiries and complaints

Emergency Connect: 37 55 911 - For life threatening emergencies only

Joburg Connect Call Centre