jobpostings magazine: november 2014 vol. 17 no. 3

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CAREERS. EDUCATION. IDEAS. ALL OF IT. | JOBPOSTINGS.CA MBA SPECIAL REPORT | MASTER’S PROGRAMS LEAD TO A PLETHORA OF CAREERS BEHIND BANKING | CAREERS IN DIVERSITY, TECHNOLOGY AND QUALITY ASSURANCE plus the usual suspects CRUNCHIN’ NUMBERS / INTERVIEW TIPS / SOFT SKILLS / STARTUP / SALARY REPORT / TIMELINE IS KEY TO YOU AND YOUR ORGANIZATION’S LEARN TO NOT ONLY SURVIVE BUT THRIVE ON A TEAM An entire issue dedicated to advancing careers for women in technology, trades, mobile app development, insurance, and more. NOVEMBER 2014 | VOL. 17 NO. 3

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Page 1: Jobpostings Magazine: November 2014 Vol. 17 No. 3

CAREERS. EDUCATION. IDEAS. ALL OF IT. | JOBPOSTINGS.CA

MBA speciAl report | master’s programs lead to a plethora of careersBehind BAnking | careers IN dIversIty, techNology aNd qualIty assuraNce

plus the usual suspectscrunchin’ nuMBers / interview tips / soft skills / stArtup / sAlArY report / tiMeline

is key to you AND your

orgANizAtioN’s

LeArN to Not oNLy survive but thrive

oN A teAm

an entire issue dedicated to advancing careers for women in technology, trades, mobile app development, insurance, and more.

noveMBer 2014 | vol. 17 no. 3

Page 2: Jobpostings Magazine: November 2014 Vol. 17 No. 3

ADVERTISING – MEDIA MANAGEMENT

ALTERNATIVE DISPUTE RESOLUTION

EVENT MANAGEMENT

FASHION MANAGEMENT & PROMOTIONS

FINANCIAL PLANNING

GLOBAL BUSINESS MANAGEMENT

HUMAN RESOURCES MANAGEMENT

INTERNATIONAL DEVELOPMENT

MARKETING MANAGEMENT

PUBLIC ADMINISTRATION business.humber.ca/postgrad

Page 3: Jobpostings Magazine: November 2014 Vol. 17 No. 3

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THE FRONT PAGES05 crunchin’ nuMBers Check out stats on Canada’s female workforce.

07 interview tips Recruitment consultants at SGI ask and answer “Tell me about a time when a demanding customer came to you with an unreasonable request for service that you couldn’t address.”

09 soft skills Our HR expert tells us how to thrive in a team and still get the work done.

10 stArtup Lily Tse, founder of Think Dirty App, talks passion, drive, and making a real difference with your startup.

CAREER REPORTS13 trAdes tAkeover Construction isn’t just for men anymore; these women are building careers in a traditionally male industry.

14 the other side of BAnking There’s more to banking than helping customers open savings accounts.

17 the lAnguAge of clAiMs With so many different roles in insurance, there could be one just for you.

FEATURES19 the cAre unit Women account for over one million health care professionals in Canada. What makes it such a great field for young women?

23 the science of Apps In a field dominated by men, women are getting in touch with their techie side with a career in mobile development.

EDUCATION27 All ABout MBAs There’s no definite road to success, but getting an MBA is pretty close. We explain how to get into business school, and what international op-portunities are available.

THE BACK PAGES33 sAlArY report The gender wage gap is closing, but we still have a long way to go.

35 tiMeline Women have fought hard for equal rights in Canada. Here’s a work-focused breakdown.

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the FroNt PAgestAbLe oF CoNteNts

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mAstheAD | AD iNDeX

contriButors: heIdI murphy

photos from thinkstock.com and istock.com are used throughout this issue; individual artists have been credited. cover photo: nyul

Jobpostings magazine is published eight times in the school year. copies of Jobpostings are distributed to over 105 universities and colleges across canada. contents of this publication are protected by copyright and may not be reprinted in whole or part without permission of the publishers.

“let us make our future now, and let us make our dreams tomorrow’s reality.” — malala yousafzai.

contAct: 25 Imperial street, suite 100 toronto, oN m5p 1b9 | jobpostings.ca | 416.932.8866 ext. 221 | [email protected]

whos hiring04 cpa ontario

08 the home depot

15 edward Jones

16 sgI

18 canadian forces

21 enterprise

22 loblaw

25 csIs

26 farm credit canada

32 the New england center for children

34 aecon

36 Investors group

36 Nav canada

iBc college pro

0Bc target

school indeXifc humber, the business school, postgrad

06 humber, the business school, International development

12 humber, the business school, event management

26 dalhousie university, faculty of management

30 sheridan college

30 uc berkeley, master of engineering

30 university of lethbridge

30 ross university school of veterinary medicine

30 ross university school of medicine

30 conestoga college

30 queen’s university

30 brock university

30 dalhousie university, corporate residency mba30 american university of the caribbean school of medicine

31 humber college , school of social & community services

31 thompson rivers university

generAl Ads16 Insurance Institute of canada

32 futurpreneur

NOVEMBER 2014 | JOBPOSTINGS.CA

// publisher | Nathan laurie | [email protected] // Associate publisher | mark laurie // editor | James michael mcdonald | [email protected], @mcjamdonald

// Art director | anthony capano // staff writer | megan santos | [email protected], @megnifisantos // communications and project Manager | david tal // communications coordinator | Jamie bertolini

// senior national Account Manager | mary vanderpas // education Account Manager | shannon tracey // national Account Manager | mirelle shimonov

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nArrowing the wAge gApIn order to continue to make strides in equality, we have to keep celebrating women, which is why we release this issue each year.

As some background, I was raised predominantly by strong wom-en. My mom was a single parent and raised me with conviction. And when she worked nights, my grandmothers took turns look-ing after me—wise, fun, intelligent women that likely taught me more than anyone else. So when I was told to organize our yearly

women’s issue, I was obviously excited.

It was surprising, however, that friends and peers made statements like “why do we need a women’s issue? It’s 2014.”

In a way, they’re right. Things are better now than ever before for women in the workplace. More than ever, women are venturing into traditionally male roles and taking on leadership and political

positions as well.

That said, I believe women’s issues of all types of publications are important, for a number of reasons. Primarily, I think showcasing the great successes of women reminds us how far we’ve come, and how much more work towards equality we have left. Boys’ clubs still exist, shown by only 4.5 per cent of the Fortune 1000 have

female CEOs.

These issues are also key in repeatedly showing the abilities and accomplishments of women to the rest of the world, to continue to push for worldwide gender equality. Although our issue may be a drop in the bucket in that push, we should all do what we can to

eradicate discrimination as best we can.

In this issue, we discuss women paving their way in fields like con-struction, finance, and insurance. We talk to female caregivers and leaders in the health care industry, as well as women developing mobile apps. We also chose to put our MBA special report in this

issue to encourage women to reach for the top.

Although we can see gender equality on the horizon, we still have a ways to go before it’s a true reality in all workplaces. Hopefully our issue informs you of the strides we’ve made and the distance

we have left to travel.

Happy reading!

Page 6: Jobpostings Magazine: November 2014 Vol. 17 No. 3

THE P

ROS

goCPAontario.ca

# 18

Sharon Barnes-SimmondsChartered Professional Accountant Sharon Barnes-Simmonds sees the world from a global perspective. She sits in the accounting director’s chair at the Toronto International Film Festival (TIFF), where her expert skills and vision have helped make it a worldwide success.

141008_UTSC-LiveComp-Ad-8.5x11.indd 1 10/8/2014 12:18:09 PM

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CruNChiN’ Numbers | WOMEN @ WORK

crunchin’ nuMBers

Words Megan Santos // Illustrations Anthony Capano

hey, ladies: at Jobpostings, November is your month! as women continue to progress professionally and climb up the corporate ladder, the canadian workplace is looking a lot more diverse. here are the numbers you should know about today’s working women.

sources: catalyst.org, statcan.gc.ca, hrsdc.gc.ca, ctvnews.ca

ADMIN ASSISTANTSNURSESCASHIERSTEACHERS RETAIL SALES

IN 2009, THERE WERE 7.1 MILLION WOMEN IN PAID EMPLOYMENT, COMPARED TO 6.9 MILLION MEN.

IN 2010–2011, WOMEN ACCOUNTED FOR 35% OF MBAS.

IN 2006, 20% OF THE TOTAL FEMALE

POPULATION IN CANADA WERE IMMIGRANTS.

IN 2012, 35% OF WOMEN WERE IN MANAGEMENT POSITIONS.

THE PERCENTAGE OF EMPLOYED WOMEN WITH CHILDREN UNDER THE AGE OF SIX

MORE THAN DOUBLED FROM 1976 TO 2012.

1976 2012

31% 68%

THE MOST COMMON OCCUPATIONS AMONGST WOMEN TODAYRETAIL SALES: 4.7% | ADMINISTRATIVE ASSISTANTS: 4% | REGISTERED NURSES: 3.4% CASHIERS: 3.3% | ELEMENTARY SCHOOL TEACHERS: 2.9%

1 MILLION

2 MILLION

3 MILLION

4 MILLION

6 MILLION

7 MILLION

8 MILLION

WOMEN EMPLOYEDMEN EMPLOYED

5 MILLION

14.6% OF WOMEN HELD FORTUNE 500 EXECUTIVE OFFICER POSITIONS IN 2013.

Page 8: Jobpostings Magazine: November 2014 Vol. 17 No. 3

POSTGRADUATE CERTIFICATE

FROM PROJECT DESIGN AND PLANNING

TO OPERATIONS MANAGEMENT, THIS

PROGRAM OFFERS THE UNIQUE SKILLS

YOU WILL NEED TO LAUNCH YOUR CAREER

AS A PROJECT COORDINATOR, GENDER

SPECIALIST, HUMAN RIGHTS OFFICER,

HUMANITARIAN LOGISTICIAN AND MANY

OTHER EXCITING CAREER OPTIONS. business.humber.ca/postgrad

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ashley holinaty, tara boutin, Jenny ly, & cody o’Watch

Q // tell me about a time when a demanding customer came to you with an unreasonable request for service that you couldn’t address.

iNtervieW tiPsour hr connections tell us what they want to hear in an interview.

Recruiters seek the best qualified candidate: hiring people who demonstrate behaviors that align with the values of their orga-nization. So why would we ask a question that forces a candi-date to tell us about a time when the result may not have been favourable? Wouldn’t we be looking for someone who demon-strates behaviors to get the job done right? Of course, but the perception of what’s “right” can be misleading.

situationThe first, most recent example that comes to mind is usually the best answer.

“I worked front desk at XYZ hotel. We had no vacancy and a gentleman without a reservation wanted a room. He was irate.”

ActionFocus on what you did, not we or our team. Focus on tech-niques used, go the extra mile, listen, empathize, and expand using detail.

“I actively listened to him rant and instead of telling him what I couldn’t do, I thought of things I could. I phoned alternate options, including a B&B. I asked one motel and one B&B to hold their rooms for 10 minutes. I explained to the man, ‘I have some options. While they aren’t with us, I’ve found a room at the 123 Motel in the West and the Jane-Doe Bed and Breakfast in the East.’ He chose the B&B. I booked his room and called a taxi.”

resultEase the negative impact. Discuss customer and management follow-up.

“The gentleman said he preferred to stay with us, but accept-ed the B&B. He apologized for raising his voice and when I helped him load his luggage into the taxi, he thanked me.”

Interviewers look for candidates to provide a response where the answer’s not easy. This provides opportunity to assess your ability to handle conflict and keep the situation positive. Easier said than done, but that’s where the role of the interviewer becomes crucial. A good interviewer will put you at ease, build rapport, make you comfortable, gather information, and will do so in a way that supports you and tries to minimize the negative information.

recruItmeNt coNsultaNts | sgI

iNtervieW tiPs | uNREasONablE REquEsts

Page 10: Jobpostings Magazine: November 2014 Vol. 17 No. 3

“ I love that The Home Depot supports a team environment that truly takes care of their people.”

Tuition Reimbursement Program

To support and encourage our associates who enroll in school to pursue a degree or professional development we reimburse 50% of college, university or technical school fees up to a maximum of $5,000 per year.

That’s the power of The Home Depot.

Apply online at homedepotjobs.ca/1897 or text HOMEDEPOT to 998899 for information on upcoming career fairs and opportunities in your area.

We are committed to diversity as an equal opportunity employer.

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is key to you AND your orgANizAtioN’s

soFt skiLLs | tEaMWORK

In school, it’s dreaded: the group project can be synonymous with torture. You get shoved into a group or, if you were lucky, get to pick your own. Then you spend half the meetings trying to juggle the generally insane schedules of post-secondary students, only to have constant arguments as to the value of a PowerPoint versus putting the presentation into in-terpretive dance.

It seems that there was some method to the madness of our teachers and professors, since the workplace is no different. And in this case, you generally don’t choose your team.

Teamwork definitely has its ben-efits; the brainstorming and col-laboration generally leads to superior work. Two minds are certainly better than one, but it can be difficult coming to a con-sensus. Personalities clash and egos get in the way, so learning to survive and thrive can be a chal-lenge. That said, you’d be smart to know this early in your career, as more than likely you will spend the rest of your working life par-

ticipating in or managing teams.

Communication and accountability The simplest way to succeed in a group is to keep everyone in the loop as to what’s happening on your team. Constant commu-nication via email is even more important if you’re working on a team with remote employees. A good idea at the end of every meeting is to have each person state what they are responsible for completing to ensure it gets done. Sometimes what you think is clear may not be clear to every-one, so this ensures everyone is on the same page.

Check your egoSometimes when you’ve worked very hard on something, you can become personally invested in it, only to have it torn apart by your co-workers, leaving you devas-tated. Discussions about work and projects are a key reason teamwork is so great. It allows us to share alternate points of view and new perspectives you may have never considered. Put sim-

ply, it makes the work stronger, but only if you can get over your personal investment for the ben-efit of the group and the project. Be open to new ideas and other points of view, and thank people for them.

Conflict management Inevitably there will be argu-ments and that’s a good thing. Conflict breeds superior work and also strengthens the team members’ comfort level with one other. However, like in any rela-tionship, everyone needs to fight fair. That means listening to all viewpoints; if a member isn’t contributing, someone needs to ask that person what they think.

Working on a team isn’t easy, but ultimately can be very reward-ing. Bounce ideas around and delegate work (and stress). You have people surrounding you who understand what you’re go-ing through. Working through teamwork, whether the team is stellar or struggling, will help you become a stronger employee and readies you for work to come.

LeArN to Not oNLy survive but thrive oN A teAm

Words Heidi M

urphy // Illustration Anthony Capano

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stArtuP | tHINK DIRtY

the Nitty-gritty siDe oF eNtrePreNeurshiPlily tse of think dirty created a brand to help all people live and be healthy.

“I always look out for potential risks, like environmental risks. A few years ago, I watched a documentary about cosmetics and how they’re very loosely regulated because, unlike food and drugs, for some reason there are some grey areas for cos-metics,” says Lily Tse, founder of Think Dirty Inc.

“A lot of ingredients aren’t disclosed and, in some cases, there are chemicals that aren’t very good for our health,” she says. “For that reason, I find that I always look for what is in cos-metic products and I realized the chemical names are just im-possible to remember.” Hence began the Think Dirty project, a brand encouraging consumers to be aware of what they put in and on their bodies.

In 2013, the company launched their self-titled app, a way for users to quickly learn of potentially toxic ingredients in

their cosmetics and other products.

“With the app, you can search products in two ways: you can either type it in, if you know the name, or if the product has a barcode, you can scan it and it will show you what the rat-ing is overall,” Lily explains. “You can also tap onto another view which gives you the full listing of ingredients rated from the most unsafe to the safest ones.” The information incorpo-rated with each product includes academic journal abstracts and government sources, so consumers know the facts are real.

Initially, it was a lot of hard work to compile all this infor-mation. “It was a lot of sleepless nights,” she says. “The in-teresting thing is a lot of these resources exist on government websites. On Health Canada, they have something called the ingredients hotlist. The problem is these websites were never

®

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designed to be user-friendly.” So the information had to be up-loaded to the app, which can take a lot of time and manpower.

Like any entrepreneur, Lily had many challenges in the early stages of her startup. She mentions limited resources as one great hurdle in starting Think Dirty.

“Like most people, it was financial and human capital restric-tions,” she says. “As someone who was a first-time entrepre-neur, you also have to convince people that you have what it takes to be it.” She says that unlike some entrepreneurs that start multiple businesses in different fields, entrepreneurs like Lily, who are focused on a single goal, have to prove to others that she’ll be successful.

That said, that passion on one project can drive a young en-trepreneur to great heights. “That ties back to how badly you want this thing to exist,” she says. “This idea has been in my head even when I was working full-time a few years back. The only reason why I have to do it is because every day that I’m not doing it, it makes me feel uncomfortable.”

Lily says there is no such thing as a typical day as the CEO of her business. Her daily duties range from checking emails, dealing with development or database issues, focusing on busi-ness development—including work through an incubator pro-gram, speaking with mentors and advisors—participating in marketing opportunities like trade shows, being interviewed for press, and posting on social media. “I’m kind of the chief advertorial role,” she says. “People contribute, but I still have to review and make sure they align with our brand tone and personality. It’s a lot of different things.”

In the near future, Lily would like to grow to Android because users are requesting it. When thinking of down the road, she sees Think Dirty expanding to a larger brand. “Beyond the entrepreneurship as a calling, really educating people about non-toxic, organic, healthy living lifestyle is my personal call-ing,” she says.

“I hope to grow the Think Dirty app into almost a movement. If this is the app that everyone will talk about, that would make me happy.”

Words Jam

es Michael M

cDonald // Images Think Dirty

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POSTGRADUATE CERTIFICATE

FROM TRADE SHOWS TO WEDDINGS TO

CULTURAL FESTIVALS, THIS PROGRAM

OFFERS THE UNIQUE SKILLS YOU WILL NEED

TO LAUNCH YOUR CAREER AS AN EVENT

COORDINATOR, SPECIAL EVENTS ORGANIZER,

ACCOUNT REPRESENTATIVE, CORPORATE

MEETING PLANNER AND MANY OTHER

EXCITING CAREER OPTIONS. business.humber.ca/postgrad

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Working in construction means working with your hands and, for years, has been most rec-ognized as an industry dominated by men. Though still very much a male majority, with only over 11 per cent of the industry made up of women, these ladies are striving for success in the field in their own ways.

building blocks over barbies“I always had an interest in building and ar-chitecture and was just curious to learn new things,” says Lara Murphy, co-founder and co-owner of Ryan Murphy Construction Inc. “Within my family, I was the fixer-upper and was the kid in my community always doing stuff—painting, fixing people’s gardens, shov-eling snow.”

Being the go-to person for little neighbour-hood fixes in her home province of New Brunswick, Murphy then shifted her con-struction knowledge to Western Canada with her move to Calgary in 2005. Since she wasn’t familiar with other tradespeople in the city, she used her new venture as an oppor-tunity to make contacts and network, which eventually led her to start her own company with business partner Karen Ryan.

“We tried doing a small project together for a Christian Dior makeup counter, and we worked doing it as a team,” says Murphy, after meeting Ryan in Calgary and chatting about the industry and their backgrounds in construction. “It went really well so we basi-cally got together in September of 2008 and Karen moved here from Montreal, and that’s how the whole process started.”

it runs in the familyIn 2012, certified general contractor Aja De Los Santos started Investcove Properties, a general contracting and design firm special-

izing in interior renovations for residential and commercial properties. With an entre-preneurial mind, a family in contracting, and an MBA under her belt, De Los Santos says her inspiration to become a general contrac-tor came to her naturally.

“It just happened organically,” she explains. “A lot of my mother’s side of the family is in contracting,” adding that her accounting role with a construction company also helped spark her interest in the field. Picking up skills in planning and project management while in her numbers role, De Los Santos eventually found herself building her own renovations clientele.

Women in constructionBeing part of a male-dominated industry, De Los Santos admits there were times when she was challenged on the job. Executing more of the project management tasks and less of the labour, she says some outsiders didn’t believe in her ability to manage and complete the la-bour intensive jobs.

But, despite the challenges, she does believe the industry is headed toward a more educat-ed space. “I see a lot more female engineers, contractors, and I work with a lot of materials companies that are owned by women.”

Alternatively for Murphy, she can’t pinpoint an instance where she was challenged for be-ing a woman in the industry. Through recog-nizing their positive experiences, Murphy’s been able to turn those instances into oppor-tunities to mentor other young people.

“There needs to be a lot of work to promote women that want to go into construction or project management, and there’s a lot of work to be done,” she says. “In Canada—in Alberta, in particular—the trades is definitely an area that there needs to be focusing on.”

trADes tAkeoverWomen are breaking workplace barriers in construction.

I alWays had aN INterest IN buIldINg

aNd archItecture aNd Was Just curIous to

learN NeW thINgs.

Words M

egan Santos // Image M

aros BauerCAreer rePortstrADes | CONstRuCtION

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behiND the sCeNesthink banking is only about handling cash and paying off debts? think again.

Banks are where our everyday transactions are processed.Whether you’re applying for a mortgage, paying off a bill, or transferring the $50 you owe to your friend, banks are a part of it all. But sometimes, what we don’t see is that behind the bank tellers and loan specialists are very crucial roles within banking operations, often unnoticed.

Financial techFor Zoya Shrivastava, it was a mix of her expertise in technol-ogy and a curiosity for business that landed her a tech role at RBC Capital Markets. Currently working as a technical sys-tems analyst in RBC’s New Grad Rotational Program, Shriv-astava focuses her work days on quality assurance.

“I work on projects that help existing systems to make changes, and implement new features,” she says, explaining her day-to-day responsibilities. “I’m the person that makes sure that any changes made fit the requirements. I do testing, I make test plans, and I talk to the users.”

Graduating with a university degree in engineering and a mi-nor in business, Shrivastava explains that she stumbled upon the “financial technology” term through a quick Google search on roles in business and technology.

“Right now I work in the technology role, but every day I work on financial systems, so I have to learn the finance part of it to understand the technology part of it,” she says. “I wasn’t just do-ing something that I know, and something I’m comfortable with.”

The fact that Shrivastava didn’t have much background in the finance industry posed as an obvious challenge when she first

started her role at RBC Capital Markets. She says that in order to break into the banking field with a forte in technology, it’s important to have an interest in both areas.

“The more you know, the better. Even though you’re not work-ing from a financial perspective, it’ll just help you understand.”

DiversityDiversity is a role familiar to many large corporations and is slowly being implemented to others. At Scotiabank, this is one of the key areas of focus when it comes to recruitment. Kaye Leslie, manager of workforce diversity, is responsible for the hiring of candidates with disabilities, in addition to educating on diversity both internally and on campuses.

“In order to promote people with disabilities, we go out to col-leges and universities on a regular basis, and we promote Sco-tiabank as an employer of choice.”

One of the ways Leslie and her team aim to promote diverse employment at Scotiabank is through networking sessions, implemented over the last seven years. “We invite 10 or 12 candidates with disabilities and we match them with hiring managers. Our goal is to hire a number of individuals from each session.”

Seeing that banks were becoming more progressive, Leslie was inspired to pursue the industry after getting her start working in the government and public sector. “They seemed to be a leading edge when it comes to working with diversity,” she says. “Because our customers are very diverse, it makes total sense to have peo-ple serving them who are reflective of the community we serve.”

bANkiNg | tECHNOlOGY & DIVERsItY

Words M

egan Santos // Image Jupiter Im

ages

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Edward Jones received the highest numerical score among full service brokerage firms in the proprietary J.D. brokerage firms in the proprietary J.D. Power 2013-2014 Canadian Full Service Investor Satisfaction StudiesSM. 2014 study based on 4,623 total responses measuring 13 brokerage firms and measures opinions of investors who measures opinions of investors who used full-service investment institutions. Proprietary study results are based on experiences and perceptions of consumers surveyed May-June 2014. Your experiences may vary. Visit jdpower.com.

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Choose a career that values who you areWhat are you good at? What are your ambitions? No matter what your answer, you may be surprised to learn that the insurance industry has a career path that could take you exactly where you want to go.

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CAreer rePortsiNsurANCe | VaRIOus ROlEsW

ords Megan Santos // Im

age Jirsak Photography

Underwriters, adjusters, claims examiners, and policy clerks: positions all too familiar to the insurance world. To us, these are roles for-eign to our common knowledge, but are cru-cial to our everyday lives and the operations of our businesses.

What comes with the jobWorking in claims requires a balance of phone calls, customer service, information collection, and filing policies. Carrie Petersen, supervisor for Regina’s commercial claims at SGI, is a 17-year insurance veteran with ex-tensive experience in auto claims.

“I handle phone calls from body shops, brokers, and SGI staff from other depart-ments,” she says. Her days can be unpredict-able, adding that she also meets with senior adjusters to discuss coverage and liability de-cisions. “I also approve legal requests, large loss reports, post payment audits, prepay-ment audits, coverage denials, and the ap-proval of payments over specific limits.”

Despite the everyday pressures that come with the job, Petersen says that she was inspired to get into the field from the satisfaction she got from her role. “Being able to help someone through a difficult time in their life is what has inspired me the most.”

With a growing province in Saskatchewan, Petersen says she’s sometimes challenged with ensuring the expectations of cus-tomers are met. “More people are on the roads resulting in more auto accidents and claims,” she explains. “It is difficult for the adjusters to keep up with all of their regular duties such as new claims, phone messages, emails, and a remembering to review all of their outstanding priorities.”

During these times, Petersen turns to her staff and mentors them through these situations. “In listening to what the staff are saying, I at-tempt to keep the staff morale at a positive level by continually working at new ways of doing things, and coming up with ideas for change in an attempt to keep the staff moti-vated and the work moving forward.”

overlooking the departmentFrom auto insurance to home, commercial, and life, Sharon Bridge’s responsibilities cover all claims departments in the Ontario region for Intact Insurance. As the deputy senior VP of claims, she works with over 100 claims pro-fessionals and manages the claims from the different services offered at Intact.

“I’m responsible for ensuring that we pro-vide the customer service and adjudicate the claims that are in accordance with the policy coverage.”

In claims, their main role is to help people, Bridge says. “When they’ve had a disruption, it’s about getting them back on track and helping them get back to the way they were before the event occurred.” With that comes the responsibility of being adaptable and flexible. “You need to be able to think quickly and respond, and you really need to be cus-tomer service oriented.”

For students interested in a career in insur-ance, Bridge says to first understand what the industry is all about. “There are a vari-ety of careers depending on what you want to do; however, insurance is insurance,” she explains. “You provide a product to protect certain things. Sometimes [that may be] a person or something someone might own.”

the LANguAge oF CLAimsthere are many different roles in insurance, but protecting people and property is number one on all agendas.

WheN they’ve had a dIsruptIoN, It’s about

gettINg them back oN track aNd helpINg them get back

to the Way they Were before the eveNt occurred.

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Words M

egan Santos // Illustration Anthony Capano

my best friend is a nurse. from the moment she stepped into her first ryerson nursing class six years ago as a fresh-faced, first-year to the last two years she’s worked in the er, I’ve never come across someone so passionate about her job.

she’ll sometimes casually say “yes, I save lives,” chuckling un-der her breath whenever someone asks her what she does for a living. and she’ll always share stories—the happy, sad, and strange—to which I’ll notice how much she really does make a difference in caring for others.

health care is a huge industry for women, with nearly 1.8 mil-lion women employed in the canadian health care and social assistance sector in 2013, (almost five times more than men working in the same industry).

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heALth CAre | NuRsING & PatIENt CaRE

mAkiNg A DiFFereNCe As a motivated, third-year health sciences student, Nicole Paviglianiti took it upon herself to go beyond the requirements of the Western University program she was enrolled in, and found herself interning for the United Nations in Thailand.

Travelling to over 40 countries with her parents from a young age, she became inspired to get into the field from the di-versity of people she met along the way. “I’ve experienced a lot of cool things and developed a passion for helping others in enabling them to be the best they can be,” she explains. “Health care isn’t only about medicine; it’s about the bigger picture and making an impact.”

Researching opportunities and having no luck in finding something fit for her, Pavigli-aniti decided she’d create her own internship until she finally got the nod from the UN.

“I worked for the UN under UNESCO in the HIV AIDS health promotion unit,” she says, where she worked for six weeks help-ing with policy papers and writing newspa-per articles. “What I found most impactful was having the opportunity to help with developing health promotion programs for Thai secondary schools in regards to their sex education curriculum.”

Still unsure of her career focus after gradu-ation and just starting the third year of her program this September, Paviglianiti says her general health sciences degree allows her to get a taste of what the health sector has to offer.

She recommends other students in her position not refrain from exploring their options within the field. “There are so many amazing opportunities for learning if you are passionate and motivated and put yourself out there,” she says. “For ex-ample, with some hard work and research I created my own internship that ended up changing my life.”

the roAD to NursiNg It wasn’t until her first year at Western Uni-versity as a bachelor of health sciences stu-dent that Kendra Dziuba knew she wanted to be a nurse. Her transition from health sciences to nursing was more of a challenge than expected, but through building profes-sional relationships with professors and push-ing herself academically, she is now studying nursing in the Western University and Fan-shawe College collaborative program.

“I have become grounded in my education, as before I dealt with many feelings of doubt and anxiety as a health sciences student,” she explains, but admits there are obstacles to overcome in order to progress not only as a student, but also as a future nurse.

Through her studies, she quickly learned what it meant to be a good nurse. “It is re-alizing that the whole patient is the focus, not just their illness or disease,” says Dziuba. “Caring is an important aspect taught in the program, and it is strongly advocated that nurses must elicit trust, respect, empathy, professional intimacy, and power.”

As a changing industry that requires inter-action and empathy, Dziuba says health care is a natural fit for women. “Women are natural caregivers and health care is an environment that needs caring, com-passionate individuals,” she explains. “Ev-ery work environment is different, so if women are able to address their strengths of their personality early on, it can lead them to the right role.”

the CAreer PAyoFF For the last 10 years, Lesley Donaldson-Reid has been working as an emergency nurse. As a seasoned health care profes-sional, she has an academic background in nursing and human biology and also has experience in adult acute medicine and working as an agency nurse.

What drew Donaldson-Reid to the field was the responsibility of helping others. “I used to volunteer with St. John Ambulance because I’m the kind of person who jumps up to help during a crisis,” she says. “I’m most rewarded at work wwhen I’ve helped guide a patient or family towards a health-ier lifestyle, or helped a person through critical illness.”

Being the decision maker for vulnerable populations while managing the changing demands of the health care system is just one challenge Donaldson-Reid has faced during her time in the industry. She had a difficult time putting the industry’s percep-tions of health care ahead of her own after the birth of her premature son.

During her time as a “care receiver,” she was able to see the industry from a differ-ent point-of-view, and translated her expe-riences in her upcoming book, Growing a Rainbow. “Health care needs more support from all levels of government,” she explains. “If we want our patients to feel unique and cared for as individuals, the same is true of the people who provide that care.”

But through her nursing experience, she suggests that young women shouldn’t be afraid to explore new zones within the field and also be patient with self-expectation when it comes time to start a family. “You don’t have to get all your degrees at the same time as having your new babies!” she says. “Nursing is always evolving and you can find new avenues throughout your ca-reer. It’s also important to know how to find and make the relationships which will give you the nursing career that you desire.”

It is realizing that the whole patient is the focus, not just their illness or disease.

Page 23: Jobpostings Magazine: November 2014 Vol. 17 No. 3

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Page 24: Jobpostings Magazine: November 2014 Vol. 17 No. 3

Apply todayLoblaw.ca/careers @loblawcareers facebook.com/loblawcareers

FRESH FUTUREFIND OUT WHERE YOUR CAREER CAN TAKE YOU

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Page 25: Jobpostings Magazine: November 2014 Vol. 17 No. 3

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Words M

egan Santos // Illustration Ussr Designs, Anthony Capano

in A field doMinAted BY Men, woMen Are getting in touch with their techie side with A cAreer in MoBile developMent.

today we have the ability to talk, text, shoot, browse, and shop at our leisure, right at our fingertips. Whether you carry around a tablet, an android, or have fallen into the apple trap, most people today enjoy the accessibility that a mobile device brings.

If you’re a talker, even landlines are becoming a thing of the past as 60 per cent of households under 35 years old opted to only use cell phones in 2013, compared to just 39 per cent in 2010.

Now that we’ve established that, yes, mobile phones and devices are handy, have you ever taken a few steps back to look at the operations behind your weather or music app you use every day? Who visual-ized how the app would look? and, more importantly, who were the brains behind the mechanics and usability of the app?

as more women look to get into the industry mostly populated by male techies, we explore what it takes to build an app from scratch for the mobile trend that won’t be fading anytime soon.

Page 26: Jobpostings Magazine: November 2014 Vol. 17 No. 3

The job market is looking bright for computer science grads and aspiring mobile developers. For Jenna Tauro, she’s just started to get a taste of what it’s like to work in the industry. A third-year software engineering student at the University of Waterloo and a co-op student in Android development at Bridgit, a mobile application for the construction industry, Tauro says her father was a great influence in sparking her interest in development, in addition to her own curiosity.

“Growing up, I really liked math and problem solving so going into this field was good for that,” she explains. “Even further, developing is a good way to impact people’s lives, especially in mobile with it being such a big thing right now.”

Doing research, implementing quick fixes through coding, and conducting tests are tasks that take up most of Tauro’s day as a mobile developer at Bridgit. “Once I finish doing the task, I’ll ask the lead developer to look at the code and we both look through it to-gether,” she explains. “We’ll fix it or talk about if things could be better.”

For Lindsey Witmer Collins, founder of Lindsey Witmer Collins App Design & De-velopment, her idea to start her own busi-ness came in 2010 when she raised capital to build her own application, despite her lack of experience in the tech field. After collabo-ration with a few app development agencies fell through, Collins took matters into her own hands and started apprenticing to gain more knowledge in the industry.

“Eventually I started creating applications for friends along with a development partner, which ballooned into the agency I have now,” she says.

Working with her team of four developers, Collins uses Tita-nium, a mobile enterprise app development platform, to deploy her products for both iPhone and Android in a single step. Over-looking a team of two designers and a client assistant, Collins describes her day-to-day as mainly interacting with clients, creat-ing prototypes, and testing projects from her development team.

Lindsey Witmer Collins App Design & Development offers two different services to its clients: app templates and apps built from scratch. “I created one app and everyone pitched in to build it,” she says, designed for clients without huge budgets. “Then we duplicated the code multiple times so everyone could take it and make it theirs by adding their own branding and content.”

Building an app from scratch, Collins says her team works on all app ideation, creation, and development from the ground up. “We begin with user experience design and then move on to graphic design and brand strategy,” she explains. “After that, we build the app, launch it for iPhone and Android, and help the client with app store optimization.”

Aware of the boom in the mobile world, Collins says it’s safe to say that this new software is affecting who we are and who we’ll become in the future—in subtle ways, nonetheless.

“Given the visibility and influence of mobile, I really think that if we build great apps, we can make a real impact.”

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Being a woman in a field that’s mostly made up of men is no easy task, and Collins says there is certainly a need for better gender equality in the mobile development field. “I think it can feel like an unfriendly environment for wom-en,” she says. “A room full of computer science guys is often not a culture they fit into or want to fit into, and I think that creates a real barrier.”

But where there’s a barrier, there’s also a window of op-portunity for women in the field if their forte isn’t in coding, but is more focused on areas like product design and inter-action. Women have taste and sensibility, she says, which makes them excellent candidates for design and branding. “That’s a huge piece of the puzzle of developing good soft-ware that doesn’t get enough attention,” says Collins. “If you’re good at code but can’t design a good product, you’re really only halfway there.”

For Tauro, she looks at the lack of women in development as an opportunity to improve upon it and provide a voice for other women in the industry.

“I would say women should consider this industry because it’s a fun environment where you’re constantly learning and you’re going to be challenged every day,” she says, adding that the job also requires a great deal of independent prob-lem solving. “You’re making and creating something that’ll impact people’s lives and it’s very rewarding.”

FemALe Devs

the roLe

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Page 28: Jobpostings Magazine: November 2014 Vol. 17 No. 3

“Working with energetic people in a company that cares about my values has been very rewarding.”

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Page 29: Jobpostings Magazine: November 2014 Vol. 17 No. 3

how to get in What does it take to make the mba cut? transcripts and resumés are just two things to get your start in business.

BriefcAses & Business reportsstudYing ABroAdan mba abroad gives you new experiences, which lead to potential both personally and professionally.

Words M

egan Santos // Images Sakhan Photography, Julianne Eyre

SPECIAL REPORT ON MBAS

JoBpostings.cA | November 2014eDuCAtioN

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sPeCiAL rePort | all abOut Mbas

88% of MBA students looking for employment are hired within three months of graduation.

source: schulich.yorku.ca

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sPeCiAL rePort | GOING abROaD & GEttING IN

mbAs in manchesterIn the UK, the Manchester Business School offers MBA pro-grams for international students interested in full-time, part-time, and executive-level studies. One of the biggest advan-tages in choosing the UK for an MBA is it allows students to look at business on a global scale, while also understanding how the local system works and is perceived by the rest of the business world.

“An international MBA helps to develop business leaders who can bridge the gap between countries and capitalize on global opportunities,” says Heather Spiro, associate director of the MBA programs.

In the program, students have the opportunities to work with existing networks in addition to developing new relationships and business contacts. “On an international MBA, students also have the opportunities to learn about different cultures, and to study and work in multicultural teams,” says Spiro. “Understanding different cultures helps to push the student out of their comfort area and to develop the soft skills needed to work with global clients.”

sights on ParisFor non-Français-speaking Canadians looking at a French-speaking country as a viable MBA destination, you need not worry. The Paris School of Business offers a variety of gradu-ate programs to choose from, entirely taught in English. Prep-ping students for the business world, the goal of the programs is to help ease students into the very competitive job market, or assist in re-launching their careers.

“The international MBA is the flagship MBA program and is an intensive one-year program consisting of core courses in the functional areas of business, as well as advanced core and specialization courses,” says David Russell, dean of the pro-gram. “The international MBA proposes a finance specializa-tion as well as a marketing specialization.”

And for those who prefer to work for a niche industry, the Paris School of Business also offers an MBA in luxury and fashion management, and others that focus on arts and culture man-agement, and hospitality and lifestyle.

“All of the MBA programs include, in addition to coursework, numerous opportunities to travel in France and elsewhere in Europe,” adds Russell. “Students can also do internships, and have the opportunity to participate in company visits and meet with executives in European firms.”

As for the experience you’ll get studying abroad, Russell says there’s nothing else that compares and firms today are looking to hire individuals who thrive in diverse environments.

“Success in an MBA program abroad is a signal to recruit-ers that a potential employee is able to function in a foreign environment,” he says. “It is usually a sign that the student is a self-starter and is able to adapt to any variety of situations,” in addition to experiencing personal growth and forming re-lationships.

Canadian students should consider taking their MBAs at the Paris Business School, says Russell. In addition to being given the tools to launch international careers, they’ll be studying in Europe’s most beautiful, dynamic, and romantic city.

beyoND borDers

gain valuable international academic experience with an mba across the pond.

get out of your comfort zone! for those aspiring to get into the business world, there are many mba

opportunities abroad. are you on board?

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eDuCAtioN

Do you have your sights on an MBA? Maybe you’re aiming to one day have the shiny title of VP or CEO? Before you dream too big of a dream, it’s important to know how you’ll get there.

Business management and public administration students ac-counted for over 100,000 graduates in 2011. And the numbers in MBA enrolment have also increased. From 2008 to 2012, there was a seven per cent rise in Canadian students taking the required GMAT examination.

the mbA weigh-inBefore you jump into your postgrad, it’s important to first ask yourself some questions and weigh in on whether an MBA is right for you.

Develop a clear understanding of the role an MBA will play in your career, says Dan Shaw, director of the corporate resi-dency MBA program at Dalhousie University. “That doesn’t mean they have to know exactly what they want to do when they graduate, but ultimately you go into an MBA because of the quality of the people that are in that classroom and the qual-ity of employment opportunities that result from it.”

An MBA is like taking on another job. And with the minimum of two years of work experience required at the University of Manitoba’s Asper School of Business MBA program, students have to be able to handle work and school.

“It’s a commitment and it’s demanding,” says Marci Elliott, ex-ecutive director of the program. “I think there needs to be a clear understanding of the time commitment, and so that also means that your family and friends need to understand that commitment.”

i’m in. What’s next?You’ve gone back and forth with the possibilities and all signs point to yes. Now it’s time to apply.

In addition to the requirement of two years of work experience, students must also prepare to write their GMAT and maintain a high GPA.

“We’re looking for someone who has some leadership ability, has done some extracurricular, and who has the potential to manage people,” says Shaw. “You have to have the ability to work with people and lead people.”

And as an Asper MBA alumna, Elliott advises that women be encouraged in pursuing an MBA education. “There’s a confi-dence that you personally get, but there’s some sort of confi-dence that the market has in you. From a female perspective, an MBA is just a fabulous asset for upward mobility for women in the marketplace.”

What can i expect?As with any postgraduate program, you can expect a demand-ing course load which balances both in class and at work.

“The first six months of the program is very much focused on career development and personal development,” says Shaw, where students are tested on their personality type, emotional intelligence, and interest and aptitude.

“Near the end of the summer, we send out a big resumé book to our employers and our interview day is structured in two days,” he adds, speaking of the co-op term, a time that em-ployers look forward to. “Our students pitch a one-minute value proposition pitch about why they should be hired—this pushes beyond the resumé.”

the guiDe to mbAsan mba is a commitment, but it can lead to professional growth and career advancement.

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DireCtory | GRaD sCHOOls

leadership in today’s tech world takes more than technical knowledge. It requires the manage-ment and business acumen to lead. the university of california, berkeley master of engineer-ing program integrates engineering coursework with classes in leadership and management concepts, tackling real-world industry challenges through case studies and the capstone project.

conestoga college, located in Waterloo region, is ontario’s fastest growing college and a leader in polytechnic education. our career-focused programs – from apprenticeships to diplomas, degrees to graduate certificates, continuing education and part-time studies – all reflect ontario’s changing job market and will help you build the skills and knowledge that today’s employers are seeking.

100+ graduate programs with world-class research opportunities and strong support to en-rich your educational experience and advance your career. set your ideas in motion. consider graduate studies at queen’s.queensu.ca/sgs

the faculty of graduate studies at brock university offers 44 programs, an array of specializa-tions, co-op opportunities and a world of possibilities – all just an hour away from toronto in the beautiful Niagara region.

dalhousie’s corporate residency mba - enter our 22-month program directly from any under-grad degree, no work experience required. Within six months you’ll be working in an 8-month, paid corporate residency with a top employer. our personal and professional effectiveness course combined with career coaching from our management career services team will ac-celerate your leadership skills.

sheridan one-year graduate certificate programs enhance your diploma or degree with a blend of theoretical knowledge and work experience that fully prepare you to launch your career. choose from more than 20 programs in arts, business, management, communications, tech-nology, or digital media. get the rewarding job you want.

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Page 33: Jobpostings Magazine: November 2014 Vol. 17 No. 3

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Custom Made for SuccessIntroducing Thompson Rivers University (TRU)’s redesigned Master of Business Administration (MBA).

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The TRU MBA is the perfect choice for recent graduates and early career entrants as there is no minimum work experience requirement for admission.

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Page 34: Jobpostings Magazine: November 2014 Vol. 17 No. 3

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Page 35: Jobpostings Magazine: November 2014 Vol. 17 No. 3

JoBpostings.cA | November 2014

33

the bACk PAgessALAry rePort | WaGE GaPJoBpostings.cA | November 2014

source: statcan.gc.caW

ords James M

ichael McDonald // Illustration Anthony Capano

the gender gap in the workplace is a hot topic and it’s only going to get hotter. With the recent push for further women’s rights, the pay discrepancy between men and women is at the forefront of the discussion.

the ongoing report “Income trends in canada” has shown in previous years that women make approximately 70 per cent of men’s take-home. however, a recent report by statistics canada entitled “the evolution of canadian wages over the last three decades” uses hourly wages to compensate for flexible work hours and time off. It concluded that women’s hourly wages were actually 85 per cent of men’s in 2008, with that gap continuing to close.

In 1981, the average hourly wage for men was $21.18, with women making an average of $15.72 per hour. Jump forward to 2011 and we see the difference is just under $3 per hour, with $22.27 and $19.37 for men and women respectively. this shows that men have made a 5.1 per cent increase, while women have leapt 23.2 per cent in the same period of time.

While there is no definite time when canada will have equal pay for men and women, it seems that that time is coming. as long as we continue to fight the good fight, we’ll reach a time when we’re equally compensated for our work, regardless of gender or other differences.

CANADA’s geNDer WAge gAP

No hIgh school hIgh school uNdergraduate degree graduate/phd degree average

2009200720052003200119991997 2011

$35

$30

$25

$20

$15

$10

although the earnings difference between men and women is shrinking, it’s still there, meaning we have a long way to go.

AverAge reAl hourlY wAges BY educAtion level And gender

No hIgh school hIgh school uNdergraduate degree graduate/phd degree average

woMen

Men

Page 36: Jobpostings Magazine: November 2014 Vol. 17 No. 3

aecon.com /careers

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Page 37: Jobpostings Magazine: November 2014 Vol. 17 No. 3

JoBpostings.cA | November 2014

35

the bACk PAgestimeLiNe | a HIstORY Of WOMEN’s RIGHtsW

ords James M

ichael McDonald

married women can own property in canada, but can’t sell it.

the married Women’s property act of ontario gives all married

women rights to earnings, separate from her husband.

the toronto labour council is one of the first to support equal pay for equal work.

the National council of Women in canada is founded, working for the

rights of women and children.

carie derick becomes the first female professor with tenure, at mcgill university.

alice Jamieson is appointed judge of the juvenile court in calgary, the first women in canada and the uk appointed to a court role.

Women are recognized as per-sons under the law, now eligible to be summoned to court and to become members of the senate. cairine reay Wilson is the first women on senate in 1930.

the rcmp begins recruiting and training women.

alexa mcdonough is the first woman to lead a major political party, elected the leader of the Nova scotia Ndp.

the canadian charter of rights and freedoms is enacted as part of the constitution act.

kim campbell is the first female prime minister of canada.

federal government passes the employ-ment equity act, forcing employers to remove unnecessary restrictions that limit equal opportunity for women and minorities in the workplace.

1993

sandra lovelace Nicholas is the first female aboriginal woman appointed to the senate. leona aglukkaq follows in 2007 as the first Inuit woman to hold a senior cabinet post. both bring light to opportunity and equality of aboriginal women in the workplace, likely the next fight for women’s rights in canada.

Women’s rights have improved exponentially in the last century, allowing women to be leaders and professionals in all workplaces across the country.

2005

1914 1912

1859 1872 1880 1882

1893

1967

prime minister lester b. pearson develops the royal commission on the status of Women, examining the role of women in canadian society, and recommending steps for equal opportunities.

1951

two laws are passed in ontario: the fair employment practices act, which targets and fines employers with discriminatory hiring practices, and the female employee’s fair remuneration act, which encourages equal pay for both genders. canada would follow with national acts over the next few years.

1929

the right to vote was not granted nationwide, but rather by province.

1916 1917 1918 1919 1922 1925 1940 1951

mb, sk, ab bc, oN Ns Nb, yk peI Nl qc NWt

sources: rcmp-grc.gr.ca, library.usask.ca, thecanadianencyclopedia.ca, parl.gc.ca, thecanadianpress.com

, mcgill.ca, ncwc.ca, Ingram

publishing, James steidl

19801982 1974

1986

dr. emily stowe, leading canadian physician, is allowed to practice in canada after graduating from

New york state university in 1867.

1900

one profession, teaching, grants women a pension.

Page 38: Jobpostings Magazine: November 2014 Vol. 17 No. 3

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Page 39: Jobpostings Magazine: November 2014 Vol. 17 No. 3

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