job announcement-member services coordinator-fps

8/14/2019 Job Announcement-Member Services Coordinator-FPS

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Job AnnouncementMember Services Coordinator

(This is a temporary assignment up to six months.)

Open Date: November 20, 2009 Closing Date: Open Until Filled

Reports To: Managing Director, Family Philanthropy Services

Division: Family Philanthropy Services

Salary Range: Salary commensurate with experience

The Council on Foundations is a membership organization of more than 2,000 grantmaking foundations and giving programs worldwide. The Council serves as a thoughtleader in the broad and diverse field of philanthropy and delivers a dynamic arrayofeducational programs, legal servicesandnetworking opportunitiesto members andothers engaged in philanthropy.

The Member Services Coordinator is responsible for the delivery of core member

services to family and corporate members to improve their effectiveness andaccountability, and position the Council as a leader in knowledge and information onfamily philanthropy and corporate giving issues.

Essential Functions:

Provides staff support to the Committee on Family Philanthropy and the CorporateCommitteeCoordinates member outreach as well as recruitment and retention strategies.Provides individual assistance for family and corporate member requests forinformation.

Leads and facilitates family and corporate electronic discussion groupsCoordinates the development and delivery of the family monthly e-newsletteridentifies salient issues in the field that should be further explored and developed tomeet the goals and objectives of the department and the Council.Provide staff support for the Family Philanthropy Conference


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Duties and Responsibilities:

Volunteer Leadership: Provides staff support for the Committee on FamilyPhilanthropy to include meeting planning activities; and provides staff support for thenominations process to the Committee on Family Philanthropy

Membership: Working with the membership services department, coordinatesmember outreach as well as recruitment and retention strategies for familymembers.

Assess Member Needs and Service Opportunities: Identifies trends andemerging issues based on member information needs. Monitors and reports trendsin volume, nature and disposition of member RFIs and provides periodicalreports/analysis to the managing director of family philanthropy services and thedirector of corporate services to inform opportunities for future programming andimprovement in service.

Individual Member Assistance: Provides leadership and technical assistance tofamily and corporate members in all related areas. Responds to member requests

for information (RFIs) include clearly understanding nature of request; conductingresearch, as necessary, to respond; providing general information and individualadvice; communicating with other departments when necessary; and identifyinginformation gaps. Tracks member interactions and support in TIMSS.

Electronic Discussion Group: Manages family and corporate electronicdiscussion groups (listserv); facilitates member posts and compiles anddisseminates information in a timely way; identifies trends and archives usefulmaterial for repurposing into other resources.

Electronic E-newsletter: Coordinates the development and delivery of the familymonthly e-newsletter, Family Matters;identifies trends and develops content;identifies timely information to disseminate; identifies marketing opportunities within

the e-newsletter.

Education and Experience:

Bachelor degree required, advanced degree preferred.

Minimum of four years work experience with a membership association, a familyfoundation, a corporate foundation or giving program, a nonprofit with a volunteerprogram, or some combination of the above.

Member/customer relations or other job experience in a directly related positioninvolving public contact, information and program management, and/or membershiporganizations is desired.

Knowledge, Skills and Abilities:

In-depth understandings of working with volunteer committees and/or organizationalmembers and be able to apply that expertise in developing services for members.

Excellent analytic skills, and an ability to summarize and categorize a variety ofmaterials quickly and accurately.

Excellent language, speaking and writing skills essential. Ability to work in cross-functional teams on complex tasks and to generate support among staff andvolunteers.


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Ability to work on multiple tasks, to manage time efficiently, to work independentlyand sufficient maturity and judgment to provide leadership for the field.

Proficiency in Microsoft software applications.Ability to work flexible hours on an as-needed basis.

Must be able to travel on occasion.

Demonstrates adaptability, openness, initiative, integrity, quality focus, and a team

orientation.

Interested candidates should send cover letter (including salary history) and resume to:

Council on FoundationsHuman Resources Department Ref. No. 491

2121 Crystal Drive, Suite 700Arlington, VA [email protected]
mailto:[email protected]:[email protected]:[email protected]

job announcement-member services coordinator-fps

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